# Page 2 | SysAid Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is SysAid the right ITSM solution for you? Explore 519 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/107225/SysAid/reviews --- SysAid 4.5 (519) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 30th, 2026 # Page 2 - Reviews of SysAid ## Showing most helpful reviews Showing 26-50 of 519 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Analista Governança de TI Telecommunications Used the software for: 2+ years ### "Eficiência e Automação: O Equilíbrio Ideal entre ITSM e Gestão de Ativos" March 19, 2026 5.0 Minha experiência geral com o SysAid é extremamente positiva, especialmente pela facilidade em centralizar ITSM e Gestão de Ativos em um único lugar. A plataforma entrega o que promete: uma implementação rápida e automações que realmente desafogam a equipe de TI, permitindo sair de uma postura reativa para uma gestão mais estratégica e organizada. Pros A facilidade de criar fluxos de trabalho complexos (como onboarding de funcionários ou aprovações de mudanças) sem precisar ser um desenvolvedor é um diferencial enorme. As regras de roteamento automático garantem que a equipe de TI foque na resolução, não na triagem manual de e-mails. Cons Embora a plataforma seja robusta, o aplicativo para smartphone carece de uma interface mais fluida e intuitiva para técnicos em campo. Além disso, a gestão de ativos poderia ser modernizada, pois a interface atual parece datada e exige muitos cliques para tarefas que poderiam ser simplificadas com comandos em massa ou uma usabilidade mais dinâmica. Alternatives considered [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/) Reason for choosing SysAid Escolhemos o SysAid pela sua capacidade única de integrar o Gerenciamento de Ativos (ITAM) diretamente ao Service Desk. Diferente das alternativas, ele oferece uma implementação muito mais rápida e um conjunto de automações nativas que não exigem configurações complexas ou plugins de terceiros para funcionar. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) Buscávamos uma solução que unificasse o ITSM e a Gestão de Ativos em uma única plataforma, eliminando a fragmentação de ferramentas e a falta de visibilidade nos processos de suporte. Além disso, precisávamos de automações nativas para reduzir o volume de tarefas manuais e aumentar a agilidade da nossa equipe. Review Source Víctor Adolfo G. Jefe de IT Information Technology and Services Used the software for: 2+ years ### "Give your review a title Elevating IT Operations: A Scalable and Intelligent ITSM Solution" April 23, 2026 5.0 My experience has been consistently positive, largely because SysAid feels like a partner rather than just a vendor. The platform is extremely stable and has allowed us to professionalize our IT operations significantly. We’ve moved away from manual, error-prone spreadsheets to a centralized, automated environment where everything is tracked. The time saved on ticket triage and asset auditing has allowed my team to focus on strategic projects that actually drive the business forward. It is a reliable, scalable solution that offers great value for the investment. Pros What stands out most is how SysAid manages to pack enterprise-level features—like native IT Asset Management (ITAM) and AI-driven automation—into a package that is actually manageable. Unlike its larger competitors, you don't need a massive team of consultants to get it running. The workflow designer is incredibly flexible, allowing us to orchestrate complex internal processes (like onboarding or change requests) with ease. It effectively bridges the gap between a simple help desk and a high-end ITSM suite. Cons If I had to pick a downside, it would be the learning curve associated with the advanced reporting designer. While the data is all there and the customization options are vast, it takes a bit of time and practice to build complex, non-standard reports. I would love to see a more intuitive 'drag-and-drop' analytics builder in future updates to make quick data visualization even more accessible for department heads. Alternatives considered [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[OTRS](https://www.capterra.com/p/127284/OTRS/)[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing SysAid We chose SysAid because it offered the most comprehensive 'all-in-one' functionality without the administrative complexity of its larger competitors. While platforms like ServiceNow are powerful, they required a level of specialized maintenance and consultancy that didn't fit our lean operational model. SysAid provided a native, robust IT Asset Management (ITAM) integration that was superior to Jira's, and its automation engine was more intuitive than ManageEngine's. Ultimately, it was the best balance of enterprise-grade features, a forward-thinking AI roadmap, and a total cost of ownership that