# ConnectWise PSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ConnectWise PSA the right Managed Service Providers (MSP) solution for you? Explore 274 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/107931/ConnectWise-Manage/reviews --- ConnectWise PSA 4.1 (274) [View alternatives](https://www.capterra.com/p/107931/ConnectWise-Manage/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of ConnectWise PSA Ease of use 3.7 Customer Service 3.7 ## Pros and Cons in Reviews JF Jake F Second Line SysadminTelecommunications, 501 - 1,000 employeesUsed the software for: More than 2 years. “The level of customization allows tickets to be managed efficiently, making categorization, prioritization, and assignment straightforward.“ December 12, 2025 JF Jake F Second Line SysadminTelecommunications, 501 - 1,000 employeesUsed the software for: More than 2 years. “Additionally, many ticket options, such as ticket types and classifications, must be created manually, which can be time-consuming.“ December 12, 2025 JC Julee C VP Client ServicesComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “It enables us to efficiently manage client requests, deliver timely support, and create documentation that not only benefits clients now but also serves as a useful reference for their future needs—and for our internal teams when assisting other clients.“ March 23, 2026 DT Danny T VP of OperationsComputer & Network Security, 11 - 50 employeesUsed the software for: More than 2 years. “Too many lurched products that were bolted on and not natively integrated.“ December 14, 2025 DD Derek D vCIOInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “I like that ConnectWise PSA brings everything into one place, tickets, time tracking, projects, and billing.“ May 12, 2025 DT Danny T VP of OperationsComputer & Network Security, 11 - 50 employeesUsed the software for: More than 2 years. “SOC team doesn’t use the PSA ticketing system at all.“ December 14, 2025 JC Julee C VP Client ServicesComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “By moving to CW PSA, we were able to simplify our support department needs and ensure that we can consistently provide excellent support to our clients.“ March 23, 2026 TB Thomas B Risk and Compliance ConsultantInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “Also, if you are not hosting the instance yourself, getting backups is a real challenge.“ May 28, 2025 ## Showing most helpful reviews Showing 1-25 of 274 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daren A. President Information Technology and Services Used the software for: 1-2 years ### "Connectwise Manage" December 11, 2019 4.0 We are using this product to keep track of all our customers, their systems, software and the tickets assigned to those systems Pros We like Connectwise Manage because it is very detailed and allows us to keep notes on all of our customers - what we have done for them in the past and service tickets for everyone. Cons The Connectwise platform is very detailed so the learning curve can be very high when you are first starting out. Instead of importing our information, we just input everything. Switched from [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) The Solarwinds product kept going thru changes, some good, some not so good and since we were already using Connectwise Connect, we decided to make the move to Connectwise Manage Review Source Yeprem A. Systems Administrator Information Technology and Services Used the software for: 1-2 years ### "Complete solution but slow as molasses" February 12, 2020 4.0 Pros Almost every base is covered in the desktop version of Connectwise Manage. The web version is quite complete as well. The mobile app is horrendous. Cons Slooooooowwwww. I can't stress enough how slow it is. Every user at our company complains about how much it lags. It doesn't matter where we are or which computer we are using. It is slow. Gigabit internet connection at home and at the office, slow. Brand new 8th gen CPU desktop with SSD. Slow. Laptop. Slow. It is painful. Loggin tickets just gets us the same replies. Try clearing the cache. Try restarting. Report slowness next time it happens so we can check. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) I switched because I thought it would help streamline our support. I thought wrong. Review Source KP Kayli P. Office Manager Security and Investigations Used the software for: 6-12 months ### "Not convenient for simple tasks" April 28, 2025 1.0 I find that ConnectWise PSA makes more problems than helps with the companies finances. We end up having to spend more time on fixing errors. Pros There is a large number of things you can do in and use for in PSA. Cons Sync issues, the extended process for something simple, the smallest error turns into a huge throughout other parts of the finance world, support has a language barrier and its hard to communicate quickly. Review Source JF Jake F. Second Line Sysadmin Telecommunications Used the software for: 2+ years ### "A Feature-Rich Platform Backed by Outstanding Support" December 12, 2025 5.0 Overall, the experience