# ConnectWise PSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ConnectWise PSA the right Managed Service Providers (MSP) solution for you? Explore 277 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/107931/ConnectWise-Manage/reviews --- ConnectWise PSA 4.1 (277) [View alternatives](https://www.capterra.com/p/107931/ConnectWise-Manage/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of ConnectWise PSA Ease of use 3.7 Customer Service 3.7 ## Pros and Cons in Reviews Extensive integration ecosystem 82% positive reviews out of 51 Most reviewers find integrations enable seamless connections with third-party tools, centralizing operations and enhancing productivity. Christopher H Systems Engineer, 51 - 200 employees. "I like how ConnectWise integrates other systems and applications to help keep lots of things in less windows." Frequent performance slowdowns 79% negative reviews out of 34 Most users report performance and speed issues, including sluggish response times, lag, and occasional system instability. Fran B Business Development , 51 - 200 employees. "There are some issues with latency and ability to use product services when updates have been released." Comprehensive project and ticket system 96% positive reviews out of 25 Most reviewers describe project and ticket management as centralizing tasks, streamlining workflows, and supporting efficient collaboration. Jake F Second Line Sysadmin, 501 - 1,000 employees. "The level of customization allows tickets to be managed efficiently, making categorization, prioritization, and assignment straightforward." Flexible workflow automation tools 83% positive reviews out of 24 Most reviewers indicate workflow automation reduces manual errors, saves time, and adapts to diverse business processes. Joshua J Director, 201 - 500 employees. "Workflows can do a lot, aligns to ITIL, can be built in a flexible way to support the needs of the business." ## Showing most helpful reviews Showing 1-25 of 277 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Walt K. Account Manager Information Technology and Services Used the software for: Less than 6 months ### "ConnectWise PSA "Quite the Tool"" August 5, 2025 4.0 Relatively easy to navigate and submit information. Some questions were not self explanatory and the content requested was not always intuitive. Pros Range of Coverage. It supports the ability to manage a number of categories to create a thorough baseline as a CRM tool. Cons Redundant submission of same data. It seemed as though it was necessary to submit the same inforamtion a number of times. Review Source JJ Joshua J. Director Computer & Network Security Used the software for: 2+ years ### "CW PSA is the gold standard" June 11, 2025 5.0 Overall I have a positive experience with the tool. It's been the standard for MSPs for years and there's a reason for that. Pros It's a great tool for any Technology Services organization. Workflows can do a lot, aligns to ITIL, can be built in a flexible way to support the needs of the business. Cons Workflows do have their own limitations and it requires some foundational knowledge of the system before setup. SLA's only being tied to agreements instead of boards can be a constraint Alternatives considered [HaloPSA](https://www.capterra.com/p/20971/HaloPSA/)[SuperOps](https://www.capterra.com/p/235300/SuperOpsai/) Reason for choosing ConnectWise PSA For the size of businesses that I work in it was a better solution. Review Source AJ Andrew J. NOC Lead Information Technology and Services Used the software for: 2+ years ### "Outdated and complicated configuration but reliable " May 7, 2025 3.0 overall it just works and has what we need. we can rely on it to function day in and day out. It may be a bit complicated and clunky to configure but reliability of it functioning is there. Pros It is extremely powerful and can do just about anything you need out of a PSA. It does just work once it is setup and everything integrates with it. Cons complicated and outdated. It does not feel like a modern platform. there are aspects like pods that you can't control granularly on tickets. Review Source EW Eileen W. Senior Business Analyst Professional Training & Coaching Used the software for: 2+ years ### "If Setup Right, It's a Powerful Tool!" March 26, 2026 5.0 Pros If setup correctly it's a powerful tool! It has many integrations across many softwares and highly customizable. Cons Steep learning curve for sure, it's best to consult someone for proper setup. You do need to be careful of notification/email fatigue but again, if setup right it's a great tool. Review Source Yeprem A. Systems Administrator Information Technology and Services Used the software for: 1-2 years ### "Complete solution but slow as molasses" February 12, 2020 4.0 Pros Almost every base is covered in the desktop version of Connectwise Manage. The web version is quite complete as well. The mobile app is horrendous. Cons Slooooooowwwww. I can't stress enough how slow it is. Every user at our company complains about how much it lags. It doesn't matter where we are or which computer we are using. It is slow. Gigabit internet connection at home and at the office, slow. Brand new 8th gen CPU desktop with SSD. Slow. Laptop. Slow. It is painful. Loggin tickets just gets us the same replies. Try clearing the cache. Try restarting. Report slowness next time it happens so we can check. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) I switched because I thought it would help streamline our support. I thought wrong. Review Source JF Jake F. Second Line Sysadmin Telecommunications Used the software for: 2+ years ### "A Feature-Rich Platform Backed by Outstanding Support" December 12, 2025 5.0 Overall, the experience has been very positive, and I cannot recommend the tool enough. It offers excellent value for money given the power of the platform, and the customer support is outstanding. Support responses are quick, even for the most trivial issues, and if an immediate answer isn’t available, regular updates are provided until the issue is resolved. Pros It is a great ticketing tool with a wide range of features that provide detailed analysis of tickets and team productivity. The level of customization allows tickets to be managed efficiently, making categorization, prioritization, and assignment straightforward. Cons Configuration can be somewhat confusing, particularly when trying to locate the correct areas to configure specific settings. Additionally, many ticket options, such as ticket types and classifications, must be created manually, which can be time-consuming. Due to the way tickets are received, formatting within tables can be lost, which can be frustrating. Review Source TW Tina W. Technician Public Safety Used the software for: 1-2 years ### "Excellent cloud ticketing system" December 13, 2025 5.0 I love working with, and absolutely recommend ConnectWise. It has been one of the easiest in-office norms to acclimate to. The interface of ConnectWise is easy to figure out! Pros ConnectWise is robust -- there are tons of features and options that provide an elaborate ticketing system, including all of the multimedia uploads required of a modern business, met with time keeping tools. The ticketing system is very collaborative, and supportive of remote workers. Overall awesome for a collaborative ticketing system for the mainstream end user, and beyond. Cons Not anything specific. It works flawlessly. There are so many customizable options. YA DIBYA, awwww yosssssss. :3 Review Source MC Mitch C. Escalation Tech lead Information Technology and Services Used the software for: 2+ years ### "Great Ticket Management" September 22, 2025 4.0 Overall its been great, We are able to manage our tickets and manage our clients and their needs. It is also secure. Pros It is Very Secure and has good Customer support when we need help with managing our tickets. We are able to make boards and have workflow rules to help take care of clients. Cons Sometimes its slow and it requires a lot of training to get good at working the workflows and setting them up. Review Source LK Lorenzo K. Security Project Engineer Information Technology and Services Used the software for: 2+ years ### "Pleased Overall" March 24, 2025 4.0 Overall, I have been fine with it from a user POV. It does what we need it to, has deep customization, and supports integration with all tools we use. I am not sure if another product would better serve our team, but i am happy with where we're at. Pros Well built application with deep customization and strong reputation in the MSP space. We have been using this for a long time and it has served us well from an on-prem and remote worker POV. Cons Support has been lackluster over the years, feature updates take a long time to be reviewed and accepted, it seems like this product is easy to misconfigure and then get stuck with how things were built prior to your involvement. Review Source AB Alex B. IT RMM Technician Information Technology and Services Used the software for: 2+ years ### "Integrations, Tie-ins, and Control" May 20, 2025 5.0 ConnectWise is my guidance during my day. Issues from our device management system create tickets that are added to my Outlook calendar for action. Everybody I may have to reach out to for a ticket is normally already in the system so a couple of clicks get me their info and sends off the notifications I need. The service agreement details are also available so I know what metrics I need to operate under. Peripheral things I used to need to look up in different systems are all now available in one place allowing me to focus on the technical task at hand. Pros The integration of services is great. This software ties into our device management solution and allows for automatic ticket creation that then flows into