# Page 7 | ConnectWise PSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is ConnectWise PSA the right Managed Service Providers (MSP) solution for you? Explore 275 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/107931/ConnectWise-Manage/reviews --- ConnectWise PSA 4.1 (275) [View alternatives](https://www.capterra.com/p/107931/ConnectWise-Manage/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 7 - Reviews of ConnectWise PSA ## Showing most helpful reviews Showing 151-175 of 275 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Casey C. Digital Marketing Specialist Computer Software Used the software for: 1-2 years ### "Powerful yet restricted in some aspects" June 26, 2018 3.0 Pros \- Very powerful database structure for managed services and B2B - Can be hosted on virtual server - Workflows can be used for automating processes Cons \- Extremely rigid customization, perplexing at times - Can't delete multiple entries at once! Have to go one by one. - Hard to master and learn - Extremely dated and boring training videos Review Source DC Daryl C. Technical Manager Computer & Network Security Used the software for: 2+ years ### "A great central system for any business." July 11, 2017 4.0 Central point for all information, reporting, utilisation and employee management. Pros The way the program is built allows every facet of our company to be run through this software. This allows us to track everything from a centralised point and also use the phrase "if it's not in ConnectWise, it doesn't exist" Cons Support is often slow and deflective when it comes to requests on best practice or ways to achieve a specific task. The software is a bit clunky and sometimes feels like a number of movies are bolt on that are tied in with a price of thread rather than being fully integrated Review Source VR Verified Reviewer Marketing Manager Computer Networking Used the software for: 1-2 years ### "If it's not in CW it didn't happen" June 12, 2018 5.0 Pros It's quite great exactly what number of capacities you approach inside the product the can truly take an association to the following level operationally if it's utilized appropriately. Cons Absence of Azure AD login adjust, they have ADFS bolster however anything not as much as ADFS and you just other choice is plain old LDAP. Review Source Muhammad D. Operations Manager Telecommunications Used the software for: 2+ years ### "Best Help Desk & Ticketing System" January 16, 2019 5.0 Very reliable. Pros Majority of our processes are managed through ConnectWise. It provides very detailed management system. Cons The speed sometimes lags. Very rarely though. Review Source DP Danielle P. Admin Assistant Information Technology and Services Used the software for: 2+ years ### "ConnectWise Manage" August 10, 2021 5.0 The program is much better than Kaseya BMS and wasn't compromised either. Pros Automated billing and helpdesk service board is easy to use and teach to new users. Newer options like Kaseya have less features than ConnectWise. Lots of training webinars. Cons The billing portal isn't easy to use and sometimes support gets really backed up and you can't get resolutions to time sensitive issues. The cost to create a custom report is very high! Review Source VR Verified Reviewer IT Support Specialist Information Technology and Services Used the software for: 1-2 years ### "Connectwise - huge program, lots of opportunity" February 9, 2019 5.0 Pros It is software that has something for every part of a business. It is vastly comprehensive and works SO well for anything you could think of from Sales to Service to Billing Data. It is wildly comprehensive and has a huge knowledge base. Cons I know that it can be expensive and at times can be complicated. Review Source KA Kim A. Director of Operations Information Technology and Services Used the software for: 2+ years ### "My experience recently has been terrible" July 12, 2018 1.0 I need this product to provide technical support. I am so not pleased at this time and have since requested a demo with Sales Force. Pros What I like most about this software is its Service Board ticketing system and that they have a variety of third party integrator that work with the software. It has a lot of bells and whistles to customize what you need to run the service desk team Cons What I like lease about the software is that it is not reliable. The email connector is inconsistently working which also means I don't know when tickets are not going through the system and potentially not helping a customer and losing a customer. Another area that it is week is its CRM , our sales team is looking go to sales force. Its not mobile user friendly. Review Source JF Jordan F. IT Manager Information Technology and Services Used the software for: 2+ years ### "ConnectWise Manage" March 19, 2021 5.0 Connectwise provides a level of customer service that you just can't find anywhere else. It is super easy to get a hold of them and 9/10 times they have the exact answer you are looking for. Pros ConnectWise Manage is by far my favorite IT ticking software out there currently. It has helped provide much higher levels of accountability within the IT department and it constantly receiving great new features. Cons The implementation period takes a long time but it is very understandable once you get into it as they have a lot more to offer compared to other helpdesk systems. Review Source CW Colin W. Owner Recreational Facilities and Services Used the software for: 6-12 months ### "Incredibly vast array of useful integrated tools." June 1, 2018 5.0 Extremely powerful top notch CRM tool that can really take a business to a new level. Pros This software is very powerful and a great all in one tool for managing marketing, contracts, customer service, and all other sales functions. It's pretty impressive just how many functions you have access to within the software the can really take an organization to the next level operationally if it's used properly. Cons The user interface isn't the most intuitive and it took me a lot of tinkering to