made sense for our organization's growth. Review Source VR Verified Reviewer Data Analyst Information Technology and Services Used the software for: 2+ years ### "Reliable ITSM Solution with Room for UI Improvement" March 31, 2026 5.0 Overall, my experience with SysAid has been positive. It provides a reliable and structured platform for managing incidents and service requests, improving efficiency and accountability. While the core functionality is strong, there is room for improvement in user interface and ease of configuration. Pros The centralized ticketing system and automation capabilities stand out the most. SysAid makes it easy to log, track, and manage incidents and service requests in a structured way, improving response times, accountability, and overall efficiency in IT service delivery. Cons The user interface feels somewhat outdated and not very intuitive, which can make navigation and configuration more time-consuming. Additionally, some customization and workflow setup processes are more complex than expected. Review Source Kofi A. IT Service Management Analyst Information Technology and Services Used the software for: 2+ years ### "From Manual Work to Smart Automation: Our SysAid Experience" May 16, 2026 5.0 Our daily tasks have become easier, and we’ve drastically improved our support time. With SysAid, users can now connect and get help from anywhere—it’s made work easier across the board Pros SysAid has a user-friendly interface that enables our IT teams to handle incidents and requests efficiently. Also, the built-in automation minimizes repetitive tasks and accelerates response times making day to day support smoother Cons Most of the reports still need some customization, and that can be a little tedious to manage. Reports are useful but can lack flexibility for advanced use cases. Switched from [Remedyforce](https://www.capterra.com/p/110648/BMC-Remedyforce-Service-Desk/) Compared to BMC Remedy, SysAid offers a more modern, user-friendly, and agile approach to IT service management. Tasks that previously required multiple manual steps in Remedy—such as change approvals, ticket routing, and access requests—are now streamlined through automated workflows in SysAid. Review Source peter A. IT Asset And Configuration Manager Information Technology and Services Used the software for: 2+ years ### "The Best ITSM Tool" April 21, 2026 4.0 SysAid is an Easy tool to use. Navigation is not difficult and configuration setups are not rocket science. I actually feel like an expert in using SysAid ITSM tool Pros SysAid is great ITSM tool. I like their BI Analytics model as it helps with our ticket analysis. I also love their ability to customize the tool to suit our needs anytime we request. Cons I am sill waiting on Improvement on the CMDB CI relationship mapping. That is what i dislike least about SysAid tool Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing SysAid It was less expensive compared to the others. Switched from [Remedyforce](https://www.capterra.com/p/110648/BMC-Remedyforce-Service-Desk/) It was expensive and did not meet our CMDB requirement Review Source VR Verified Reviewer Assistant IT Manager Hospitality Used the software for: 1-2 years ### "The Benefits of SysAid as your ITSM" March 23, 2026 5.0 SysAid has really help us to streamline our ITSM. Previously we were not using an ITSM. However, since we started using SysAid we are able to get an overall view into the various IT related issues that our users face daily Pros The ability to automate the ticketing process and the AI feature that helps with the solving of tickets. It also provides performance insights on a weekly basis. Hence allow us to keep tracking of what is happening in our IT department Cons There is a limited to the number of assets that can be added to the SysAid Asset management module based on the license you purchased. It would be good if the Asset limit could be increased Review Source MV Michaela V. IT Analyst Machinery Used the software for: 2+ years ### "SysAid end user review" April 30, 2026 3.0 Pros User‑friendly interface – easy for both IT staff and end users to create, track, and update tickets without extensive training. Strong ticket lifecycle management – clear visibility of ticket status, ownership, SLAs, and history. Customizable workflows and forms – flexibility to adapt categories, fields, and processes to local IT needs. Asset management integration – ability to link tickets directly to assets helped with troubleshooting and audit traceability. Good notification and escalation capabilities – automated alerts supported SLA compliance and issue resolution. Centralized tool – incidents, requests, assets, and reporting in one place simplified daily operations. Cons Reporting limitations – advanced or audit‑ready reports often required manual effort or workarounds. UI inconsistencies – while usable, some