--- title: "ConnectWise PSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ConnectWise PSA the right Managed Service Providers (MSP) solution for you? Explore 279 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/" page_type: "reviews" language: "en" --- ConnectWise PSA 4.1 (279) [View alternatives](https://www.capterra.com/p/107931/ConnectWise-Manage/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of ConnectWise PSA Ease of use 3.7 Customer Service 3.7 ## Pros and Cons in Reviews JD Josh D IT Support EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “The ticketing and ticket management features are particularly strong, allowing us to efficiently manage workloads, track customer issues, and maintain visibility across the service desk.“ July 20, 2026 JF Jake F Second Line SysadminTelecommunications, 501 - 1,000 employeesUsed the software for: More than 2 years. “Additionally, many ticket options, such as ticket types and classifications, must be created manually, which can be time-consuming.“ December 12, 2025 JD Josh D IT Support EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Features such as child tickets, workflows, automation, and reporting help streamline day-to-day operations and improve efficiency.“ July 20, 2026 JD Josh D IT Support EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “New users may find navigation confusing until they become familiar with the interface.“ July 20, 2026 JC Julee C VP Client ServicesComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “It enables us to efficiently manage client requests, deliver timely support, and create documentation that not only benefits clients now but also serves as a useful reference for their future needs—and for our internal teams when assisting other clients.“ March 23, 2026 DT Danny T VP of OperationsComputer & Network Security, 11 - 50 employeesUsed the software for: More than 2 years. “Too many lurched products that were bolted on and not natively integrated.“ December 14, 2025 JF Jake F Second Line SysadminTelecommunications, 501 - 1,000 employeesUsed the software for: More than 2 years. “The level of customization allows tickets to be managed efficiently, making categorization, prioritization, and assignment straightforward.“ December 12, 2025 DL David L MSP ArchitectInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “The layout is stuck in the 90's.“ May 29, 2026 ## Showing most helpful reviews Showing 1-25 of 279 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Walt K. Account Manager Information Technology and Services Used the software for: Less than 6 months ### "ConnectWise PSA "Quite the Tool"" August 5, 2025 4.0 Relatively easy to navigate and submit information. Some questions were not self explanatory and the content requested was not always intuitive. Pros Range of Coverage. It supports the ability to manage a number of categories to create a thorough baseline as a CRM tool. Cons Redundant submission of same data. It seemed as though it was necessary to submit the same inforamtion a number of times. Review Source Yeprem A. Systems Administrator Information Technology and Services Used the software for: 1-2 years ### "Complete solution but slow as molasses" February 12, 2020 4.0 Pros Almost every base is covered in the desktop version of Connectwise Manage. The web version is quite complete as well. The mobile app is horrendous. Cons Slooooooowwwww. I can't stress enough how slow it is. Every user at our company complains about how much it lags. It doesn't matter where we are or which computer we are using. It is slow. Gigabit internet connection at home and at the office, slow. Brand new 8th gen CPU desktop with SSD. Slow. Laptop. Slow. It is painful. Loggin tickets just gets us the same replies. Try clearing the cache. Try restarting. Report slowness next time it happens so we can check. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) I switched because I thought it would help streamline our support. I thought wrong. Review Source AJ Andrew J. NOC Lead Information Technology and Services Used the software for: 2+ years ### "Outdated and complicated configuration but reliable " May 7, 2025 3.0 overall it just works and has what we need. we can rely on it to function day in and day out. It may be a bit complicated and clunky to configure but reliability of it functioning is there. Pros It is extremely powerful and can do just about anything you need out of a PSA. It does just work once it is setup and everything integrates with it. Cons complicated and outdated. It does not feel like a modern platform. there are aspects like pods that you can't control granularly on tickets. Review Source DL David L. MSP Architect Information Technology and Services Used the software for: 2+ years ### "Great PSA system is you take the time to set it up according to your needs" May 29, 2026 5.0 It is a very customizable system, which is probably its biggest strength and why new people also get scared away. Anything you want to do as a mature company is present in the system, but all options can be scary at first. But in more than quadrupling the size of the company, it has always kept up with our needs and different ways of doing billing, invoicing and integrating vendors. Pros Very complete ticketing system with integrations to all the major vendors in the space. Lots of customization and automation options. You can set boards, tickets and projects up exactly as needed. Cons The layout is stuck in the 90's. It is being revamped in the Connectwise ASIO Platform, but that layout, while more modern, seems