really get the hang of it. I still am probably missing out on a lot of useful functionality within the software that I do no not currently know how to use. Review Source Response from ConnectWise June 5, 2018 Hello Colin Waters, Thank you for your review. We are pleased to hear that you are happy with our product. Additionally, we understand your challenge of understanding all of the functionality and hope that that you are able to utilize the whole system soon. As a reminder, we do offer ConnectWise University and several other resources that may be helpful to you in your research. We look forward to growing our partnership with you and let us know if there is anything that we can do to help! Laureine Claire N. Manager Farming Used the software for: Less than 6 months ### "Nous recommandons ConnectWise PSA pour les PME " September 30, 2023 4.0 Pros La gestion des ressources de ConnectWise PSA est très bien implémenté Cons La facturation n'est pas juste le plus souvent Review Source VR Verified Reviewer Used the software for: 1-2 years ### "Worst support ever." November 16, 2017 1.0 Its a good package with no support to speak of. Once you sign the 36 months contract on your own. So sad. Its a mistake to sign up. Cons Zero customer support. Large on going fees. Long contracts that they don't support other than taking your money. Its been the worst decision I have made for my business. Review Source VR Verified Reviewer Managing Partner Information Technology and Services Used the software for: 2+ years ### "ConnectWise" March 26, 2019 3.0 It has been positive. Pros Tool is intuitive and built for our industry. Cons It's expensive and they nickel and dime you for add ons. Review Source Stephen V. Marketing Manager Computer Networking Used the software for: 1-2 years ### "Best for MSPs" June 22, 2017 5.0 Pros Great functions that work in all departments. From Marketing, Sales, all the way down to the service we provide to our customers and reporting back on it. Cons It has a larger learning curve that many users are not willing to adapt to. Without proper training it is useless. Review Source IM Ivan M. President Used the software for: 2+ years ### "Lots of Features, Awful UI/UX, But it's still the best in the MSP space" September 1, 2017 2.0 Pros Complete ERP, with lots of integration. Specific for the MSP industry. Connectwise is also very community driven, so that helps a lot with learning to leverage the software better. Cons UI/UX is outdated and difficult to navigate. Innovation is clearly not a priority of the company, much more about slowing rolling updates, and draining clients for money. They know they're the best and take advantage of not having to innovate fast. Lots of gaps in the software that are not difficult to close. Review Source Javier G. Owner Information Technology and Services Used the software for: 6-12 months ### "Best PSA that I've come across" July 16, 2019 5.0 Pros The interface is clean and it's very easy to get to what you need to. I've used other PSA's in the past and you get buried in dashboards. This is simple and to the point. Cons Setting up some of the more advanced features can be quite daunting, the setup table is not to be trifled with. Make sure that you know what you are doing lest you break the software and have to call tech support (which are great anyway). Review Source LW Lisa W. CSC Computer & Network Security Used the software for: 2+ years ### "CW Manage" September 4, 2022 4.0 It’s easy to be able to track procurement items for a client. Pros It makes it easy to review client issues Cons Too many things we need a CW rep to assist with. Review Source VR Verified Reviewer Network Supervisor Information Technology and Services Used the software for: 6-12 months ### "MSPs need to know about Connectwise Manage" October 12, 2020 5.0 We have saved a lot of time and have increased logged tickets and time for clients. Pros Ikke the ability of Connectwise Manage to log tickets and that it allows my team to add pictures and documents for better tracking. I also like the mobile app so my team can add and update tickets on-site Cons Leaning the new ticketing system as well as integrating with Automate was a bit of a challenge. ConnetWise support was able to assist us and get it setup. Review Source ST Sean T. Director of Managed Services Information Technology and Services Used the software for: 1-2 years ### "Very good PSA software with mediocre support and subpar performance" February 2, 2017 4.0 We love the product, regular updates and feature improvements, but it's performance on even very robust hardware is stunningly poor. The timeliness of their support is also very lacking routinely taking days to ask for information included with the original ticket. Pros Tons of features, regular updates, and improvements multiple times per year. Cons Performance is horrible Support is poor Used car like sales experience There are arbitrary limitations to what can be done through the interface and API. The data is there but you cannot automate or take action on it without manual intervention. Requires third party software to get meaningful performance metrics Review Source Response from ConnectWise February 13, 2017 Hi Sean, thanks for taking the time to write this thorough review. We are pleased to hear you love ConnectWise. We also greatly value your feedback regarding our support and limitations. It will be passed on to the appropriate departments. BP Brian P. Network Manager Computer Networking Used the software for: 2+ years ### "Defacto PSA" July 11, 2017 4.0 Pros Pretty much the defact IT PSA. Allows inventory and integration into various 3rd party utilities to provide a central location for storing all your documentation and configuration information. Built in invoicing, billing and sales functionality makes this a fully integrated piece of software. Cons Because of the amount of data stored in the database finding specific pieces are very difficult if you dont know exactly what you are looking for, searching for something can be extremely difficult (which is why third