# ServiceMax Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ServiceMax the right Scheduling solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/107954/ServiceMax/reviews --- ServiceMax 4.3 (43) [View alternatives](https://www.capterra.com/p/107954/ServiceMax/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ServiceMax Ease of use 4.0 Customer Service 4.1 ## Pros and Cons in Reviews AL April L Counselor/Assistant Project DirectorHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Tech support is phenomenal, they are always willing to address issues, and are always polite despite frustrations. “ February 4, 2021 ## Showing most helpful reviews Showing 1-25 of 43 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Curtis B. Used the software for: ### "Great work flow solution" November 7, 2016 3.0 Our Alberta location had used ServiceMax for a number of years, and found that it saved a lot of time on the administrative tasks such as quoting, generating work orders, and invoicing. Review Source GB Greg B. Salesforce Owner Used the software for: 2+ years ### "Ran the service business quite nicely" December 9, 2018 4.0 All in all its a good product. But when it comes to trying to back out or remove the package from Salesforce it's not a straight forward one click uninstall. Pros Although a little time consuming, once the set up is complete. The 'SFM' driven process flow means the users will be able to complete the required information not just in a service flow, but any that the business requires. Worked very well with some employees who were forgetting certain entry points or attempting to skip points in the process. Cons The only real negative point to Servicemax is the resource hunger. The package when installed in Salesforce seems to take up a large amount t of space, and the custom code delivered in our implementation (by Servicemax or their trusted partners) was not the best commented so it was difficult for a programming novice to amend for code coverage purposes. Review Source FA Frankie A. O&M Regional Manager Used the software for: 6-12 months ### "Service Max add on for Salesforce seems to be a Lambrghini, but it takes a multitude of engineers." May 17, 2017 3.0 Exercise the brain cells and learn a another programming platform. Pros It has a plethora of useful gadgets and toys and seems to be a cradle to grave solution once you have the programmers behind you to help. Cons Difficult to program, Although it keeps all service tickets, There is no real way to see all the files that are attached to the Work Orders. As a maintenance department, legacy data easily accessible is what is needed for techs when they roll onto a job and equipment. Review Source AL April L. Counselor/Assistant Project Director Hospital & Health Care Used the software for: 1-2 years ### "(Former User) ServiceMax will cost you more to access features." February 4, 2021 4.0 Tech support is phenomenal, they are always willing to address issues, and are always polite despite frustrations. This is a good program for those who often work remotely. Pros Overall initially this software appeared to work well in terms of our company size, ease of access while we worked remotely, and ensured high availability in terms of our sales platform. Cons The cost of the software, is not as definitive as it states. While i rate this software in mid-tier, in order to gain optimal benefits from utilizing this program, you will have to pay development fees towards the subscription fees. As a large company, this becomes costly. Moreover, gaining resources can be tricky. Review Source LW Lori W. Service Coordinator Used the software for: 2+ years ### "Very user friendly and the options for data management is good" July 17, 2018 5.0 Much more efficient service data entry and therefore quicker invoicing to the customer. Better access to reporting and real time updating. Pros I have always been happy with the great support, they are quick to respond back and always get all issues resolved in a timely manner and are patient when you are not sure what they are wanting you to do. I also like the how efficient it is to enter work orders and make adjustments to them. Cons The report designing has been challenging and difficult to get the info I want. When I create a report there are a lot of options to create for however the items available under those options are limited. Review Source RC Ronald C. Service Manager Used the software for: 2+ years ### "ServiceMax has helped us to keep our parts inventory accurate and track our customer experience" July 18, 2018 4.0 Pros For us the parts inventory control is hugely important. We also use the system to track our depot and field service calls to insure that our financial department has the information they need to create invoices and for FDA tracking/reporting needs. Cons Reports. The way the system is set up it can be hard to impossible to get all of the information we need on one report. Exporting to Excel and reworking the data is not a good option although it can be done. Review Source DS Desirae S. Data Quality Professional Used the software for: 1-2 years ### "ServiceMax" February 11, 2017 5.0 ServiceMax believes in the importance of getting the right person and the right parts to the right place on time. They have created an innovative suite that helps field service technicians track their van stock, service calls and even parts and instruction