--- title: "Alloy Navigator Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Alloy Navigator Software - reviews, pricing plans, popular comparisons to other Change Management products and more." source_url: "https://www.capterra.com/p/108129/Alloy-Navigator/" page_type: "product" language: "en" --- # Alloy Navigator Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Alloy Navigator ## What is Alloy Navigator? Unexpected changes in an IT environment can both create major challenges and degrade services. Due to their critical nature, you'll want to ensure you create awareness, follow protective processes and track changes at the device level to ensure success. Alloy Navigator provides multi-stage approvals with Self-Service Portal support, Asset Intelligence and the flexible beauty of intelligent workflow to give you a complete IT solution. ## What is Alloy Navigator used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Service Desk](https://www.capterra.com/service-desk-software/)[Asset Tracking](https://www.capterra.com/asset-tracking-software/) Top alternative Featured Overall rating Based on 67 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Starting price $19 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Alloy Navigator?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.alloy-software.com&name=Alloy Navigator) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Alloy Navigator 4.6 (67) VS. [4.5 (3,472)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $19 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (67) Ease Of Use 4.5 (3,411) Value For Money 4.5 (55) Value For Money 4.4 (2,797) Customer Service 4.6 (56) Customer Service 4.5 (2,981) ## Alloy Navigator alternatives [4.6 (795)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/108129/Alloy-Navigator/alternatives/) ## FAQs about Alloy Navigator Overview ### Which roles and teams benefit most from Alloy Navigator? Alloy Navigator is most used by IT support teams, help desk specialists, system administrators, and IT managers who need to track incidents, manage service requests, and maintain asset visibility. IT directors, security leaders, and consultants benefit from its reporting, workflow automation, and oversight for service delivery, infrastructure support, and governance. Answer based on 67 reviews Overview ### What company size and industries is Alloy Navigator built for? Alloy Navigator is built for midsize and small businesses first, with each making up 37% of reviewers, while enterprises account for 25%. It serves companies across industries, led by Education Management and Insurance at 11% each, followed by Law Practice at 9%, supporting broad IT service and asset management needs. Answer based on 67 reviews Features and Usability ### What are the key features of Alloy Navigator? Alloy Navigator includes core IT service management features like help desk, incident and ticket management, and a self-service portal, plus differentiators such as asset lifecycle management, hardware and network inventory, Active Directory integration, and configurable workflow automation. Reviewers also highlight customization, knowledge base search, and equipment lending tracking. Answer based on 24 reviews Pricing ### How much does it cost and what fees or limitations are included? Alloy Navigator starts at $19 per user/month for the Explorer plan, with Express at $49 per user/month and Enterprise at $86 per user/month. A free version and free trial are available. Reviewers often describe the pricing as low cost and good value, though some say it suits larger organizations better. Answer based on 9 reviews Integrations ### Which third-party tools and platforms does Alloy Navigator integrate with? Alloy Navigator integrates with over 20 third-party tools and platforms, including Microsoft 365, Microsoft Azure, Microsoft Entra ID, Microsoft Excel, Microsoft Intune, Microsoft Outlook, Microsoft Teams, Microsoft Word, Slack, Zapier, Okta, OneLogin, Ping Identity, Auth0, BeyondTrust Remote Support, TeamViewer ONE, LogMeIn Rescue, Google Calendar, OpsGenie, and Twitter/X. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Alloy Navigator offer? Alloy Navigator provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training and live online sessions support guided instruction, webinars offer scheduled group learning, and documentation gives written reference material for self-paced review. Answer based on 7 reviews Getting Started and Support ### What customer support options does Alloy Navigator offer, and how do users rate the experience? Alloy Navigator offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as helpful, knowledgeable, and responsive, especially during setup and customization. Some reviewers mention a learning curve and occasional delays, limited knowledge base coverage, and weaker experiences with international or partner support. Answer based on 23 reviews Features and Usability ### How customizable is Alloy Navigator? Alloy Navigator offers deep customization for forms, fields, views, alerts, and workflows, making it a strong fit for many IT teams. Small businesses and service desks often like the flexible setup and prebuilt starting point, though heavier configuration can take training and may add complexity during upgrades or directory sync changes. Answer based on 24 reviews Features and Usability ### How well does Alloy Navigator handle workflow management? Alloy Navigator handles workflow management well for IT service desks that need ticketing, approvals, automation, and asset processes in one system. Many teams build custom flows for onboarding, change management, and purchasing, though smaller teams may face a learning curve and some users find project