# Alloy Navigator Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Alloy Navigator the right Change Management solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/108129/Alloy-Navigator/reviews --- Alloy Navigator 4.5 (64) [View alternatives](https://www.capterra.com/p/108129/Alloy-Navigator/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Alloy Navigator Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews Ab Audrey b IT Project ManagerOil & Energy, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It effortlessly adapts to our specific needs and requirements, allowing us to customize and tailor it to suit our desired workflow.“ October 25, 2023 JM Janet M IT Administrative TechnicianEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “The reporting is not as good as I would like.“ May 21, 2025 Simon R IT Technician Computer Software, 2 - 10 employeesUsed the software for: 6-12 months. “The amount of customization I found to be very useful. When working with tickets you can see all the right information at a single glance so you don't have to spend so much time looking for tick and customer information.“ August 28, 2023 Beth V Sr. Office CoordinatorMental Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “Some of the categorizations required with Category and Type are a little redundant.“ November 16, 2023 as atawoot s IT departmentHospitality, 51 - 200 employeesUsed the software for: Less than 6 months. “It's easy to understand, and the design maintains a consistent tone throughout.“ May 23, 2025 JB Jacob B IT Support SpecialistReligious Institutions, 51 - 200 employeesUsed the software for: More than 2 years. “So, I would send in a help desk ticket and sometimes it would take days just to hear something back.“ August 30, 2023 EP Enzo P Web ResearcherComputer Hardware, 501 - 1,000 employeesUsed the software for: I used a free trial. “Overall, Alloy Navigator is a solid tool for IT management.“ September 30, 2024 jb jeanpaul b IT DIRECTOROil & Energy, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “sometimes not easy to make evolution on the software“ October 25, 2023 ## Showing most helpful reviews Showing 1-25 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Beth V. Sr. Office Coordinator Mental Health Care Used the software for: 6-12 months ### "Game-changing system for Equipment and Property tracking" November 16, 2023 5.0 Overall, I'm extremely pleased with Alloy Navigator and our experience so far. This system is going to facilitate our future growth. It has already saved us time and prevented property loss. Once we have it fully integrated into our workflows and are using all features, it will be indispensable to daily work life. Pros The customization ability of Alloy is very impressive. We have not found anything that we have not been able to change so that it suits our needs. We are not even currently using Alloy to its fullest capacity yet and it has transformed workflows. Being able to track property and equipment to remote employees within the different categories is so helpful. I appreciate the flexibility of the system, once you learn the different levels of details it contains. The customer support is fantastic and really responsive. The training we received saved so many missteps when we were setting up the system. I really felt prepared to go live. Of course, we have made changes since startup as we realized different views or categorizations of items would work better, and the system makes it easy to adjust. My favorite section is the Consumables section. I am finding more and more ways to use this section. I feel that once we integrate purchasing into our Alloy workflow, our data will be so invaluable. Cons The only real problem I've found so far is that the Inventory Items and the Equipment Lending Library don't sync. This has been a little limiting, but the support team is working to correct that so I anticipate no problems in the future. There is a big learning curve with Alloy if you have not worked with a similar system. If you are new to Asset tracking systems, I highly recommend taking advantage of the training sessions. They are very in-depth and will prepare you well. Some of the categorizations required with Category and Type are a little redundant. Especially in the Consumable Products section. It took me several tries to figure out the best way to input these items to make them work for us. Review Source JM Janet M. IT Administrative Technician Education Management Used the software for: 2+ years ### "Very good application. Would recommend it." May 21, 2025 5.0 The application is a very easy to use and easy to navigate. Alloy, the company, have amazing support technicians making our experience a very positive one. Pros It allows us to keep an up-to-date inventory with all the financial information. It allows us to capture live equipment. Cons The reporting is not as good as I would like. We would like to be able to have more custom reports for our department. Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Reason for choosing Alloy Navigator We chose Alloy Navigator due to their support and ease of use. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Too hard to track and manage our assets from the purchase point to eol. Review Source EP Enzo P. Web Researcher Computer Hardware Used the software for: I used a free trial ### "My review of Alloy Navigator" September 30, 2024 3.0 Overall, Alloy Navigator is a solid tool for IT management. It’s feature-rich and reliable, though the user interface could be more modern and easier to navigate. Pros I liked how comprehensive Alloy Navigator is for IT service management. It offers a great mix of asset management, help desk, and workflow automation, all in one platform, making it easy to manage IT processes efficiently. Cons The interface can feel outdated and a bit clunky. It takes some time to get used to, and the customization options could be more flexible. Review Source DP Doron P. IT Manager Architecture & Planning Used the software for: 2+ years ### "Doron's Alloy Review" January 29, 2021 4.0 Overall the application is solid, reliable. I have used it for the last 10 years and don't have plans of changing anytime soon. Pros Software is reliable, user friendly and you get the results quickly. Cons Some built-in features are limited and require alterations. Alternatives considered [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Reason for choosing Alloy Navigator Was simpler to maintain and operate with better results. Review Source TM Tracy M. Network and Support Manager Wholesale Used the software for: 2+ years ### "Solid product that meets all our needs" March 3, 2025 5.0 We've had a very positive experience with Alloy Navigator. The product just works and is a good fit for us. Support has been helpful the few times we've had to contact them. Pros The feature set for the price is impressive. It's a perfect fit us as a SME. We've used Alloy Navigator for over 20 years and new releases come out on a regular basis. We track asset purchasing, deployment and decommissioning via the software. The creation and editing of service tickets is as simple or detailed as you want it to be. We've created custom workflows for scenarios like a new employee onboarding, new workstation deployment, etc. Cons The installed software for the on-premise version is a little dated looking, but the web interface, which we just started using, addresses that. Review Source Eric O. IT Support Specialist Used the software for: 1-2 years ### "Alloy does the job" July 30, 2018 4.0 The majority of our IT department lives inside Alloy. It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must. Pros \- Alloy user portal and technician portals are easy to use - Runs quickly and smoothly - Easy to import users from AD - Email integration for alerts on new tickets and updates on existing tickets - Training that Alloy offers is well thought out and contains tons of information. Cons \- Customer Support can take 1-3 days to get back to you - The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online. - If you want custom features added it is going to cost a decent chunk of money. Review Source Response from Alloy Software August 6, 2018 Thanks for providing a review! We're happy you enjoy using our solution! I apologize for the experience you had with Support. However, I'm positive it was an isolated situation. A review of your company's 138 tickets since 2015 shows an average response of 2hrs 19mins with average resolution under 24 hours. Given that I expect your next experience will be a positive one. For online documentation, I would strongly advise the use of our Support Portal. Our product help and admin guides are all online along with our searchable Knowledge base. The admin part of the product does have a learning curve, but you'll find the ratio of flexibility to ease of use to be unmatched. Other products provide a fraction of the power or they require programming knowledge to leverage the same results. Use the search workflow feature to find what you're looking for or press F1 anywhere for contextual online help. Please reach out to us if you need anything and thank you for using our solution! Sarath K. IT Technical Support Oil & Energy Used the software for: 2+ years ### "Great Product, when it comes to IT Inventory & Asset Management." April 22, 2023 5.0 Pros Our main objective on the job is to track down all the IT assets and Inventory for both deployed and Stock Items. Alloy Navigator does the job perfectly and gives reports as the department needs.Another interesting thing is that most of the areas of this product can be customized very easily according to the department's needs.Users can easily report an issue by using the self-service SSO portal. Cons The help section can be provided for the self-service portal. Review Source Jeff W. IT Director Printing Used the software for: 2+ years ### "If keeping track of everything is what you want, this product is for you! And I mean everything!" July 21, 2018 5.0 Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently. Pros Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it. You can really keep track of everything in your IT environment and you can customize it to fit your specific needs. Other products make you use their preconfigured categories and workflows, etc. While Alloy comes preconfigured with almost everything you need, you can add or remove just about anything you want and build your own workflows to automate the system. Cons I find that the more flexible a product is, the more cumbersome it can be. Since Alloy is extremely flexible, the set up can be a little complicated. However, they have a great support team to help you when you need it. Review Source Vitaliy E. Desktop Support Specialist Law Practice Used the