Alloy Software

Alloy Navigator

5 / 5 2 reviews

Who Uses This Software?

Small, medium and large companies of all industries looking for an all-encompassing solution accompanied by a powerful, process automation system, 3rd-party integration and a flexible API.

Average Ratings

2 Reviews
  • 5 / 5
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
  • Pricing Details
    Pricing based on # of technicians/computers, no cost for end users/hardware
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Alloy Software
  • Founded 2002
  • United States

About Alloy Navigator

Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. Navigator provides thoughtful answers to daily challenges and ensures your company gets the right fit. At its heart, our products come with a powerful process automation engine surrounded by an interface that automatically creates meaningful relationships with data that matters to you. Navigator handles Help Desk & Asset Management through to ITIL-driven standards.

Alloy Navigator Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract Management
  • Dashboard
  • Incident Management
  • Problem Management
  • Release Management
  • Self Service Portal

Alloy Navigator Reviews Recently Reviewed!

consistent and customizable

Aug 15, 2017
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not

Pros: The various auditing options are great with very little impact if any noticed on our end points when processing.

Cons: If I had to pick something, there have been some sql report issues in the past for custom reporting.

Asset tracking

Feb 14, 2012
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: I have used this product over many years and enjoy the ease of use and implementation. In the rare event of any issues the support team are excellent and solutions are found very quickly. I am currently an owner of an IT Solutions Company and this application has made our support and asset tracking a breeze and not stressful at all.
This is a fantastic suite at an affordable price for all budgets and requirements.

Cons: After using this product from Enterprise to Express versions have never found any cons and fits into all the business models I have been involved in.

Overall: I recommend this product to all my suppliers and clients and feel this is well suited to many companies no matter how large or small.