# ConnectWise PSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ConnectWise PSA the right Managed Service Providers (MSP) solution for you? Explore 275 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/107931/ConnectWise-Manage/reviews --- ConnectWise PSA 4.1 (275) [View alternatives](https://www.capterra.com/p/107931/ConnectWise-Manage/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of ConnectWise PSA Ease of use 3.7 Customer Service 3.7 ## Pros and Cons in Reviews Extensive integration ecosystem 82% positive reviews out of 51 Most reviewers find integrations enable seamless connections with third-party tools, centralizing operations and enhancing overall productivity. Eileen W Senior Business Analyst, 11 - 50 employees. "It has many integrations across many softwares and highly customizable." Frequent slowness and lag issues 79% negative reviews out of 34 Most users comment performance and speed are major frustrations, with frequent lag, slow loading, and delays disrupting daily workflows. Fran B Business Development , 51 - 200 employees. "There are some issues with latency and ability to use product services when updates have been released." Comprehensive project and ticketing platform 96% positive reviews out of 25 Most reviewers describe project and ticket management as highly effective for centralizing tasks, tracking progress, and streamlining business operations across teams. Derek D vCIO, 2 - 10 employees. "I like that ConnectWise PSA brings everything into one place, tickets, time tracking, projects, and billing." Flexible workflow automation tools 83% positive reviews out of 24 Most users report workflow automation significantly reduces manual errors, saves time, and keeps processes organized through customizable, automated rules. Joshua J Director, 201 - 500 employees. "Workflows can do a lot, aligns to ITIL, can be built in a flexible way to support the needs of the business." ## Showing most helpful reviews Showing 1-25 of 275 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daren A. President Information Technology and Services Used the software for: 1-2 years ### "Connectwise Manage" December 11, 2019 4.0 We are using this product to keep track of all our customers, their systems, software and the tickets assigned to those systems Pros We like Connectwise Manage because it is very detailed and allows us to keep notes on all of our customers - what we have done for them in the past and service tickets for everyone. Cons The Connectwise platform is very detailed so the learning curve can be very high when you are first starting out. Instead of importing our information, we just input everything. Switched from [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) The Solarwinds product kept going thru changes, some good, some not so good and since we were already using Connectwise Connect, we decided to make the move to Connectwise Manage Review Source Yeprem A. Systems Administrator Information Technology and Services Used the software for: 1-2 years ### "Complete solution but slow as molasses" February 12, 2020 4.0 Pros Almost every base is covered in the desktop version of Connectwise Manage. The web version is quite complete as well. The mobile app is horrendous. Cons Slooooooowwwww. I can't stress enough how slow it is. Every user at our company complains about how much it lags. It doesn't matter where we are or which computer we are using. It is slow. Gigabit internet connection at home and at the office, slow. Brand new 8th gen CPU desktop with SSD. Slow. Laptop. Slow. It is painful. Loggin tickets just gets us the same replies. Try clearing the cache. Try restarting. Report slowness next time it happens so we can check. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) I switched because I thought it would help streamline our support. I thought wrong. Review Source AJ Andrew J. NOC Lead Information Technology and Services Used the software for: 2+ years ### "Outdated and complicated configuration but reliable " May 7, 2025 3.0 overall it just works and has what we need. we can rely on it to function day in and day out. It may be a bit complicated and clunky to configure but reliability of it functioning is there. Pros It is extremely powerful and can do just about anything you need out of a PSA. It does just work once it is setup and everything integrates with it. Cons complicated and outdated. It does not feel like a modern platform. there are aspects like pods that you can't control granularly on tickets. Review Source JF Jake F. Second Line Sysadmin Telecommunications Used the software for: 2+ years ### "A Feature-Rich Platform Backed by Outstanding Support" December 12, 2025 5.0 Overall, the experience has been very positive, and I cannot recommend the tool enough. It offers excellent value for money given the power of the platform, and the customer support is outstanding. Support responses are quick, even for the most trivial issues, and if an immediate answer isn’t available, regular updates are provided until the issue is resolved. Pros It is a great ticketing tool with a wide range of features that provide detailed analysis of tickets and team productivity. The level of customization allows tickets to be managed efficiently, making categorization, prioritization, and assignment straightforward. Cons Configuration can be somewhat confusing, particularly when trying to locate the correct areas to configure specific settings. Additionally, many ticket options, such as ticket types and classifications, must be created manually, which can be time-consuming. Due to the way tickets are received, formatting within tables can be lost, which can be frustrating. Review Source TW Tina W. Technician Public Safety Used the software for: 1-2 years ### "Excellent cloud ticketing system" December 13, 2025 5.0 I love working with, and absolutely recommend ConnectWise. It