Who Uses This Software?

Small, medium and large companies of all industries looking for an all-encompassing solution accompanied by a powerful, process automation system, 3rd-party integration and a flexible API.


Average Ratings

38 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month/user
    See pricing details
  • Pricing Details
    Three flexible pricing options starting at $19/tech/month & 14¢/comp/month
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Alloy Software
  • www.alloy-software.com
  • Founded 2002
  • United States

About Alloy Navigator

Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. Navigator provides thoughtful answers to daily challenges and ensures your company gets the right fit. At its heart, our products come with a powerful process automation engine surrounded by an interface that automatically creates meaningful relationships with data that matters to you. Navigator handles Help Desk & Asset Management through to ITIL-driven standards.


Alloy Navigator Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Activity Tracking
  • Audit Trail
  • Barcoding/RFID
  • Check-in/Check-out
  • Depreciation Management
  • Disposal Management
  • Location Tracking
  • Reservations Management
  • Approval Workflow
  • Audit Trail
  • Change Calendar
  • Change Planning
  • Compliance Management
  • Prioritization
  • Release Management
  • Task Management
  • Training Management
  • Change Management
  • Configuration Management
  • Data Visualization
  • Device Auto Discovery
  • Impact Management
  • IT Asset Management
  • License Management
  • Performance Monitoring
  • Relationship Mapping
  • Alerts/Notifications
  • Forecasting
  • Inventory Optimization
  • Kitting
  • Manufacturing Inventory Management
  • Mobile Access
  • Multi-Channel Management
  • Product Identification
  • Reorder Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Supplier Management
  • Warehouse Management
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management
  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management
  • Capacity Monitoring
  • Compliance Management
  • Event Logs
  • Hardware Inventory
  • IT Budgeting
  • License Management
  • Patch Management
  • Remote Access
  • Scheduling
  • Software Inventory
  • User Activity Monitoring
  • Bug Tracking
  • Issue Management
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritization
  • Product Roadmapping
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Supports Agile
  • Supports Scrum
  • Task Management
  • Testing / QA Management
  • Time & Expense Tracking
  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management
  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal
  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal
  • Copy Protection
  • License Tracking
  • Node Management
  • Portable License
  • Product Activation
  • Trial License
  • Change Management
  • CMDB
  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Mobile Access
  • Procurement Management
  • Remote Control
  • Self Service Portal
  • SLA Management

Alloy Navigator Reviews Recently Reviewed!


Capterra loader

Alloy does the job

Jul 30, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: - Alloy user portal and technician portals are easy to use

- Runs quickly and smoothly

- Easy to import users from AD

- Email integration for alerts on new tickets and updates on existing tickets

- Training that Alloy offers is well thought out and contains tons of information.

Cons: - Customer Support can take 1-3 days to get back to you

- The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online.

- If you want custom features added it is going to cost a decent chunk of money.

Overall: The majority of our IT department lives inside Alloy. It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.

Vendor Response

by Alloy Software on August 06, 2018

Thanks for providing a review! We're happy you enjoy using our solution!

I apologize for the experience you had with Support. However, I'm positive it was an isolated situation. A review of your company's 138 tickets since 2015 shows an average response of 2hrs 19mins with average resolution under 24 hours. Given that I expect your next experience will be a positive one.

For online documentation, I would strongly advise the use of our Support Portal. Our product help and admin guides are all online along with our searchable Knowledge base.

The admin part of the product does have a learning curve, but you'll find the ratio of flexibility to ease of use to be unmatched. Other products provide a fraction of the power or they require programming knowledge to leverage the same results. Use the search workflow feature to find what you're looking for or press F1 anywhere for contextual online help.

Please reach out to us if you need anything and thank you for using our solution!

I love the product and it has helped us and our client streamline their support processes.

Jun 20, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There are many features, and they are entirely customisable. The out of the box features and set up is very useable from day 1.

Support is great.

Cons: Programming is too simplistic and doesn't encourage code reuse - which leads to difficulty in long term maintenance.

The agreement with Alloy suits an end customer, it doesn't cater for the needs of true resellers and service providers.

Priced for larger organisation - difficult for small organisations to get started.

Overall: providing an efficient service desk

Vendor Response

by Alloy Software on June 25, 2018

Thanks for the kind words! We truly appreciate your loyalty to Alloy's products!

We agree the functionality and price of our Enterprise edition is aligned with medium to large companies in mind. If you would like something more suitable for small to medium companies we'd suggest you take a look at our Express edition.