has been very positive, and I cannot recommend the tool enough. It offers excellent value for money given the power of the platform, and the customer support is outstanding. Support responses are quick, even for the most trivial issues, and if an immediate answer isn’t available, regular updates are provided until the issue is resolved. Pros It is a great ticketing tool with a wide range of features that provide detailed analysis of tickets and team productivity. The level of customization allows tickets to be managed efficiently, making categorization, prioritization, and assignment straightforward. Cons Configuration can be somewhat confusing, particularly when trying to locate the correct areas to configure specific settings. Additionally, many ticket options, such as ticket types and classifications, must be created manually, which can be time-consuming. Due to the way tickets are received, formatting within tables can be lost, which can be frustrating. Review Source TW Tina W. Technician Public Safety Used the software for: 1-2 years ### "Excellent cloud ticketing system" December 13, 2025 5.0 I love working with, and absolutely recommend ConnectWise. It has been one of the easiest in-office norms to acclimate to. The interface of ConnectWise is easy to figure out! Pros ConnectWise is robust -- there are tons of features and options that provide an elaborate ticketing system, including all of the multimedia uploads required of a modern business, met with time keeping tools. The ticketing system is very collaborative, and supportive of remote workers. Overall awesome for a collaborative ticketing system for the mainstream end user, and beyond. Cons Not anything specific. It works flawlessly. There are so many customizable options. YA DIBYA, awwww yosssssss. :3 Review Source LK Lorenzo K. Security Project Engineer Information Technology and Services Used the software for: 2+ years ### "Pleased Overall" March 24, 2025 4.0 Overall, I have been fine with it from a user POV. It does what we need it to, has deep customization, and supports integration with all tools we use. I am not sure if another product would better serve our team, but i am happy with where we're at. Pros Well built application with deep customization and strong reputation in the MSP space. We have been using this for a long time and it has served us well from an on-prem and remote worker POV. Cons Support has been lackluster over the years, feature updates take a long time to be reviewed and accepted, it seems like this product is easy to misconfigure and then get stuck with how things were built prior to your involvement. Review Source AB Alex B. IT RMM Technician Information Technology and Services Used the software for: 2+ years ### "Integrations, Tie-ins, and Control" May 20, 2025 5.0 ConnectWise is my guidance during my day. Issues from our device management system create tickets that are added to my Outlook calendar for action. Everybody I may have to reach out to for a ticket is normally already in the system so a couple of clicks get me their info and sends off the notifications I need. The service agreement details are also available so I know what metrics I need to operate under. Peripheral things I used to need to look up in different systems are all now available in one place allowing me to focus on the technical task at hand. Pros The integration of services is great. This software ties into our device management solution and allows for automatic ticket creation that then flows into our service path. From issue detection to tech action to client notification to resolution, ConnectWise handled all the tracking making sure our service agreement metrics were met. Cons Since the integrations are extensive, the configuration can be as well. Unsurprisingly, if you tie in everything that you can, the setup and maintenance grows. Review Source TB Thomas B. Risk and Compliance Consultant Information Technology and Services Used the software for: 2+ years ### "Connectwise PSA - It does what it says on the box and does it well." May 28, 2025 5.0 I used Manage for over five years in the MSP setting. It was my day to day work management platform and I have had very little complaints. Connectwise support has also been one of the better supports in the MSP space. Pros A straightforward PSA that actually does what it says on the box. Tickets done in a way that makes sense with time tracking that is easy to use for the whole IT staff. The project management experience is just ticket organized in a project setting, rather then a complex new problem to solve. It integrates with so many platforms. The rules for triage to QA are easy to configure. This PSA is fantastic. Cons The desktop client is slow and the web client is only OK. Also, if you are not hosting the instance yourself, getting backups is a real challenge. Review Source DD Derek D. vCIO Information Technology and Services Used the software for: 2+ years ### "A Powerful Tool with Room to Improve" May 12, 2025 5.0 Overall, ConnectWise PSA has been a solid tool for managing our IT services. It helped us stay organized and improved our