has been one of the easiest in-office norms to acclimate to. The interface of ConnectWise is easy to figure out! Pros ConnectWise is robust -- there are tons of features and options that provide an elaborate ticketing system, including all of the multimedia uploads required of a modern business, met with time keeping tools. The ticketing system is very collaborative, and supportive of remote workers. Overall awesome for a collaborative ticketing system for the mainstream end user, and beyond. Cons Not anything specific. It works flawlessly. There are so many customizable options. YA DIBYA, awwww yosssssss. :3 Review Source MC Mitch C. Escalation Tech lead Information Technology and Services Used the software for: 2+ years ### "Great Ticket Management" September 22, 2025 4.0 Overall its been great, We are able to manage our tickets and manage our clients and their needs. It is also secure. Pros It is Very Secure and has good Customer support when we need help with managing our tickets. We are able to make boards and have workflow rules to help take care of clients. Cons Sometimes its slow and it requires a lot of training to get good at working the workflows and setting them up. Review Source LK Lorenzo K. Security Project Engineer Information Technology and Services Used the software for: 2+ years ### "Pleased Overall" March 24, 2025 4.0 Overall, I have been fine with it from a user POV. It does what we need it to, has deep customization, and supports integration with all tools we use. I am not sure if another product would better serve our team, but i am happy with where we're at. Pros Well built application with deep customization and strong reputation in the MSP space. We have been using this for a long time and it has served us well from an on-prem and remote worker POV. Cons Support has been lackluster over the years, feature updates take a long time to be reviewed and accepted, it seems like this product is easy to misconfigure and then get stuck with how things were built prior to your involvement. Review Source AB Alex B. IT RMM Technician Information Technology and Services Used the software for: 2+ years ### "Integrations, Tie-ins, and Control" May 20, 2025 5.0 ConnectWise is my guidance during my day. Issues from our device management system create tickets that are added to my Outlook calendar for action. Everybody I may have to reach out to for a ticket is normally already in the system so a couple of clicks get me their info and sends off the notifications I need. The service agreement details are also available so I know what metrics I need to operate under. Peripheral things I used to need to look up in different systems are all now available in one place allowing me to focus on the technical task at hand. Pros The integration of services is great. This software ties into our device management solution and allows for automatic ticket creation that then flows into our service path. From issue detection to tech action to client notification to resolution, ConnectWise handled all the tracking making sure our service agreement metrics were met. Cons Since the integrations are extensive, the configuration can be as well. Unsurprisingly, if you tie in everything that you can, the setup and maintenance grows. Review Source TB Thomas B. Risk and Compliance Consultant Information Technology and Services Used the software for: 2+ years ### "Connectwise PSA - It does what it says on the box and does it well." May 28, 2025 5.0 I used Manage for over five years in the MSP setting. It was my day to day work management platform and I have had very little complaints. Connectwise support has also been one of the better supports in the MSP space. Pros A straightforward PSA that actually does what it says on the box. Tickets done in a way that makes sense with time tracking that is easy to use for the whole IT staff. The project management experience is just ticket organized in a project setting, rather then a complex new problem to solve. It integrates with so many platforms. The rules for triage to QA are easy to configure. This PSA is fantastic. Cons The desktop client is slow and the web client is only OK. Also, if you are not hosting the instance yourself, getting backups is a real challenge. Review Source DD Derek D. vCIO Information Technology and Services Used the software for: 2+ years ### "A Powerful Tool with Room to Improve" May 12, 2025 5.0 Overall, ConnectWise PSA has been a solid tool for managing our IT services. It helped us stay organized and improved our workflows, but there’s definitely room for improvement in areas like projects and reporting. Pros I like that ConnectWise PSA brings everything into one place, tickets, time tracking, projects, and billing. It helped us stay organized and save time with its automation features. Cons The project management tools felt a bit clunky and not as user-friendly as the rest of the system. Reporting could also be hard to customize and wasn’t always easy to get the info we needed quickly. Review Source KP Kayli P. Office Manager Security and Investigations Used the software for: 6-12 months ### "Not convenient for simple tasks" April 28, 2025 1.0 I find that ConnectWise PSA makes more problems than helps with the companies finances. We end up having to spend more time on fixing errors. Pros There is a large number of things you can do in and use for in PSA. Cons Sync issues, the extended process for something simple, the smallest error turns into a huge throughout other parts of the finance world, support has a language barrier and its hard to communicate quickly. Review Source VR Verified Reviewer Systems Engineer Information Technology and Services Used the software for: 2+ years ### "Well known and trusted by my company and MSPs in general" November 29, 2024 4.0 Well known and trusted by my company and MSPs in general Pros Well known