# Page 2 | ConnectWise PSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ConnectWise PSA the right Managed Service Providers (MSP) solution for you? Explore 275 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/107931/ConnectWise-Manage/reviews --- ConnectWise PSA 4.1 (275) [View alternatives](https://www.capterra.com/p/107931/ConnectWise-Manage/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 2 - Reviews of ConnectWise PSA ## Showing most helpful reviews Showing 26-50 of 275 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer President Computer & Network Security Used the software for: 2+ years ### "Complete and does its job well, but pricey and stuck back in time..." May 11, 2026 3.0 Overall, it is a good experience, however the lack of innovation, and new interface it has made us look elsewhere. Pros It integrates with everything. It does the work for what it is. It has all the features we want to have, from billing, ticketing, portals, etc. Ticket management is good. Cons Over the years, the interface has stayed the same. Not happy with this fact. Also, the cost is pretty high for what it provides. We are forced to buy separate products to complete everything. If it was priced lower with all the features bundled in, like Halo PSA, we would have been very happy. It is very hard to make things work, but once they work, they are top notch. Alternatives considered [HaloPSA](https://www.capterra.com/p/20971/HaloPSA/)[MSP Manager](https://www.capterra.com/p/242257/MSP-Manager/) Reason for choosing ConnectWise PSA I did not know better. When we jumped on CW PSA, it was the only game in town. Review Source VR Verified Reviewer Help Desk Manager Information Technology and Services Used the software for: 2+ years ### "4 Year Veteran of ConnectWise PSA Reviews the Platform" December 1, 2025 4.0 I really like a large portion of what it offers. Its very easy to navigate, its intuitive and workflow rules or other items inside the system are very customizable. Pros I like the inclusion of everything a new or existing MSP needs. From ticketing to finance to projects everything you need is right there. Cons The interface is ugly and cannot be customized like other brands. It looks really old and doesnt seem to have every really gone through a design change. Switched from [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) I went to another company that had this in place and loved ConnectWise. Review Source David H. Account Manager Computer & Network Security Used the software for: 2+ years ### "ConnectWise for Our Business" September 25, 2025 4.0 We’ve been using ConnectWise PSA for a while now, and it’s really helped us pull everything together in one place. Before, we were juggling tickets, projects, billing, and reporting across different systems, but now it all lives under one roof. That makes it a lot easier to keep track of what’s going on with our team and with clients. Pros We use ConnectWise PSA exclusively at our MSP. The ticketing system provides accountability for instances from open to close across all departments of our business. Cons I find the program difficult for new hires to "jump in" on. My more seasoned agents have no issues with the application, but there is a steep learning curve because much of the navigation from tab to tab and section to section does not happen intuitively. Review Source JC Julee C. VP Client Services Computer Software Used the software for: 2+ years ### "Still Happy to use PSA" March 23, 2026 5.0 It is currently still our choice for the product that holds our data together and allows us to provide adequate and timely support to our clients. Pros We are able to contain all of our information in a single location and able to access easily. The additional integrations continue to be a huge benefit for our company. Cons While it is easy to reach out/create a support ticket, it often takes longer to find a resolution and at times understanding is a challenge. Switched from [Notepad++](https://www.capterra.com/p/185965/Notepad/) We made the switched from 3 products to 1, not the product listed above. The products we used are not included in the list but you cannot leave it blank and 'not listed' is not an option. We made this change to simplify our support and enable our technicians to provide excellent support to our clients. Review Source DT Danny T. VP of Operations Computer & Network Security Used the software for: 2+ years ### "ConnectWise PSA Review" December 14, 2025 4.0 ConnectWise PSA allows the service department to work seamlessly with each other. Allows for lots of automation through workflows as well. Pros ConnectWise PSA is feature rich. Lots of flexibility with ticket workflow. Asio integration is getting better with new workflows as well. Cons Too many lurched products that were bolted on and not natively integrated. NOC team doesn’t use the same ticketing system but it is integrated. SOC team doesn’t use the PSA ticketing system at all. Alternatives considered [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Reason for choosing ConnectWise PSA At the time it was the industry leader with the most integrations. Review Source VR Verified Reviewer Network and System Engineer Computer & Network Security Used the software for: 2+ years ### "Hate to admit but its actually pretty good" May 20, 2025 5.0 Pros Very feature rich and highly customizable, you can use this tool to manage a ton of workflows