# House-on-the-Hill ITSM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about House-on-the-Hill ITSM Software - reviews, pricing plans, popular comparisons to other ITSM products and more. Source: https://www.capterra.com/p/107231/SupportDesk-ITSM --- # House-on-the-Hill ITSM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) House-on-the-Hill ITSM ## What is House-on-the-Hill ITSM? SupportDesk ITSM provides organisations with a scalable IT Service Management system for streamlining support processes such as Incident, Problem, Request, Change and SLA Management. This feature-rich solution is available in the Cloud or On-Site, and offers a full reporting suite, configurable knowledgebase, email integration, drag and drop dashboards much more. The software's flexibility means that SupportDesk ITSM can be easily evolved as business requirements develop. ## What is House-on-the-Hill ITSM used for? [ITSM](https://www.capterra.com/itsm-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £30 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for House-on-the-Hill ITSM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.houseonthehill.com&name=House-on-the-Hill ITSM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### House-on-the-Hill ITSM 4.6 (5) VS. [4.6 (1,632)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting Price £30 Flat Rate, Per Month Starting Price $795 Per User, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (5) Ease Of Use 4.5 (52) Value For Money 4.8 (4) Value For Money 4.5 (51) Customer Service 5.0 (4) Customer Service 4.5 (52) ## House-on-the-Hill ITSM alternatives [4.5 (703)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (517)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.7 (1,402)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting price $480.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (448)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/107231/SupportDesk-ITSM/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Availability Management Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Change Management Track and monitor efficient handling of all changes/transitions Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Contract/License Management Track, store, and access client contracts or licenses Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components House-on-the-Hill ITSM 11 features Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Track and monitor efficient handling of all changes/transitions Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Assemble applications and processes by dragging over and arranging pre-built components Manage and track all disruptions and incidents Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Plan and coordinate all the resources, costs and time needed to execute assignments Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Online portal through which end users can access the system, manage tasks, or obtain information Get Advice We can help you find the software with the features you need. Features 4.4 (5) 4.4 Based on 5 reviews ## Pricing Value for money 4.8 (4) Free Trial Basic £30.00 Flat Rate,Per Month Value for money 4.8 (4) 4.8 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 4.6 Based on 5 reviews Filter by rating 5(3) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JM Jenna M. IT Support Consultant Computer Software ### "Good supportdesk" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 July 2, 2019 Pros This is an easy product to get set up, staff with all levels of ability can use the software with minimal assistance. Everything that was needed comes out of the box, this was used for a number of months whilst deciding on our new helpdesk software. Appealing dashboards which display users stats, this we found helped motivate the team with their call management. Cons Nothing, really good software, just wasn't the one for us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LW Ludwig W. Technology executive Computer Software ### "Evaluation of SupportDesk ITSM incident management software " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 27, 2018 Very good support during evaluation period. Although we selected a different ITSM solution, SupportDesk ITSM ended up second in our preference list. The company is eager to work with customer to make sure that the product is well configured and used. Pros Very powerful tool for ITSM. All the fields on the screen are configurable, which makes it very easy to adapt to specific needs of the users. Many, many ITSM features. Definitely a product to take into consideration for ITSM solutions. Cons Look and feel is sometimes a little bit old fashioned, but all the necessary functionality is there. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KR Karina R. Executive Assistant to CEO ### "The software has tremendous flexibility and a lot of settings" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2018 Pros Training for working with ITSM365 both employees and clients requires minimal time. An intuitive and user-friendly interface, along with its flexible customization for specific roles, leaves virtually no questions. Cons In our company this software has been used for almost 2 years and all the issues that arose, the girls from tech support decided almost instantly. So there are no shortcomings. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PZ Peter Z. Senior Accountant ### "Good functionality, stable operation" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 9, 2018 Pros Everything is immediately out of the box: applications, tasks, changes. The program can be used not only in the whole company - we took only for support, now it is used by everyone. Cons Unusual appearance of the program, but digging in the settings, we managed to get the system, which we initially counted on. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Johar M. GM Management Consulting ### "The Best Ever Seen" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2016 This software has all the features build in Above all any changes in the system is just a matter of hours and developer can get it done that is the best part of this Pros Availability of the software development All features in one Cons The prices are to be revised but still prices worth to the functions that it does carry Choices in the prices Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)