manuals on their iPads. It is a great product. They have been purchased by GE. I'm interested to see where they go from here. Pros Full-service suite for the field service industry. Cons The application is intensely complex. Review Source NV Naveen V. Used the software for: 2+ years ### "Best Software for Field Service on Salesforce Ecosystem" October 24, 2016 5.0 ServiceMax is a complete field service solution. They provide iPad, Android Application with real time data and offline capabilities, which is awesome. Every one in the field service department have the latest information right in hands and which is really helpful. They are keep evolving and a great customer listeners. I love the Product they have on Salesforce. And all the applications. Pros Mobile Apps. Real time and Offline capabilities. Best field service app on Salesforce. Review Source MD Mahesh D. Tech Arch Used the software for: 2+ years ### "Servicemax is one of the top most Field service engineering application which we can install and use" February 27, 2018 4.0 Pros Easy to configure and easy to customize on top of standard behavior. Lot knowledge base is available for use. Cons Troubleshooting some of the issues are tough as we will not have their internal managed code and needs to depend on their customer support. Review Source AH Andrei H. Service Manager Industrial Automation Used the software for: 1-2 years ### "Lots of clicking" July 21, 2017 4.0 Good software. Large learning curve, but once you get through that it's capabilities are large. Pros Very powerful. Holds all the information that you could possibly want it to hold. Pretty straight forward. Cons Lots of navigating needed. Too much clicking to find what you're looking for. Would be nice to see a list of navigation options per customer. Review Source KC Kelly C. Used the software for: ### "Works well but is costly" December 13, 2016 3.0 We used it internally to schedule appointments and also to manage our custom objects in Salesforce. Management decided this was too costly, so we did end up switching to a cheaper option. Review Source PT Pallavi T. Used the software for: ### "Very much helpful application" October 25, 2016 5.0 Its very helpful with Contract management, Product Management. It comes with Maps to help with Geo Locations for Contracts and Products for the Service Engineers. It has lot of Builtin Process which will help the developers and Users alot. Review Source PT Pallavi T. Used the software for: ### "Excellent Tool for Sales and Service Teams" December 16, 2016 4.0 Eases the process for Service team by allowing them to create Service Order, by processing Service Order. Review Source MK Megan K. Accounting Assistant Consumer Services Used the software for: Less than 6 months ### "Servicemax review" May 4, 2015 3.5 Pros Everything I need is in one place. There are many ways to get the information you need. You can put in invoice number or address or persons name to find customer's file Cons Takes a lot of steps to find what you are looking for Review Source Bianca M. Commissioning Documentation Engineer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "A great tool for long term quality work" February 19, 2026 5.0 ServiceMax replaces a "fix it when it breaks" mindset for a proactive, audit-ready approach. It is a a smart long term tool if your priority is high-precision work and keeping your safety standards working. Pros The traceability of tasks is a standout feature for anyone in the engineering industry. It provides a full, timestamped trail for every task/ issue in the asset, showing exactly who worked on what part and when. Cons Navigating through multiple screens just to close out a simple task or update a status can be frustrating for technicians who just want to get the job done and move on. Review Source VR Verified Reviewer System Engineer Medical Devices Used the software for: 1-2 years ### "Best Tool for Field service Operations" January 30, 2025 5.0 I have a total of 3 years experience in Servicemax Pros Servicemax Helps Business to dispatch work orders for any field service operations. Provides a wider visibility on Cases and work orders which helps technicians to easily work one those items. Cons Sometimes Servicemax Url becomes unresponsive if there is any global outage and it take more time for product team to resolve those Review Source CP Casey P. Technical Manager / Software Quality Medical Devices Used the software for: 2+ years ### "ServiceMax Review" August 15, 2018 5.0 I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with. Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians. These Tools require calibration on a specific intervals and using a tool outside of its calibration expiration is a a regulatory concern. Before, this tracking was done manually via a spreadsheet and audits on this process were poor. I was able to build custom objects in Salesforce and then leverage ServiceMax to create the functionality that allows our Service Center to easily manage the Tool Calibration process and improve regulatory compliance. This included automatic notifications when tools were due for calibration, when tools ship to and from our Service Center and the ability for Technicians to view, receive and ship Service tools from the ServiceMax mobile application. Pros Overall the software does what its intended to do. It allows our Field Service Technicians better visibility