# Page 9 | ConnectWise PSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is ConnectWise PSA the right Managed Service Providers (MSP) solution for you? Explore 275 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/107931/ConnectWise-Manage/reviews --- ConnectWise PSA 4.1 (275) [View alternatives](https://www.capterra.com/p/107931/ConnectWise-Manage/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 9 - Reviews of ConnectWise PSA ## Showing most helpful reviews Showing 201-225 of 275 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JJ Jeffrey J. Business Analyst Computer & Network Security Used the software for: 2+ years ### "The product does a good job of bringing contract management, inventory and procurement, and time man" July 11, 2017 4.0 Full business management platform for an MSP. Pros The massive ecosystem of partners that integrate with the platform. Wherever the platform isn't as good, someone has written a competent that fits in seamlessly. Cons Not so much a software issue, but with any big implementation the most value will be gotten out of integrating your business processes and people fully with the product as soon as you can. This is much, much harder than it sounds. Review Source JK Jon K. Network Engineer Computer Networking Used the software for: 2+ years ### "Great software for IT management." September 20, 2022 5.0 Pros Has all the features to run your business in IT Cons Nothing, they have refined this software to almost perfection. Review Source JS Jerry S. ADMIN Information Technology and Services Used the software for: 2+ years ### "Great Service" July 16, 2019 5.0 Pros Does ticketing and email threads along with PO and serial tracking and leads for new customers. Cons I really can say I have no cons about this software at all. Reason for choosing ConnectWise PSA Great customer service along with reliability. Review Source CA Chris A. VP of IT Used the software for: 2+ years ### "Robust software that will provide all your CRM needs" January 17, 2018 4.0 Pros Good ticketing system, with many features. The ability to do quoting and invoices, track time and costs per client, dispatching, and integrate with RMM tools Cons This software is only as good as the initial build and layout. You will need an FTE dedicated to learning and managing the needs of the business. If you are looking for something simple to use out of the box this is not the software for you. Review Source DB Dylan B. IT Specialist Legal Services Used the software for: 6-12 months ### "Easy to use and reliable" May 3, 2023 5.0 Pros It's very simple and offers great features. Cons Sometimes it can be confusing when implementing new tools were things are located. Review Source BR Brian R. IT Consultant Information Technology and Services Used the software for: 2+ years ### "Connectwise" March 5, 2019 5.0 Excellent. Have been using for 4 years now at 3 different companies and it makes life easy. Pros Easy to manage client data and appointments. Cons If not hosted on site you are dependent on internet connectivity to their server. Review Source AC Aaron C. Project Services Manager Used the software for: 2+ years ### "Overall, Manage has been a great product over the last 7 years." September 1, 2017 4.0 Pros I really like that the software is web based, which helps a a lot with installation and maintenance of the software. It has robust modules and workflows which help make sure that we don't miss tickets and SLA's and it pretty configurable. Cons Customer portal is terrible and needs work. Consistent updates are nice, but seems like every major upgrade breaks something with accounting. Review Source SV Shane V. Server/Network Specialist Used the software for: 6-12 months ### "Gets the job done but improvements can be made" January 19, 2018 3.0 Pros There are a LOT of items you can manage in this software. Learning the software can be a bit of a burden up front but once you get the hang of it, it truly is great for managing all kinds of things such as inventory, projects, service tickets, and correspondence with clients. It definitely makes a great effort in making an "all in one" type product. Cons We use the cloud based service, which is pretty slow at times. There have been times where I've had to restart the software because it doesn't perform super well. Queries also tend to take a long time to complete (up to 30 seconds at times). Support is also kind of hit and miss depending on who you talk to. Review Source AC Amber C. office Computer Networking Used the software for: 2+ years ### "easy to use, easy to navigate" October 19, 2018 4.0 Pros The ease of use and ability to locate the data you're looking for quickly is great. It's been a great tool for us Cons not linking with other