# ConnectWise PSA Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ConnectWise PSA Software - reviews, pricing plans, popular comparisons to other Managed Service Providers (MSP) products and more. Source: https://www.capterra.com/p/107931/ConnectWise-Manage --- # ConnectWise PSA Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ConnectWise PSA ## What is ConnectWise PSA? ConnectWise is the leading business operating system for IT service providers & consultants, MSPs, integrators & developers. Over 28 years, ConnectWise has become a standard in the IT industry with over 300 API integration partners. As a result, 2 out to 3 top MSPs choose ConnectWise for greater accountability, operational efficiency & profitability. View the demo and learn how you can join them. ## What is ConnectWise PSA used for? [Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[IT Management](https://www.capterra.com/it-management-software/) Overall rating Based on 273 user reviews Reviews sentiment Positive 79% Neutral 14% Negative 7% Pros & cons Extensive third-party integrations Robust technical service management Frequent performance and speed issues Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ConnectWise PSA?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.connectwise.com&name=ConnectWise PSA) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ConnectWise PSA 4.1 (273) VS. [4.1 (195)](https://www.capterra.com/p/13803/N-central/reviews/) Starting Price Contact vendor Starting Price $1.75 Other Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (265) Ease Of Use 3.9 (195) Value For Money 3.8 (203) Value For Money 3.9 (183) Customer Service 3.7 (230) Customer Service 3.9 (185) ## ConnectWise PSA alternatives [4.3 (194)](https://www.capterra.com/p/163344/N-sight/reviews/) Starting price $99.00 Per User, Per Month [4.6 (65)](https://www.capterra.com/p/235300/SuperOpsai/#reviews) Starting price $79.00 Per User, Per Month [4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Highest Rated [4.7 (1,375)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting price $480.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/107931/ConnectWise-Manage/alternatives/) ## Who uses ConnectWise PSA? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Extensive third-party integrations 84% positive reviews out of 49 Most reviewers find integrations enable seamless connections with diverse tools, simplifying processes and consolidating operations. Christopher H Systems Engineer, 51 - 200 employees. "I like how ConnectWise integrates other systems and applications to help keep lots of things in less windows." Frequent performance and speed issues 82% negative reviews out of 33 Most users report performance and speed problems, including slow loading, lag, and time-consuming system responsiveness. Fran B Business Development , 51 - 200 employees. "There are some issues with latency and ability to use product services when updates have been released." Robust technical service management 80% positive reviews out of 25 Most reviewers indicate technical services support remote device management, real-time monitoring, and efficient technician scheduling. Comprehensive project and ticketing platform 95% positive reviews out of 22 Most users report project and ticket management centralizes tasks, automates workflows, and boosts operational efficiency. Derek D vCIO, 2 - 10 employees. "I like that ConnectWise PSA brings everything into one place, tickets, time tracking, projects, and billing." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Ticket Management 4.4 (55) 70.91% of 55 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Support Ticket Management 4.4 (33) 84.85% of 33 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Alerts/Escalation 3.9 (30) 50.00% of 30 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Remote Access/Control 4.0 (29) 62.07% of 29 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Real-Time Notifications 3.5 (20) 50.00% of 20 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Alerts/Notifications 4.0 (19) 78.95% of 19 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges ConnectWise PSA 94 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Integrates with Active Directory Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle A record of all activities within the system, including user access, changes made, etc. Tickets are automatically assigned to specific agents based on predefined rules Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create backups and provide methods to recover deleted/lost data Track the list of items required to be billed/invoiced to clients Create, manage, and send invoices or bills to customers Monitor service demand and performance to plan for adequate resources that meet business needs Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Manage, organize, and store contact information Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Track employee schedules, availability, and performance across projects and tasks Monitor and record expenses such as purchases or charges incurred Plan, manage, and track the financial activities of an individual or organization Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Track and organize the number of licenses available to the organization Schedule predetermined or ad hoc maintenance services and labor requests Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Install software updates and bug fixes remotely A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Pre-designed