areas felt dated and less intuitive, especially for less frequent users. Restricted role and access modeling – fine‑grained access governance and ownership concepts were limited compared to modern ITSM/IGA tools. Integration constraints – integrating with identity governance, automation, and cloud‑native tools required additional effort or custom solutions. Manual effort for governance activities – group ownership reviews, access attestations, and compliance‑driven processes were not natively supported. Review Source Benjamin A. Group Service Desk Manager Banking Used the software for: 2+ years ### "Effective Ticket Management Tool" May 20, 2026 5.0 SysAid has been a great service management tool and has made reporting and integration with other platforms easy. This has increased overall productivity for the ITSM team and the company as a whole. Pros As our main service management tool, one of the best things I like about SysAid is the ease of integration and support given by the SysAid team during such processes. Currently, one can initiate a MS Teams chat directly from SysAid and this makes it easier when a resolver wants to engage a requester. Cons Output of spooled reports are not direct to work with. Spooled data need to be tweaked further to get the output/display required. If reports display can be customized, this will cut the amount of work that goes into cleaning and tweaking the report. Switched from [Remedyforce](https://www.capterra.com/p/110648/BMC-Remedyforce-Service-Desk/) Growth of the company and agility of the platform Review Source BR Borja R. IT Consultant Information Technology and Services Used the software for: 2+ years ### "A Reliable and Well-Rounded ITSM Solution With Strong Automation" December 4, 2025 4.0 Overall, my experience with SysAid has been very positive. In terms of security, the platform provides reliable controls that inspire confidence when managing sensitive data. Its feature set is comprehensive, covering everything from ticketing and asset management to knowledge bases and automation tools. The automation capabilities stand out the most, enabling smoother operations and helping reduce repetitive tasks. The customer support provided by SysAid is helpful and responsive, particularly when dealing with technical inquiries. With regard to value for money, SysAid offers a strong package, especially for organizations looking for an all-in-one ITSM solution. The live chat function improves user engagement by offering real-time assistance, and the deployment process, while requiring some initial setup effort, is well-documented and straightforward once familiar with the system. In summary, SysAid is a reliable, feature-rich platform that enhances productivity and offers a good balance between functionality, security, and overall cost. Pros What I liked most about SysAid is its solid set of features combined with powerful automation capabilities. The platform makes it easy to streamline workflows, reduce manual effort, and keep support operations highly organized. Its security measures are robust, and the live chat tool allows quick communication with users, improving resolution times. Cons The main drawback is that certain advanced configurations—especially in automation rules and integrations—can be time-consuming for new administrators. Additionally, while the value for money is generally good, some add-on features could be more competitively priced. Review Source VG Victor G. Jefe de IT Utilities Used the software for: 2+ years ### "The Perfect Balance Between Automation and Ease of Use." April 8, 2026 5.0 Our overall experience with SysAid has been outstanding. It has provided us with a stable, secure, and scalable environment to manage our global IT services. The transition to the cloud was seamless, and the performance has been consistently high. Beyond the software itself, the customer support has been top-notch—they are responsive and genuinely interested in our success. It has truly modernized how we deliver IT services to our employees, moving us from a reactive help desk to a structured, data-driven department. Pros The strongest aspect of SysAid is its ability to consolidate multiple IT functions into a single platform. Having IT Asset Management (ITAM) natively integrated with the Service Desk has significantly improved our operational visibility. Additionally, the recent AI Copilot features have proven to be an excellent value-add, helping our team stay productive and focused on high-priority tasks. Cons The only minor drawback is that the advanced reporting module has a steeper learning curve than the rest of the software. While the data is comprehensive, it takes some time to train staff on how to build highly customized, non-standard dashboards for different departments. Review Source AV Ander V. Administrador IT Information Technology and Services Used the software