software for: 6-12 months ### "Has good potential" February 1, 2019 4.0 My overall experience is good. I went head on into a huge mess that was not very well maintained. When the inventory, locations, and customers are up to date, then its much easier to manage. Pros What I liked most about this software is how it can be integrated to sync with Active Directory which allows us to keep the inventory, locations, and customer tabs updated. The more automation, the better. Cons The gui is kind of outdated and could be simplified, but that's speaking from being on an older version of Alloy Navigator. There is not enough sync customization that can be manipulated or adjusted for AD sync. Review Source Response from Alloy Software February 8, 2019 Thanks for taking the time to review our product! Absolutely get yourself on the latest version and take a look at the Technician Web Portal. It's really sleek and easy to use. If you use the Windows client, you'll love the Web Portal no doubt! Regarding the Active Directory sync, please give our services team a call. I say that because the sync is super flexible, allows you to map any AD field anywhere you want, update records on conditions, import pictures, set managers for automatic permissions and approvals, and its paired with the workflow which is second to none. Maybe there's something you're missing we can help you with. We'd love to help you get the most out of the product and if there is a limitation anywhere, we'll do our best to address it! Thanks for being part of the Alloy Software family! Simon R. IT Technician Computer Software Used the software for: 6-12 months ### "Powerful tool" August 28, 2023 5.0 It's easier to work with clients and have all the relevant information available in one tool. Keeping track of the status of computers and software in one single pane of glas is great. Pros The amount of customization I found to be very useful. When working with tickets you can see all the right information at a single glance so you don't have to spend so much time looking for tick and customer information. Cons The UI can be overwhelming because of all the options presented, but after some time working in the tool and done the changes for my taste it's working fine. Review Source aS atawoot S. IT department Hospitality Used the software for: Less than 6 months ### "IT department" May 23, 2025 4.0 Pros The UX/UI looks good. It's easy to understand, and the design maintains a consistent tone throughout. Overall, it feels user-friendly. Review Source JM Jörg M. IT-Engineer Education Management Used the software for: 2+ years ### "Alloy Navigator - our daily help - thank you!" August 17, 2020 5.0 We are responsible for the IT infrastructure of the schools affiliated to us in the canton of BL (Switzerland). We have been using Alloy Navigator as a ticketing system (incident, service request) for many years. We keep discovering great functions that are very helpful. The knowledgebase is used extensively to provide instructions for us IT, but also for teachers and students. The purchases of hardware as well as software and services are authorized and processed via Alloy Navigator. We are currently introducing the use of Alloy Navigator's project management and are learning to work with it. Pros All of our Service Requests, Incidents, Announcements and instructions for inquiries are centralized and can be linked as required. The purchasements of hardware, software and services can be managed centrally. If necessary, different permits can be configured as a condition prior to purchasements. Sub-tasks of Service Requests, incidents or projects can be managed clearly. If you want, adjustments to workflows, masks, etc. can also be made. Alloy Navigator's webinterface is very good, most or almost all of the work can be done in the web browser. This is really fantastic! Cons Alloy Navigator is very good software. I can't find anything that we can call a disadvantage. Reason for choosing Alloy Navigator We consider the price / performance ratio to be very good! We would definitely choose Alloy Navigator again. At first we thought it was a disadvantage that there is no representation in German in Europe. But the support from Alloy is very competent and also very quick with assistance, which is really gratifying, even when it comes to customer-specific adaptations and extensions that have to be specially made! Today we no longer see it as a major disadvantage and are very satisfied. Review Source VR Verified Reviewer Business Owner Used the software for: 2+ years ### "I love the product and it has helped us and our client streamline their support processes." June 20, 2018 4.0 providing an efficient service desk Pros There are many features, and they are entirely customisable. The out of the box features and set up is very useable from day 1. Support is great. Cons Programming is too simplistic and doesn't encourage code reuse - which leads to difficulty in long term maintenance. The agreement with Alloy suits an end customer, it doesn't cater for the needs of true resellers and service providers. Priced for larger organisation - difficult for small organisations to get started. Review Source Response from Alloy Software June 25, 2018 Thanks for the kind words! We truly appreciate your loyalty to Alloy's products! We agree the functionality and price of our Enterprise edition is aligned with medium to large