workflows, but there’s definitely room for improvement in areas like projects and reporting. Pros I like that ConnectWise PSA brings everything into one place, tickets, time tracking, projects, and billing. It helped us stay organized and save time with its automation features. Cons The project management tools felt a bit clunky and not as user-friendly as the rest of the system. Reporting could also be hard to customize and wasn’t always easy to get the info we needed quickly. Review Source JD Jordan D. Special Operations Information Technology and Services Used the software for: 2+ years ### "Great Ticketing System" April 1, 2025 5.0 I have been working in Connectwise PSA since 2014 with various documentation platforms, RMMs, strategy platforms, etc It has been a great product to work in and they continue to improve the platform with every update. Pros Ease of Use Integrations Product Training Cons Startup configuration takes a good bit of time and knowledge of the system, but if setup correctly, the platform is great! Review Source TL Tim L. President Information Technology and Services Used the software for: 2+ years ### "Stay away from ConnectWise" January 17, 2025 2.0 Overal experience is not the best. Would like to have better support and a more reliable program Pros When the software works it works. That is about the best I can say about the software Cons Software support is the absolute worst. Everyone works remote, there is no supervision and they decide to get to tickets when they want to. Software is buggy and they can't figure out why integrations with the ERP software doesn't work. Review Source AF Alexia F. CMO Consumer Electronics Used the software for: 1-2 years ### "ConnectWise PSA is great for keeping track of all our projects and client communication in one place." September 20, 2024 5.0 Pros I love how easy it is to create and track tickets, and the built-in CRM is a game-changer for our team. Cons The interface can be a bit overwhelming at first, and the learning curve is steep for new users. Review Source Mitesh P. Senior Executive Business Operations Information Technology and Services Used the software for: 2+ years ### "ConnetWise - Best for Mid-Range Players" March 22, 2024 5.0 Pros Integration with different software is easy part. Creation of dashboard configuration is easy. Can create multiple workflows. Cons Biggest con is there Help Desk Support system. They does not provide support on Time. Reason for choosing ConnectWise PSA Cheaper than the products which are available in Market. Review Source MS Manon S. Associate software engineer Computer Software Used the software for: Less than 6 months ### "Comprehensive Business Automation" June 24, 2024 4.0 Pros It tracked our project progress and billing in one place, making it easy to stay on top of everything. Cons It required significant time and training to understand all its features and functionalities. Review Source CM Charlie M. President Computer Networking Used the software for: 2+ years ### "Manage hosted version is so slow it will cost you most in terms of time" December 30, 2020 3.0 Toma Bravio and Connectwise do not care about their clients AT ALL! Connectwise will teach you new levels of frustration as you try to get it to do what you want or just to operate at an acceptable speed. Before purchasing this product I really wish I had fully demo'd everything else. Try dealing with their support. Call current clients using it. Research before buying! After Toma Bravo bought this company things got really bad. They used to make regular progress to features and functionality. Since the TB buyout they just buy other companies that fix some aspect of Manage (like buying IT Boost for documentation in lieu of their "knowledge base"). Third party integrators that don't play ball with Manage's team have their products harmed. Like when Manage wanted to get users to use their payment portal, they broke the viewability all custom invoices from the ConnectBooster payment portal for several months. Shop around! Pros Manage integrates with almost everything that MSPs use. It does a good job as a centerpiece to all of the other software. It excels at letting ticket management be as detailed as you could possibly want. It has a lot of partially developed features that can still be made use of. It has a detailed report writer capable of making any report you can figure out how to make. Cons Connectwise Manage is super slow! (Can't stress this enough!) It will cost you a fortune in lost tech's time as they want to enter things end of week/day because it is so frustratingly slow. A fast click in this software is like 3-5 sec. Slow clicks will be 10-30 seconds. "Normal" clicks by the company's definition will cost between 3-8 sec before support will recognize there is an issue. Second detractor, most of the features are just introductions to the functionality designed to get you to buy another system. For example, it has a quoting engine that you can't modify the quote template at all (like to add disclaimer text or a logo or instructions or anything) because they have another costly