Oracle

Contact Center Anywhere

3.5 / 5 3 reviews


Average Ratings

3 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

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About Contact Center Anywhere

Pre-integrated, multichannel contact center platform that takes communications from anywhere and routes them to anywhere.


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Contact Center Anywhere Features

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Contact Center Anywhere Reviews Recently Reviewed!

Siebel is the best software to keep and maintain customer record and detail.

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The most beautiful feature of this software is Easy to Use, Quick to learn his functions and easy access to keep maintain customer contact detail and easily to manage customer operations.

Cons: i have no knowledge about its technical issued when some time software down and stop proving reports but its very rear cases and issues and resolve quickly.

Siebel 7.8

Mar 14, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Comments: While there are some good features, the product is mostly clumsy and does not allow for much re-usability. It just seems very tired,

Takes time to learn, but has great tools

Dec 10, 2014
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It offers great integration to multiple software platforms, which is critical for any enterprise level company that is most likely going to have that issue to deal with.

Cons: You will have to make the commitment of resources to make sure it stays current with any bugs, patches, etc.

Recommendations to other buyers: Make sure that you talk to your IT department about all known databases and technologies that will interface with the CRM. Some will play nice while others will give you a headache. Knowing ahead of time will allow you to plan properly to deal with those problematic technologies.