to be more suited for mobile devices and tablets. Way too much whitespace all over and information density is not there on the new version like the old one.. Review Source JF Jake F. Second Line Sysadmin Telecommunications Used the software for: 2+ years ### "A Feature-Rich Platform Backed by Outstanding Support" December 12, 2025 5.0 Overall, the experience has been very positive, and I cannot recommend the tool enough. It offers excellent value for money given the power of the platform, and the customer support is outstanding. Support responses are quick, even for the most trivial issues, and if an immediate answer isn’t available, regular updates are provided until the issue is resolved. Pros It is a great ticketing tool with a wide range of features that provide detailed analysis of tickets and team productivity. The level of customization allows tickets to be managed efficiently, making categorization, prioritization, and assignment straightforward. Cons Configuration can be somewhat confusing, particularly when trying to locate the correct areas to configure specific settings. Additionally, many ticket options, such as ticket types and classifications, must be created manually, which can be time-consuming. Due to the way tickets are received, formatting within tables can be lost, which can be frustrating. Review Source KV Kyle V. Senior Support Specialist Information Technology and Services Used the software for: 2+ years ### "ConnectWise PSA Product Review" May 2, 2026 5.0 So far it has been great and will recommend it to anyone. I give it a 10 out of 10 after years of using it. Pros Been using it for 8 years now, really great for ticket management, automation, customer support is quick too Cons I haven’t found much as of yet. It may be slow at times but doesn’t affect the workflow that much. Although, some features are hard to find at times. Review Source TW Tina W. Technician Public Safety Used the software for: 1-2 years ### "Excellent cloud ticketing system" December 13, 2025 5.0 I love working with, and absolutely recommend ConnectWise. It has been one of the easiest in-office norms to acclimate to. The interface of ConnectWise is easy to figure out! Pros ConnectWise is robust -- there are tons of features and options that provide an elaborate ticketing system, including all of the multimedia uploads required of a modern business, met with time keeping tools. The ticketing system is very collaborative, and supportive of remote workers. Overall awesome for a collaborative ticketing system for the mainstream end user, and beyond. Cons Not anything specific. It works flawlessly. There are so many customizable options. YA DIBYA, awwww yosssssss. :3 Review Source EW Eileen W. Senior Business Analyst Professional Training & Coaching Used the software for: 2+ years ### "If Setup Right, It's a Powerful Tool!" March 26, 2026 5.0 Pros If setup correctly it's a powerful tool! It has many integrations across many softwares and highly customizable. Cons Steep learning curve for sure, it's best to consult someone for proper setup. You do need to be careful of notification/email fatigue but again, if setup right it's a great tool. Review Source MC Mitch C. Escalation Tech lead Information Technology and Services Used the software for: 2+ years ### "Great Ticket Management" September 22, 2025 4.0 Overall its been great, We are able to manage our tickets and manage our clients and their needs. It is also secure. Pros It is Very Secure and has good Customer support when we need help with managing our tickets. We are able to make boards and have workflow rules to help take care of clients. Cons Sometimes its slow and it requires a lot of training to get good at working the workflows and setting them up. Review Source AB Alex B. IT RMM Technician Information Technology and Services Used the software for: 2+ years ### "Integrations, Tie-ins, and Control" May 20, 2025 5.0 ConnectWise is my guidance during my day. Issues from our device management system create tickets that are added to my Outlook calendar for action. Everybody I may have to reach out to for a ticket is normally already in the system so a couple of clicks get me their info and sends off the notifications I need. The service agreement details are also available so I know what metrics I need to operate under. Peripheral things I used to need to look up in different systems are all now available in one place allowing me to focus on the technical task at hand. Pros The integration of services is great. This software ties into our device management solution and allows for automatic ticket creation that then flows into our service path. From issue detection to tech action to client notification to resolution, ConnectWise handled all the tracking making sure our service agreement metrics were met. Cons Since the integrations are extensive, the configuration can be as well. Unsurprisingly, if you tie in everything that you can, the setup and maintenance grows. Review Source TB Thomas B. Risk and Compliance Consultant Information Technology and Services Used the software for: 2+ years ### "Connectwise PSA - It does what it says on the box and does it well." May 28, 2025 5.0 I used Manage for over five years in the MSP setting. It was my day to day work management platform and I have had very little complaints. Connectwise support has also been one of the better supports in the MSP space. Pros A straightforward PSA that actually does what it says on the box. Tickets done in a way that makes sense with time tracking that is easy to use for the whole IT