for: 2+ years ### "Sysaid nos mejoro la forma de trabajar en IT." November 28, 2025 5.0 En nuestro caso Sysaid nos ayuda a llevar toda la gestion de incidentes de la empresa ademas de gestionar automaticamente mediante reglas procesos de onboarding y offbording, llevar al dia la monitorizacion de los activos y de las actualizaciones tanto de software como de sistema operativo, tambien nos ayuda a tener una buena gestion de nuestro directorio activo en la nube gracias a la integracion con Azure, actualmente estamos trabajando mucho con la alimentacion al chatbot interno y el datapool de datos del entorno para facilitar aun mas la resolucion de incidentes recurrentes estos procesos ayudan a que el equipo de IT se centre unicamente en los incidentes mas relevantes teniendo mas tiempo para tareas y proyectos nuevos. En definitiva SysAid nos facilita mucho el trabajo diario tanto a los usuarios finales como a los administradores IT. Pros Lo que más me ha gustado de SysAid es que combina en una única plataforma todo lo que un departamento de IT necesita para trabajar de forma eficiente y sin complicaciones. En cuanto a seguridad, nos ofrece controles avanzados, integración con directorios y permisos bien definidos, lo que nos ha permitido gestionar accesos y proteger la información sin depender de herramientas adicionales. Esto genera mucha tranquilidad, especialmente en auditorías y compliance. Sobre la relación calidad-precio, sinceramente es uno de los puntos más fuertes. SysAid ha reemplazado varias soluciones que usábamos antes, lo que ha supuesto un ahorro importante sin perder funcionalidades. Pagamos por algo que realmente utilizamos y que sigue creciendo con nuevas mejoras. La atención al cliente es ágil y resolutiva. Siempre que hemos necesitado soporte, nos han contestado con rapidez y con soluciones claras. No se limitan a decir "revise la documentación", sino que acompañan hasta cerrar la incidencia. En cuanto a características, destaca la flexibilidad del sistema: portal de autoservicio, base de conocimiento, workflows personalizables, integraciones con herramientas corporativas, reportes avanzados… Es una plataforma muy completa sin ser complicada de usar. La automatización ha sido un antes y un después. Hemos reducido tareas repetitivas, asignaciones manuales y flujos que antes consumían tiempo. Ahora el sistema hace ese trabajo por nosotros y solo intervenimos en lo necesario. El chat en vivo es otra función útil, sobre todo para dar soporte rápido sin que el usuario tenga que abrir un ticket formal. Esto ha mejorado nuestra tasa de resolución y la satisfacción interna. Por último, algo que valoro especialmente es la escucha. SysAid no es un producto estático: recogen sugerencias, lanzan actualizaciones y se nota que evolucionan en función de las necesidades reales de los clientes. Cons Los informes en la herramienta son claramente mejorables a nivel de generacion de informes tanto la salida pdf como la salida en excel son mejorables a nivel de estetica, ademas de contar con el tiempo en decimal y no en formato fecha y hora. Review Source JD Josselyn D. Analista RPA Banking Used the software for: 2+ years ### " ¿Tu equipo de TI necesita orden, eficiencia y control?" September 1, 2025 5.0 Mi experiencia como administradora en SysAid ha sido muy enriquecedora. He podido personalizar la herramienta según las necesidades del banco, logrando una interfaz alineada con nuestra identidad corporativa. Gracias a sus funcionalidades, he creado y modificado plantillas de formularios para el envio de solicitudes e incidentes, adaptadas a los distintos grupos de administradores que gestionamos. La gestión y seguimiento de tickets es muy intuitiva, lo que facilita el control y la asignación eficiente. Además, cada vez que he elevado un ticket al equipo técnico de SysAid, he recibido un acompañamiento eficaz y una atención excelente, lo que ha hecho que la experiencia sea aún más positiva. Recomiendo SysAid porque es una herramienta amigable, flexible y fácil de usar, tanto para el administrador como para el usuario final. Pros Como administrador en SysAid, lo que más valoro es tener el control total desde una sola plataforma. La combinación de gestión de activos, gestion de incidentes y solicitudes, administración de dispositivos y automatización me permite optimizar tiempos, reducir errores y mejorar la experiencia del usuario final. Además, la seguridad y el apoyo al cliente hacen que cada operación sea más confiable. Cons Aunque SysAid es una herramienta muy completa, en ocasiones la configuración general puede resultar poco intuitiva. Me ha costado encontrar ciertas opciones específicas para realizar cambio. Review Source CU Cephas U. Enterprise Business Intelligence and Reporting Financial Services Used the software for: 2+ years ### "Cephas with Sysaid so Far" March 24, 2026 4.0 My overall experience with sysaid can be