# Page 21 | SysAid Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 21 - Is SysAid the right ITSM solution for you? Explore 511 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/107225/SysAid/reviews

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SysAid

4.5 (511)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 24th, 2026

# Page 21 - Reviews of SysAid

## Showing most helpful reviews

Showing 501-511 of 511 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JCA

Juan Carlos A.  
Unicomer Group  
  
Used the software for: Less than 6 months

### "Product is affordable to enterprise who wants to track operatios!"

January 18, 2018

5.0

I like It a lo!!!

Pros

This software It is very useful because I can track with import. team all the process since the container Its here until the last op....I really love the way in wich you can track the information in every step..and the reports you can show and analyze about all of this information.

Cons

Sometimes It get lag when I'm working or trying to upload information in the knowledge base. But In general I like this software.

Review Source

DD

Don D.  
MIS Manager  
  
Used the software for:

### "For years, we, at Fluortek, have used SysAid help desk software."

April 9, 2015

5.0

SysAid help desk software not only allows us to manage service requests, but our asset inventory, and our MIS knowledge base is effectively managed through this exceptional product. The fact that we benefit from SysAid Cloud version even takes the maintenance of the product out of our hands for us.

Review Source

FM

Fernando M.  
Director  
  
Used the software for:

### "We have been using SysAid for more than three years and we are very pleased with its functionality. "

February 20, 2016

5.0

Easy to implement and friendly interface. Powerful functions. Excellent support. To improve. Personal data integration on CMDB. Other tools, not as functional as SysAid, at agent deployment time ask the user to introduce his or her personal data: Name, position, location, phone, etc...

Review Source

CL

Charlie L.  
  
Telecommunications  
Used the software for:

### "null"

March 30, 2018

5.0

Review Source

RM

Ruediger M.  
Application Manager  
  
Used the software for:

### "SysAid Made Incident Management very easy"

February 29, 2016

4.0

We are using SysAid about 2 Years and we are very pleased with it. Nice GUI, Easy Customizing and easy to use. SysAid covers all our current needs at low cost and with excellent Service!

Review Source

DG

Dagoberto G.  
IT Mananger  
  
Used the software for:

### "Excelent service !"

February 18, 2016

4.0

SysAid is an excellent tool for technical support desk of the company, very easy to parameterize and use, covers all our current needs at low cost.

Review Source

AC

Almog C.  
Developer  
Banking  
Used the software for: I used a free trial

### "Its good product ill continue to use it"

May 27, 2020

3.0

Pros

All the feachers are great and usefull

Cons

There is always place to improve algorithm of request answer speed

Review Source

WS

Wendy S.  
Logistics Analyst  
  
Used the software for:

### "My experience with the software until now is good "

February 23, 2016

4.0

About the service after sale is very good, the executive of sale has knowledge about the product and the time of atention is very fast.

Review Source

JC

Jonathan C.  
It helpdesk technician  
  
Used the software for:

### "Very easy and customisable for our needs"

May 28, 2015

4.0

Tech support is fast and efficient they also have a live chat service for instant support

Review Source

RB

RAMIRO B.  
COORDINATOR  
  
Used the software for:

### "COMPARATIVE SOFTWARE ITSM"

August 27, 2014

3.0

COMPARATIVE VS. PROACTIVANET

Review Source

AB

Alejandro B.  
Infraestructure Admin  
  
Used the software for:

### "It\`s a fine product"

March 8, 2016

3.0

Not easy implementation

Review Source

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