Who Uses This Software?

Our client base is comprised of organizations across a number of industries, from financial services, insurance and infrastructure to healthcare, manufacturing, retail and food services.


Average Ratings

2 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • i-Sight
  • www.i-sight.com/
  • Founded 1999
  • Canada

About i-Sight

Improve your efficiency and boost customer satisfaction. i-Sight enables you to quickly and accurately respond to customer service requests submitted through any channel. i-Sight is integrated web based case management software for managing customer service inquiries and complaints. Quickly record new inquiries, use call scripting, manage incoming emails, customize workflow and assignment, and monitor your performance.


i-Sight Features

  • Case Management
  • Complaint Classification
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Feedback Management
  • Forms Management
  • Issue Tracking
  • Quality Assurance Management
  • Routing
  • Self Service Portal
  • Social Media Monitoring
  • Survey Management

i-Sight Reviews

Carmeuse Europe decided to use i_Sight after experience in North America.

May 30, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: +easy to use - very intuitive
+good reporting system

-low speed when reports are generated
-possibility to protect the reports from edit by other users

We have been with i-Sight since July 2012. They are great and their product is performing as I hope

May 28, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Their case tracker does as it promised. If you track it, it can be reported.
Ease of use.
Great Customer Service and Sales Dept.
Cons-Some glitches in the system. Nothing major and fixable. One item repeated the following year.