program called Sell. Sell way over does the quoting feature (adding in so much functionality, complexity and cost that it is prohibitive to use for most shops). Knowledge base lol lol lol. Demo it first!! If you use multiple computers regularly then every time you log into a different system it kicks out your other session. The report writer takes a full minute or two to open and you will need a masters degree in that interface to make it do what you want. Regarding support, expect to be on chat for 10-60 min to get a response from a tech, depending on the issue. If your issue is related to reporting whatsoever they will refuse to assist. Then there is the high cost to it and the lockin. Once you start integrating software into it, it becomes super expensive to switch. Review Source Michael W. Used the software for: 2+ years ### "Long time ConnectWise user still loves ConnectWise" June 29, 2016 5.0 I did 3 years of research before deciding on a PSA. I had a very small company at the time (1 person, me) My colleagues thought I was crazy for buying such a robust system for being such a small company. I bought it because of the built in automation and the ability to create complex agreements. I still have it and I have seen it improve immensely over the years. It's has a .net client and a web interface. Supports widget based pods. Meaning you can add the things you want, remove the things you don't want, and customize the interface per user. QuoteWerks, ConnectWise, Kaseya, Quickbooks - and they ALL integrate. Connectwise will try to sell you, quosal, connectwise, labtech. Personally, and this is just my opinion, Labtech is too complicated. I hate the interface tech's have to use, with a passion. I did some subcontracting for a company that uses LabTech and I had a hard time trying to find the tools I'm looking for. Kasey's interface it so much more user friendly, it's web based. took me a week to become familiar with Kaseya interface, used LabTech for 3 months and was fumbling around trying to find my tools. I checked out LabTech recently, June 2016 and it still sucks. I could go on and on.. So I'll just end here. Just buy ConnectWise, you'll be glad you did. Pros Mobile iPhone app is A W E S O M E !!! Your clients can use the customer portal Constant Updates Feature request bidding system. 24 hour support online training videos Application blueprints, telling you which modules interact with other modules. Handles complicated and compounded agreements. If you can sell it, ConnectWise can do it. QuickBooks integration is seamless. if you create a product in ConnectWise it will automatically create the product in QuickBooks when it syncs. Mark invoices as paid in QuickBooks and sync to ConnectWise. They are the biggest, so they integrate with everybody. Go to a big IT conference and ask how many people use ConnectWise. The majority can't be wrong. Cons It can be overwhelming for small companies The north american cloud can be slow sometimes, they know about it, they are rewriting the program so it operates faster but it's a big project. so they release bits and pieces at a time (weekly) If it isn't in ConnectWise it didn't happen, yeah it adds a bunch of work to your day. Junk in junk out. Each user needs their own account. don't buy the on-premise edition, you won't be able to keep up with the updates. They update so frequently I have to update my QuoteWerks frequently, Review Source FP Fernando P. Administrative Computer Software Used the software for: I used a free trial ### "ConnectWise PSA is great for managing projects and tracking time." August 16, 2024 4.0 Pros Easy project management and time tracking features make it a convenient tool. Cons The interface can be a bit overwhelming and takes time to get used to. Review Source Drew H. Owner Computer & Network Security Used the software for: 2+ years ### "In a world of okay tools, Manage is the best" April 6, 2021 4.0 Pros As an integrated PSA / Billing System / Ticketing System it functions great. In comparison to the other products in it's space it's light years beyond in functionality and usage. Cons ConnectWise support and account management leaves a lot to be desired, though there recently have been noticeable improvements and if they continue on this path they'll be a world class company once again. Manage really lacks at: CRM/Sales and a few other items. Dashboards require a third party add-on. It's base functionality is decent but everything else is a pay for me option. Alternatives considered [Rev.io Billing](https://www.capterra.com/p/25471/Rev-io/) Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) 2014 Review Source Jared M. NOC Manager Information Technology and Services Used the software for: 2+ years ### "CRM for the Best in the Biz!" October 29, 2019 5.0 With ConnectWise Manage behind us, we've spent the last 6+ years blazing a trail in our local market. Taking on client for year over year growth. And not enough thanks can be given to the tools that helped us get there. With a friendly (now giant) team behind it, ConnectWise Manage integrates with, and has truly become a standard in the