project plans that can be customized Measure time to completion or hours worked for projects Estimate or forecast of a future scenario based on the study of present trends Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Generate quotes or estimates for customers Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Access work applications remotely, for when working away from the office and/or traveling Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Assign available resources (human and/or non-human) to various projects and tasks Process of planning, scheduling and executing the optimal and effective use of human capital across projects Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Log and record hours worked and costs spent to assist in billing and invoicing Track the amount of time spent on a job or task Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (244) 4.1 Based on 244 reviews ## Pricing Value for money 3.8 (203) ### Starting price Contact vendor for pricing Free trial not available Value for money 3.8 (203) 3.8 Based on 203 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ Malwarebytes for Business](https://www.capterra.com/p/251770/Malwarebytes-for-Business/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (230) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (230) 3.7 Based on 230 reviews ## User reviews Overall rating 4.1 Based on 273 reviews Filter by rating 5(111) 4(105) 3(37) 2(10) 1(10) Mentioned topic Sorted by most recent EW Eileen W. Senior Business Analyst Professional Training & Coaching ### "If Setup Right, It's a Powerful Tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 March 26, 2026 Pros If setup correctly it's a powerful tool! It has many integrations across many softwares and highly customizable. Cons Steep learning curve for sure, it's best to consult someone for proper setup. You do need to be careful of notification/email fatigue but again, if setup right it's a great tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Julee C. VP Client Services Computer Software ### "Still Happy to use PSA" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 23, 2026 It is currently still our choice for the product that holds our data together and allows us to provide adequate and timely support to our clients. Pros We are able to contain all of our information in a single location and able to access easily. The additional integrations continue to be a huge benefit for our company. Cons While it is easy to reach out/create a support ticket, it often takes longer to find a resolution and at times understanding is a challenge. Switched from [Notepad++](https://www.capterra.com/p/185965/Notepad/) We made the switched from 3 products to 1, not the product listed above. The products we used are not included in the list but you cannot leave it blank and 'not listed' is not an option. We made this change to simplify our support and enable our technicians to provide excellent support to our clients. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DT Danny T. VP of Operations Computer & Network Security ### "ConnectWise PSA Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 14, 2025 ConnectWise PSA allows the service department to work seamlessly with each other. Allows for lots of automation through workflows as well. Pros ConnectWise PSA is feature rich. Lots of flexibility with ticket workflow. Asio integration is getting better with new workflows as well. Cons Too many lurched products that were bolted on and not natively integrated. NOC team doesn’t use the same ticketing system but it is integrated. SOC team doesn’t use the PSA ticketing system at all. Alternatives considered [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Reasons for choosing ConnectWise PSA At the time it was the industry leader with the most integrations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TW Tina W. Technician Public Safety ### "Excellent cloud ticketing system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2025 I love working with, and absolutely recommend ConnectWise. It has been one of the easiest in-office norms to acclimate to. The interface of ConnectWise is easy to figure out! Pros ConnectWise is robust -- there are tons of features and options that provide an elaborate ticketing system, including all of the multimedia uploads required of a modern business, met with time keeping tools. The ticketing system is very collaborative, and supportive of remote workers. Overall awesome for a collaborative ticketing system for the mainstream end user, and beyond. Cons Not anything specific. It works flawlessly. There are so many customizable options. YA DIBYA, awwww yosssssss. :3 Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JF Jake F. Second Line Sysadmin Telecommunications ### "A Feature-Rich Platform Backed by Outstanding Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2025 Overall, the experience has been very positive, and I cannot recommend the tool enough. It offers excellent value for money given the power of the platform, and the customer support is outstanding. Support responses are quick, even for the most trivial issues, and if an immediate answer isn’t available, regular updates are provided until the issue is resolved. Pros It is a great ticketing tool with a wide range of features that provide detailed analysis of tickets and team productivity. The level of customization allows tickets to be managed efficiently, making categorization, prioritization, and assignment straightforward. Cons Configuration can be somewhat confusing, particularly when trying to locate the correct areas to configure specific settings. Additionally, many ticket options, such as ticket types and classifications, must be created manually, which can be time-consuming. Due to the way tickets are received, formatting within tables can be lost, which can be frustrating. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Help Desk Manager Information Technology and Services ### "4 Year Veteran of ConnectWise PSA Reviews the Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 1, 2025 I really like a large portion of what it offers. Its very easy to navigate, its intuitive and workflow rules or other items inside the system are very customizable. Pros I like the inclusion of everything a new or existing MSP needs. From ticketing to finance to projects everything you need is right there. Cons The interface is ugly and cannot be customized like other brands. It looks really old and doesnt seem to have every really gone through a design change. Switched from [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) I went to another company that had this in place and loved ConnectWise. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. David H. Account Manager Computer & Network Security ### "ConnectWise for Our Business" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 September 25, 2025 We’ve been using ConnectWise PSA for a while now, and it’s really helped us pull everything together in one place. Before, we were juggling tickets, projects, billing, and reporting across different systems, but now it all lives under one roof. That makes it a lot easier to keep track of what’s going on with our team and with clients. Pros We use ConnectWise PSA exclusively at our MSP. The ticketing system provides accountability for instances from open to close across all departments of our business. Cons I find the program difficult for new hires to "jump in" on. My more seasoned agents have no issues with the application, but there is a steep learning curve because much of the navigation from tab to tab and section to section does not happen intuitively. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Mitch C. Escalation Tech lead Information Technology and Services ### "Great Ticket Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 22, 2025 Overall its been great, We are able to manage our tickets and manage our clients and their needs. It is also secure. Pros It is Very Secure and has good Customer support when we need help with managing our tickets. We are able to make boards and have workflow rules to help take care of clients. Cons Sometimes its slow and it requires a lot of training to get good at working the workflows and setting them up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Walt K. Account Manager Information Technology and Services ### "ConnectWise PSA "Quite the Tool"" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 August 5, 2025 Relatively easy to navigate and submit information. Some questions were not self explanatory and the content requested was not always intuitive. Pros Range of Coverage. It supports the ability to manage a number of categories to create a thorough baseline as a CRM tool. Cons Redundant submission of same data. It seemed as though it was necessary to submit the same inforamtion a number of times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ Joshua J. Director Computer & Network Security ### "CW PSA is the gold standard" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 June 11, 2025 Overall I have a positive experience with the tool. It's been the standard for MSPs for years and there's a reason for that. Pros It's a great tool for any Technology Services organization. Workflows can do a lot, aligns to ITIL, can be built in a flexible way to support the needs of the business. Cons Workflows do have their own limitations and it requires some foundational knowledge of the system before setup. SLA's only being tied to agreements instead of boards can be a constraint Alternatives considered [HaloPSA](https://www.capterra.com/p/20971/HaloPSA/) [SuperOps](https://www.capterra.com/p/235300/SuperOpsai/) Reasons for choosing ConnectWise PSA For the size of businesses that I work in it was a better solution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) Popular comparisons [N-central vs ConnectWise PSA](https://www.capterra.com/compare/13803-107931/N-central-vs-ConnectWise-Manage)[N-sight RMM vs ConnectWise PSA](https://www.capterra.com/compare/107931-163344/ConnectWise-Manage-vs-N-sight)[IT Glue vs ConnectWise PSA](https://www.capterra.com/compare/107931-170401/ConnectWise-Manage-vs-ITGlue)[Syncro vs ConnectWise PSA](https://www.capterra.com/compare/107931-207618/ConnectWise-Manage-vs-Syncro)[Atera vs ConnectWise PSA](https://www.capterra.com/compare/107931-144309/ConnectWise-Manage-vs-Atera) [Pulseway vs ConnectWise PSA](https://www.capterra.com/compare/107931-141792/ConnectWise-Manage-vs-Pulseway)[Zoho Assist vs ConnectWise PSA](https://www.capterra.com/compare/107931-112011/ConnectWise-Manage-vs-Zoho-Assist)[NinjaOne vs ConnectWise PSA](https://www.capterra.com/compare/107931-184229/ConnectWise-Manage-vs-NinjaOne)[Autotask PSA vs ConnectWise PSA](https://www.capterra.com/compare/107931-223239/ConnectWise-Manage-vs-Autotask-PSA)[ConnectWise Automate vs ConnectWise PSA](https://www.capterra.com/compare/107931-142789/ConnectWise-Manage-vs-ConnectWise-Automate)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)