--- title: "Alloy Navigator Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Alloy Navigator the right Change Management solution for you? Explore 67 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/108129/Alloy-Navigator/reviews/" page_type: "reviews" language: "en" --- Alloy Navigator 4.6 (67) [View alternatives](https://www.capterra.com/p/108129/Alloy-Navigator/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of Alloy Navigator Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews Ab Audrey b IT Project ManagerOil & Energy, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It effortlessly adapts to our specific needs and requirements, allowing us to customize and tailor it to suit our desired workflow.“ October 25, 2023 JM Janet M IT Administrative TechnicianEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “The reporting is not as good as I would like.“ May 21, 2025 Simon R IT Technician Computer Software, 2 - 10 employeesUsed the software for: 6-12 months. “The amount of customization I found to be very useful. When working with tickets you can see all the right information at a single glance so you don't have to spend so much time looking for tick and customer information.“ August 28, 2023 Beth V Sr. Office CoordinatorMental Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “Some of the categorizations required with Category and Type are a little redundant.“ November 16, 2023 EP Enzo P Web ResearcherComputer Hardware, 501 - 1,000 employeesUsed the software for: I used a free trial. “Overall, Alloy Navigator is a solid tool for IT management.“ September 30, 2024 JB Jacob B IT Support SpecialistReligious Institutions, 51 - 200 employeesUsed the software for: More than 2 years. “So, I would send in a help desk ticket and sometimes it would take days just to hear something back.“ August 30, 2023 Beth V Sr. Office CoordinatorMental Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “Being able to track property and equipment to remote employees within the different categories is so helpful. “ November 16, 2023 jb jeanpaul b IT DIRECTOROil & Energy, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “sometimes not easy to make evolution on the software“ October 25, 2023 ## Showing most helpful reviews Showing 1-25 of 67 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Beth V. Sr. Office Coordinator Mental Health Care Used the software for: 6-12 months ### "Game-changing system for Equipment and Property tracking" November 16, 2023 5.0 Overall, I'm extremely pleased with Alloy Navigator and our experience so far. This system is going to facilitate our future growth. It has already saved us time and prevented property loss. Once we have it fully integrated into our workflows and are using all features, it will be indispensable to daily work life. Pros The customization ability of Alloy is very impressive. We have not found anything that we have not been able to change so that it suits our needs. We are not even currently using Alloy to its fullest capacity yet and it has transformed workflows. Being able to track property and equipment to remote employees within the different categories is so helpful. I appreciate the flexibility of the system, once you learn the different levels of details it contains. The customer support is fantastic and really responsive. The training we received saved so many missteps when we were setting up the system. I really felt prepared to go live. Of course, we have made changes since startup as we realized different views or categorizations of items would work better, and the system makes it easy to adjust. My favorite section is the Consumables section. I am finding more and more ways to use this section. I feel that once we integrate purchasing into our Alloy workflow, our data will be so invaluable. Cons The only real problem I've found so far is that the Inventory Items and the Equipment Lending Library don't sync. This has been a little limiting, but the support team is working to correct that so I anticipate no problems in the future. There is a big learning curve with Alloy if you have not worked with a similar system. If you are new to Asset tracking systems, I highly recommend taking advantage of the training sessions. They are very in-depth and will prepare you well. Some of the categorizations required with Category and Type are a little redundant. Especially in the Consumable Products section. It took me several tries to figure out the best way to input these items to make them work for us. Review Source TA Trevor A. Vice President of I.T. Printing Used the software for: 2+ years ### "A helpdesk system that checks all the boxes for us." August 11, 2026 5.0 Alloy has become a critical part in helping us manage tickets, inventory (PCs, servers, switches, firewalls, printers, copiers, and other peripherals), software, knowledge base articles and more. Much like email, browser tabs and MS Teams, Alloy Navigator is an application that I have open from the beginning of my day, until the end. I use it to prioritize my day and my technicians' days. We