management and back-end logic less intuitive. Answer based on 24 reviews ## Features AI summary Based on 202 Change Management reviews Capterra reviewers point to these as the top priorities when selecting change management software: - **Incident Management** (**69%** of reviewers rated this feature as critical) - **Collaboration Tools** (**66%**) - **Support Ticket Management** (**65%**) Alloy Navigator supports all three features buyers value most: **Incident Management**, **Collaboration Tools**, and **Support Ticket Management**. Together, these capabilities help teams track and resolve service issues, coordinate work across stakeholders, and manage incoming requests in one place, allowing teams to improve response times, maintain service quality, and keep change-related work organized. Incident Management 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Collaboration Tools 4.5 (2) 150.00% of 2 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Support Ticket Management 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Ticket Management 4.8 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Inventory Management 5.0 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Knowledge Base Management 4.6 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Alloy Navigator 150 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Benchmarking: Compare key metrics for the business against prominent players in the industry - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Categorization/Grouping: Organize and group data or items based on various criteria - Change Management: Track and monitor efficient handling of all changes/transitions - Change Planning: Planning training and tasks to facilitate the transition to new technology, process, or workflow. - Change Tracking: Track changes in laws and regulations and compare previous legislation to current legislation - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - CMDB: Configuration Management Database - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contract/License Management: Track, store, and access client contracts or licenses - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Data Mapping: Track the management and flow of data throughout the organization - Data Visualization: Graphical representation of data - Depreciation Management: Track and manage the decline in value of assets and plan for improvements - Device Auto Discovery: Automatically scan the network for devices and take pre-defined actions upon discovery - Dispatch Management: Manage sending personnel and resources to a site as needed - Disposal Management: Plan when and how to dispose of outdated or decommissioned assets - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Full Text Search: Search for specific words or phrases within a document or database - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Historical Reporting: Information, data and reports that are being tracked over time - Impact Management: Analysis of impact/effect on IT services and other business processes - Incident Management: Manage and track all disruptions and incidents - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Scheduling: Schedule and assign issue completion dates and/or times - Issue Tracking: Record and follow the progress of every issue - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - IT Risk Management: Manage risks related to IT systems - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - License Inventory: Manage license files and packages purchased in a centralized repository - License Management: Track and organize the number of licenses available to the organization - License Tracking: Maintains a history of customer licenses - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Milestone Tracking: Monitor task progress and planned accomplishments to better manage project status - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Percent-Complete Tracking: Level of completion within a task - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Portable License: Cross platform license management - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services - Product Activation: Validation procedure for activating software license/programs - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Projections: Estimate or forecast of a future scenario based on the study of present trends - Purchase Order Management: Create, send, and track purchase orders and their statuses - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Issues: Set an issue to repeat - Relationship Mapping: Creating relationships between different IT assets to define their status and dependencies in a network - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Requirements Management: Enables creation, management, and tracking of product requirements & features during product production/development - Requisition Management: Review, approve and cancel requests for goods/services to be purchased - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Risk Assessment: Initiate collection and analysis of known risks - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Shipping Management: Manage and track orders being shipped to customers - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supplier Management: Manage all supplier data and operations - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Supports Scrum: Ability to accommodate the methodology that incorporates frequent work reassessment and continuous short periods of focused work. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Testing/QA Management: Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Trial License: Manage license during trial period while allowing use of all features - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (66) 4.5 Based on 66 reviews ## Pricing Value for money 4.5 (55) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/108129/Alloy-Navigator/pricing/) Alloy Navigator Explorer $19.00 Per User,Per Month It includes: - Asset Management - Automation - IT Help Desk - Knowledge Base - Network Discovery - On Premises - Self Service Portal Alloy Navigator Express $49.00 Per User,Per Month It includes: - Approvals - Change Management - Consumables - Named or Concurrent User Licensing - On Premises or Cloud - Software Licensing Alloy Navigator Enterprise $86.00 Per User,Per Month It includes: - Advanced Workflow Automation - Configuration - ITIL - Management & CMDB - On Premises or Cloud - Project Management - Service Catalog Value for money 4.5 (55) 4.5 Based on 55 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (56) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (56) 4.6 Based on 56 reviews ## User reviews Overall rating 4.6 Based on 67 reviews Filter by rating 5(38) 4(28) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent NM Nick M. Information Systems Technician Printing ### "Alloy Navigator: Help Desk Lifesaver" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 13, 2026 Overall, I enjoy using Alloy Navigator and I use it every day for my job. I would recommend this product to businesses looking to improve their IT infrastructure. Pros Alloy Navigator makes it easy to organize and prioritize our help desk tickets and ensures the work gets done. It also has also simplified our inventory management. Cons Some customizability tweaks would be helpful in the future. Some areas of the interface (such as tickets) are unable to be adjusted. Being able to resize columns in this are would be beneficial. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RA Ryan A. Information Service Technician Printing ### "Alloy is easy to learn for new IT techs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 13, 2026 As a new IT support tech, Alloy has been easy to learn and optimize in the helpdesk / support desk environment. Pros Alloy is intuitive to use and integrates client inputs from multiple companies into a single, easy to use interface. Cons Nothing in particular - my use case for Alloy is limited to help desk / support desk for the time being. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TA Trevor A. Vice President of I.T. Printing ### "A helpdesk system that checks all the boxes for us." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 11, 2026 Alloy has become a critical part in helping us manage tickets, inventory (PCs, servers, switches, firewalls, printers, copiers, and other peripherals), software, knowledge base articles and more. Much like email, browser tabs and MS Teams, Alloy Navigator is an application that I have open from the beginning of my day, until the end. I use it to prioritize my day and my technicians' days. We keep it current because the updates are easy and often include great new features. Pros They offer both on-prem and cloud version. We prefer the on-prem due to the potential for sensitive customer data. The user interface is intuitive and easy to learn. Tickets are easy to manage due to the various custom filters that can be created. This makes it easy for me to track my employees' workloads and progress. Our customers like that they can respond to emails or use a portal to track their help requests. Alloy support also takes feature requests that they prioritize and implement in future releases. The support team is very responsive and has always resolved my issues in a timely manner. Cons Software licenses can be assigned to people or devices. We spend most of our time on the computers screen in Alloy and every computer is assigned to a person. From this screen I can easily see what software is assigned to the computer, but not the person. I can navigate off computers to persons and see their assigned software, but it would be nice to see everything under computers and conversely, it would be nice to see assigned software for the computers assigned to the person when viewing the persons module. I understand why this is a challenge programmatically, but it would be very helpful if they could do it. The overall GUI often uses a table like view to see data. I wish the columns could be manually sized to fit the screen better. For example, the ticket column is quite wide leaving whitespace that could be better used to display more in the Summary/detail column. Switched from [Track-It!](https://www.capterra.com/p/67028/Track-It/) Track-It! software was forcing users into their web-based product that was not really complete, and the GUI was not user friendly. It was a huge shock from the desktop client they had supported for many years. Alternatives considered [Freshservice](https://www.capterra.com/p/132997/Freshservice/) [Jira](https://www.capterra.com/p/19319/JIRA/) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reasons for choosing Alloy Navigator The price was a huge factor. Way more than Track-It! but less than the other competitors. The on-prem option as another primary factor. some of the options we considered were strictly cloud based. Demos showed that Alloy configuration was going to be simpler to learn as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS atawoot S. IT department Hospitality ### "IT department" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 23, 2025 Pros The UX/UI looks good. It's easy to understand, and the design maintains a consistent tone throughout. Overall, it feels user-friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Janet M. IT Administrative Technician Education Management ### "Very good application. Would recommend it." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2025 The application is a very easy to use and easy to navigate. Alloy, the company, have amazing support technicians making our experience a very positive one. Pros It allows us to keep an up-to-date inventory with all the financial information. It allows us to capture live equipment. Cons The reporting is not as good as I would like. We would like to be able to have more custom reports for our department. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Too hard to track and manage our assets from the purchase point to eol. Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Reasons for choosing Alloy Navigator We chose Alloy Navigator due to their support and ease of use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TM Tracy M. Network and Support Manager Wholesale ### "Solid product that meets all our needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2025 We've had a very positive experience with Alloy Navigator. The product just works and is a good fit for us. Support has been helpful the few times we've had to contact them. Pros The feature set for the price is impressive. It's a perfect fit us as a SME. We've used Alloy Navigator for over 20 years and new releases come out on a regular basis. We track asset purchasing, deployment and decommissioning via the software. The creation and editing of service tickets is as simple or detailed as you want it to be. We've created custom workflows for scenarios like a new employee onboarding, new workstation deployment, etc. Cons The installed software for the on-premise version is a little dated looking, but the web interface, which we just started using, addresses that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EP Enzo P. Web Researcher Computer Hardware ### "My review of Alloy Navigator" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 30, 2024 Overall, Alloy Navigator is a solid tool for IT management. It’s feature-rich and reliable, though the user interface could be more modern and easier to navigate. Pros I liked how comprehensive Alloy Navigator is for IT service management. It offers a great mix of asset management, help desk, and workflow automation, all in one platform, making it easy to manage IT processes efficiently. Cons The interface can feel outdated and a bit clunky. It takes some time to get used to, and the customization options could be more flexible. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Beth V. Sr. Office Coordinator Mental Health Care ### "Game-changing system for Equipment and Property tracking" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 16, 2023 Overall, I'm extremely pleased with Alloy Navigator and our experience so far. This system is going to facilitate our future growth. It has already saved us time and prevented property loss. Once we have it fully integrated into our workflows and are using all features, it will be indispensable to daily work life. Pros The customization ability of Alloy is very impressive. We have not found anything that we have not been able to change so that it suits our needs. We are not even currently using Alloy to its fullest capacity yet and it has transformed workflows. Being able to track property and equipment to remote employees within the different categories is so helpful. I appreciate the flexibility of the system, once you learn the different levels of details it contains. The customer support is fantastic and really responsive. The training we received saved so many missteps when we were setting up the system. I really felt prepared to go live. Of course, we have made changes since startup as we realized different views or categorizations of items would work better, and the system makes it easy to adjust. My favorite section is the Consumables section. I am finding more and more ways to use this section. I feel that once we integrate purchasing into our Alloy workflow, our data will be so invaluable. Cons The only real problem I've found so far is that the Inventory Items and the Equipment Lending Library don't sync. This has been a little limiting, but the support team is working to correct that so I anticipate no problems in the future. There is a big learning curve with Alloy if you have not worked with a similar system. If you are new to Asset tracking systems, I highly recommend taking advantage of the training sessions. They are very in-depth and will prepare you well. Some of the categorizations required with Category and Type are a little redundant. Especially in the Consumable Products section. It took me several tries to figure out the best way to input these items to make them work for us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Anthony B. Systems Manager Oil & Energy ### "Easy to use ITSM software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 27, 2023 Pros For help desk technicians this is a very easy to use app with lot of possibilities of customization. The asset inventory and configuration part is very useful and very simple to configure. It implements globally all ITIL framework concepts. Cons The notification part could be improved (text editing). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB jeanpaul B. IT DIRECTOR Oil & Energy ### "very good ITSM software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 October 25, 2023 Pros very user friendly and possible customisation Cons sometimes not easy to make evolution on the software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/108129/Alloy-Navigator/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Freshdesk vs Alloy Navigator](https://www.capterra.com/compare/108129-124981/Alloy-Navigator-vs-Freshdesk)