our service path. From issue detection to tech action to client notification to resolution, ConnectWise handled all the tracking making sure our service agreement metrics were met. Cons Since the integrations are extensive, the configuration can be as well. Unsurprisingly, if you tie in everything that you can, the setup and maintenance grows. Review Source DD Derek D. vCIO Information Technology and Services Used the software for: 2+ years ### "A Powerful Tool with Room to Improve" May 12, 2025 5.0 Overall, ConnectWise PSA has been a solid tool for managing our IT services. It helped us stay organized and improved our workflows, but there’s definitely room for improvement in areas like projects and reporting. Pros I like that ConnectWise PSA brings everything into one place, tickets, time tracking, projects, and billing. It helped us stay organized and save time with its automation features. Cons The project management tools felt a bit clunky and not as user-friendly as the rest of the system. Reporting could also be hard to customize and wasn’t always easy to get the info we needed quickly. Review Source KP Kayli P. Office Manager Security and Investigations Used the software for: 6-12 months ### "Not convenient for simple tasks" April 28, 2025 1.0 I find that ConnectWise PSA makes more problems than helps with the companies finances. We end up having to spend more time on fixing errors. Pros There is a large number of things you can do in and use for in PSA. Cons Sync issues, the extended process for something simple, the smallest error turns into a huge throughout other parts of the finance world, support has a language barrier and its hard to communicate quickly. Review Source JP Jason P. Consultant Information Technology and Services Used the software for: 2+ years ### "Reliable, easy to configure PSA system" November 26, 2024 4.0 Have used ConnectWise for over 10 years and am very happy with the product. Allows us to simply manage our tickets, service boards and teams to ensure we are deliving support to our clients. Pros Easy to use, simple learning curve in terms of configuration/implementation, godd support, great knowledgebase (ConnectWise University) Cons Outdated UI, pricing at the higher end of the market, product innovation can be slow Review Source AZ Ana Z. It Administrative Consumer Electronics Used the software for: 2+ years ### "ConnectWise PSA is a game changer for managing my projects and clients." August 16, 2024 3.0 Pros The intuitive interface and robust features make managing projects and clients a breeze. Cons However, the initial learning curve can be a bit steep for new users. Some features could be more user-friendly. Review Source BH Brian H. Escalation Engineer Information Technology and Services Used the software for: 2+ years ### "CW Manage is our Mission Critical Ticketing Solution" July 7, 2022 4.0 Overall, the product works as we need it to work. When there is a problem, it is normally handled well with some exceptions. The overall customer service experience could be better. Have also read some nightmare stories about the process of leaving / migrating away from CW Manage. Hopefully we don't need to go that route in the future, as most of our processes depend on CW Manage working as expected. Pros There is a learning curve, mainly due to how much the software can do. That does mean it can be a little complex at times, but at the same time makes it extremely powerful and flexible to fit our needs. We are able to manage tickets across our client base, including project tickets. We can create and edit configurations and attach them to the tickets (example: a server or printer), and then go back and track down ongoing/consistent issues with specific pieces of hardware or software easily. Outlook calendar integration is nice (when it works as expected). We can send out mass email communications to our client base on demand. We utilize this software in so many ways, it can be daunting to a newcomer. Cons There is a more recent track record of updates breaking crucial things, such as Outlook calendar integration. Our on-prem instance (not cloud) of CW Manage ceased to function some months ago due to an Amazon Web Services outage, which should not have been an issue with an on-prem server instance. Level 1 support can be laughably bad at times. The company seems to be making a serious effort to improve on these things, but they still appear to have a ways to go until they are at that point of having a consistent and stable product (especially when updates are involved). Review Source SG Shaun G. Manager, Managed IT Information Technology and Services Used the software for: 2+ years ### "Solid suite for smaller MSP's" May 25, 2023 4.0 Pros CWM meets our needs in so many ways. It's designed to be used by businesses like ours and meets nearly all our requirements without needing to be heavy upfront development to become