across the company. There is better stuff out there for CMDB, Sales, etc but for service tickets and project management it is solid. Cons The UI was pretty awful, and it was not the most intuitive for new staff to pick up. Some of the integrations were not very meaningful. Alternatives considered [Cherwell Service Management](https://www.capterra.com/p/121158/Cherwell-Software/) Reason for choosing ConnectWise PSA Mostly the pricing was too high for Cherwell and ConnectWise was widely used in the industry Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Wanted something more tailored for our use case (service/projects) out of the box Review Source TB Travis B. Solutions Engineer Telecommunications Used the software for: 6-12 months ### "ConnectWise PSA does many things well, but definitely could be better! " May 29, 2025 4.0 For the most part, ConnectWise PSA does many things well. I like being able to have multiple service boards and the integrations with 3rd party software is very nice. Pros Automation with ConnectWise is pretty amazing compared to the PSA that we came from. The Service Desk/Dispatch Portal are very flexible and customizable to each users preferences/job role. Cons Inventory with ConnectWise is cumbersome and does not work well with our business model. We came from TigerpawOne, which actually did inventory well so it was a bit of a let down after moving to the CW PSA platform. Alternatives considered [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Reason for choosing ConnectWise PSA We talked to a bunch of other MSP's and determined that this would be the best fit. Switched from [TigerConnect](https://www.capterra.com/p/180133/TigerConnect/) Tigerpaw lacked integrations with 3rd party software which was critical as we stepped into the MSP space. Review Source KV Kyle V. Senior Support Specialist Information Technology and Services Used the software for: 2+ years ### "ConnectWise PSA Product Review" May 2, 2026 5.0 So far it has been great and will recommend it to anyone. I give it a 10 out of 10 after years of using it. Pros Been using it for 8 years now, really great for ticket management, automation, customer support is quick too Cons I haven’t found much as of yet. It may be slow at times but doesn’t affect the workflow that much. Although, some features are hard to find at times. Review Source JJ Joshua J. Director Computer & Network Security Used the software for: 2+ years ### "CW PSA is the gold standard" June 11, 2025 5.0 Overall I have a positive experience with the tool. It's been the standard for MSPs for years and there's a reason for that. Pros It's a great tool for any Technology Services organization. Workflows can do a lot, aligns to ITIL, can be built in a flexible way to support the needs of the business. Cons Workflows do have their own limitations and it requires some foundational knowledge of the system before setup. SLA's only being tied to agreements instead of boards can be a constraint Alternatives considered [HaloPSA](https://www.capterra.com/p/20971/HaloPSA/)[SuperOps](https://www.capterra.com/p/235300/SuperOpsai/) Reason for choosing ConnectWise PSA For the size of businesses that I work in it was a better solution. Review Source EW Eileen W. Senior Business Analyst Professional Training & Coaching Used the software for: 2+ years ### "If Setup Right, It's a Powerful Tool!" March 26, 2026 5.0 Pros If setup correctly it's a powerful tool! It has many integrations across many softwares and highly customizable. Cons Steep learning curve for sure, it's best to consult someone for proper setup. You do need to be careful of notification/email fatigue but again, if setup right it's a great tool. Review Source Walt K. Account Manager Information Technology and Services Used the software for: Less than 6 months ### "ConnectWise PSA "Quite the Tool"" August 5, 2025 4.0 Relatively easy to navigate and submit information. Some questions were not self explanatory and the content requested was not always intuitive. Pros Range of Coverage. It supports the ability to manage a number of categories to create a thorough baseline as a CRM tool. Cons Redundant submission of same data. It seemed as though it was necessary to submit the same inforamtion a number of times. Review Source JD Jordan D. Special Operations Information Technology and Services Used the software for: 2+ years ### "Great Ticketing System" April 1, 2025 5.0 I have been working in Connectwise PSA since 2014 with various documentation platforms, RMMs, strategy platforms, etc It has been a great product to work in and they continue to improve the platform with every update. Pros Ease of Use Integrations Product Training Cons Startup configuration takes a good bit of time and knowledge of the system, but if setup correctly, the platform is great! Review Source JB Joel B. Partner Computer Networking Used the software for: 6-12 months ### "Inflexible Software" May 2, 2025 2.0 Pros They have good training materials to help learn the software. Cons The software is not flexible. You have to run your workflow how the software is designed. Also to get useful data you have to use many additional add-ons. Switched from [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) We wanted to get all of our products into a single stack hoping to get the best integration possible. Review Source AP Andrew P. It operations manager Information Technology and Services Used the