Regarding workflow, the system is designed specifically for the purposes of reusing every piece of a process you design. You can design one form that is used in multiple workflows, or you can create a function with simplistic or extremely complex operations any process can take advantage of. A good example is the ability to request manager approval. There's a built-in function, no different than any function you can create, you can add to any workflow. That's as reusable as you get.

I urge you to get in touch with us so we can show you. It will unlock some extremely powerful benefits for you and your customers.

Great Support and Inventory Management Software

Nov 29, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Our favorite part about the Alloy software is the scripting and automation it provides. You can have it create tickets or work orders automatically when certain conditions are met, such as a ticket to order more computers when stock is running low.

Cons: The scripting is a bit hard to understand if you don't come from a SQL background. However, Alloy's support team is excellent and has been able to help with every issue we've given them.

Overall: Alloy keeps our technology department on task, and gives our company's users an easy way to ask for help in solving their issues. The software is near limitless in what you can do with it thanks to the scripting and automation it provides. The automation also helps us manage our inventory, by keeping up with computers and hardware in stock, on loan, etc. We send emails to users to remind them to return hardware they've borrowed, and we've created a process that will create a ticket if our stock of hardware or computers starts getting low. Monthly tasks such as access reviews and computer updates are tracked using tickets that are automatically created. This software is highly customizable, provided you've got the knowledge and imagination to write the scripts and workflow.

Capterra loader

If keeping track of everything is what you want, this product is for you! And I mean everything!

Jul 21, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it. You can really keep track of everything in your IT environment and you can customize it to fit your specific needs. Other products make you use their preconfigured categories and workflows, etc. While Alloy comes preconfigured with almost everything you need, you can add or remove just about anything you want and build your own workflows to automate the system.

Cons: I find that the more flexible a product is, the more cumbersome it can be. Since Alloy is extremely flexible, the set up can be a little complicated. However, they have a great support team to help you when you need it.

Overall: Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently.

We use Navigator for help desk ticket and asset management and have found it quite useful.

Jun 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: From a help desk perspective, we appreciate being able to see trends in issues our users are experiencing as well as where the issues are coming from. It's quite easy to configure when linked to our AD and other global settings can be updated for multiple users en masse. I appreciate the flexibility in being able to create views of tickets that work for me, as do the other techs who respond to tickets.

Cons: Configuring reports and views is not the most user friendly but they've just released Navigator 8 which I believe makes this easier. No real complaints other than wish there were a Mac version as well.

Vendor Response

by Alloy Software on June 14, 2018

Thank you for your kind words! Just a quick note, if you need to use Alloy Navigator on a Mac, I recommend using the Tech Web Portal. This gives you full access to everything you need on any platform whether it be Windows, Mac, Linux or otherwise. In regards to report development, drop our Technical Support team a note and they'll point you towards some great tutorials. As we use the standards - Microsoft Report Builder and Crystal Reports - there are lots of solid resources available on the net to choose from. Thanks again for the review and for being our customer!

Capterra loader

Has good potential

Feb 01, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: What I liked most about this software is how it can be integrated to sync with Active Directory which allows us to keep the inventory, locations, and customer tabs updated. The more automation, the better.

Cons: The gui is kind of outdated and could be simplified, but that's speaking from being on an older version of Alloy Navigator. There is not enough sync customization that can be manipulated or adjusted for AD sync.

Overall: My overall experience is good. I went head on into a huge mess that was not very well maintained. When the inventory, locations, and customers are up to date, then its much easier to manage.

Vendor Response

by Alloy Software on February 08, 2019

Thanks for taking the time to review our product!

Absolutely get yourself on the latest version and take a look at the Technician Web Portal. It's really sleek and easy to use. If you use the Windows client, you'll love the Web Portal no doubt!

Regarding the Active Directory sync, please give our services team a call. I say that because the sync is super flexible, allows you to map any AD field anywhere you want, update records on conditions, import pictures, set managers for automatic permissions and approvals, and its paired with the workflow which is second to none. Maybe there's something you're missing we can help you with.

We'd love to help you get the most out of the product and if there is a limitation anywhere, we'll do our best to address it!

Thanks for being part of the Alloy Software family!

Alloy Navigator

Apr 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was super easy to get started and setup generally functionality. I have been able to quit using spreadsheets to track information and was able to import most of my spreadsheets directly into Alloy. I now tracks my Contract renewals for both hardware and software. I am tracking my software licensing and allocations. The library is very useful for us to track equipment that we have checked out to our end users and/or contracted trainers. We also have a scheduled inventory that continues to update with our latest information for all computers in our domain.