and trusted by my company and MSPs in general Cons The cost is relatively high compared to competitors Review Source AF Alexia F. CMO Consumer Electronics Used the software for: 1-2 years ### "ConnectWise PSA is great for keeping track of all our projects and client communication in one place." September 20, 2024 5.0 Pros I love how easy it is to create and track tickets, and the built-in CRM is a game-changer for our team. Cons The interface can be a bit overwhelming at first, and the learning curve is steep for new users. Review Source James V. Director Computer Networking Used the software for: 1-2 years ### "OVeral shocking experience" November 1, 2019 2.0 We have literally had zero benefits working with Connectwise. Its cost us £000's and we have wasted so much time since using Connectwise..... its the single worst decisions we have ever made as a business. We spent and invested a lot of time ensuring we would get the most out of it, but it just hasnt happened... the issues are too frequent, support to slow and overal a very bad experience. Reaching out to Connectwise with a long list of issues has resulted in 4 people calling to say how sorry they are, any they WILL definaltey help but then the next update is the ticket closing - thanks. Pros The end of the ady when i can log out of Connectwise. The Contract part and some automation is good. Cons Practically everything else: Slow - keeps hanging when doing tasks such as save a ticket, send and invoice, close tickets - you know really important tasks which should be almost instant. absolute zero support from CW. Been told its a programming issue with bulk tasking and it will be fixed - still waiting, much like when using ConnectWise manage - always waiting. Then there is the general support - lacking to say the least. Then the onboarding - they say we get you completely up and running. What they should have said is You'll want to be running away by the time you come to use the product. Unless you learn it all in the onboarding process your on your own or you have to pay a huge amount more for help. They literally just churn you out and get the next lot of sheep in. Sales team lied about how it would interact and sync with Xero. Told me the same way as Quickbooks does and then showed me how QuickBooks Desktop syncs, saying just like this.... IT DOESNT you have to pay someone else to move your data from your PSA to your accounts package REALLY @ $245 extra per month. Didnt tell me that before i signed up. Cloud console which was supposed to save time by synchronising Office 365 licenses to contracts was often wrong, very clunky and then stopped working - another paid feature of Connectwise that didnt work. I could go on, but you get the picture. Its not all smooth sailing and is causing lots of issues in our business. We tried to reach out to CW but they're not helping Reason for choosing ConnectWise PSA The sales team ensured me it could do that things that i listed. They literally lied about it and then following implementation we found out it would do the things that were promised. Review Source VR Verified Reviewer Finance Manager Information Technology and Services Used the software for: 2+ years ### "Excellent!" August 14, 2023 5.0 Excellent. Moving our Finance Dept to CW was one of our most important decisions. Pros All our company in one single Tool. From Service to Finance. All the agreements, all the invoices. What is not in CW it does not exist. Cons Sometimes it's realy complex to use and understand. But once you get used to ALL the things it has, it's a must have tool. Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Moved from another Vendor. Review Source SG Shaun G. Manager, Managed IT Information Technology and Services Used the software for: 2+ years ### "Solid suite for smaller MSP's" May 25, 2023 4.0 Pros CWM meets our needs in so many ways. It's designed to be used by businesses like ours and meets nearly all our requirements without needing to be heavy upfront development to become functional. Cons There are limitations and customizations you'll wish for that it just cannot accommodate. There is a "right" way to use it that most companies will not likely align with 100%. Review Source 🔥 Paul S. CEO Information Technology and Services Used the software for: 2+ years ### "ConnectWise hasn't made it to the 21st century and private equity is destroying the company" March 30, 2021 2.0 ConnectWise was a leader, and it's momentum changed our industry. Unfortunately the product hasn't evolved and is being left behind by competitors. Now with Thoma Bravo investing it's a flip house - extract value, sell or go public. Now it's about Shareholder return, before it was about the shareholder return tired to the user experience. It now officially costs me 10x more to call ConnectWise than it does to deal with the issue myself. Pros It does an adequate job of managing tickets, although the product remains tired and dated in how it looks and operates. Cons It's slow, it's clunky, it's busy, it's tired, it's trying to be so many things that it's hardly good at the most important things. Review Source RM Roger M. VP, COO Information Technology and Services Used the software for: 2+ years ### "ConnectWise streamlines our MSP processes" March 31, 2021 5.0 Pros ConnectWise was designed from the ground up for MSPs, by MSPs. The service tickets and CRM functionality works well. ConnectWise also have a huge partner network of add on tools that fit the gaps so ConnectWise does not need to build in every solution. Cons There are things that are limiting like the dashboard functionality, reporting, customer portal options, knowledge base and document management where ConnectWise is limited. As long as you know you will need other system or tools that integrate with ConnectWise to fill the gaps, your strategy should be sound. Review Source Jared M. NOC