# Page 3 | ConnectWise PSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ConnectWise PSA the right Managed Service Providers (MSP) solution for you? Explore 275 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/107931/ConnectWise-Manage/reviews --- ConnectWise PSA 4.1 (275) [View alternatives](https://www.capterra.com/p/107931/ConnectWise-Manage/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 3 - Reviews of ConnectWise PSA ## Showing most helpful reviews Showing 51-75 of 275 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stephen B. Marketing Executive Information Technology and Services Used the software for: 1-2 years ### "A Solid Company" June 2, 2024 3.0 Overall, not bad. plenty of documentation, although some is outdated. I'm familiar with the PSA now, however, each department has its own use case, so be sure to work with the department and apply the correct procedures. Pros I think the ability to have tools under one roof helps to establish the integrations and work processes. The consultation is definitely a must and and helped to aid us throught the transition. Cons The UI design is not great. It needs working on. They bought a lot of products and everything is always in development. I can see the potential, but it's a waiting game. Review Source Angela H. Office/Purchasing Manager Information Technology and Services Used the software for: 2+ years ### "Robust software" May 24, 2021 5.0 The support is really good, which is important as sometimes the settings are hard to get right. I wish they had had better advice on the setup between Connectwise and Quickbooks as it took a while to get things flowing correctly. Pros There are a lot of built-in features. It is good for being able to share information between departments. However, there are so many different features, it can be overwhelming for new employees when they first start. It seems to take people a while to really get the hang of it. It is nice having sales being able to see the same invoices as accounting, which saves time of having to send them to them when they have questions. Cons The reporting features. While they have a report writer, it is quite difficult to use. It is also chronically slow to load. The second thing is it also seems like in the last year I've had more of my tabs lock up in all areas. Review Source Drew H. Owner Computer & Network Security Used the software for: 2+ years ### "In a world of okay tools, Manage is the best" April 6, 2021 4.0 Pros As an integrated PSA / Billing System / Ticketing System it functions great. In comparison to the other products in it's space it's light years beyond in functionality and usage. Cons ConnectWise support and account management leaves a lot to be desired, though there recently have been noticeable improvements and if they continue on this path they'll be a world class company once again. Manage really lacks at: CRM/Sales and a few other items. Dashboards require a third party add-on. It's base functionality is decent but everything else is a pay for me option. Alternatives considered [Rev.io Billing](https://www.capterra.com/p/25471/Rev-io/) Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) 2014 Review Source AS Alan S. Owner Used the software for: ### "ConnectWise PSA" March 18, 2011 4.0 I would highly recommend IT firms looking to improve their internal efficiency and client support look at CW for a PSA tool. The software is stable, support is great, and updates arrive quickly. Access to your data can be gained through any web browser, iphone / droid apps, or through the native .net application. Many vendors are writing to the CW API allowing for real-time data integration from products such as backup solutions, spam and virus filtering, firewall statistics and even sales opportunities. CW integrates with MANY RMM solutions providing even greater management capabilities. The biggest benefit is by far the great and active ConnectWise community. We are very involved with the ConnectWise users group on a quarterly basis and we attend the partner summit (ITNation) annually. If you are only looking for PSA software, ConnectWise can fulfill that need. If you're looking for a great community of business peers, ConnectWise will bring an even greater ROI. Pros We've used ConnectWise since 2007, and over the years, the product has seen a multitude of feature improvements and enhancements. For an IT consulting firm looking to track client agreement invoicing, service level agreements, employee productivity, sales opportunities, marketing campaignment management, or inventory and purchasing, ConnectWise can do it with flying colors. From a client perspective, ConnectWise makes it easy for end users to submit service requests as well as get the status of said requests. An integrated web portal for clients allows the review of hardware and software assets, service request approvals, and invoice reviews. Additionally, for our larger clients, we've been able to extend service capabilities to in-house IT providers while hosting them through our installation. Due to the great support, active community, and rapid development, I can't imagine running my business without ConnectWise. While the software is great, the community is even better. Cons I ranked Ease of Implementation as 3 stars. Keep in mind that we implemented CW in 2007, so much of the onboarding may be different today. Given the capabilities of the software, some pain should be anticipated