keep it current because the updates are easy and often include great new features. Pros They offer both on-prem and cloud version. We prefer the on-prem due to the potential for sensitive customer data. The user interface is intuitive and easy to learn. Tickets are easy to manage due to the various custom filters that can be created. This makes it easy for me to track my employees' workloads and progress. Our customers like that they can respond to emails or use a portal to track their help requests. Alloy support also takes feature requests that they prioritize and implement in future releases. The support team is very responsive and has always resolved my issues in a timely manner. Cons Software licenses can be assigned to people or devices. We spend most of our time on the computers screen in Alloy and every computer is assigned to a person. From this screen I can easily see what software is assigned to the computer, but not the person. I can navigate off computers to persons and see their assigned software, but it would be nice to see everything under computers and conversely, it would be nice to see assigned software for the computers assigned to the person when viewing the persons module. I understand why this is a challenge programmatically, but it would be very helpful if they could do it. The overall GUI often uses a table like view to see data. I wish the columns could be manually sized to fit the screen better. For example, the ticket column is quite wide leaving whitespace that could be better used to display more in the Summary/detail column. Alternatives considered [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[Jira](https://www.capterra.com/p/19319/JIRA/)[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing Alloy Navigator The price was a huge factor. Way more than Track-It! but less than the other competitors. The on-prem option as another primary factor. some of the options we considered were strictly cloud based. Demos showed that Alloy configuration was going to be simpler to learn as well. Switched from [Track-It!](https://www.capterra.com/p/67028/Track-It/) Track-It! software was forcing users into their web-based product that was not really complete, and the GUI was not user friendly. It was a huge shock from the desktop client they had supported for many years. Review Source EP Enzo P. Web Researcher Computer Hardware Used the software for: I used a free trial ### "My review of Alloy Navigator" September 30, 2024 3.0 Overall, Alloy Navigator is a solid tool for IT management. It’s feature-rich and reliable, though the user interface could be more modern and easier to navigate. Pros I liked how comprehensive Alloy Navigator is for IT service management. It offers a great mix of asset management, help desk, and workflow automation, all in one platform, making it easy to manage IT processes efficiently. Cons The interface can feel outdated and a bit clunky. It takes some time to get used to, and the customization options could be more flexible. Review Source NM Nick M. Information Systems Technician Printing Used the software for: 1-2 years ### "Alloy Navigator: Help Desk Lifesaver" August 13, 2026 5.0 Overall, I enjoy using Alloy Navigator and I use it every day for my job. I would recommend this product to businesses looking to improve their IT infrastructure. Pros Alloy Navigator makes it easy to organize and prioritize our help desk tickets and ensures the work gets done. It also has also simplified our inventory management. Cons Some customizability tweaks would be helpful in the future. Some areas of the interface (such as tickets) are unable to be adjusted. Being able to resize columns in this are would be beneficial. Review Source JM Janet M. IT Administrative Technician Education Management Used the software for: 2+ years ### "Very good application. Would recommend it." May 21, 2025 5.0 The application is a very easy to use and easy to navigate. Alloy, the company, have amazing support technicians making our experience a very positive one. Pros It allows us to keep an up-to-date inventory with all the financial information. It allows us to capture live equipment. Cons The reporting is not as good as I would like. We would like to be able to have more custom reports for our department. Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Reason for choosing Alloy Navigator We chose Alloy Navigator due to their support and ease of use. