--- title: "ConnectWise PSA Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ConnectWise PSA Software - reviews, pricing plans, popular comparisons to other Managed Service Providers (MSP) products and more." source_url: "https://www.capterra.com/p/107931/ConnectWise-Manage/" page_type: "product" language: "en" --- # ConnectWise PSA Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ConnectWise PSA ## What is ConnectWise PSA? ConnectWise is the leading business operating system for IT service providers & consultants, MSPs, integrators & developers. Over 28 years, ConnectWise has become a standard in the IT industry with over 300 API integration partners. As a result, 2 out to 3 top MSPs choose ConnectWise for greater accountability, operational efficiency & profitability. View the demo and learn how you can join them. ## What is ConnectWise PSA used for? [Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[IT Management](https://www.capterra.com/it-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 281 user reviews Reviews sentiment Positive 79% Neutral 14% Negative 7% Pros & cons Extensive integration ecosystem Comprehensive project and ticket system Frequent performance slowdowns Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Managed Service Providers (MSP) / 2026 - Professional Services Automation / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ConnectWise PSA?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.connectwise.com&name=ConnectWise PSA) Rating Breakdown 4.1 +− Features4.1 Value for Money3.7 Ease of Use3.7 Customer Service3.7 Rating Breakdown 4.1 Features4.1 Value for Money3.7 Ease of Use3.7 Customer Service3.7 ## ConnectWise PSA Reviewers Verdict Updated August 2026 AI summary - ConnectWise PSA is a strong fit for managed service providers and small IT service teams seeking unified ticketing, projects, and billing. - Users most consistently value its customizable workflow automation and centralized project and ticket management, which support a variety of service operations. - It helps teams save time, reduce manual errors, and coordinate client support more effectively across departments. - Buyers may need to accept some trade-offs around higher pricing, setup complexity, and occasional performance slowdowns. - It suits organizations prioritizing integrated workflows and operational visibility, but may be less ideal for those with tight budgets or advanced integration needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ConnectWise PSA 4.1 (281) VS. [4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Starting Price Contact vendor Starting Price $1.75 Other Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (273) Ease Of Use 4.0 (253) Value For Money 3.7 (211) Value For Money 3.9 (239) Customer Service 3.7 (238) Customer Service 3.9 (242) ## ConnectWise PSA alternatives [4.3 (202)](https://www.capterra.com/p/163344/N-sight/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.7 (297)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (456)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.2 (73)](https://www.capterra.com/p/239557/ConnectWise-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/107931/ConnectWise-Manage/alternatives/) ## FAQs about ConnectWise PSA Overview ### What problems does ConnectWise PSA solve? ConnectWise PSA solves scattered service operations by centralizing tickets, projects, billing, time tracking, and client history in one system. It reduces manual ticket routing, missed SLAs, duplicate data entry, and poor workload visibility through automation and integrations. MSPs, IT help desks, dispatchers, service managers, and project coordinators benefit most. Answer based on 174 reviews Overview ### Which roles and teams benefit most from ConnectWise PSA? ConnectWise PSA is most used by IT service teams, account managers, and business leaders at managed service providers. Systems engineers, network engineers, and service managers use it to track tickets, projects, and service delivery, while executives and owners monitor operations, profitability, client relationships, and resource planning across the business. Answer based on 268 reviews Overview ### What company size and industries is ConnectWise PSA built for? ConnectWise PSA is made for technology providers, with 87% of reviewers from small businesses and 59% from Information Technology and Services. It also serves midsize firms at 9% and enterprises at 4%, with additional use in Computer & Network Security at 9% and Computer Networking at 7%. Answer based on 280 reviews Features and Usability ### What are the key features of ConnectWise PSA? ConnectWise PSA includes core service desk features like ticket management, service boards, time tracking, and billing and invoicing. Differentiating capabilities include workflow automation, third-party integrations, project management, and customizable dashboards and reports. Reviewers also highlight client notes, SLA management, and QuickBooks or accounting integrations. Answer based on 78 reviews Integrations ### Which third-party tools and platforms does ConnectWise PSA integrate with? ConnectWise PSA integrates with over 50 tools, including ConnectWise Automate, ConnectWise ScreenConnect, QuickBooks Online, IT Glue, ScalePad Lifecycle Manager, BrightGauge, QuoteWerks, and ConnectWise RMM. Reviewer mentions also confirm links for Google Calendar, Auvik, Microsoft 365, ConnectWise CPQ, and Bitdefender GravityZone. Answer based on 81 reviews Getting Started and Support ### How easy is it to onboard and train a team on ConnectWise PSA? ConnectWise PSA takes time to onboard because its depth creates a clear learning curve, especially for admins, implementers, and teams setting