companies in mind. If you would like something more suitable for small to medium companies we'd suggest you take a look at our Express edition. Regarding workflow, the system is designed specifically for the purposes of reusing every piece of a process you design. You can design one form that is used in multiple workflows, or you can create a function with simplistic or extremely complex operations any process can take advantage of. A good example is the ability to request manager approval. There's a built-in function, no different than any function you can create, you can add to any workflow. That's as reusable as you get. I urge you to get in touch with us so we can show you. It will unlock some extremely powerful benefits for you and your customers. RK Richard K. Technical Documentation Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Tremendous potential for custom workflow, tracking, reporting" April 14, 2021 5.0 Pros Configurability - has been great for customizing to our needs. Cons Complexity - a byproduct of the breadth of configuration and feature possibilities. Review Source VR Verified Reviewer End User Support Manager Used the software for: 2+ years ### "Mostly positive, with exceptions " July 24, 2018 4.0 Pros I really like the variety of modules, and the tech support available to help out. I also like the ease of use for my technicians. Cons How much back end maintenance I have to be involved in. I would prefer a solution that is able to smartly manage itself out of the box OR more accurately describe what errors are causing an issue. Review Source SH Scott H. Network Administrator Hospital & Health Care Used the software for: 2+ years ### "We've used the network inventory and it works great and the support has been top notch." June 22, 2018 5.0 We've used the network inventory to scan all PCs weekly and it lets me know if there are any changes going on with our hardware. We keep track of all of our maintenance history so we know the history of all of our hardware. We've done some software monitoring so we know what versions of software are being used. Pros I like the network inventory. It lets me know what is going on with our PC's and if anything is changing. I use ANX to input all of our service done on PCs so it's easy to find out the history of a PC Cons It takes a little time to get used to how to make modifications but the support has been great and will be looking into some training to be able to use more affectively. Review Source JH John H. Network Engineer Insurance Used the software for: 2+ years ### "Used Alloy at both my previous and current job, great product." June 26, 2018 5.0 Easy tracking of hardware and software licenses. Tracking of helpdesk issues has been easier that previous product. Pros The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease. Cons Migration from other software vendors is a little tricky, but that's more due to how the other vendors configure their databases. Review Source JJ Joseph J. IT Support Supervisor Mental Health Care Used the software for: 2+ years ### "Alloy Navigator" October 8, 2018 5.0 Pros The software is very easy to user and the staff is very helpful! Cons There needs to be more reporting tool and user control of reports. Review Source Response from Alloy Software February 8, 2019 Thank you so much for your review! Drop us a line and let us know what you'd like to see in way of reporting tools. Our reports are created with Microsoft Report Builder. Microsoft provides a free editor and its become quite popular so tutorials are easy to find. If you are familiar with Crystal Reports you can use that as well! We'd love to hear about your specific needs so please don't hesitate to drop us a line! DS Diana S. Senior PC Technician Insurance Used the software for: 2+ years ### "I use it daily for tracking HelpDesk Calls, Inventory and Purchasing" July 16, 2018 5.0 Pros It has helped streamline our department by having all documents and references in a central location. Cons At times it can be a little confusing with what seems to be duplicate areas. But on a positive note these areas can be linked. Review Source MG Mike G. Infrastructure Manager Building Materials Used the software for: 2+ years ### "Fully featured and still developing" November 5, 2018 5.0 Pros The flexibility is endless, this product is capable of doing anything you design. It can output to batch files, automate tasks and digitise forms. The only limitation is your imagination. Treat this as a very advanced GUI for SQL Cons You do need to get a full understanding of the administration side if you wish to use this product to its full potential Review Source aT allan T. Consultant senior en technologie de l'information Information Technology and Services Used the software for: 1-2 years ### "Alloy doesn't cost a lot and he's making a pretty good job" October 22, 2018 5.0 Pros Navigator is a good management tool for IT assets. You can get inventory, service desk and project inside an ITIL framework with this simple and efficient software. It s easy to implement and you can have a CMDB for a low cost. Cons You must register on alloy navigator web site if you want to get a price or a trial of the software. Review Source MM Marc M. CISO Hospital & Health Care Used the software for: 6-12 months ### "Compliance" June 26, 2020 4.0 Pros We found the product to be extremely flexible in allowing us to configure a lot