software for: 6-12 months ### "A dated platform" May 9, 2025 3.0 A dated platform in need of work and love. I would look at other solutions which have better ui and focused core elements. We needed quoting etc which this PSA didn't do without modules. The RMM we took in parity but found cost on a combined tool was far far cheaper. Pros It has a lot of features, however many are add-ons these days It was priced decented to begin with. Cons The overcomplicated backend. The very out dated UI. The modules for quoting etc etc. Pricing is going up and up with no real updates. Review Source CK Cassie K. Owner, PSA Consultant Professional Training & Coaching Used the software for: 2+ years ### "When configured correctly, CW PSA is clutch" November 18, 2024 5.0 I've used ConnectWise PSA for over 10 years, and now I am a CW consultant. I've helped hundreds of MSPs find the value in their PSA by configuring it in the best way possible for their business. Pros I like how focused ConnectWise PSA is around finance reporting. The system is built in such a way that when configured properly, you can get very detailed reporting on agreement and project profitability. Cons I don't feel like they've added many new features in the past couple of years. I understand they've been working on Asio for some time now and I'm looking forward to see what that will bring. Alternatives considered [HaloPSA](https://www.capterra.com/p/20971/HaloPSA/) Reason for choosing ConnectWise PSA My team had more familiarity with ConnectWise as we've been using it for a long time. Review Source TL Tim L. President Information Technology and Services Used the software for: 2+ years ### "Stay away from ConnectWise" January 17, 2025 2.0 Overal experience is not the best. Would like to have better support and a more reliable program Pros When the software works it works. That is about the best I can say about the software Cons Software support is the absolute worst. Everyone works remote, there is no supervision and they decide to get to tickets when they want to. Software is buggy and they can't figure out why integrations with the ERP software doesn't work. Review Source JP Jason P. Consultant Information Technology and Services Used the software for: 2+ years ### "Reliable, easy to configure PSA system" November 26, 2024 4.0 Have used ConnectWise for over 10 years and am very happy with the product. Allows us to simply manage our tickets, service boards and teams to ensure we are deliving support to our clients. Pros Easy to use, simple learning curve in terms of configuration/implementation, godd support, great knowledgebase (ConnectWise University) Cons Outdated UI, pricing at the higher end of the market, product innovation can be slow Review Source AV ASHLEY V. Office Manager Information Technology and Services Used the software for: 2+ years ### "Smooth, easy to use " December 23, 2024 4.0 Overall, I enjoyed using ConnectWise for all our client's needs. Pros I enjoyed the ease of the navigating through the site. Cons The cost was a little high in my opinion. Review Source AZ Ana Z. It Administrative Consumer Electronics Used the software for: 2+ years ### "ConnectWise PSA is a game changer for managing my projects and clients." August 16, 2024 3.0 Pros The intuitive interface and robust features make managing projects and clients a breeze. Cons However, the initial learning curve can be a bit steep for new users. Some features could be more user-friendly. Review Source CH Christopher H. Systems Engineer Information Technology and Services Used the software for: 2+ years ### "Great tool, great features" September 26, 2023 5.0 Pros I like how ConnectWise integrates other systems and applications to help keep lots of things in less windows. Between RMM and the ticketing system, we use ConnectWise daily and some use it all day long. Cons Sometimes the features don’t work as well as we’d like it to or we wish there could be more features to make our job easier, but sometimes you have to stick with what works well and wait for the devs to work out the kinks before it’s released. Review Source SY Seth Y. President Information Technology and Services Used the software for: 6-12 months ### "Our ConnectWise Experience" September 28, 2023 1.0 In 2007, we started as a computer repair shop and evolved into an MSP with 20 technicians. This year, I made a regrettable decision: we transitioned our entire tech stack to ConnectWise, moving away from Autotask, N-able, and Zomentum. Since then, we've invested over a thousand man-hours just trying to get the system functional.We took an objective approach, documenting ConnectWise's limitations, missing features, and bugs. Our conclusion: it's a step backward from the tools we used before. Details available upon request, as we're not sharing the document publicly due to legal reasons.To make matters worse, we're in a three-year contract with little flexibility from ConnectWise to find a solution. We're even considering paying for the software without using it. If you're contemplating a switch, I implore you to learn from our mistakes. Our experience can hopefully help others make more informed choices. Pros \- The ability to easily create recurring service tickets Cons \-Workflows run on a 10-minute timer rather than constantly-Ticket templates can only be applied after creating tickets-Opportunity templates don’t exist-No way to standardize note creation that impact status