software that we use Review Source AC Aleksandra C. Office Admin Information Technology and Services Used the software for: 6-12 months ### "Not bad but still has to be improved " June 4, 2018 3.0 Would be nice to have some training on its features. Pros I like that there are many features and tabs like a project, procurement, sales, marketing, and service boards. I do a bit of each so it's extremely important that I can do all of it using one tool. It's also linked to the tool we use to create our quotes which is great. Cons I don't think it's easy to use, I've been taught by a very knowledgeable person on how to use CW and still, there are so many gaps. Review Source WB Wesley B. Project Manager Information Technology and Services Used the software for: 2+ years ### "Product works well, but development tends to cause more problems than help." May 17, 2017 4.0 Pros Easy to use. Powerful platform to manage all of our customer interactions. Integrates well with most of the key applications we use daily. Cons Each new release introduces new bugs in existing features that worked previously. Working with support is great, but many items get pushed to development and take months to resolve. Review Source TB Teryl B. Founder Used the software for: ### "Better decisions" February 11, 2015 2.0 Madelyn Newman, you asked for this review so I am recording it. I have kept quiet for many years. I now place responsibility on CW for everything from bathroom leaks, global warming, fleas, pot holes in the bay area to declining revenues for service businesses. My (now) 39 year old IT company was part of an early CW group of partners and support from CW has always been abysmal. Arrogance prevents effective response. This may have improved but we are no longer a CW partner, since support for the crucial element of our business is imperative, and CW does not seem to understand partnership support. I believe that CW was developed for the owners' particular (VAR?) business, all nuances of 'particular' included. There is a multitude of extraneous stuff in the software that one could never figure out with what to do, and often confounds one's efforts to do the right thing. Navigation in CW requires excessive key strokes if one even could decipher where to stroke! I have colleagues and friends in the industry that continue to suffer CW's practices, many because they don't know what else to do, some newbies that believe the hype and blame themselves for the discombobulated issues, and just a few that have conquered the complexity of what should be not simple, but a straight forward activity. Billing is the lifeblood of any service business. I once thought we invested so heavily in CW that we could not afford to get out but not true. Never too late to do the right thing. Review Source JD Jeremy D. President Used the software for: 2+ years ### "Great for MSPs" May 16, 2017 5.0 Pros Complete solution for Managed Service Providers. Great product for tracking your billable time and help desk tickets. Also includes great escalation functions. Cons It does take several days of training to master certain sections. I takes several weeks for implementation to work through the workflows. Review Source MS Matt S. PIC Used the software for: 2+ years ### "Has a lot of really good features however support can be difficult and performance is not very good" February 7, 2018 3.0 Pros Has lots of features. Fully loaded for all of the needs of an MSP. Ticketing, Sales, Asset Management, Time and Expense, Procurement all in one solution makes it easy Cons Slow and clunky. API calls can bring your whole production server down. Updates tend to break more things than they fix Review Source GW Gary W. Service Manager Information Technology and Services Used the software for: 2+ years ### "Last CRM You'll Need" August 21, 2018 5.0 Pros It does everything, there's nothing our company needs, from invoicing to tickets to communication with clients, that this product doesn't do. Cons Ramp up time, depending on your role, can be a bit lengthy, the training video's provided by ConnectWise are decent, but are sometimes lacking. Review Source WH Wayne H. Support Engineer Information Technology and Services Used the software for: 1-2 years ### "Fantastic ticketing system" October 3, 2019 5.0 Pros Very easy to organize tickets and collaborate with other technicians. Cons The search function leaves no room for error. They need to add the ability to rename a customer if they change their business name and retain all of the tickets and structure. Review Source AS Andrew S. Service Manager Information Technology and Services Used the software for: 1-2 years ### " ConnectWise Manage Review" May 16, 2019 4.0 Pros Comprehensive! Manage covers off everything