Point of Reference

ReferenceEdge


4.5 / 5
3 reviews

Who Uses This Software?

B2B companies with 50 or more salespeople selling fairly complex products with sales cycles of 60 or more days; where advocate insights are invaluable differentiators.


Average Ratings

3 Reviews

  • 4.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $10,000.00/month/user
  • Pricing Details
    Per user rate based on quantity. Paid quarterly or annually.
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Business Hours

Vendor Details

  • Point of Reference
  • www.point-of-reference.com/
  • Founded 2003
  • United States

About ReferenceEdge

ReferenceEdge(SM) is a native, purpose-built Salesforce(R) app specifically designed to manage customer reference/advocate information and automate the reference request workflow. Track who is a reference, for what and how often they may be used. Issue and redeem reward points for completed reference activities. Measure program impact through extensive reports and dashboard charts. Improve sales & marketing efficiency, shorten the "quote to cash" cycle, and win more deals.


ReferenceEdge Features

  • Nomination Tracking
  • Program Notices
  • Reference Usage Tracking
  • Reward Distribution
  • Search
  • Advocate Management
  • Campaign Management
  • Customer Advocacy
  • Event Triggered Actions
  • Forms Management
  • Legislation Tracking
  • Petition Management
  • Political Advocacy
  • Rewards Program
  • Social Engagement

ReferenceEdge Reviews Recently Reviewed!


ReferenceEdge Has Streamlined Our Reference Process

Mar 19, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ReferenceEdge has helped automate our reference process. As a fast-growing B2B consulting firm that relies heavily on references from happy customers, our reference requests for proposals and calls were getting out of hand. This was no longer something that one person on the marketing team could help manage- we needed the client partners (who know their customers best anyway) to approve/deny requests and have all sales requests logged in the system to give increased visibility.

Cons: So far, I haven't experienced any issues with the system. Our account manager has been amazing to work with and has answered every question we had. The only thing is that ReferenceEdge is not a very attractive module within SalesForce, but it does the job and that's really all we need.

Overall: The number of requests our sales team was asking to fulfill was faster than one person could handle, especially with so many new reps and 2-3 references per request. It also didn't make sense for the customer success managers to not have a say in approving or denying the requests. We were able to make all of these process changes, as well as define the process, in the system. I also think the system was a very reasonable cost. If you're a growing company that relies heavily on customer references, get this product!

This was the first customer reference tool I used, and it helped me do my job better.

Apr 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It enabled me to have all my references and associated information in one place, for anyone to access in a straightforward manner.

Cons: There were a couple of unique, customized features I needed, and as will most tools, these features were not available. However, the POR team was great in helping me figure out solutions to have success.

Overall: Centralized location to input customer data and notes, and helped me better communicate references to parties in need.

Native, but limited

Feb 13, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Reference management is definitely a niche market, with few options for great software to manage a program. ReferenceEdge is one of the available apps.

It is SFDC native, which helped our Sales Opps buy into its use.

Cons: overall it's features and functionality seem limited in comparison to some of the competitors (of which there are very few).

Lacks some of the sales enablement capabilities of the competition.