Cons: The admin section is a little cumbersome to maneuver, but has a lot of options there.

Overall: Alloy Navigator has eliminated about 4 different spreadsheets that I used to use to track information. I now do this from one console and have set up reporting to assist with the management and tracking of that information.

Alloy Navigator Experience

Jan 30, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like most about Alloy Navigator is the Library tree, we implemented this tool with our company laptops giving us the ability to track and list who we "loan" the laptop out to. We can also track when we push software updates on our machines. Knowledge base tree is another pro in my opinion, whenever im stuck with an issue I do a quick search in Knowledge base to see if any previous employees have come across the same problem before. This really helps me cut down on troubleshooting time and points me to the right direction on how to solve the problem.

Cons: So far my only Con I have with Allow Navigator is the ticketing system, I feel like users who have issues with something should have the ability to create a ticket from there end. We currently use a system where every call we get we have to input a ticket ourselves in full detail, its not horrible by any means but there is an inconvenient factor to it.

Vendor Response

by Alloy Software on February 08, 2019

Thank you for your review!

Our Self-Service Portal allows users full control over entering tickets with whatever information you'd want them to!

You have complete control over their submission forms just as you do for the technician side, there's a Service Catalog, ability to check-out shared equipment, handle approvals and you can even make knowledge base articles public for the customers so instead of you finding the solution, your customers can do it themselves without having to submit a ticket!

Of course if you'd like, you can have end users submit tickets via our e-mail too! Just setup the Mail Connector and you're good to go!

Contact our services team if you have any questions!

Capterra loader

A flexible product for any IT Department

Sep 11, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The straight forward approach for an all encompassing program is why we chose this product 13 years ago. We can accomplish our daily ticketing system, maintain a company equipment reservation program and inventory all company assets in one out of the box program. On top of that, the support team is always available to help and always responds in a timely manner to any question or request.

Cons: The programming logic can be a bit confusing at times on the back end. There are lots of logic statements, actions, etc. that can be buried in a specific place that are not always easy to find.

Overall: Asset tracking, ticket management, knowledge base articles and full asset library reservation system.

Great product at a great price!

Feb 19, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Alloy Navigator is the complete solution to manage IT services and assist in providing controls for changes in the technology environment. It was easy to install and the self service portal was easy to navigate. The best part of it was cost. We looked at several other products ranging from cost to functionality to find Alloy provided more for less!

Cons: Admin settings can be confusing but is organized well enough to navigate.

Overall: We were looking for a solution to enhance our change management system. Alloy had all the components we were looking for and very happy with the product. In addition, we will also be upgrading our Helpdesk system and Asset management system using Alloy.

We've used the network inventory and it works great and the support has been top notch.

Jun 22, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the network inventory. It lets me know what is going on with our PC's and if anything is changing. I use ANX to input all of our service done on PCs so it's easy to find out the history of a PC

Cons: It takes a little time to get used to how to make modifications but the support has been great and will be looking into some training to be able to use more affectively.

Overall: We've used the network inventory to scan all PCs weekly and it lets me know if there are any changes going on with our hardware. We keep track of all of our maintenance history so we know the history of all of our hardware. We've done some software monitoring so we know what versions of software are being used.

Capterra loader

My Honest Review of Alloy Navigator

Sep 10, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The best thing about Alloy Navigator is the customization. If there is something you want this software to do, it can probably do it.

Cons: What I care for least about Alloy Navigator are the UI and UX. There are so many menus that are buried within multiple layers of menus.

Vendor Response

by Alloy Software on February 08, 2019

Thanks so much for your review and for your company's loyalty of 14 years!

I highly recommend you give the Technician's Web Portal a look. It's interface is really slick and will absolutely feel new and streamlined over the Windows client.

If you have any questions about it, drop our services team a call!

Alloy is our "Main Brain"

Mar 27, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -VERY VERY VERY powerfull

-EXTREMELY customizable

-Automated Inventory

Serisouly... you can do whats you want with this solution.

Cons: -Learning curve can be difficult for a novice

-no iOS apps

Overall: We work with Alloy Navigator/Discovery since more than 12 years now.

No other product can compete with Alloy Navigator/Discovery.

I Feel really secure with Alloy ( not like similar free product.... if you know what i mean)

I make custom workflows, fields, views to fit the needs of F.Menard.