up workflows or integrations. Frontline users often learn tickets faster. Training is available through in-person sessions, live online training, webinars, documentation, and videos, though some reviewers find the videos dated. Answer based on 40 reviews Getting Started and Support ### What customer support options does ConnectWise PSA offer, and how do users rate the experience? ConnectWise PSA offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live support, and chat. Users describe support as accessible and often helpful, with quick responses and useful chat assistance, but experiences are mixed: some report inconsistent quality, weak first-line help, escalations, and long waits for development fixes. Answer based on 38 reviews Ticket management ### How well does ConnectWise PSA handle ticket management? ConnectWise PSA handles ticket management well for many MSPs and IT service desks, with strong visibility, automation, and collaboration tools. Teams often like service boards, workflows, child tickets, and integrations, though new users may face a steep learning curve, clunky navigation, and occasional frustrations with formatting, search, or ticket updates. Answer based on 78 reviews ## Who uses ConnectWise PSA? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Extensive integration ecosystem 83% positive reviews out of 52 Most reviewers indicate integrations allow seamless connections with key tools, centralizing operations and minimizing app switching. Christopher H. Systems Engineer, 51 - 200 employees. "I like how ConnectWise integrates other systems and applications to help keep lots of things in less windows." Frequent performance slowdowns 79% negative reviews out of 34 Most users comment performance and speed issues cause delays, frequent lag, and frustration during daily operations. Fran B. Business Development , 51 - 200 employees. "There are some issues with latency and ability to use product services when updates have been released." Comprehensive project and ticket system 96% positive reviews out of 27 Most reviewers describe project and ticket management as centralizing workflows, simplifying tracking, and improving team coordination. Josh D. IT Support Engineer, 11 - 50 employees. "The ticketing and ticket management features are particularly strong, allowing us to efficiently manage workloads, track customer issues, and maintain visibility across the service desk." Flexible workflow automation tools 85% positive reviews out of 26 Most users report workflow automation saves time, reduces manual errors, and adapts to diverse business processes. Joshua J. Director, 201 - 500 employees. "Workflows can do a lot, aligns to ITIL, can be built in a flexible way to support the needs of the business." ## Features AI summary Based on 1,958 Managed Service Providers (MSP) reviews Capterra reviewers highlight these as the features MSP buyers care about most when comparing solutions: - **Remote Access/Control** (**63%** of reviewers rated this feature as critical) - **Server Monitoring** (**56%**) - **Remote Monitoring & Management** (**60%**) ConnectWise PSA supports **Remote Access/Control** and **Remote Monitoring & Management**, giving MSP teams the tools to access client systems remotely and oversee device health across environments. However, it does not include **Server Monitoring**. Instead, it offers other highly rated capabilities, including **Backup and Recovery** (**73%**), **Patch Management** (**55%**), and **Alerts/Notifications** (**48%**). These features help businesses protect data, keep systems current, and stay aware of issues quickly, allowing teams to maintain service continuity and respond faster to client needs. Remote Access/Control 4.0 (30) 60.00% of 30 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Remote Monitoring & Management 3.6 (17) 70.59% of 17 reviewers that rated this feature as important or highly important Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Backup and Recovery 3.5 (8) 25.00% of 8 reviewers that rated this feature as important or highly important Create backups and provide methods to recover deleted/lost data Patch Management 3.8 (23) 65.22% of 23 reviewers that rated this feature as important or highly important Install software updates and bug fixes remotely Alerts/Notifications 4.0 (21) 80.95% of 21 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Ticket Management 4.3 (57) 71.93% of 57 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues ConnectWise PSA 101 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Billable Items Tracking: Track the list of items required to be billed/invoiced to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - License Management: Track and organize the number of licenses available to the organization - Live Chat: Ability to chat online in real time - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Patch Management: Install software updates and bug fixes remotely - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Templates: Pre-designed project plans that can be customized - Project Time Tracking: Measure time to completion or hours worked for projects - Projections: Estimate or forecast of a future scenario based on the study of present trends - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Tasks: Set the frequency of a task's occurrence - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Allocation & Planning: Assign available resources (human and/or non-human) to various projects and tasks - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Revenue Recognition: An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it. - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Timesheet Management: Track the