--- title: "SysAid Pricing 2026 | Capterra" description: "Learn more about SysAid pricing plans including starting price, free versions and trials." source_url: "https://www.capterra.com/p/107225/SysAid/pricing/" page_type: "pricing" language: "en" --- # SysAid Pricing - Overall rating: 4.5 out of 5 from [523 reviews](https://www.capterra.com/p/107225/SysAid/reviews/) - Starting at $89.00 per month - Free trial: Available - Free version: Not available - Credit card required: No --- ## How much does SysAid cost? SysAid has **2 different plans**. The pricing **starts at $89 per user per month**. ### Professional - Price: $89.00 - Billing: Per User, Per Month #### Professional plan includes: - Advanced SLA - Third-Party Integrations - Workflow Automation - ITIL Package - Remote control - Escalation policies - Reporting and Analytics - Reporting and Analytics Escalation policies Remote control - Asset Management - Service Catalog - Self-Service Portal - Incident Management - SysAid Copilot ### Enterprise - Price: Custom Quote - Billing: Other #### Enterprise plan includes: - SysAid Copilot - Incident Management - Self-Service Portal - Service Catalog - Asset Management - Reporting and Analytics Escalation policies Remote control - Reporting and Analytics - Escalation policies - Remote control - ITIL Package - Workflow Automation - Third-Party Integrations - Advanced SLA --- ## Is SysAid worth the price? ### Value for Money - Overall rating: 4.5 out of 5 - Good or excellent value for money: 88% AI summary based on 34 value-for-money rating reviews: Most reviewers indicate that SysAid offers good value for money, highlighting its cost-effectiveness, affordability, and rich feature set. They appreciate that it is a cost-effective IT solution for companies needing an ITIL-based system, and find it accessible for schools and small businesses. However, some users report that the pricing can be high, especially for small teams and in certain markets like Latin America. #### Rating breakdown - Ease of use: 4.5 - Customer service: 4.5 - Features: 4.5 - Ease of deployment: 4.5 - Likelihood to recommend: 86% Based on 523 total SysAid reviews. --- ## How does SysAid compare to other alternatives? SysAid's $89 per user per month starting price is toward the higher end compared to its best alternatives; alternatives start between $15 and $55. SysAid pricing comparison | Product | Plans | Starting price | Free version | Free trial | Value for Money | | --- | --- | --- | --- | --- | --- | | SysAid — 4.5 out of 5 ([523 reviews](https://www.capterra.com/p/107225/SysAid/reviews/)) | 2 plans | $89.00 /user/mo | Not available | Available | 4.5 | | [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 ([4,094 reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)) | 4 plans | $55.00 /user/mo | Not available | Available | 4.2 | | [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) — 4.5 out of 5 ([3,486 reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/)) | 3 plans | $19.00 /user/mo | Available | Available | 4.4 | | [Freshservice](https://www.capterra.com/p/132997/Freshservice/) — 4.6 out of 5 ([802 reviews](https://www.capterra.com/p/132997/Freshservice/reviews/)) | 4 plans | $19.00 /user/mo | Not available | Available | 4.4 | | [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 ([1,789 reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)) | 4 plans | $15.00 /user/mo | Not available | Available | 4.6 | --- ## What reviewers say about SysAid's pricing ### What they like - **SysAid offers good value for money** Highlighting its cost-effectiveness, affordability, and rich feature set. They appreciate that it is a cost-effective IT solution for companies needing an ITIL-based system, and find it accessible for schools and small businesses. - **The customization options** The relatively low cost of the cloud offering, and the efficient IT management it provides. They also value the excellent support structure and the reasonable pricing compared to other solutions. ### What holds them back - **The pricing can be high** Especially for small teams and in certain markets like Latin America. They mention that the cost for additional users and add-on modules can be expensive. - **The licensing pricing confusing and feel that the product can become pricey over time** A few reviewers also note that the lack of a longer free trial period is a drawback. ## Price & value in reviewers' words * * * 5 out of 5 stars > "The implementation was straight forward for us and the constantly add improvements without changing the price which is great." Reviewer: Dave C. Role: IT Manager [Check all reviews](https://www.capterra.com/p/107225/SysAid/reviews/)