Oh, i forget... Paul and Christine are top notch :-)

Alloy Navigator 7 and Discovery 7 - Very useful software product

Sep 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We use the Help Desk feature in Navigator and Machine Inventory in Discovery primarily. They allow us to efficiently handle user problems and requests of all kinds and keep track of company assets such as computers, servers and software installations.

Cons: The software is extremely powerful and flexible but because of this it is also very complicated to configure properly.

Overall: We are very satisfied with this product because it does everything we expect it to do when properly set up.

Alloy Navigator

Oct 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very easy to user and the staff is very helpful!

Cons: There needs to be more reporting tool and user control of reports.

Vendor Response

by Alloy Software on February 08, 2019

Thank you so much for your review!

Drop us a line and let us know what you'd like to see in way of reporting tools.

Our reports are created with Microsoft Report Builder. Microsoft provides a free editor and its become quite popular so tutorials are easy to find. If you are familiar with Crystal Reports you can use that as well!

We'd love to hear about your specific needs so please don't hesitate to drop us a line!

Alloy Navigator, a very useful program

Apr 30, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Brings useful information quickly to your screen

Cons: Setup is a bit complicated, but only because the software is so robust.

Overall: I use Alloy Navigator every day to support the users in our company. It brings vital information about user's systems quickly to the screen, allowing an easy way to maintain inventory and connection information. Because it is an all-inclusive program for tracking hardware, software, work tickets, purchasing and user information, the setup is a bit complicated, but we couldn't maintain our IT department without it.

Alloy Navigator

Apr 30, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Runs quickly, has a lot of useful features.

Cons: Customer Service support, slow at getting responce

Overall: We switched from other application. This by far is the best option.

Vendor Response

by Alloy Software on May 02, 2019

Thank you for your kind words, but I am sorry you had such a poor experience. We make it a point to take good care of our customers.

After review, I'm confused though. Your company's average response time is just over 2 hours which is well within our SLA, two of your coworkers rated our service 5 stars in their reviews and I see no requests in our system from you.

Regardless, I hope you don't hesitate to give our support team another chance. I am confident your experience was an exception.

Again, I'm sorry we didn't live up to your expectations.

Easy to use on-premise solution.

Jan 24, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Alloy allows us to pull multiple islands of information (support ticketing, asset management, loaner tracking, etc) under a single umbrella.

Cons: While Alloy can track a wide breadth of information, sometimes getting into the nuts and bolts of the data can be a bit cumbersome. Network inventory for SNMP devices and software tracking/allocation leave a bit to be desired.

Overall: Alloy has created a one-stop shop for all of our key IT data.

Great product, everything is linked for ease of access.

Jun 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like being able to click on a location and be able to drill down thru the user to the inventory item and PO.

Cons: It would be nice to have some mini webinars for training on each area that we could watch when we needed a little explanation of how to use a certain part of the program.

Overall: Easy access to know what inventory we have and where it is located. We can easily find out how old someone's computer is just by checking into Alloy Navigator.

Used Alloy at both my previous and current job, great product.

Jun 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.

Cons: Migration from other software vendors is a little tricky, but that's more due to how the other vendors configure their databases.

Overall: Easy tracking of hardware and software licenses. Tracking of helpdesk issues has been easier that previous product.

Capterra loader

Since implementing 8 years ago, has been instrumental in our growth and support of our Clients

Jun 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use, ability to customize the software to our needs and the fantastic support we receive

no matter what the request, could not run our Business without Alloy and the support we receive with the Product.

Cons: if there was to be a con only one to be would be the ability to send a PDF PO without needing to save 1st and attach for sending

Overall: Customer support tracking, Purchasing, Client Portal

Fully featured and still developing

Nov 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibility is endless, this product is capable of doing anything you design. It can output to batch files, automate tasks and digitise forms. The only limitation is your imagination. Treat this as a very advanced GUI for SQL

Cons: You do need to get a full understanding of the administration side if you wish to use this product to its full potential

A fantastic alternative to Autotask

Jul 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Allows full IT management from asset inventory to helpdesk metrics. Allows full financial tracking, tickets, and asset discovery.

Cons: It can be cumbersome to learn in an SMB environment with small teams and no compartmentalization. If you have no teams at all, individuals can be overwhelmed as their are many features to this application.

Overall: Asset tracking and ticket metrics

Alloy Navigator 8

May 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to get a good picture of the support organization

Cons: A better solution to Active Directory to automate company/locations. Possibly having a manual way to assign the parent company to the locations and have that flow to users would be great.