Manager Information Technology and Services Used the software for: 2+ years ### "CRM for the Best in the Biz!" October 29, 2019 5.0 With ConnectWise Manage behind us, we've spent the last 6+ years blazing a trail in our local market. Taking on client for year over year growth. And not enough thanks can be given to the tools that helped us get there. With a friendly (now giant) team behind it, ConnectWise Manage integrates with, and has truly become a standard in the industry. You've been with the rest, now get with the best. Pros ConnectWise Manage has enough features to essentially run your entire business out of! When it comes to tracking issues, maintaining inventory and documented details across many partners/clients/sites - this is THEE tool. Abundant resources to learn the tool exist including certification learning courses. (You're going to want to take them). Cons Interface has been ignored for a long time - its universally uglier than ALL of its competitors. This has been massively improved over the last year and continues to get better as it is finally a focus for them after the many recent developmental hurdles they need to address from the various M&A from the last 4 years. Some more advanced features really require some 'higher' learning to understand and best implement. Thankfully they have many MANY resources for this. Alternatives considered [Rev.io Billing](https://www.capterra.com/p/25471/Rev-io/)[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Review Source PF Paul F. Director of Service Delivery Information Technology and Services Used the software for: 2+ years ### "Connectwise gets the job done but could use a facelift" March 19, 2021 4.0 Overall it is a good platform and ecosystem. They have acquired many other platforms and services over the years. Being a market leader would just like to see more out of CW. Pros At the end of the day CW manage does what we need it to do. It's strong suits are ticketing, configuration tracking, and large of integrations. CW is one of the largest PSAs out there in the MSP world and they are stil here for a reason. Tight integration with their RMM automate is a big plus as well. Cons To me being a long time user I woudl like to see greater progress with updates and improving the user interface. CW from 10 years ago doesn't look much different than CW of today. While features trump usability at some point it starts to weigh you down. Especially when comparing to other platforms that seem to be up to speed with the modern age. Alternatives considered [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Review Source MW Malith W. Senior Systems Consultant Information Technology and Services Used the software for: 2+ years ### "Why I like ConnectWise PSA over the rest" October 20, 2023 4.0 Pros I like their Desktop Client, which I don't see in AutoTask. It's made my life easier a lot of times. Even if you hit the refresh button accidentally, the ticket note's start time won't reset.Though we think it is great when everything can be accessed over a web browser, it isn't always true. Cons The lack or notifications feature when you have an update to a ticket. Review Source VR Verified Reviewer Marketing Manager Information Technology and Services Used the software for: 2+ years ### "The Backbone to Our Business" June 15, 2023 5.0 Pros ConnectWise is the core system we use to provide service to our customers, and it make it easy to track and invoice from. Cons Can be laggy sometimes and can't keep up. Review Source Jason M. Sales Manager Information Technology and Services Used the software for: 2+ years ### "Connectwise Manage review" October 21, 2022 4.0 It is our PSA for the entire support team and in general most of our users are happy with ut Pros The scope of features and works it covers. As an MSP it supports us quite well Cons The CRM function and lack of proper Marketing capabilities Switched from [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Features Review Source VR Verified Reviewer Owner Information Technology and Services Used the software for: 2+ years ### "Boosting Productivity with Automated and Centralized Management" May 25, 2024 5.0 Pros ConnectWise PSA has been a valuable asset for managing my business operations, offering a single platform to handle project management, ticketing, and billing. The software's automation features have saved me time, allowing me to focus on growing my business. The integrations with other tools have streamlined my workflow, and the reporting functions provide insights to make informed decisions. Overall, ConnectWise PSA has helped me stay organized and efficient. Cons ConnectWise PSA's setup can be time-consuming. Be prepared to invest effort in configuration. Review Source MG Michael G. President Computer & Network Security Used the software for: 2+ years ### "Connectwise runs our operation" January 25, 2021 4.0 ConnectWise Manage works very well for our business. We have invested in most of the components and integrations that we can get to properly manage our teams and out clients. Overall it is a good system for managing an IT service and support operation Pros We use Connectwise Manage to run all of the aspect of our daily operations. Its ticket and issue management functionalities work very well for an IT service and support organization and they have thought of many of the challenges that we encounter every day Cons Reporting from ConnectWise can be challenging. The canned reported often lack some piece of information that we would like and they are not formatted properly to download and manipulate in Excel. We complement this using custom data sets in BrightGauge and create reports and download from there but it is time consuming and resource intensive to create these with the limited knowledge of the database that we have. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.