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Too hard to track and manage our assets from the purchase point to eol. Review Source DP Doron P. IT Manager Architecture & Planning Used the software for: 2+ years ### "Doron's Alloy Review" January 29, 2021 4.0 Overall the application is solid, reliable. I have used it for the last 10 years and don't have plans of changing anytime soon. Pros Software is reliable, user friendly and you get the results quickly. Cons Some built-in features are limited and require alterations. Alternatives considered [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Reason for choosing Alloy Navigator Was simpler to maintain and operate with better results. Review Source RA Ryan A. Information Service Technician Printing Used the software for: Less than 6 months ### "Alloy is easy to learn for new IT techs" August 13, 2026 5.0 As a new IT support tech, Alloy has been easy to learn and optimize in the helpdesk / support desk environment. Pros Alloy is intuitive to use and integrates client inputs from multiple companies into a single, easy to use interface. Cons Nothing in particular - my use case for Alloy is limited to help desk / support desk for the time being. Review Source Eric O. IT Support Specialist Used the software for: 1-2 years ### "Alloy does the job" July 30, 2018 4.0 The majority of our IT department lives inside Alloy. It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must. Pros \- Alloy user portal and technician portals are easy to use - Runs quickly and smoothly - Easy to import users from AD - Email integration for alerts on new tickets and updates on existing tickets - Training that Alloy offers is well thought out and contains tons of information. Cons \- Customer Support can take 1-3 days to get back to you - The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online. - If you want custom features added it is going to cost a decent chunk of money. Review Source Response from Alloy Software August 6, 2018 Thanks for providing a review! We're happy you enjoy using our solution! I apologize for the experience you had with Support. However, I'm positive it was an isolated situation. A review of your company's 138 tickets since 2015 shows an average response of 2hrs 19mins with average resolution under 24 hours. Given that I expect your next experience will be a positive one. For online documentation, I would strongly advise the use of our Support Portal. Our product help and admin guides are all online along with our searchable Knowledge base. The admin part of the product does have a learning curve, but you'll find the ratio of flexibility to ease of use to be unmatched. Other products provide a fraction of the power or they require programming knowledge to leverage the same results. Use the search workflow feature to find what you're looking for or press F1 anywhere for contextual online help. Please reach out to us if you need anything and thank you for using our solution! Sarath K. IT Technical Support Oil & Energy Used the software for: 2+ years ### "Great Product, when it comes to IT Inventory & Asset Management." April 22, 2023 5.0 Pros Our main objective on the job is to track down all the IT assets and Inventory for both deployed and Stock Items. Alloy Navigator does the job perfectly and gives reports as the department needs.Another interesting thing is that most of the areas of this product can be customized very easily according to the department's needs.Users can easily report an issue by using the self-service SSO portal. Cons The help section can be provided for the self-service portal. Review Source Jeff W. IT Director Printing Used the software for: 2+ years ### "If keeping track of everything is what you want, this product is for you! And I mean everything!" July 21, 2018 5.0 Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently. Pros Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it. You can really keep track of everything in your IT environment and you can customize it to fit your specific needs. Other products make you use their preconfigured categories and workflows, etc. While Alloy comes preconfigured with almost everything you need, you can add or remove just about anything you want and build your own workflows to automate the system. Cons I find that the more flexible a product is, the more cumbersome it can be. Since Alloy is extremely flexible, the set up can be a little complicated. However, they have a great support team to help you when you need it. Review Source TM Tracy M. Network and Support Manager Wholesale Used the software for: 2+ years ### "Solid product that meets all our needs" March 3, 2025 5.0 We've had a very positive experience with Alloy Navigator. The product just works and is a good fit for us. Support has been helpful the few times we've had to contact them. Pros The feature set for the price is impressive. It's a perfect fit us as a SME. We've used Alloy Navigator for over 20 years and new releases come out on a regular basis. We track asset purchasing, deployment and decommissioning via the software. The creation and editing of service tickets is as simple or detailed as you want it to be. We've created custom workflows for scenarios like a new employee onboarding, new workstation deployment, etc. Cons The installed software for the on-premise version is a little dated looking, but the web interface, which we just started using, addresses that. Review Source AB Audrey B. IT Project Manager Oil & Energy Used the software for: 1-2 years ### "An Outstanding ITSM Solution: Easy, All-in-one & Flexible!" October 25, 2023 5.0 We were unhappy with our previous ITSM Solution. I was responsible for selecting