Hewlett Packard Enterprise

HP Service Manager

4 / 5 1 review

Average Ratings

1 Review
  • 4 / 5
  • 3 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Hewlett Packard Enterprise
  • www.hpe.com
  • United States

About HP Service Manager

HP Service Manager software helps you manage services by taking a lifecycle approach to IT service management, offering consistent improvement built right into the governance model. Our ITIL v3 best practices are consolidated as a set of guidelines and configuration parameters and provided to you right out of the box. And our highly scalable service-oriented architecture and bidirectional application interfaces let you deploy consistent, integrated processes throughout your IT organization.


HP Service Manager Features

  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management

HP Service Manager Reviews Recently Reviewed!

A user friendly way to create service tickets

May 16, 2017
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not

Pros: Since we switched to service manager, I'm much more comfortable entering tickets online instead of calling help desk. The customization the tool allows gave use exactly what we needed in terms of detail entry.

Cons: It is not very fast to open, but it could very well be our server, but the prior tool was a good bit faster to open, to commit rows to the database, etc.