of details and forms to meet our specific needs. Cons The on-prem solution at times had some performance concerns, but we're looking forward to seeing this addressed in the new cloud offering. Review Source AB Audrey B. IT Project Manager Oil & Energy Used the software for: 1-2 years ### "An Outstanding ITSM Solution: Easy, All-in-one & Flexible!" October 25, 2023 5.0 We were unhappy with our previous ITSM Solution. I was responsible for selecting and implementing a new solution.From start to finish, my experience with this tool has been excellent.The implementation process was pretty smooth, thanks to the tool's pre-configured setup. It ensured that we were ready to use it to its full potential right out of the box.One of the standout features of Alloy Navigator is its flexibility. It effortlessly adapts to our specific needs and requirements, allowing us to customize and tailor it to suit our desired workflow.Its stability and reliability have truly set it apart from other solutions and also the support provided by the AlloySoftware team. Their responsiveness and expertise have been instrumental in our successful implementation.I also appreciate the frequency of updates and releases. The team consistently works on enhancing the tool, rolling out new features, and improving existing functionalities. What’s even more commendable is their willingness to listen to customer feedback and suggestions. It’s evident that they value their customers' input, as they actively incorporate user suggestions into their updates. This customer-centric approach ensures that the tool remains relevant and continues to meet the evolving needs of its users. Pros The fact that it comes smartly pre-configured. Settings are very easy and flexible. Everything is Possible, and if it is not you can always do it with PowerShell, no limit! Cons The project Management side could be enhanced, also the Knowledge Management or the Document but they are less important in our activity Reason for choosing Alloy Navigator value for money and after the demo we found it very easy and smart tool. Review Source AL Angela L. Program Application Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Alloy for Service Requests and Change Requests" April 2, 2021 4.0 I really like what I've used so far. It's a part of my daily work, and it makes everything fairly simple. I'd like to explore more of the available features within the application, and I'm really excited to see what else we can do! Pros Please keep in mind that I do not use all of the available features of this system. But I really like the features that I'm currently using. I spend nearly all of my time with tickets and Change Requests. Both features are easy to use, and help me track my work effectively. I love how easy it is to escalate tickets and CR's, create work orders, and communicate with my requestors directly within the tickets. My administrator has also created some very helpful reports and dashboards so I can track the work that my employees complete, and provide visibility to our Executive Leadership. We've even created an entire process surrounding our Change Advisory Board that streamlines the approval process for projects. It's wonderful. Cons It might just be me, but I find both the Activity and History tabs to be confusing / overwhelming at times. I wish there was a better way to quickly see what's happened with the ticket over time. Review Source CM Caroline M. Program Analyst II Public Safety Used the software for: 2+ years ### "Extensible Incident Management, Asset Management, and Incident Workflow Management" December 8, 2020 5.0 Our shop has been using this software for years because it has excellent value, with good customer support. We use the product everyday to manage our support desks, manage our hardware inventory, and provide a web interface to our agency users. We are continually improving our efficiency by automating tasks, and we manage an extensive knowledge base with hundreds of articles for either end-users or tech support staff. Our clients also find the system fairly easy to use to submit tickets and interact with the technicians. There is always more we could be doing with this system. I am impressed with its capabilities and flexibility. Pros We have found Alloy to be highly customizable to meet our needs - we can track the life cycle of hardware assets, we can remotely manage machines directly from an incident case, we can link incidents and problems to the computers history, and and we can automate many simple and complicated tasks from resetting a password to requesting an RMA from a hardware vendor. I have used many other Enterprise IT incident management software products and this is still my software of choice. Cons The system is very powerful and with power comes complexity that requires training and understanding of how the underlying database interacts with the software in order to get the most out of the product. Understanding the hierarchy is important when setting up your service desks if you support more than one technical team. We have an IT Support Desk as well as a Facilities Support Desk, and a Supply Order Desk. Review Source Similar Products Featured ## Related categories [ITSM](https://www.capterra.com/itsm-software/)[CMDB](https://www.capterra.com/cmdb-software/)[Service Desk](https://www.capterra.com/service-desk-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.