summarized into speedy and effective service management tool for handling users' compliant and better service delivery. Pros The ease of use. Being certified in ITIL v4 foundation, using sysaid to manage users' requests and incidents logs makes service management easier. Also, it helps me track the area in which the users need more trainings, and it has helped my team to develop solutions to address their needs. Cons Sometimes, I think of a kind of automation to handle multiple requests related to the same incident. For example, there is a temporary service failure and multiple users have logged complaints about it. There should be a feature to close all of the tickets relating to that same incident immediately the incident is resolved, rather than going to close the tickets one after the other. Review Source CE Christopher E. ICT Support Technician Education Management Used the software for: 1-2 years ### "Simple and Effective Ticket Management" March 19, 2026 5.0 Overall, my experience has been good. Sysaid is easy to use, and it makes raising, tracking, and managing tickets straightforward. A few areas could be smoother, but it works well for everyday IT support tasks. Pros I like that Sysaid is very easy to use and makes logging, tracking, and updating tickets straightforward. The interface is clear, and the workflow supports quick responses, which helps in day-to-day IT support. Cons Occasionally, the platform can be slow to load or respond especially during busy periods. This can make navigating tickets or updating details slightly frustrating. Review Source PG PRINCESS G. Performance Management Banking Used the software for: 2+ years ### "Efficient for Ticket Handling but Needs a Smoother User Experience" March 31, 2026 4.0 Overall, SysAid has been a reliable ITSM tool that helps us stay organized and resolve issues faster. Its automation and clear workflows improve response times and support better cross‑team communication. While setup and configuration can be challenging at times, and the interface could be smoother, it still provides strong value with its insights and integrated ITSM features. Pros SysAid makes ticket management easier and more organized, thanks to its automation and efficient routing features. It also provides useful insights into recurring issues, helping us understand patterns and improve our IT processes. Its integrated ITSM modules make incident handling and collaboration across teams smoother. Cons Some features require more technical know‑how, especially during configuration or workflow setup. The interface can feel a bit outdated and clunky, making navigation less smooth. There are occasional performance issues and small bugs, which can slow things down during busy times. Review Source AS Adewale S. HIO Health, Wellness and Fitness Used the software for: 2+ years ### "SysAid AI in action" February 9, 2026 5.0 Overall, I would say that sysaid is a game changer for our team. There has been no regret in use of the application. Many of the team members enjoy the application efficiency on its dashboard for incident reporting and request management. Pros Sysaid application is a go-to for our on-the-move business because of its cloud presence. All the members of the team love it because of the ticket categorization and data management capabilites. We also get the support we need from the sysaid team, which i think is great. Cons Sysaid could be challenging to use in some instances due to its internet requirement, which means having the right device, broadband, and application compatibility - not available to all team members but usualy come at an expense to the enterprise, which kight be expensive. Review Source TS Tim S. IT Support Analyst Tier II Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Great solution for your Team" May 14, 2026 5.0 Pros Ease of use, very customizable, helpful support, the AI Agent is amazing too! Asset Management works well. Cons No current Mobile solution, this is very frustrating and make On-Call Tickets very painful when not Infront of a computer. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[AssetSonar](https://www.capterra.com/p/157754/Asset-Sonar/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) SysAid is an all-in-one solution. The AI features are unparalleled. Review Source AS Andrew S. Applications Specialist Hospital & Health Care Used the software for: 1-2 years ### "SysAid AI agent Excels" March 21, 2025 4.0 Overall integration and use was straight forward with only a few deficiencies in their documentation. The issues we experienced had more to do with changes with Microsoft rather than the SysAid portion, but documentation issues are still documentation issues Pros The AI agent has proven to be a very valuable tool that has greatly increased efficiency and end user satisfaction. Cons I would like to see a deployment of the SysAid agent