amount of time spent on a job or task - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (252) 4.1 Based on 252 reviews ## Pricing Value for money 3.7 (211) Basic Custom Quote Available It includes: - Ticketing - Project & opportunity management - Asset management (Configuration) - Finance & billing - Email connector - Workflow automation - Calendar synchronization - Mobile application Standard Custom Quote Available It includes: - ConnectWise Chat - Agreement management - Procurement & inventory - GL integration - Change approvals - User-based billing - Knowledge base - Office 365 billing, monitoring & management Premium Custom Quote Available It includes: - Marketing campaign management - Cloud database access - Sandbox - Cisco Simple IT billing, monitoring & management - Cloud infrastructure billing, monitoring & management Value for money 3.7 (211) 3.7 Based on 211 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ Malwarebytes for Business](https://www.capterra.com/p/251770/Malwarebytes-for-Business/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (238) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (238) 3.7 Based on 238 reviews ## User reviews Overall rating 4.1 Based on 281 reviews Filter by rating 5(114) 4(107) 3(39) 2(10) 1(11) Mentioned topic Sorted by most recent JL Jason L. Managing Partner Computer & Network Security ### "Great product that has fall off over the past few years. " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 September 2, 2026 Originally we were very happy with ConnectWise. But over the years, they have not kept up with the competition. Pros We have used ConnectWise PSA for over 10 years. we like the dependability. Connectwise is also very widely used and has plugins for most our tools. Cons We are disappointed in the customer portal with Connectwise PSA. We also do not like the the user interface. Switched from [Request Tracker](https://www.capterra.com/p/210595/Request-Tracker/) Wanted a better supported product. this was over 10 years ago. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PC Philippe C. Technical Director Information Technology and Services ### "An ageing interface built but a rock solid foundation" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 August 7, 2026 Pros Connectwise preety much wrote the book on PSA. The have a very robust fondation and the ticketing system and management is very mature. Cons The interface needs a rework, the GUI is aging and iT,s starting to show compared to newer PSAs like NinjaRMM Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Daniel S. Security Engineer Information Technology and Services ### "A comprehensive system that requires a major upfront time investment" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 July 28, 2026 I have learned a lot of what this system can do over the years, I know that there is a lot more that it promises that I haven't been granted access to because the owner can't figure out how to grant those permissions. Utilize the support staff early and often in your onboarding to make sure you get plain words to describe how to do what you want. Pros The ability to create templates and flows are very helpful for repeated tasks. There are more features than you can be reasonably expected to maintain awareness of. The Ticket management features let you find ticket history grouped by company, customer, and even endpoint. If you have a large team, you can delegate different permissions to them Cons There are more features than you can be reasonably expected to maintain awareness of. If you have a small team and you are the sole administrator, be prepared to do a lot of work, as there are permissions that must be granted granularly that aren't the easiest to understand. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JD Josh D. IT Support Engineer Information Technology and Services ### "Feature-Rich PSA Platform with Excellent Ticketing and Integrations" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 20, 2026 ConnectWise PSA has been a key platform for our MSP, providing powerful ticketing and service management capabilities. The ticketing and ticket management features are particularly strong, allowing us to efficiently manage workloads, track customer issues, and maintain visibility across the service desk. Features such as child tickets, workflow automation, and reporting provide excellent flexibility for managing support operations. Pros ConnectWise PSA is an excellent platform for managing tickets and service delivery within an MSP environment. The ticketing and ticket management capabilities are among its strongest features, providing good visibility of workloads, customer issues, and service performance. Features such as child tickets, workflows, automation, and reporting help streamline day-to-day operations and improve efficiency. One of the biggest benefits is the extensive integration ecosystem. We integrate ConnectWise PSA with NinjaOne RMM, Sophos, UniFi networking solutions, and backup platforms, allowing information to be centralised and reducing the need to switch between multiple systems. This helps our engineers work more efficiently and maintain better visibility across client environments. The automation and workflow capabilities can save significant time once configured properly, and the platform offers a comprehensive feature set that can scale with business growth. Overall, it's a powerful and reliable PSA solution that has become a critical part of our service delivery process. Cons The platform has a steep learning curve and can feel overwhelming at times due to the amount of information displayed on screen. New users may find navigation confusing until they become familiar with the interface. There are also some minor quirks that can be frustrating, such as a ticket being updated by another engineer while you're writing a note, which can result in your text being lost unless you've copied it elsewhere first. While highly capable, some areas could be more intuitive and streamlined. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DL David L. MSP Architect Information Technology and Services ### "Great PSA system is you take the time to set it up according to your needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2026 It is a very customizable system, which is probably its biggest strength and why new people also get scared away. Anything you want to do as a mature company is present in the system, but all options can be scary at first. But in more than quadrupling the size of the company, it has always kept up with our needs and different ways of doing billing, invoicing and integrating vendors. Pros Very complete ticketing system with integrations to all the major vendors in the space. Lots of customization and automation options. You can set boards, tickets and projects up exactly as needed. Cons The layout is stuck in the 90's. It is being revamped in the Connectwise ASIO Platform, but that layout, while more modern, seems to be more suited for mobile devices and tablets. Way too much whitespace all over and information density is not there on the new version like the old one.. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Jim H. Senior Engineer Information Technology and Services ### "Connect Wise: Proceed at your own risk!" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 28, 2026 I am not a big fan of the platform overall. I have used it in multiple companies and each organization has either gotten rid of it or is in the process of doing so. Pros It tracks things and does a decent job of ticketing an management. I feel that workflows do help quite a bit. Configurations and many other features are helpful anyone. Cons I feel like it is extremely expensive and the customer support has gone way downhill since Kaseya took the brand over. Better scammer protection from a security perspective would be a welcome addition. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) I moved jobs to this place. I had used Freshdesk in other orgs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User President Computer & Network Security ### "Complete and does its job well, but pricey and stuck back in time..." 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 May 11, 2026 Overall, it is a good experience, however the lack of innovation, and new interface it has made us look elsewhere. Pros It integrates with everything. It does the work for what it is. It has all the features we want to have, from billing, ticketing, portals, etc. Ticket management is good. Cons Over the years, the interface has stayed the same. Not happy with this fact. Also, the cost is pretty high for what it provides. We are forced to buy separate products to complete everything. If it was priced lower with all the features bundled in, like Halo PSA, we would have been very happy. It is very hard to make things work, but once they work, they are top notch. Alternatives considered [HaloPSA](https://www.capterra.com/p/20971/HaloPSA/) [MSP Manager](https://www.capterra.com/p/242257/MSP-Manager/) Reasons for choosing ConnectWise PSA I did not know better. When we jumped on CW PSA, it was the only game in town. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KV Kyle V. Senior Support Specialist Information Technology and Services ### "ConnectWise PSA Product Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 2, 2026 So far it has been great and will recommend it to anyone. I give it a 10 out of 10 after years of using it. Pros Been using it for 8 years now, really great for ticket management, automation, customer support is quick too Cons I haven’t found much as of yet. It may be slow at times but doesn’t affect the workflow that much. Although, some features are hard to find at times. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EW Eileen W. Senior Business Analyst Professional Training & Coaching ### "If Setup Right, It's a Powerful Tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 March 26, 2026 Pros If setup correctly it's a powerful tool! It has many integrations across many softwares and highly customizable. Cons Steep learning curve for sure, it's best to consult someone for proper setup. You do need to be careful of notification/email fatigue but again, if setup right it's a great tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Julee C. VP Client Services Computer Software ### "Still Happy to use PSA" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 23, 2026 It is currently still our choice for the product that holds our data together and allows us to provide adequate and timely support to our clients. Pros We are able to contain all of our information in a single location and able to access easily. The additional integrations continue to be a huge benefit for our company. Cons While it is easy to reach out/create a support ticket, it often takes longer to find a resolution and at times understanding is a challenge. Switched from [Notepad++](https://www.capterra.com/p/185965/Notepad/) We made the switched from 3 products to 1, not the product listed above. The products we used are not included in the list but you cannot leave it blank and 'not listed' is not an option. We made this change to simplify our support and enable our technicians to provide excellent support to our clients. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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