Oracle

Contact Center Anywhere

4 / 5 6 reviews


Average Ratings

6 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

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About Contact Center Anywhere

Pre-integrated, multichannel contact center platform that takes communications from anywhere and routes them to anywhere.


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Contact Center Anywhere Features

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Contact Center Anywhere Reviews Recently Reviewed!


Siebel 7.8

Mar 14, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Comments: While there are some good features, the product is mostly clumsy and does not allow for much re-usability. It just seems very tired,

Siebel is the best software to keep and maintain customer record and detail.

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The most beautiful feature of this software is Easy to Use, Quick to learn his functions and easy access to keep maintain customer contact detail and easily to manage customer operations.

Cons: i have no knowledge about its technical issued when some time software down and stop proving reports but its very rear cases and issues and resolve quickly.

Capterra-loader

Efficient software.

Jul 12, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The ease of use and overall clarity of this software. The ease of adding templates and ability to view and sort alphabetically.

Cons: The long amount of time to load up this software. Could sometimes take several minutes and several attempts to load.

Overall: Ability to send customers emails and the use of templates to save time.

Siebel - CRM

Jul 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I used this software while working for a consulting firm. I like how easy it was to enter communication comments, track communication and assign anything that was necessary to another co-worker or member of the team.

Cons: I can't think of any; just that this is best suited for a larger company for tracking and delegation purposes.

Takes time to learn, but has great tools

Dec 10, 2014
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It offers great integration to multiple software platforms, which is critical for any enterprise level company that is most likely going to have that issue to deal with.

Cons: You will have to make the commitment of resources to make sure it stays current with any bugs, patches, etc.

Recommendations to other buyers: Make sure that you talk to your IT department about all known databases and technologies that will interface with the CRM. Some will play nice while others will give you a headache. Knowing ahead of time will allow you to plan properly to deal with those problematic technologies.

recommended

Jun 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy to use for BPO outsource employees, large scale of database can be accomodated as well in rhis software

Cons: training for the product is needed for the support and functionality to be memorized and famiarized