and implementing a new solution.From start to finish, my experience with this tool has been excellent.The implementation process was pretty smooth, thanks to the tool's pre-configured setup. It ensured that we were ready to use it to its full potential right out of the box.One of the standout features of Alloy Navigator is its flexibility. It effortlessly adapts to our specific needs and requirements, allowing us to customize and tailor it to suit our desired workflow.Its stability and reliability have truly set it apart from other solutions and also the support provided by the AlloySoftware team. Their responsiveness and expertise have been instrumental in our successful implementation.I also appreciate the frequency of updates and releases. The team consistently works on enhancing the tool, rolling out new features, and improving existing functionalities. What’s even more commendable is their willingness to listen to customer feedback and suggestions. It’s evident that they value their customers' input, as they actively incorporate user suggestions into their updates. This customer-centric approach ensures that the tool remains relevant and continues to meet the evolving needs of its users. Pros The fact that it comes smartly pre-configured. Settings are very easy and flexible. Everything is Possible, and if it is not you can always do it with PowerShell, no limit! Cons The project Management side could be enhanced, also the Knowledge Management or the Document but they are less important in our activity Reason for choosing Alloy Navigator value for money and after the demo we found it very easy and smart tool. Review Source ZS Zahid S. Lead Engineer Utilities Used the software for: 2+ years ### "Alloy navigator \_review" November 29, 2022 4.0 Good tool to manage your IT support, incidents, assets etc. Pros Excellent software, reliable application, I am using it since 10 years. Cons Support partners in UAE are not professional. I prefer online support. Alternatives considered [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Review Source VR Verified Reviewer Business Applications Manager Used the software for: 1-2 years ### "We use Navigator for help desk ticket and asset management and have found it quite useful." June 12, 2018 4.0 Pros From a help desk perspective, we appreciate being able to see trends in issues our users are experiencing as well as where the issues are coming from. It's quite easy to configure when linked to our AD and other global settings can be updated for multiple users en masse. I appreciate the flexibility in being able to create views of tickets that work for me, as do the other techs who respond to tickets. Cons Configuring reports and views is not the most user friendly but they've just released Navigator 8 which I believe makes this easier. No real complaints other than wish there were a Mac version as well. Review Source Response from Alloy Software June 14, 2018 Thank you for your kind words! Just a quick note, if you need to use Alloy Navigator on a Mac, I recommend using the Tech Web Portal. This gives you full access to everything you need on any platform whether it be Windows, Mac, Linux or otherwise. In regards to report development, drop our Technical Support team a note and they'll point you towards some great tutorials. As we use the standards - Microsoft Report Builder and Crystal Reports - there are lots of solid resources available on the net to choose from. Thanks again for the review and for being our customer! jB jeanpaul B. IT DIRECTOR Oil & Energy Used the software for: 2+ years ### "very good ITSM software" October 25, 2023 4.0 Pros very user friendly and possible customisation Cons sometimes not easy to make evolution on the software Review Source WD Wayne D. Technical Support Education Management Used the software for: 2+ years ### "Alloy Navigator, a very useful program" April 30, 2019 5.0 I use Alloy Navigator every day to support the users in our company. It brings vital information about user's systems quickly to the screen, allowing an easy way to maintain inventory and connection information. Because it is an all-inclusive program for tracking hardware, software, work tickets, purchasing and user information, the setup is a bit complicated, but we couldn't maintain our IT department without it. Pros Brings useful information quickly to your screen Cons Setup is a bit complicated, but only because the software is so robust. Review Source SH Scott H. Network Administrator Hospital & Health Care Used the software for: 2+ years ### "We've used the network inventory and it works great and the support has been top notch." June 22, 2018 5.0 We've used the network inventory to scan all PCs weekly and it lets me know if there are any changes going on with our hardware. We keep track of all of our maintenance history so we know the history of all of our hardware. We've done some software monitoring so we know what versions of software are being used. Pros I like the network inventory. It lets me know what is going on with our PC's and if anything