via Intune in addition to some kind of remote access tool for our users who utilize android tablets for 100% of their work. Review Source NV Norbert V. IT Admin - Analyst Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great system for your service records" February 27, 2026 5.0 Sysaid is great company, we have weekly meetings with them, if we have some new request, they take on the initiative and deliver it. Pros I like the system, it can be greatly customized, easy to navigate, provides lot of tools and variables, user management, ticket grouping etc. Cons We are big company with more than 15 000 employees, we have a lot of tickets when something goes wrong, Sysaid was not initialy setup for such big companies, it tend to get laggy. Review Source DS Devesh S. Manager Information Services Used the software for: 6-12 months ### "Good IT Service Management Tool for Streamlining Support Operations”" March 20, 2026 5.0 Overall, SysAid has been a positive experience, improving IT support efficiency and automation, though it could improve in UI, reporting, and ease of setup. Pros The self-service portal and asset management features are especially useful, allowing end users to raise and track requests easily while giving IT better visibility and control. Cons Additionally, the reporting capabilities are somewhat limited, especially when advanced or highly customized insights are needed. At times, there can also be performance slowdowns or minor usability issues, particularly when handling large volumes of tickets or configurations Review Source DM Daniele M. Impiegato ufficio IT Construction Used the software for: 6-12 months ### "Piattaforma completa per ticketing e gestione asset" November 14, 2025 4.0 Utilizzato in azienda per gestire tutti gli asset IT ed i dispositivi tramite CMDB e le relazioni fra i CI in relazione all'utente e alla sede di assegnazione oltre al ticketing. Pros Buonissima gestione delle relazioni fra CI, possibilità di personalizzare i report e di pianificarne l'esecuzione e l'invio periodico. Cons Interfaccia grafica un pò obsoleta, manca la possibilità di personalizzare alcune opzioni e alcune configurazioni non sono immediate. Review Source GL Garcia L. Technology Solutions Manager Printing Used the software for: 2+ years ### "Powerful it management with solid security." August 7, 2025 4.0 SysAid provided us with improved asset management and security monitoring. We now react more proactively to IT problems, which has saved the business time and stress. Pros SysAid tracks client assets in-depth, it has project management, live chat, and version control, and the security features are reassuring. Cons Customer support is occasionally slower than ideal and there are features that have a higher learning curve for newcomers or less tech personnel. Review Source OC Oscar C. Analist Automotive Used the software for: 6-12 months ### "A robust, very secure, and organized system for support and organizational management, with some redundancy details, but for the price, it's perfect." May 19, 2026 4.0 I am a helpdesk user and sysAid helps me maintain control and tracking of each ticket generated without loss of information and order. Pros The system is very practical and greatly aids control because it makes identifying each process very easy. Cons The system tends to be very repetitive in some processes where that validation is already necessary. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing SysAid more practical and I had already used this system before Review Source RA Rachel A. Service Desk Analyst Banking Used the software for: 2+ years ### "SysAid- An AI Powered ITSM solution for a Seamless Lean Experience" April 29, 2025 5.0 Using SysAid has been a pleasant experience. We have been able to enhance our process flows, work processes and user experience due to its simplicity, AI functionalities and speed of performance. Pros It is very flexible, easy to use and has high service uptime. it allows for customizations tailored to my organizations needs and most of all AI powered capabilities that enhance usage. Cons Customization cost for certain extra features. Occasional Bugs that cause interruptions in certain functionalities. Review Source LT Lee T. Global service TL Dairy Used the software for: 2+ years ### "global service TL" April 23, 2025 5.0 postive and good experience overall the support from the team is excellent they are always willing to assist and help manage the platform. getting support from the team is a fast process and always done with a smile. Pros the team and support from \[sensitive content hidden\]. the workflows, incident management and change made ease of access and updating reporting and support during upgrade made easy Cons some development can be challaging but the team ensure they support me through the course Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.