staff. The project management experience is just ticket organized in a project setting, rather then a complex new problem to solve. It integrates with so many platforms. The rules for triage to QA are easy to configure. This PSA is fantastic. Cons The desktop client is slow and the web client is only OK. Also, if you are not hosting the instance yourself, getting backups is a real challenge. Review Source AP Andrew P. It operations manager Information Technology and Services Used the software for: 6-12 months ### "A dated platform" May 9, 2025 3.0 A dated platform in need of work and love. I would look at other solutions which have better ui and focused core elements. We needed quoting etc which this PSA didn't do without modules. The RMM we took in parity but found cost on a combined tool was far far cheaper. Pros It has a lot of features, however many are add-ons these days It was priced decented to begin with. Cons The overcomplicated backend. The very out dated UI. The modules for quoting etc etc. Pricing is going up and up with no real updates. Review Source JP Jason P. Consultant Information Technology and Services Used the software for: 2+ years ### "Reliable, easy to configure PSA system" November 26, 2024 4.0 Have used ConnectWise for over 10 years and am very happy with the product. Allows us to simply manage our tickets, service boards and teams to ensure we are deliving support to our clients. Pros Easy to use, simple learning curve in terms of configuration/implementation, godd support, great knowledgebase (ConnectWise University) Cons Outdated UI, pricing at the higher end of the market, product innovation can be slow Review Source CH Christopher H. Systems Engineer Information Technology and Services Used the software for: 2+ years ### "Great tool, great features" September 26, 2023 5.0 Pros I like how ConnectWise integrates other systems and applications to help keep lots of things in less windows. Between RMM and the ticketing system, we use ConnectWise daily and some use it all day long. Cons Sometimes the features don’t work as well as we’d like it to or we wish there could be more features to make our job easier, but sometimes you have to stick with what works well and wait for the devs to work out the kinks before it’s released. Review Source VR Verified Reviewer Finance Manager Information Technology and Services Used the software for: 2+ years ### "Excellent!" August 14, 2023 5.0 Excellent. Moving our Finance Dept to CW was one of our most important decisions. Pros All our company in one single Tool. From Service to Finance. All the agreements, all the invoices. What is not in CW it does not exist. Cons Sometimes it's realy complex to use and understand. But once you get used to ALL the things it has, it's a must have tool. Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Moved from another Vendor. Review Source 🔥 Paul S. CEO Information Technology and Services Used the software for: 2+ years ### "ConnectWise hasn't made it to the 21st century and private equity is destroying the company" March 30, 2021 2.0 ConnectWise was a leader, and it's momentum changed our industry. Unfortunately the product hasn't evolved and is being left behind by competitors. Now with Thoma Bravo investing it's a flip house - extract value, sell or go public. Now it's about Shareholder return, before it was about the shareholder return tired to the user experience. It now officially costs me 10x more to call ConnectWise than it does to deal with the issue myself. Pros It does an adequate job of managing tickets, although the product remains tired and dated in how it looks and operates. Cons It's slow, it's clunky, it's busy, it's tired, it's trying to be so many things that it's hardly good at the most important things. Review Source Drew H. Owner Computer & Network Security Used the software for: 2+ years ### "In a world of okay tools, Manage is the best" April 6, 2021 4.0 Pros As an integrated PSA / Billing System / Ticketing System it functions great. In comparison to the other products in it's space it's light years beyond in functionality and usage. Cons ConnectWise support and account management leaves a lot to be desired, though there recently have been noticeable improvements and if they continue on this path they'll be a world class company once again. Manage really lacks at: CRM/Sales and a few other items. Dashboards require a third party add-on. It's base functionality is decent but everything else is a pay for me option. Alternatives considered [Rev.io Billing](https://www.capterra.com/p/25471/Rev-io/) Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) 2014 Review Source Jared M. NOC Manager Information Technology and Services Used the software for: 2+ years ### "CRM for the Best in the Biz!" October 29, 2019 5.0 With ConnectWise Manage behind us, we've spent the last 6+ years blazing a trail in our local market. Taking on client for year over year growth. And not enough thanks can be given to the tools that helped us get there. With a friendly (now giant) team behind it, ConnectWise Manage integrates with, and has truly become a standard in the industry. You've been with the rest, now get with the best. Pros ConnectWise Manage has enough features to essentially run your entire business out of! When it comes to tracking issues, maintaining inventory and documented details across many partners/clients/sites - this is THEE tool. Abundant resources to learn the tool exist including certification learning courses. (You're going to want to take them). Cons Interface has been ignored for a long