from tickets in to reporting on time, our techs have much better time entry habits now that they have Mange as there Ticketing tool Cons Not mobile responsive and is Windows only no Mac app Review Source Jason C. Service Desk Manager Apparel & Fashion Used the software for: Less than 6 months ### "Not the prettiest..." March 19, 2019 4.0 Pros If you think "can ConnectWise do ..." the answer is mostly likely a "yes." ConnectWise has the most functionality of any ITSM tool that I've used in my 10 years. Billing, Help Desk, Quoting, etc. all in one package. Amazing. Cons The interface leaves a lot to be desired - CW still seems to be stuck in the 2000s. Onwards and upwards. Review Source BR Brock R. Systems Engineer Used the software for: 2+ years ### "Excellent investment" May 17, 2017 4.0 Pros Ease of deployment & technical assistance to get up and running quickly. Enabled the company to take a organized approach to managing customers. Cons Remote mobility app - lacks some key features that the main application has that are critical to ease of use. Review Source jB jason B. PM Information Technology and Services Used the software for: 2+ years ### "high ranking CSM" February 21, 2017 4.0 good software. some parts are a little clunky but over all the best I have used. the chat option is very good to have as well. Pros chat option Cons projects are clunky Review Source Response from ConnectWise February 23, 2017 Hi Jason. Thanks for the valuable feedback about ConnectWise. We are so pleased to hear that it is the best that you have used. VR Verified Reviewer Technical Support Genius Used the software for: Less than 6 months ### "Great Product, Great Customer Support" May 4, 2018 5.0 Pros Much better than our last platform. University makes onboarding a breeze. Customer Service beyond awesome. Cons Lots of learning, and a lot of setup, but in the end it has made us more streamlined. Very much worth it. Review Source Response from ConnectWise May 31, 2018 Thank you so much for your review! We really appreciate it and look forward to growing our partnership with your company. JS Joanna S. Inside Sales Manager Computer Networking Used the software for: 2+ years ### "Easy to use and flexible to implement" July 16, 2018 4.0 Pros One of the biggest Pros is how easy it is to use and find information. The documentation is updated and helpful too. Cons The project management could be better. We are a larger company and need more Project Management tools. Review Source VR Verified Reviewer Ingeniero Construction Used the software for: Less than 6 months ### "Muy buen software " March 6, 2023 5.0 Pros Tiene un soporte funcional bastante atractivo y con uan buena interfaz. Cons Al principio es un poco tedioso de utilizar, pero al fi al le coges el truco. Review Source FH Frank H. Solution Architect / Project Manager Used the software for: ### "ConnectWise PSA - The Heart of Our System Integration / Managed Services Business!" February 11, 2015 4.0 The operation of our business, with 16 on staff, really depends on the integrated foundation of ConnectWise, Quosal, and LabTech (with QuickBooks Enterprise for accounting). We build quotes, manage opportunities, schedule/execute Services and Projects (some fairly complex), handle products (we use Procurement - full package), Invoice clients, manage agreements, and provide managed / remote services for a wide range of clients. The 'pros' of ConnectWise and its affiliated components are really too numerous to list. Suffice it to say that we effectively meet the needs of dozens of clients in a timely and effective fashion ONLY because of the powerful tools at our disposal. This includes making extensive use of workflows, reports, and other functionalities offered by ConnectWise. Are there 'cons'? Of course...but getting fewer with each new release! There are Project Management, Inventory Management, and Mobile App limitations. At the moment, for example, there is no good way within Projects to establish / handle task dependencies (but it is coming soon). I would also like to see real two-way integration with MS Project Server. Overall, we are extremely happy with ConnectWise and keep finding new ways to make use of its features and functions to improve our operation. I would recommend it to anyone trying to offer professional services in the technical arena! Review Source TT Tim T. Owner Information Technology and Services Used the software for: 2+ years ### "good software " April 17, 2017 5.0 been a customer since 2008. Recent upgrades make the software easier to use and the new layout is much cleaner Pros It does everything, even a good CMS Cons not intuitive enough, too hard to use in several places. 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