industry. You've been with the rest, now get with the best. Pros ConnectWise Manage has enough features to essentially run your entire business out of! When it comes to tracking issues, maintaining inventory and documented details across many partners/clients/sites - this is THEE tool. Abundant resources to learn the tool exist including certification learning courses. (You're going to want to take them). Cons Interface has been ignored for a long time - its universally uglier than ALL of its competitors. This has been massively improved over the last year and continues to get better as it is finally a focus for them after the many recent developmental hurdles they need to address from the various M&A from the last 4 years. Some more advanced features really require some 'higher' learning to understand and best implement. Thankfully they have many MANY resources for this. Alternatives considered [Rev.io Billing](https://www.capterra.com/p/25471/Rev-io/)[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Review Source PF Paul F. Director of Service Delivery Information Technology and Services Used the software for: 2+ years ### "Connectwise gets the job done but could use a facelift" March 19, 2021 4.0 Overall it is a good platform and ecosystem. They have acquired many other platforms and services over the years. Being a market leader would just like to see more out of CW. Pros At the end of the day CW manage does what we need it to do. It's strong suits are ticketing, configuration tracking, and large of integrations. CW is one of the largest PSAs out there in the MSP world and they are stil here for a reason. Tight integration with their RMM automate is a big plus as well. Cons To me being a long time user I woudl like to see greater progress with updates and improving the user interface. CW from 10 years ago doesn't look much different than CW of today. While features trump usability at some point it starts to weigh you down. Especially when comparing to other platforms that seem to be up to speed with the modern age. Alternatives considered [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Review Source VR Verified Reviewer Business Development Representative Information Technology and Services Used the software for: 6-12 months ### "RMM tool for me and my team" April 5, 2024 5.0 Pros I really like the real time monitoring and remote management. You can concurrently gather performance data. In addition, you can connect to multiple workstations. Cons I have no negative feedback yet during the 9months that I have been using the software Review Source VR Verified Reviewer Directeur Information Technology and Services Used the software for: 2+ years ### "Full of features " May 2, 2023 5.0 Work ok for all our need but sometime it feel too heavy, you need to learn to work with it since its not the most intuitive solution on the market Pros CW is really feature richMaybe sometime too much Cons ExpressiveHard to used for quote and proposition follow Review Source DL Darrin L. Client Engagement Manager Information Technology and Services Used the software for: 2+ years ### "Has been a solid product from many years" March 30, 2021 4.0 Organization and follow up via the closed loop methodology really allowed us to move our service delivery forward and service our clients more efficiently. Pros It changed my business. Thanks to the organization the software provided, I was able to build the business to the point at which we sold 5 years ago and I'm now working at another small business which is building up its Managed Services practice. Cons The lack of feature enhancements the last few years is noted. Since the sale of CW to Toma Bravo I don't believe the software has been moving forward by any other means other than acquisition in a meaningful way. Review Source MT Micheal T. Marketing Director Hospital & Health Care Used the software for: 1-2 years ### "ConnectWise PSA Has Effective Features" May 1, 2024 5.0 Pros I like the efficiency of ConnectWise PSA. ConnectWise PSA makes work easier for us. Cons No dislikes about ConnectWise PSA. ConnectWise PSA is amazing. Review Source Response from ConnectWise May 2, 2024 Thank you for your feedback! LS Lawrence S. R&D Manager Computer & Network Security Used the software for: 2+ years ### "A great PSA for any MSP!" June 8, 2023 4.0 The solution overall is great, nothing is perfect and it can most certainly improve on it's quirks. I would say the the overall customer service/account management from Connectwise is lacking and could massively improve Pros The ability to manage our sales, billing, service desk and project work from one solution. Cons As much as there is plenty of customisation options, sometimes the most basic automation tasks either have to be set up in an unnecessarily complex way or it's not possible at all. Review Source Similar Products Featured ## Related categories [IT Management](https://www.capterra.com/it-management-software/)[ITSM](https://www.capterra.com/itsm-software/)[Managed Service Providers (MSP)](https://www.capterra.com/msp-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.