House-on-the-Hill Software

SupportDesk ITSM

5 / 5 1 review

Who Uses This Software?

Public and private sector organisations, of any size across the globe.

Average Ratings

1 Review
  • 5 / 5
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • House-on-the-Hill Software
  • Founded 1993
  • United Kingdom

About SupportDesk ITSM

SupportDesk ITSM provides organisations with a scalable IT Service Management system for streamlining support processes such as Incident, Problem, Request, Change and SLA Management. This feature-rich solution is available in the Cloud or On-Site, and offers a full reporting suite, configurable knowledgebase, email integration, drag and drop dashboards much more. The software's flexibility means that SupportDesk ITSM can be easily evolved as business requirements develop.

SupportDesk ITSM Features

  • Availability Management
  • Change Management
  • Configuration Management
  • Contract Management
  • Dashboard
  • Incident Management
  • Problem Management
  • Release Management
  • Self Service Portal

SupportDesk ITSM Reviews

The Best Ever Seen

Jul 28, 2016
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not

Pros: Availability of the software development
All features in one

Cons: The prices are to be revised but still prices worth to the functions that it does carry
Choices in the prices

Overall: This software has all the features build in
Above all any changes in the system is just a matter of hours and developer can get it done that is the best part of this

Recommendations to other buyers: Please use this software fully