Overall: I have used Alloy for nearly 15 years. It is one of my most valued solutions in my support organization.

Capterra loader

Great software

Aug 03, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great software for ticketing and inventory needs. Customer service is extremely helpful in customizing the solution to best fit your needs. Software does everything you need for helpdesk and servicedesk operations.

Cons: Can be a little slow on a WAN or remote connectivity, I recommend the web interface for those situations.

Mostly positive, with exceptions

Jul 24, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I really like the variety of modules, and the tech support available to help out. I also like the ease of use for my technicians.

Cons: How much back end maintenance I have to be involved in. I would prefer a solution that is able to smartly manage itself out of the box OR more accurately describe what errors are causing an issue.

Capterra loader

Our company has grown tremendously in the past two years and Alloy has grown with us.

Jul 30, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Almost all the features have customization to fit your business. From device inventory to custom reporting, Alloy helps you get what you need for metrics.

Cons: There is a learning curve on the product. If you do too much customization, like all things, something may break when an upgrade is released.

Overall: Robust help desk solution.

We have been using Alloy for over 13 years and have no plans to change

Jun 18, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We have over 50 people on staff, it really helps us keep our business running smoothly. What we like most about the software is how customizable it is.

Cons: The out-of-the-box reporting could be more robust, but we are able to write our own reports so it's not an issue.

The software is easy to use and is loaded with features.

Jul 16, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software is very easy to use. It keeps track of all our work tickets and inventory very well.

Cons: The Asset Management feature could be a little easier to configure. It also seems a little redundant when you setup a new asset.

I use it daily for tracking HelpDesk Calls, Inventory and Purchasing

Jul 16, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has helped streamline our department by having all documents and references in a central location.

Cons: At times it can be a little confusing with what seems to be duplicate areas. But on a positive note these areas can be linked.

Excellent inventory and ticketing features

Feb 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that we are all on board with Alloy for ticketing and inventory. Solution adoption can be a struggle for some teams. We collaborate and share ideas and then implement our own best practices for ticketing and inventory. We are building on this into the knowledge feature also.

Cons: Thus far I do not see a con. We need to dedicate more time toward any automation we can build into the product.

Overall: We are having success consolidating information for tickets, assets and knowledge. Keeping all of these in a single place has helped us.

consistent and customizable

Aug 15, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The various auditing options are great with very little impact if any noticed on our end points when processing.

Cons: If I had to pick something, there have been some sql report issues in the past for custom reporting.

Capterra loader

I use the software on a day to day basis for incidents from our users and inventory tracking.

Jun 19, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I really like being able to track incidents, attach notes and files to the incidents. It is also very handy for keeping track of purchase orders.

Cons: There are a whole bunch of duplicate areas for things. The configuration of an item is under the Computer item, but the Finance is under the Asset side. Just gets confusing with the multiple elements.

Alloy doesn't cost a lot and he's making a pretty good job

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Navigator is a good management tool for IT assets. You can get inventory, service desk and project inside an ITIL framework with this simple and efficient software. It s easy to implement and you can have a CMDB for a low cost.

Cons: You must register on alloy navigator web site if you want to get a price or a trial of the software.

Capterra loader

Alloy is a very good product for managing IT related information.

Jul 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The thing that I like most about Alloy is that it's able to house ALL of our IT related data. One stop shop for whatever information you need to access.

Cons: Sometimes the user interface is a little confusing when it comes to finding a certain help desk ticket or an inventory item. But otherwise it's a really good IT software package.

Asset tracking

Feb 14, 2012
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: I have used this product over many years and enjoy the ease of use and implementation. In the rare event of any issues the support team are excellent and solutions are found very quickly. I am currently an owner of an IT Solutions Company and this application has made our support and asset tracking a breeze and not stressful at all.

This is a fantastic suite at an affordable price for all budgets and requirements.

Cons: After using this product from Enterprise to Express versions have never found any cons and fits into all the business models I have been involved in.

Overall: I recommend this product to all my suppliers and clients and feel this is well suited to many companies no matter how large or small.

Alloy

Jan 28, 2019
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The asset tracking of our hardware, the location and owner

Cons: Configuring to pull from Active Directory and such is not intuitive

Capterra loader

Multi functional software

Jan 30, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the fact you can have your assets, documentation, ticketing system, etc. all in one place.

Cons: With some of the basic creation of groups, titles, etc. for assets takes a little more digging to edit. Wish

there was an easier platform for editing.