and expected as you learn how to utilize the software. Additionally, setting up the integration between ConnectWise and other 3rd party apps can take some time. With most applications, you setup 1 or 2 API accounts, grant access, and test the integration. Some integration takes more time. One example is the integration for QuickBooks. To really get the accounting side setup, expect to spend some time and money working with a qualified accountant (if you don't have one on staff) to ensure all data is passing through and classified correctly. Even with the cons of setup, the ConnectWise University is very well done. Video tutorials are available on almost any aspect of management, and step-by-step checklists are available for just about any multi-step process. Review Source MT Marek T. CEO Financial Services Used the software for: 6-12 months ### "ConnectWise PSA Review" May 12, 2023 4.0 Overall, my experience with ConnectWise PSA was highly positive. The platform's extensive range of features and functionalities provided a robust solution for managing my business operations. It offered valuable tools for project management, ticketing, and resource allocation, allowing me to streamline processes and improve overall efficiency. The customizable dashboards and reporting capabilities provided a comprehensive view of my business performance. While there was a learning curve during the implementation phase, the long-term benefits of ConnectWise PSA outweighed the initial challenges. With its continuous updates and support, ConnectWise PSA proved to be a valuable asset in managing and growing my business. Pros One of the things I liked most about ConnectWise PSA was its comprehensive set of features and functionalities. The platform offered a wide range of tools for project management, ticketing, time tracking, and resource allocation. This holistic approach allowed me to centralize my business operations and efficiently manage projects from start to finish. The customizable dashboards and reporting capabilities provided valuable insights into key performance metrics, enabling me to make data-driven decisions. Additionally, the integration with other ConnectWise products created a seamless workflow and enhanced overall productivity. Cons While ConnectWise PSA had numerous positive aspects, one thing I liked least was the learning curve associated with its implementation. Due to the platform's extensive features and functionalities, it took some time to fully grasp and utilize its capabilities effectively. The initial setup and configuration process required careful attention to detail and adequate training. Furthermore, occasional system performance issues and the need for regular software updates and maintenance were minor inconveniences that could have been improved. Review Source MH Michael H. President Information Technology and Services Used the software for: 2+ years ### "ConnectWise is a horrible company and has mediocre products" May 15, 2020 2.0 Regretable. I regret spending $1600/mo for 3 years on a product that was NOT worth it. I went from spending $300/mo to $1600/mo for a lesser product. Locked into an inferior product by a deceitful sales team. Pros ConnectWise Manage has a wide birth of functionality. It has 80% of what an MSP needs to manage its service offering. We used the product for 3 years. We used it for ticketing, project management, product inventory, lead tracking, marketing, and client communications. The product's maturity lead us to use many integrations with other services and products. Cons It's so hard to pick just one thing that I liked least. The company itself was my biggest issue. The sales team had no sense of ethics and resorted to lying in order to make a sale. If ignoring the deplorable ethics of the company, the product itself has innumerable flaws. The one thing we could not get past was our struggle to regain the efficiency we had prior to using ConnectWise Manage. We took an 30% efficiency hit using ConnectWise Manage. Previously we used MaxFocus Service Desk, and since moving away from ConnectWise we use SolarWinds MSP Manager. We immediately regained our lost efficiency and have maintained it for the past 6 months. ConnectWise Manage had great automation, but the number of clicks and manual steps required to take advantage of it were not worth it. Alternatives considered [Naverisk](https://www.capterra.com/p/171182/Naverisk-RMM-PSA/)[Accelo](https://www.capterra.com/p/225762/Accelo/)[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Reason for choosing ConnectWise PSA Believing the lies of the sales team. Review Source BC Brian C. Support Manager Information Technology and Services Used the software for: 2+ years ### "Like it's written for another business" June 8, 2023 3.0 Negative. The only software owned by Connectwise that was any good was screenconnect, which Connectwise is doing it's best to try to break. Pros Not very much, it did not leave a good impression. Cons I was not very impressed with Connectwise PSA. It seemed like to get it to do the basic functionality you had to pay for all these third party plugins in and add-ons. It's almost as if the software was written by somoene who has never worked for an MSP and doesn't understand how the business runs. Bringing up ideas and issues to support was like talking to a brick wall. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Switched from [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Promises from sales that didn't turn out to be accurate. Review Source Mitesh P. Senior Executive Business Operations Information Technology and Services Used the software for: 2+ years ### "ConnetWise - Best for Mid-Range Players" March 22, 2024 5.0 Pros Integration with different software is easy part. Creation of dashboard configuration is easy. Can create multiple workflows. Cons Biggest con is there Help Desk Support system. They does not provide support on Time. Reason for choosing ConnectWise PSA Cheaper than the products which are available in Market. Review Source Girish P. Key Account Manager Financial Services Used the software for: 2+ years ### "ConnectWise Manage is a Wise Choice " August 1, 2022 4.0 Pros Great to use, configure, maintain and followup on the task at hand Cons Little expensive and crash a few time. Not sure if its the hardware compatibilty issues. Review Source CA Chris A. COO Information Technology and Services Used the software for: 2+ years ### "Decent product but watch their contract tactics" September 1, 2023 3.0 Careful with there sales tactics. They will appear to be a partner but always make sure they have the leverage or upper hand. Read there MSA carefully and understand what your agreeing too. Pros Easy system to use and implement. Support is quick and easy to access. Cons There products have been prematurely release and have outages. Alternatives considered [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Reason for choosing ConnectWise PSA Company was already using it but the sales tactics are dishonest and we may move to another Product Review Source VR Verified Reviewer Business Development Representative Information Technology and Services Used the software for: 6-12 months ### "RMM tool for me and my team" April 5, 2024 5.0 Pros I really like the real time monitoring and remote management. You can concurrently gather performance data. In addition, you can connect to multiple workstations. Cons I have no negative feedback yet during the 9months that I have been using the software Review Source CW Christopher W. IT manager Farming Used the software for: 1-2 years ### "Okay for the price" June 29, 2022 3.0 We are using ConnectWise Manage to manage out Help Desk (Support), Maintenance, and Project tickets within our organization of abour 200 end-users. I was not part of the selection & vetting process, so I cannot speak to that. In day-to-day usage, the interface is okay once you learn it, but it takes some effort to teach new users how to use the software. The administrative & management of the software is broken up in a way that can be confusing as well. They have extensive training videos, but I would rather have something I can figure out without having to watch hours of videos to learn the software. Pros It is scalable in a technical sense since it is cloud based, and it is affordable compared to other solutions. Cons The UI in my opinion needs to be overhauled and could be much better and more user friendly. Review Source VR Verified Reviewer Directeur Information Technology and Services Used the software for: 2+ years ### "Full of features " May 2, 2023 5.0 Work ok for all our need but sometime it feel too heavy, you need to learn to work with it since its not the most intuitive solution on the market Pros CW is really feature richMaybe sometime too much Cons ExpressiveHard to used for quote and proposition follow Review Source AS Alastair S. Customer Service Specialist Information Technology and Services Used the software for: 1-2 years ### "Plenty of functionality but is there too much?" December 8, 2022 4.0 Connectwise PSA does the job well enough, but we often find ourselves eyeing up competitors. That said, we never make the jump because the grass isn't usually any greener and Connectwise PSA does offer so much integration that is nearly impossible to beat! Pros Connectwise PSA integrates with so many platforms that this is really its key strength. Cons The software is often slow and suffers from being too bloated. There are so many configurable options and different modules that it is frankly overwhelming. The sheer vastness of the modules, areas, menus, configurations etc usually leads to frustration because you feel you aren't getting value for money - simply because you can't know it all. Review Source WL Warren L. General Manager Information Technology and Services Used the software for: 2+ years ### "A great solution to combine all the needs of an MSP" May 16, 2022 5.0 We signed up with Manage over 12 years ago and have never looked back. It is constantly being improved, it links our RMM tool with the CRM capabilities and provides all of our staff with their base Software to be running day in, day out. Pros We primarily purchased Manage for its Ticket facility. It now integrates all of our departments, including finance, support, sales and procurement. Cons Most of the gripes over the years, have been resolved to be honest, though regular updates. In terms of pricing, it's not the cheapest out there. But it does the job well. I guess the support has been better in the past. More often that not now, if you get a problem, it's rarely a quick fix. It has to get escalated etc. Reason for choosing ConnectWise PSA Th demo we received, was excellent. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) I was managing the day to day running of SharePoint and needed to free my time up. ConnectWise manage also offers much much more. Review Source VR Verified Reviewer IT Specialist Information Services Used the software for: 6-12 months ### "ConnectWise PSA great App" June 5, 2024 4.0 Pros Its easy to use and very user friendly, and quick to use to remote into someone's pc. Cons Sometimes I couldn't remote into someone's pc, so had reinstall the app, even if it was updated. Alternatives considered [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Review Source DL Darrin L. Client Engagement Manager Information Technology and Services Used the software for: 2+ years ### "Has been a solid product from many years" March 30, 2021 4.0 Organization and follow up via the closed loop methodology really allowed us to move our service delivery forward and service our clients more efficiently. Pros It changed my business. Thanks to the organization the software provided, I was able to build the business to the point at which we sold 5 years ago and I'm now working at another small business which is building up its Managed Services practice. Cons The lack of feature enhancements the last few years is noted. Since the sale of CW to Toma Bravo I don't believe the software has been moving forward by any other means other than acquisition in a meaningful way. Review Source CB Chris B. Director of Technology Information Technology and Services Used the software for: 2+ years ### "Great PSA product" December 6, 2022 5.0 Very good Pros Does everything our practice needs from sales to invoicing to run the business Cons Issue management requires a lot of customization, could be made easier to automate Alternatives considered [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Reason for choosing ConnectWise PSA We liked Connectwise PSA better. Review Source MS Manon S. Associate software engineer Computer Software Used the software for: Less than 6 months ### "Comprehensive Business Automation" June 24, 2024 4.0 Pros It tracked our project progress and billing in one place, making it easy to stay on top of everything. Cons It required significant time and training to understand all its features and functionalities. Review Source JG Jay G. Head of Finance Telecommunications Used the software for: 2+ years ### "Do not do business with this company!" August 25, 2023 1.0 Pros No comment. Their handling of contracts has overshadowed any potential pros. Cons CW will try to take advantage of you while you are in contract with them. They are only interested in making more money and not valuing the needs or comments from a customer. Review Source MT Micheal T. Marketing Director Hospital & Health Care Used the software for: 1-2 years ### "ConnectWise PSA Has Effective Features" May 1, 2024 5.0 Pros I like the efficiency of ConnectWise PSA. ConnectWise PSA makes work easier for us. Cons No dislikes about ConnectWise PSA. ConnectWise PSA is amazing. Review Source Response from ConnectWise May 2, 2024 Thank you for your feedback! SM Sean M. Account Manager Information Technology and Services Used the software for: 2+ years ### "Connect wise for small medium MSP " May 27, 2022 4.0 Pros Central piece of software that integrates with other packages for support issues, quoting /procuring products and managing projects Cons At times very basic features aren't available and we are asked to list them as future features but they never get actioned. Review Source LS Lawrence S. R&D Manager Computer & Network Security Used the software for: 2+ years ### "A great PSA for any MSP!" June 8, 2023 4.0 The solution overall is great, nothing is perfect and it can most certainly improve on it's quirks. I would say the the overall customer service/account management from Connectwise is lacking and could massively improve Pros The ability to manage our sales, billing, service desk and project work from one solution. Cons As much as there is plenty of customisation options, sometimes the most basic automation tasks either have to be set up in an unnecessarily complex way or it's not possible at all. Review Source TC Thalia C. Customer Success Manager Information Technology and Services Used the software for: Less than 6 months ### "CSM for an MSP in RI" September 27, 2023 4.0 I think that there are moments where this tool is extremely easy - the way to look up company finance, the way you look at tickets - this system reminds me of FOSSE and salesforce is the OPERA of PSA Pros I really enjoy the ticketing system and how you can bundle related tickets together, and how easy it is to unbundle in case it was a mistake. Cons I do not like the reporting features - I think that salesforce has a lot better reporting Review Source NN Nicholas N. IT Project Manager Information Technology and Services Used the software for: 2+ years ### "Connectwise Suite for MSP" November 5, 2021 5.0 Pros I love how much you can do in this software. I feel like everything you need is in connectwise manage and its a great way to keep an MSP's cost down by adding this to complete everything you need from sales to tickets to project portals. Cons The support can be a bit off most of the time its guesswork. Which is done by the IT person usually first but the chat option can be tiresome sometimes. Switched from [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Colidation of ticketing softwares. Instead of each client having their own spiceworks instance we combined all our clients into Connectwise Manage. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.