# Page 2 | Medallia Experience Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Medallia Experience Cloud the right Survey solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/107199/Medallia-Enterprise/reviews --- Medallia Experience Cloud 4.5 (33) [View alternatives](https://www.capterra.com/p/107199/Medallia-Enterprise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Medallia Experience Cloud ## Showing most helpful reviews Showing 26-33 of 33 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Associate Partner Computer Software Used the software for: 6-12 months ### "Personalize your Survey Campaigns" January 28, 2019 4.0 Pros I really like the ability to establish either relationship or deal review campaigns at the company or opportunity level. When you have such a large spread of potential recipients from procurement thru LOB executives, you really want to tailor the questions and experiences with them in mind. Cons What I really do not like about the NPS score, is that you require at least a good sample of 20 plus responses to the surveys to really start to calibrate the scoring model. Unfortunately, on some sales and relationship pursuits, there are barely three to five key client participants that you would want to survey with from the onset. Review Source VR Verified Reviewer Enterprise Customer Experience NPS (Net Promoter Score) Lead Telecommunications Used the software for: 2+ years ### "High Total Cost of Ownership" February 21, 2019 3.0 Pros It just works once extensive setup is in place. Cons Very expensive to run. Medallia's model is based on maximising Medallia consultancy - even for simple things like adding new touchpoints, help requests, simple customisations. I prefer cloud based services that gives much more control to the customer. Review Source AM Angel M. Gerenal manager Restaurants Used the software for: 2+ years ### "Medallia cloud" December 9, 2019 5.0 Medallia is awesome to use to see what coustomers have to say whether it's good or bad then you can fix the things that need fixed Pros I love using mediallia cloud surveys.it let's me see what costumers have to say about my crew and myself. Cons Only cons is sometimes medallia c loud will highlight red words that are good.it supposed to only high bad things in red Review Source VR Verified Reviewer Assistant Director of Aquatics Hospitality Used the software for: 6-12 months ### "Customer experience survey tracking" December 16, 2018 4.0 Pros \* Ability to easily assign each review to an owner \* Dynamic searching and trending based on commonly used words in positive or negative reviews Cons Reporting is only based on buzzwords, there are no dynamic reports or filters Review Source RM Robbin M. Counselor Health, Wellness and Fitness Used the software for: 6-12 months ### "Customer Feedback" August 18, 2019 5.0 Very easy and smooth for businesses to use to ask customers about their experiences with their staff and their products. Pros Only one question was required to answer about my customer experience. Cons There were no additional questions to ask about my customer experience. Review Source Jonathan F. Training Specialist Internet Used the software for: Less than 6 months ### "null" April 7, 2016 4.0 Review Source CM Christopher M. Sales Advisor Used the software for: Less than 6 months ### "I do not have much experience with this software but i have received great reviews from members." November 22, 2017 4.0 Pros It keeps the members and staff close. Also keeps us as a company on our A game making sure we are doing the best we can and giving the best experience we can to all members. Cons People are able to post what ever they want and too many negative statements are often allowed on this site that can be negative toward a new employee. Review Source JJ Johnathan J. Front Desk Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Medallia Review" July 24, 2019 5.0 Pros Visually appealing and easy to navigate. Cons Learning curve may be steep for first time users Review Source Similar Products Featured ## Related categories [Survey](https://www.capterra.com/survey-software/)[NPS](https://www.capterra.com/nps-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.