# Page 11 | ConnectWise PSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is ConnectWise PSA the right Managed Service Providers (MSP) solution for you? Explore 275 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/107931/ConnectWise-Manage/reviews --- ConnectWise PSA 4.1 (275) [View alternatives](https://www.capterra.com/p/107931/ConnectWise-Manage/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 11 - Reviews of ConnectWise PSA ## Showing most helpful reviews Showing 251-275 of 275 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DM Doug M. Founder & CEO Used the software for: ### "Just keeps getting better" February 11, 2015 5.0 Have been using for over six years. Each iteration of the product has more features along with a focus on making it easier to use. The API has received a ton of attention of late and is allowing a slew of great third party apps to integrate with ConnectWise and make it even stronger. Support, which we have always found to be top notch has gotten even more attention of late. I believe it is now 24x7 and any of my staff is able to start a chat with ConnectWise directly from the website (not just our Admin). As the owner of my organization, I appreciated the ability to reach out to them with an issue I was having on a Saturday at 5PM. A final huge plus is the ability to use the standard client or the web client - and you can't even tell which one you are using. All of this flows down from the leadership at ConnectWise. They use the product daily and are not isolated from the customer base and/or the product. A GREAT yearly conference, is the icing on the cake. Love this software and love the company. Review Source GR Gena R. Office Manager Used the software for: ### "Customizable and expansive" February 11, 2015 4.0 I've been using ConnectWise for over seven years. Their constant cycle of improvement is outstanding. The development team is very open to suggestions and I've seen many enhancements added over the years that were on my wish list. Not to say there aren't bugs now and then, but they generally get addressed quickly. Overall our company is quite dependent on the software. We've got our sales leads in there, our customer contacts, our service history, current opportunities, projects and tickets, timesheets, expenses reports; we invoice out of it; we use it to send out our newsletter and track opens and click thrus - just about everything. Pros - expansive; flexible; have passionate employees Cons - can get sluggish. not all features are intuitive (like emailing clients from time entries), sometimes tier 1 support knows less than I do Review Source TM Tina M. Sales Used the software for: Less than 6 months ### "Streamlines the business" November 17, 2017 5.0 Pros This was in need to streamline our business. We had multiple unfriendly applications that was hindering the management of our accounts. Cons We are still in the evaluation phase as this is a new management tool. So far we're pleased with the results. Review Source JV John V. Used the software for: ### "Huge bang for the buck" October 26, 2016 4.0 Connectwise enables all facets of our business to be on the same page, streamline, and automate. The ability to integrate easily with other services make this a no brainer since if it isn't in ConnectWise, it can easily be added. While the tool itself can be complicated to learn, that is a result of the depth of the abilities inside of the tool. Support is top notch and responds quickly and the community that developed around this product is spectacular. I would recommend this to anyone looking for a tool to manage their service centric business. Review Source Lucy D. Operations Coordinator Information Technology and Services Used the software for: ### "null" November 2, 2017 3.0 Review Source Dave B. CFO Information Technology and Services Used the software for: ### "null" January 23, 2018 3.0 Review Source TD Tony D. President Used the software for: 6-12 months ### "Buyer beware. Waste of money. Poor customer service. " May 10, 2018 1.0 Pros Nothing. Not one thing I can say about this system or service that is positive. Not the support, sales, or customer service. The feild service texhs hate it. Waste of money. Cons Outdated system. Does not do what was promised Not good for service techs. Tried to merge with quick books and it destroyed our system. Requested to speak to a manger and calls are never returned. Review Source GP Gary P. Director of Services Used the software for: ### "Connectwise" February 11, 2015 4.0 Connectwise as a product is quite large, Theresa lot too it and it will need a lot of time invested to really make it work. The univeristy, support is great, they listen to ideas, provide Apis and really care about partners. It won't do everything you need, but let's face what off the shelf software does? Overall a great company and a great product. Review Source DB Denise B. Used the software for: ### "ConnectWise Will Help Your Business Grow" October 26, 2016 5.0 We have used ConnectWise for years and help other companies optimize their work flows and processes to save time, automate and grow their businesses. We use ConnectWise in our day to day operations and love its ease of use. Having everything in one business tool makes it easier to manage daily functions, especially when they are all right there, at your fingertips. Our company also participates in the Beta program and the PIN program which allows us to provide valuable