and email CC-No way to standardize time entry creation using templates that impact status and email CC-Client’s e-mail address does not appear on opportunities-No way to add in-line pictures to opportunities. Only downloadable attachments-No way to add multiple resources to an opportunity’s activities-No standard approval function for approve and post process-No notify resource option for individual notes-No way to edit schedule entry descriptions-No way to add multiple tickets to a service call-No way to bookmark or favorite a client-No way to edit items added by exchange-No way to view a 5-day work week on the calendar-No way to add opportunity pods-Ticket automation regarding changing boards doesn’t allow for simply changing boards and keeping other settings on the ticket, such as status and work type-Services and products do not group under one invoice without creating an additonal invoice-To give a discount you must create a line item specifically for this.-Default billable rates changes when board changes-Can’t add more teams to the Dispatch Calendar list. (known issue)-Agreements and time/tickets can’t be invoiced together-No support for browser based predictive textNo characters for the additional 40 items on my list. Alternatives considered [Syncro](https://www.capterra.com/p/207618/Syncro/) Reason for choosing ConnectWise PSA The sales people spoke of the great integrations between their products and how we would be using a single pane of glass rather than a bunch of different programs. Switched from [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Hoping for better integrations and a single pane of glass. Review Source Michael W. Used the software for: 2+ years ### "Long time ConnectWise user still loves ConnectWise" June 29, 2016 5.0 I did 3 years of research before deciding on a PSA. I had a very small company at the time (1 person, me) My colleagues thought I was crazy for buying such a robust system for being such a small company. I bought it because of the built in automation and the ability to create complex agreements. I still have it and I have seen it improve immensely over the years. It's has a .net client and a web interface. Supports widget based pods. Meaning you can add the things you want, remove the things you don't want, and customize the interface per user. QuoteWerks, ConnectWise, Kaseya, Quickbooks - and they ALL integrate. Connectwise will try to sell you, quosal, connectwise, labtech. Personally, and this is just my opinion, Labtech is too complicated. I hate the interface tech's have to use, with a passion. I did some subcontracting for a company that uses LabTech and I had a hard time trying to find the tools I'm looking for. Kasey's interface it so much more user friendly, it's web based. took me a week to become familiar with Kaseya interface, used LabTech for 3 months and was fumbling around trying to find my tools. I checked out LabTech recently, June 2016 and it still sucks. I could go on and on.. So I'll just end here. Just buy ConnectWise, you'll be glad you did. Pros Mobile iPhone app is A W E S O M E !!! Your clients can use the customer portal Constant Updates Feature request bidding system. 24 hour support online training videos Application blueprints, telling you which modules interact with other modules. Handles complicated and compounded agreements. If you can sell it, ConnectWise can do it. QuickBooks integration is seamless. if you create a product in ConnectWise it will automatically create the product in QuickBooks when it syncs. Mark invoices as paid in QuickBooks and sync to ConnectWise. They are the biggest, so they integrate with everybody. Go to a big IT conference and ask how many people use ConnectWise. The majority can't be wrong. Cons It can be overwhelming for small companies The north american cloud can be slow sometimes, they know about it, they are rewriting the program so it operates faster but it's a big project. so they release bits and pieces at a time (weekly) If it isn't in ConnectWise it didn't happen, yeah it adds a bunch of work to your day. Junk in junk out. Each user needs their own account. don't buy the on-premise edition, you won't be able to keep up with the updates. They update so frequently I have to update my QuoteWerks frequently, Review Source CM Charlie M. President Computer Networking Used the software for: 2+ years ### "Manage hosted version is so slow it will cost you most in terms of time" December 30, 2020 3.0 Toma Bravio and Connectwise do not care about their clients AT ALL! Connectwise will teach you new levels of frustration as you try to get it to do what you want or just to operate at an acceptable speed. Before purchasing this product I really wish I had fully demo'd everything else. Try dealing with their support. Call current clients using it. Research before buying! After Toma Bravo bought this company things got really bad. They used to make regular progress to features and functionality. Since the TB buyout they just buy other companies that fix some aspect of Manage (like buying IT Boost for documentation in lieu of their "knowledge base"). Third party integrators that don't play ball with Manage's team have their products harmed. Like when Manage wanted to get users to use their payment portal, they broke the viewability all custom invoices from the ConnectBooster payment portal for several months. Shop around! Pros Manage integrates with almost