time - its universally uglier than ALL of its competitors. This has been massively improved over the last year and continues to get better as it is finally a focus for them after the many recent developmental hurdles they need to address from the various M&A from the last 4 years. Some more advanced features really require some 'higher' learning to understand and best implement. Thankfully they have many MANY resources for this. Alternatives considered [Rev.io Billing](https://www.capterra.com/p/25471/Rev-io/)[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Review Source PF Paul F. Director of Service Delivery Information Technology and Services Used the software for: 2+ years ### "Connectwise gets the job done but could use a facelift" March 19, 2021 4.0 Overall it is a good platform and ecosystem. They have acquired many other platforms and services over the years. Being a market leader would just like to see more out of CW. Pros At the end of the day CW manage does what we need it to do. It's strong suits are ticketing, configuration tracking, and large of integrations. CW is one of the largest PSAs out there in the MSP world and they are stil here for a reason. Tight integration with their RMM automate is a big plus as well. Cons To me being a long time user I woudl like to see greater progress with updates and improving the user interface. CW from 10 years ago doesn't look much different than CW of today. While features trump usability at some point it starts to weigh you down. Especially when comparing to other platforms that seem to be up to speed with the modern age. Alternatives considered [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Review Source MW Malith W. Senior Systems Consultant Information Technology and Services Used the software for: 2+ years ### "Why I like ConnectWise PSA over the rest" October 20, 2023 4.0 Pros I like their Desktop Client, which I don't see in AutoTask. It's made my life easier a lot of times. Even if you hit the refresh button accidentally, the ticket note's start time won't reset.Though we think it is great when everything can be accessed over a web browser, it isn't always true. Cons The lack or notifications feature when you have an update to a ticket. Review Source VR Verified Reviewer Marketing Manager Information Technology and Services Used the software for: 2+ years ### "The Backbone to Our Business" June 15, 2023 5.0 Pros ConnectWise is the core system we use to provide service to our customers, and it make it easy to track and invoice from. Cons Can be laggy sometimes and can't keep up. Review Source Jason M. Sales Manager Information Technology and Services Used the software for: 2+ years ### "Connectwise Manage review" October 21, 2022 4.0 It is our PSA for the entire support team and in general most of our users are happy with ut Pros The scope of features and works it covers. As an MSP it supports us quite well Cons The CRM function and lack of proper Marketing capabilities Switched from [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Features Review Source VR Verified Reviewer Owner Information Technology and Services Used the software for: 2+ years ### "Boosting Productivity with Automated and Centralized Management" May 25, 2024 5.0 Pros ConnectWise PSA has been a valuable asset for managing my business operations, offering a single platform to handle project management, ticketing, and billing. The software's automation features have saved me time, allowing me to focus on growing my business. The integrations with other tools have streamlined my workflow, and the reporting functions provide insights to make informed decisions. Overall, ConnectWise PSA has helped me stay organized and efficient. Cons ConnectWise PSA's setup can be time-consuming. Be prepared to invest effort in configuration. Review Source MG Michael G. President Computer & Network Security Used the software for: 2+ years ### "Connectwise runs our operation" January 25, 2021 4.0 ConnectWise Manage works very well for our business. We have invested in most of the components and integrations that we can get to properly manage our teams and out clients. Overall it is a good system for managing an IT service and support operation Pros We use Connectwise Manage to run all of the aspect of our daily operations. Its ticket and issue management functionalities work very well for an IT service and support organization and they have thought of many of the challenges that we encounter every day Cons Reporting from ConnectWise can be challenging. The canned reported often lack some piece of information that we would like and they are not formatted properly to download and manipulate in Excel. We complement this using custom data sets in BrightGauge and create reports and download from there but it is time consuming and resource intensive to create these with the limited knowledge of the database that we have. Review Source TC Thalia C. Customer Success Manager Information Technology and Services Used the software for: Less than 6 months ### "CSM for an MSP in RI" September 27, 2023 4.0 I think that there are moments where this tool is extremely easy - the way to look up company finance, the way you look at tickets - this system reminds me of FOSSE and salesforce is the OPERA of PSA Pros I really enjoy the ticketing system and how you can bundle related tickets together, and how easy it is to unbundle in case it was a mistake. Cons I do not like the reporting features - I think that salesforce has a lot better reporting Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.