to their workload and a one stop shop for completing service reports, ordering spare parts, visibility for upcoming preventive maintenance visits, a heads up on instrument technical updates, etc. It also provides dispatchers and Service Managers with the information necessary to realign jobs and stay on top of the day to day. From a support standpoint, I find the system is fairly easy to learn and setup. There is a learning curve to getting started but the documentation is great and the SM community is fantastic. Cons ServiceMax configuration needs some type of versioning or configuration tracking. It also needs an audit trail of who changed what and when. May times I go behind someone and have issues to find out what they may have changed inside of an SFM. The Preventive Maintenance plans and triggering PM Work Orders process seems like it could be simplified a bit. There seems to be a lot going on and it makes the overall process a little complicated. Review Source BM Brandon M. Project Manager Environmental Services Used the software for: 2+ years ### "My Servicemax Review" June 14, 2022 4.0 Pros Generally easy to find historical WO information and information on technicians. Once WOs are created, it is very easy to change or update details on the WO. Cons I wish there was a more accessible way of determining who is available from a particular service team for a particular project scope directly from the WO page. I find the current process clunky. Review Source SG Shelby G. QA & Environmental manager Pharmaceuticals Used the software for: 2+ years ### "ServiceMax fair review " July 3, 2023 5.0 Pros I have used servicemax daily for years. We integrated service max with Salesforce and this works well. Used for the field management and dispatch of work orders to national engineers, the system works wellIt is easy to train to new staff and has a good and simple layout. Cons We had multiple issues with the dispatch console which have led to periods of downtime Review Source VR Verified Reviewer IT Project Manager and CRM system manager Medical Devices Used the software for: 2+ years ### "Flexible and easy " August 12, 2018 4.0 All the service activity is managed on Servicemax , with integration to the ERP. Both direct employees and partners are reporting only in Servicemax Pros The flexibility and ease of configuration of the screens and processes , per the organization logic, is great. Can make big changes in short time. Partners (community) platform is great and made a big change in our org. Cons The screens time load is slow. Few basic functions like connectivity to price book, off line mode, need to be improved . Support is extremely slow , even of urgent issues Review Source VR Verified Reviewer Vice President Computer Software Used the software for: 2+ years ### "ServiceMax - Really? Isn't it Time to Give Up?" February 10, 2020 1.0 It has been a horrible experience and a lot of their tenured leaders have left over the past couple months. Pros \* I enjoyed using ServiceMax when they were backed by General Electric (GE). \* ServiceMax is compliant and works which is always a plus. Cons \* ServiceMax has identity issues because the platform sits on top of Salesforce. Salesforce sold off ServiceMax years ago to GE, then GE sold it off to a private equity company. \* ServiceMax is clunky and moves at the pace of molasses. Review Source Jill M. Salesforce Businesses Analyst II Biotechnology Used the software for: 2+ years ### "Perfect for our Field Service Engineers" April 2, 2018 5.0 Pros So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time. Cons If you do not elect to purchase the premium support level package, you get the standard M-F 8-5 pm support. Poses challenges frequently. Be prepared to perform upgrades very routinely. You will fall out of the support window if you are not within a certain number of versions of the current. Review Source AP Anthony P. Quality Engineer Computer Software Used the software for: 2+ years ### "Highly Customizable Has Pros and Cons" May 27, 2018 4.0 Pros Being built on Salesforce platform means there's lots of developers available to customize the solution Cons Still using flash for dispatch console limits browser compatibility. The mobile for laptops application doesn't have clear release compatibility matrix. Review Source PT Pallavi T. Used the software for: 1-2 years ### "Best tool for Product Contacts and Service" July 21, 2017 4.0 Pros Easy to generate Contracts, maintenance of Products and history tractability. Easy to use and gives Users good experience with Covered Products and Contracts. Cons Some of the customization/configurations all locked for the User, have to implement them manually overriding the standard functionality Review Source MZ Mazen Z. Procurement Manager Used the software for: 1-2 years ### "Field Service is more productive" October 7, 2018 5.0 its a must for servicing field customers in efficient way Pros give a strong control on your field activities, parts and services at the end this will make your customers more satisfied Cons need some feature improvement to link parts and availability to the user interface and provide an accurate status monitoring Review Source Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/)[Work Order](https://www.capterra.com/work-order-software/)[Scheduling](https://www.capterra.com/scheduling-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.