is changing. I use ANX to input all of our service done on PCs so it's easy to find out the history of a PC Cons It takes a little time to get used to how to make modifications but the support has been great and will be looking into some training to be able to use more affectively. Review Source JH John H. Network Engineer Insurance Used the software for: 2+ years ### "Used Alloy at both my previous and current job, great product." June 26, 2018 5.0 Easy tracking of hardware and software licenses. Tracking of helpdesk issues has been easier that previous product. Pros The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease. Cons Migration from other software vendors is a little tricky, but that's more due to how the other vendors configure their databases. Review Source JJ Joseph J. IT Support Supervisor Mental Health Care Used the software for: 2+ years ### "Alloy Navigator" October 8, 2018 5.0 Pros The software is very easy to user and the staff is very helpful! Cons There needs to be more reporting tool and user control of reports. Review Source Response from Alloy Software February 8, 2019 Thank you so much for your review! Drop us a line and let us know what you'd like to see in way of reporting tools. Our reports are created with Microsoft Report Builder. Microsoft provides a free editor and its become quite popular so tutorials are easy to find. If you are familiar with Crystal Reports you can use that as well! We'd love to hear about your specific needs so please don't hesitate to drop us a line! DS Diana S. Senior PC Technician Insurance Used the software for: 2+ years ### "I use it daily for tracking HelpDesk Calls, Inventory and Purchasing" July 16, 2018 5.0 Pros It has helped streamline our department by having all documents and references in a central location. Cons At times it can be a little confusing with what seems to be duplicate areas. But on a positive note these areas can be linked. Review Source MG Mike G. Infrastructure Manager Building Materials Used the software for: 2+ years ### "Fully featured and still developing" November 5, 2018 5.0 Pros The flexibility is endless, this product is capable of doing anything you design. It can output to batch files, automate tasks and digitise forms. The only limitation is your imagination. Treat this as a very advanced GUI for SQL Cons You do need to get a full understanding of the administration side if you wish to use this product to its full potential Review Source aT allan T. Consultant senior en technologie de l'information Information Technology and Services Used the software for: 1-2 years ### "Alloy doesn't cost a lot and he's making a pretty good job" October 22, 2018 5.0 Pros Navigator is a good management tool for IT assets. You can get inventory, service desk and project inside an ITIL framework with this simple and efficient software. It s easy to implement and you can have a CMDB for a low cost. Cons You must register on alloy navigator web site if you want to get a price or a trial of the software. Review Source MM Marc M. CISO Hospital & Health Care Used the software for: 6-12 months ### "Compliance" June 26, 2020 4.0 Pros We found the product to be extremely flexible in allowing us to configure a lot of details and forms to meet our specific needs. Cons The on-prem solution at times had some performance concerns, but we're looking forward to seeing this addressed in the new cloud offering. Review Source aS atawoot S. IT department Hospitality Used the software for: Less than 6 months ### "IT department" May 23, 2025 4.0 Pros The UX/UI looks good. It's easy to understand, and the design maintains a consistent tone throughout. Overall, it feels user-friendly. Review Source AL Angela L. Program Application Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Alloy for Service Requests and Change Requests" April 2, 2021 4.0 I really like what I've used so far. It's a part of my daily work, and it makes everything fairly simple. I'd like to explore more of the available features within the application, and I'm really excited to see what else we can do! Pros Please keep in mind that I do not use all of the available features of this system. But I really like the features that I'm currently using. I spend nearly all of my time with tickets and Change Requests. Both features are easy to use, and help me track my work effectively. I love how easy it is to escalate tickets and CR's, create work orders, and communicate with my requestors directly within the tickets. My administrator has also created some very helpful reports and dashboards so I can track the work that my employees complete, and provide visibility to our Executive Leadership. We've even created an entire process surrounding our Change Advisory Board that streamlines the approval process for projects. It's wonderful. Cons It might just be me, but I find both the Activity and History tabs to be confusing / overwhelming at times. I wish there was a better way to quickly see what's happened with the ticket over time. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.