party software vendors have come up with their solutions that ties into this product that make this easier) Review Source ME Michael E. President Used the software for: ### "Essential tool for IT Businesses" February 11, 2015 4.0 My company has been using ConnectWise since 2007 and the product has transformed how we conduct business, while making us far more efficient. Before posting this review I read the others and have to say that I was thrown by one that gave no stars for service. Their service has always been terrific in my opinion. CW has improved the support over the years by adding Chat, making it 24x7 and significantly enhancing their support materials through the University and Marketplace, as well as introducing User Groups and always refining their educational opportunities at the annual IT Nation event. CW is an iceberg of a tool, with 90% of its power beneath the waterline. The key is that you will get out what you put in. I have just started taking the Certified Professional Administrator training, and while I scored well enough on the pre-session test to qualify for this level, I believe that I have far more to learn about CW than I already know. What's great is that the folks at CW make all of this information available. I just have to grab for the opportunity. My recommendation for anyone who thinks that they aren't getting the level of support expected would be to use the resources more. Got a question, use Chat or open a ticket via e-mail. Go to the University and take the relevant courses or check out the Blueprints or partner kits. Go to your local user group and network with your peers. Offer up what you know and take what they have to offer. The industry as a whole benefits from this approach, and we do better for our all-important clients. Anyway, I love the team at CW. The product is a must, but you have to invest yourself fully. It is cumbersome and some things aren't as intuitive as I would like, but if you are invested and flexible to adopting certain best practices, I think you'll find that ConnectWise is a very worthwhile business investment. Review Source JD James D. CEO Marketing and Advertising Used the software for: 6-12 months ### "The Perfect MSP Management Software" May 28, 2020 5.0 I have seen a lot of MSPs struggle to manage time and costs. ConnectWise Manage can do all of this and much more. It was really nice to have one place where we could grab almost all of the info we needed for a given client or project. It can be overwhelming at first. Just stick with it. Pros Time tracking with ConnectWise Manage is wonderful. It's very intuitive and allows for powerful job costing. The software allows for simple project management and greatly enhances project workflow. The tabbed GUI (very similar to a web browser) made it very easy to switch between the necessary boards and views to get the info I needed. Cons I'm not a huge fan of how the discussions flow in the GUI. It feels clumsy and I never really had a clear understanding of what the client would see when I messaged them. Review Source Dan S. Client Sales Manager Sports Used the software for: 6-12 months ### "A full service communication suite " September 25, 2018 5.0 For a business who's looking to grow their service levels and build out the communication to clients, this would be an excellent way to do that. Pros This has made communicating with our clients and being able to support their needs very easy, also the community has been a big help in getting us launched. Cons The back end of this software can be a bit confusing and hard to manage. Review Source VR Verified Reviewer Marketing Manager Used the software for: Less than 6 months ### "Confusing at first" February 7, 2018 3.0 Pros This software has a lot of features for people who are creating tickets. It's integration with Outlook 365 makes it easier to update users on specific tickets. It's laid out in a way that makes sense. Cons As a Marketing Manager, I find this software to be less than useful. It doesn't have the capability I am looking for in regards to emails. I want to see the email that I sent directly in the contact's file to know that I have contacted them before. When I create a marketing campaign, I want to be able to send what email was sent for that specific marketing campaign. It may get easier to use over time, but as a new user, I am finding it extremely difficult to adapt to. Review Source KL Krystal L. Account Manager Marketing and Advertising Used the software for: 2+ years ### "This CRM is very easy to navigate, and user friendly." March 13, 2018 5.0 Organization, and easy communication with the Teams we work with. Pros After customizing fields, statuses and boards, this CRM is very easy to navigate. Adjusting the view to whichever I prefer is great too! Cons I don't care for the difficult process in which to make a company inactive, or remove a user. Also, changing old templates and status boards. It would be ideal to be able to edit them, rather than having to create new ones. It is a hassle having to update old tickets with the new status or board. It would be great to be able to remove a resource from a ticket using the Actions tab on the service board list. Review Source MD Michelle D. Purchasing manager Information Technology and Services Used the software for: 2+ years ### "Good but needs work " May 6, 2020 4.0 It is fair it def needs work and live customer support over the phone. Pros Fairy easy to learn and some Features are great like service board and scheduling. I like the ability to send my PO’s directly from the software. Cons Purchasing tab needs major work. You can have several back to back chats with support about the same issue and explain it the same way yet each time you get a completely different answer from each agent Review Source Similar Products Featured ## Related categories [IT Management](https://www.capterra.com/it-management-software/)[ITSM](https://www.capterra.com/itsm-software/)[Managed Service Providers (MSP)](https://www.capterra.com/msp-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.