# Page 2 | ServiceMax Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ServiceMax the right Scheduling solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/107954/ServiceMax/reviews --- ServiceMax 4.3 (43) [View alternatives](https://www.capterra.com/p/107954/ServiceMax/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ServiceMax ## Showing most helpful reviews Showing 26-43 of 43 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JG Jessica G. Sales and Service Coordinator Construction Used the software for: 2+ years ### "Dispatching Software" December 5, 2016 4.0 We used this product for many years as a dispatching software for our roofing company. We used it internally to schedule appts and also to manage our custom objects in Salesforce. Ultimately we outgrew it and were able to find a better, cheaper solution. Pros the look of the dispatch console for scheduling Cons the cost per user and the limitations of customization Review Source VR Verified Reviewer Business Architect Used the software for: 1-2 years ### "ServiceMax Tranforms The Field Service Experience" May 21, 2018 4.0 Drive innovation Improve business process agility Improve business process outcomes Improve customer relations/service Pros The tool has rich functionality for scheduling, dispathing and managing work order workflows. The mobile and offline application feature is great to drive adoption with the users in the field. Cons The timesheet management module was not very robust and had intermittent issues. It can be improved for better user experience. Review Source KH Kyle H. Service Director Used the software for: ### "Just Had a Great ServiceMax Implementation" November 19, 2014 5.0 We just implemented ServiceMax, finished training, and now we are using it. It has really proved to be a benefit to us. We were about to do a custom enhancement of Salesforce and we are so glad we decided to use the ServiceMax package instead. Although the product is great, what really has helped up is to just have a structure to modify from. We would have had to spend a year in internal meetings deciding what we wanted, rather than starting with the well thought out ServiceMax approach. Another thing I can highly recommend is the ServiceMax professional service group. They were completely competent and a huge value over trying to do the implementation our selves or with independent consultants. Best of all, they were fun to work with and no matter how many surprises came up during the implementation, they had professional approach the problem and often handled our request during the meeting we were discussing the problem. I know my company really appreciates the great work by ServiceMax. If you need more information, I am a reference for ServiceMax but would rather not give out my email to avoid spam. Review Source LW Lisa W. Accountant Consumer Services Used the software for: 2+ years ### "ServiceMax Suite" March 26, 2015 4.0 Pros I like that all our customer contact and service information is in one place. If I need to find something that was communicated to the customer, it's there. Cons At times, it can be time consuming when I went to find something specific that is connected to a specific customer especially one that has been with us for a long time and has had a fair amount of work done. Review Source SN Steven N. Medical Devices Used the software for: 1-2 years ### "ServiceMax - primary infrastructure Field Service improvement tool" March 4, 2015 5.0 Pros Intuitive design, mobile functionality, ease of use, streamline dispatching and service documentation capabilities. The relationship ServiceMax maintains with the customer after implementation. Cons The reporting functionality is solid, but it lacks some of the complex calculation capabilities used in Excel. I would like to see the reporting gravitate towards more of a BI solution. Review Source BD Barry D. COO Consumer Services Used the software for: 2+ years ### "ServiceMax allows me to focus on my business" March 5, 2015 5.0 Pros Cloud-based. Backed by salesforce with great support team. Cons Price. I would like to see pricing based on the modules used, but no regrets; you get what you pay for. Review Source BD Bill D. CEO Consumer Services Used the software for: 2+ years ### "ServiceMax review" March 26, 2015 4.5 Pros The ease of use, mobile workers have instant access, reporting. Cons Dispatch console can be slow and not as user friendly as the rest of the product. Review Source BS Brian S. Consumer Services Used the software for: ### "ServiceMax Orange has been an amazing product for my small business" December 3, 2014 5.0 Pros The program is completely customizable to match my companies/customers exact needs. After three weeks of training, we were able to deploy it company wide. The program is completely customizable to match my companies/customers exact needs. The support that ServiceMax provides is also amazing. They respond quickly and will walk you through whatever you need step by step. I'd strongly recommend it to anyone in the service business that is looking to streamline their business and get a leg up on the competition. Cons We haven't run into any major problems. No complaints! Review Source KH Kathryn H. Used the software for: ### "Excellent Product & Team of Trainers" November 24, 2014 5.0 ServiceMax Express is exactly what we needed to gain control of our service department. We were able to customize this application to meet our needs so we can now track our accounts and their equipment in fashion we desire. The training team is fantastic! They took the time and interest to LISTEN to what our needs were and took all the appropriate notes and visuals necessary to implement a design that worked perfectly for what our business needs required. In addition, the onsite training was both In formable and enjoyable, as the team of trainers were very personable and fun to work with. I would highly recommend this product! Review Source BM Bea M. Accounting Consumer Services Used the software for: Less than 6 months ### "ServeSuite" February 27, 2017 3.0 We have had a partial training and it is pretty difficult to gauge the functionality before using the product. The set up seemed unnecessarily detailed. Pros Too early to tell. Cons Too early to tell but the interface seems very plain. Review Source jG jay G. Used the software for: ### "Need a tech? part time work? ServiceMax can help" October 7, 2016 4.0 They will get you the people or temporary services you will need in order to get your work done. With app and website to choose from thousands of technicians in big cities to small remote areas, you can easily find someone to handle all your tech support or warranty service needs. Review Source BL Becky L. Used the software for: ### "Great software for service" October 6, 2016 5.0 The support and professional services staff for ServiceMax is awesome. They are quick to respond to customer needs and don't leave us struggling on our own. When they say they want customer success, they really mean it. Pros Support and professional services Cons expense Review Source JL Jerrick L. Industrial Automation Used the software for: ### "These guys know what they're doing!" November 17, 2014 4.5 Pros The application was very easy to use and train our service team on. Cons Nothing. ServiceMax works great! The people I worked with were very helpful. Review Source MD Mahesh D. Tech Arch Health, Wellness and Fitness Used the software for: ### "Nice Application" October 6, 2016 4.0 Easy to use by field service engineers. They also have a MFL and Salesforce1 app which is easy to access. Review Source HD Heather D. Executive Assistant Consumer Services Used the software for: ### "ServiceMax Review" March 30, 2015 4.0 Pros I like how easy ServiceMax is to use. Cons Can't think of anything I like least. Review Source QP Quinn P. Marketing Assistant Hospital & Health Care Used the software for: 6-12 months ### "Fantastic " June 25, 2018 5.0 Pros Best product out there. I would recommend to everyone. It is something that I wish everyone could try. Cons I wouldn’t really have any. I have not experienced anything close to be considered a “con” — it is very user friendly Review Source SF Selina F. Customer service rep Consumer Services Used the software for: Less than 6 months ### "I work with ServiceMax daily " March 26, 2015 4.5 Pros Easy to use. Easy to train others how to use. It's very simple. Cons Sometimes can be slow. Dispatch console freezes but can be easily opened right back up. Review Source CS Chelsey S. Receptionist Consumer Services Used the software for: Less than 6 months ### "ServiceMax Review" March 29, 2015 4.0 Pros Very user-friendly software, clear and easy to navigate. Extremely efficient. Cons Has frozen during use a few times, but nothing much other than that. Review Source Similar Products Featured