insight and input to the ConnectWise development team. Review Source JR Jeremy R. Founder Used the software for: ### "Solid PSA Product" February 11, 2015 5.0 We've been with Connectwise Several Years - We left for a time for Autotask and have used paper and pen and spreadsheets among other methods. Connectwise is the most power PSA Product around with the best integration. If your business intends to grow beyond a couple technicians this is where you need to be. Pros: Solid feature set and integration, Mobile Access, Web Access, Rapidly improving feature set, Great customer service. Cons: More complex than competitors Review Source TD Tim D. CTO Used the software for: ### "No substance behind the sales and marketing hype." February 11, 2015 1.0 Our company had high hopes for Connectwise, but unfortunately what was promised and sold did not materialize into what we received. After a terse series of emails back and forth they did concede and allow us out of our contract. We are currently using commitcrm and are much happier with the price, options and support. We stumbled across commitcrm on our own and there has been zero marketing hype, just a free demo which lets us experience the product first hand. Review Source EY Emerson Y. President Used the software for: ### "ALL IN" February 15, 2015 5.0 In the last 5 years we have jumped All In with ConnectWise, LabTech, Quosal and several of their 3rd party products. Let me just say that it was one of the best business decisions we have ever made. I should mention that it was not always easy and there were issues along the way but ConnectWise & LabTech have had growing pains along the way, but we have not had any support related issues recently. Review Source CP Chris P. Used the software for: ### "Outstanding platform" February 2, 2017 5.0 Can be a little overwhelming when you first get started, but would not trade the platform for anything. Would definitely purchase again! Review Source Response from ConnectWise February 13, 2017 Hi Chris, thanks for taking the time to write this glowing review! We are so pleased to hear that you are a happy partner of ConnectWise! We understand that it can be a little overwhelming at first. Please don't hesitate to reach out if we can assist in any way. AD Andre D. Used the software for: ### "ConnectWise PSA" April 11, 2017 4.0 We use ConnectWise (CW) throughout the company and generally find it an excellent tool. Almost all of our external tools are integrated through CW and this enable a central point of collection for clients being billed for various services without us having to continuously check that the system has been updated prior to billing. Review Source Response from ConnectWise April 13, 2017 Thanks for taking the time to provide your feedback! BC Bruce C. VP Marketing Used the software for: ### "Integral and vital part of our business for 10 years" February 11, 2015 4.0 We were an early adopter of ConnectWise, and it's been fun watching them grow into an industry powerhouse. Like any long-term relationship, we have a few up and downs, but we haven't ever seriously consider switching PSAs. We believe that ConnectWise is committed to the MSP community and dedicated to helping us all work together, even in the rapidly changing tech world. Review Source CP Chris P. Used the software for: ### "Would purchase again" February 11, 2015 4.0 I can say with certainty that we became more productive since implementing ConnectWise. There is definitely a good bit of time spent setting the software up to fit your business, but if you take the time, you will find that it will work exceptionally well for you and allow you to drastically increase billable time. Highly recommended! Review Source MB Mike B. CEO Used the software for: ### "The backbone of my company" February 12, 2015 5.0 I have used CW since 2009. I could not manage my business without it, nor would I want to. Its affordable, reliable, and has what I need. The biggest challenge with any tool that forms the backbone of your company is to learn how to best utilize it, and they have an amazing training University and Consulting team to help with that. Review Source RM Richard M. Used the software for: ### "null" March 15, 2019 4.0 Review Source PC Philippe C. Gestionnaire de projets Information Technology and Services Used the software for: ### "null" August 22, 2018 4.0 Review Source SF Stephen F. Scrum Master/Project Manager Information Technology and Services Used the software for: ### "null" September 12, 2018 4.0 Review Source BW Beth W. Used the software for: ### "null" April 9, 2019 5.0 Review Source DB Dino B. Channel Manager Information Technology and Services Used the software for: ### "null" October 9, 2018 5.0 Review Source KJ Kyle J. Regional Sales Director Computer Software Used the software for: ### "null" April 19, 2018 5.0 Review Source AZ Adair Z. Used the software for: ### "Keep it up CW!" October 26, 2016 4.0 We've been using Connectwise for almost 2 years now. It's been great to see the new updates come through, especially the new layout. The new features allow for more efficient use of time. Keep it up! Review Source KB Keith B. Used the software for: ### "ConnectWise changing the way we do things" October 26, 2016 5.0 ConnectWise not only helps report but helps improve your process. Always showing us the steps that need to be taken to properly document and record any service or purchase. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.