functional. Cons There are limitations and customizations you'll wish for that it just cannot accommodate. There is a "right" way to use it that most companies will not likely align with 100%. Review Source Angela H. Office/Purchasing Manager Information Technology and Services Used the software for: 2+ years ### "Robust software" May 24, 2021 5.0 The support is really good, which is important as sometimes the settings are hard to get right. I wish they had had better advice on the setup between Connectwise and Quickbooks as it took a while to get things flowing correctly. Pros There are a lot of built-in features. It is good for being able to share information between departments. However, there are so many different features, it can be overwhelming for new employees when they first start. It seems to take people a while to really get the hang of it. It is nice having sales being able to see the same invoices as accounting, which saves time of having to send them to them when they have questions. Cons The reporting features. While they have a report writer, it is quite difficult to use. It is also chronically slow to load. The second thing is it also seems like in the last year I've had more of my tabs lock up in all areas. Review Source AS Alan S. Owner Used the software for: ### "ConnectWise PSA" March 18, 2011 4.0 I would highly recommend IT firms looking to improve their internal efficiency and client support look at CW for a PSA tool. The software is stable, support is great, and updates arrive quickly. Access to your data can be gained through any web browser, iphone / droid apps, or through the native .net application. Many vendors are writing to the CW API allowing for real-time data integration from products such as backup solutions, spam and virus filtering, firewall statistics and even sales opportunities. CW integrates with MANY RMM solutions providing even greater management capabilities. The biggest benefit is by far the great and active ConnectWise community. We are very involved with the ConnectWise users group on a quarterly basis and we attend the partner summit (ITNation) annually. If you are only looking for PSA software, ConnectWise can fulfill that need. If you're looking for a great community of business peers, ConnectWise will bring an even greater ROI. Pros We've used ConnectWise since 2007, and over the years, the product has seen a multitude of feature improvements and enhancements. For an IT consulting firm looking to track client agreement invoicing, service level agreements, employee productivity, sales opportunities, marketing campaignment management, or inventory and purchasing, ConnectWise can do it with flying colors. From a client perspective, ConnectWise makes it easy for end users to submit service requests as well as get the status of said requests. An integrated web portal for clients allows the review of hardware and software assets, service request approvals, and invoice reviews. Additionally, for our larger clients, we've been able to extend service capabilities to in-house IT providers while hosting them through our installation. Due to the great support, active community, and rapid development, I can't imagine running my business without ConnectWise. While the software is great, the community is even better. Cons I ranked Ease of Implementation as 3 stars. Keep in mind that we implemented CW in 2007, so much of the onboarding may be different today. Given the capabilities of the software, some pain should be anticipated and expected as you learn how to utilize the software. Additionally, setting up the integration between ConnectWise and other 3rd party apps can take some time. With most applications, you setup 1 or 2 API accounts, grant access, and test the integration. Some integration takes more time. One example is the integration for QuickBooks. To really get the accounting side setup, expect to spend some time and money working with a qualified accountant (if you don't have one on staff) to ensure all data is passing through and classified correctly. Even with the cons of setup, the ConnectWise University is very well done. Video tutorials are available on almost any aspect of management, and step-by-step checklists are available for just about any multi-step process. Review Source MH Michael H. President Information Technology and Services Used the software for: 2+ years ### "ConnectWise is a horrible company and has mediocre products" May 15, 2020 2.0 Regretable. I regret spending $1600/mo for 3 years on a product that was NOT worth it. I went from spending $300/mo to $1600/mo for a lesser product. Locked into an inferior product by a deceitful sales team. Pros ConnectWise Manage has a wide birth of functionality. It has 80% of what an MSP needs to manage its service offering. We used the product for 3 years. We used it for ticketing, project management, product inventory, lead tracking, marketing, and