everything that MSPs use. It does a good job as a centerpiece to all of the other software. It excels at letting ticket management be as detailed as you could possibly want. It has a lot of partially developed features that can still be made use of. It has a detailed report writer capable of making any report you can figure out how to make. Cons Connectwise Manage is super slow! (Can't stress this enough!) It will cost you a fortune in lost tech's time as they want to enter things end of week/day because it is so frustratingly slow. A fast click in this software is like 3-5 sec. Slow clicks will be 10-30 seconds. "Normal" clicks by the company's definition will cost between 3-8 sec before support will recognize there is an issue. Second detractor, most of the features are just introductions to the functionality designed to get you to buy another system. For example, it has a quoting engine that you can't modify the quote template at all (like to add disclaimer text or a logo or instructions or anything) because they have another costly program called Sell. Sell way over does the quoting feature (adding in so much functionality, complexity and cost that it is prohibitive to use for most shops). Knowledge base lol lol lol. Demo it first!! If you use multiple computers regularly then every time you log into a different system it kicks out your other session. The report writer takes a full minute or two to open and you will need a masters degree in that interface to make it do what you want. Regarding support, expect to be on chat for 10-60 min to get a response from a tech, depending on the issue. If your issue is related to reporting whatsoever they will refuse to assist. Then there is the high cost to it and the lockin. Once you start integrating software into it, it becomes super expensive to switch. Review Source BH Brian H. Escalation Engineer Information Technology and Services Used the software for: 2+ years ### "CW Manage is our Mission Critical Ticketing Solution" July 7, 2022 4.0 Overall, the product works as we need it to work. When there is a problem, it is normally handled well with some exceptions. The overall customer service experience could be better. Have also read some nightmare stories about the process of leaving / migrating away from CW Manage. Hopefully we don't need to go that route in the future, as most of our processes depend on CW Manage working as expected. Pros There is a learning curve, mainly due to how much the software can do. That does mean it can be a little complex at times, but at the same time makes it extremely powerful and flexible to fit our needs. We are able to manage tickets across our client base, including project tickets. We can create and edit configurations and attach them to the tickets (example: a server or printer), and then go back and track down ongoing/consistent issues with specific pieces of hardware or software easily. Outlook calendar integration is nice (when it works as expected). We can send out mass email communications to our client base on demand. We utilize this software in so many ways, it can be daunting to a newcomer. Cons There is a more recent track record of updates breaking crucial things, such as Outlook calendar integration. Our on-prem instance (not cloud) of CW Manage ceased to function some months ago due to an Amazon Web Services outage, which should not have been an issue with an on-prem server instance. Level 1 support can be laughably bad at times. The company seems to be making a serious effort to improve on these things, but they still appear to have a ways to go until they are at that point of having a consistent and stable product (especially when updates are involved). Review Source BB Brandon B. VP of Operations Information Technology and Services Used the software for: 2+ years ### "Connectwise Manage is a powerful product that is a core piece of our operations" April 5, 2021 5.0 Overall my experience with Connectwise Manage has been positive. We've had the software in daily use for over 12 years so have grown with it as it's been developed and improved. Like with any application that has so many roles and spans multiple departments, there are always some aspects that don't line up exactly with our existing business practices, but the application has a lot of built-in flexibility so there is almost always a way to get it aligned to our needs. On the occasions where it's not possible, the community is strong and the Connectwise dev team seems to generally listen and accept input from partners, even if execution of some of those feature requests may be slow at times. Pros The best feature of Connectwise Manage is that it offers very good integration with other Connectwise and third-party systems for ticketing, finance, configuration management, etc. Cons Some of the (relatively) newer features and modules, Change Management for example, are not as intuitive as the older modules. The inclusion of more features and functionality is welcome and necessary, and sometimes is going to involve a learning curve, but Connectwise could make these features easier to use and implement for better adoption. Review Source Similar Products Featured ## Related categories [IT Management](https://www.capterra.com/it-management-software/)[ITSM](https://www.capterra.com/itsm-software/)[Managed Service Providers (MSP)](https://www.capterra.com/msp-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.