client communications. The product's maturity lead us to use many integrations with other services and products. Cons It's so hard to pick just one thing that I liked least. The company itself was my biggest issue. The sales team had no sense of ethics and resorted to lying in order to make a sale. If ignoring the deplorable ethics of the company, the product itself has innumerable flaws. The one thing we could not get past was our struggle to regain the efficiency we had prior to using ConnectWise Manage. We took an 30% efficiency hit using ConnectWise Manage. Previously we used MaxFocus Service Desk, and since moving away from ConnectWise we use SolarWinds MSP Manager. We immediately regained our lost efficiency and have maintained it for the past 6 months. ConnectWise Manage had great automation, but the number of clicks and manual steps required to take advantage of it were not worth it. Alternatives considered [Naverisk](https://www.capterra.com/p/171182/Naverisk-RMM-PSA/)[Accelo](https://www.capterra.com/p/225762/Accelo/)[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Reason for choosing ConnectWise PSA Believing the lies of the sales team. Review Source Girish P. Key Account Manager Financial Services Used the software for: 2+ years ### "ConnectWise Manage is a Wise Choice " August 1, 2022 4.0 Pros Great to use, configure, maintain and followup on the task at hand Cons Little expensive and crash a few time. Not sure if its the hardware compatibilty issues. Review Source CW Christopher W. IT manager Farming Used the software for: 1-2 years ### "Okay for the price" June 29, 2022 3.0 We are using ConnectWise Manage to manage out Help Desk (Support), Maintenance, and Project tickets within our organization of abour 200 end-users. I was not part of the selection & vetting process, so I cannot speak to that. In day-to-day usage, the interface is okay once you learn it, but it takes some effort to teach new users how to use the software. The administrative & management of the software is broken up in a way that can be confusing as well. They have extensive training videos, but I would rather have something I can figure out without having to watch hours of videos to learn the software. Pros It is scalable in a technical sense since it is cloud based, and it is affordable compared to other solutions. Cons The UI in my opinion needs to be overhauled and could be much better and more user friendly. Review Source AS Alastair S. Customer Service Specialist Information Technology and Services Used the software for: 1-2 years ### "Plenty of functionality but is there too much?" December 8, 2022 4.0 Connectwise PSA does the job well enough, but we often find ourselves eyeing up competitors. That said, we never make the jump because the grass isn't usually any greener and Connectwise PSA does offer so much integration that is nearly impossible to beat! Pros Connectwise PSA integrates with so many platforms that this is really its key strength. Cons The software is often slow and suffers from being too bloated. There are so many configurable options and different modules that it is frankly overwhelming. The sheer vastness of the modules, areas, menus, configurations etc usually leads to frustration because you feel you aren't getting value for money - simply because you can't know it all. Review Source CB Chris B. Director of Technology Information Technology and Services Used the software for: 2+ years ### "Great PSA product" December 6, 2022 5.0 Very good Pros Does everything our practice needs from sales to invoicing to run the business Cons Issue management requires a lot of customization, could be made easier to automate Alternatives considered [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Reason for choosing ConnectWise PSA We liked Connectwise PSA better. Review Source MT Micheal T. Marketing Director Hospital & Health Care Used the software for: 1-2 years ### "ConnectWise PSA Has Effective Features" May 1, 2024 5.0 Pros I like the efficiency of ConnectWise PSA. ConnectWise PSA makes work easier for us. Cons No dislikes about ConnectWise PSA. ConnectWise PSA is amazing. Review Source Response from ConnectWise May 2, 2024 Thank you for your feedback! LS Lawrence S. R&D Manager Computer & Network Security Used the software for: 2+ years ### "A great PSA for any MSP!" June 8, 2023 4.0 The solution overall is great, nothing is perfect and it can most certainly improve on it's quirks. I would say the the overall customer service/account management from Connectwise is lacking and could massively improve Pros The ability to manage our sales, billing, service desk and project work from one solution. Cons As much as there is plenty of customisation options, sometimes the most basic automation tasks either have to be set up in an unnecessarily complex way or it's not possible at all. 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