Vertical Market Software

VMS for Plumbing Contractors


4.5 / 5
25 reviews

Who Uses This Software?

Service, Construction, HVAC, Plumbing, and Petroleum businesses, as well as Gas Stations, with 10+ users. Commercial or residential.


Average Ratings

25 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $5,000.00/one-time
    See pricing details
  • Free Demo
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Vertical Market Software
  • www.verticalmarketsoftware.com
  • Founded 1984
  • United States

About VMS for Plumbing Contractors

Vertical Market Software is a fully-integrated service management and construction software solution. Focusing primarily on the service and construction industries, our solution is specifically tailored to meet the needs of Plumbing contractors today. With our simple, yet intuitive solution, managing functions such as accounting, service, and job costing have never been easier. VMS is truly a complete solution that has helped numerous businesses streamline processes and enhance efficiency.


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VMS for Plumbing Contractors Features

  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

VMS for Plumbing Contractors Reviews Recently Reviewed!


Overall review

Apr 19, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Item inquiry is one of my favorite functions. Ventus makes it easy to find when a part came in, where it came from and the open and past sales. This has became a time saver in many ways.

Writing checks in Ventus is a breeze. It allows us to change the information prior to creating the check if discount amounts were entered in incorrectly.

There is a new credit memo function in AR for applying checks to invoices has saved time and allowed us to keep a better AR record.

The new lookup functions that have been added everywhere makes finding information easier. One downfall is not being able to lookup a number with begins with.

Cons: The item inquiry is one of my favorite features in Ventus. However, we do not have a way to look up customer part/material sales history. This can be difficult when a customer would like something that they ordered before but is unsure of the part number.

Post-match: The overall idea of post-match is wonderful! However, we are a company that pays our invoices by the discount date. We were unable to create checks for parts that were not received in. Loved the idea of being able to see what po was applied to the invoice. However, saving money was a bigger priority. We had to leave post-match so we were able to write checks. Still waiting for that function to change so we are able to utilize Ventus to the fullest.

There has been a recent change to where our overall control of our company maintenance was taken away. Our company takes pride in the controls that we have over our accounting software and the upkeep of it. Because of this we have set-up controls to keep others out where they do not belong. Our control over this has been taken away because of other companies and their misuse of the company maintenance, AR Inquiry and AP History. This should be regulated by the company and not VMS.

Overall: Ventus is helping us find ways to keep our costs lower and we have not implemented all of the capabilities yet. It does take awhile to learn the functions. However, the software makes more sense if you understand how it functions!

Great Software and Great People

Feb 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It works well, gives us accurate information, and bottom line, makes running our business simpler by being able to integrate everything we do on one platform without compromises.

Cons: My only criticism is that we will sometimes experience a new issue after loading a software update. We always get a quick response to any issues that result from that when contacting their support personnel.

Overall: Our company has been using VMS software to run our business for 17 years and rely on their software as the heart of our back-office. Their software is a great asset for us and I honestly don't know what we would do without it. The software does all of the tracking and number crunching our business needs from taking an initial service call all the way through accounting for the payments from our customers , it is constantly evolving so you are not stuck on an antiquated platform after a few years. Their support team is excellent and is quick to remedy any issues be they user caused errors, or the occasional software issue. I have evaluated several other software packages over the last few years and have seen nothing better on the market for the needs of our business. In a market with out many guarantees, I feel like they always deliver and more importantly they want to help us benefit from their product, not just sell it to us and then walk away.

Recommendations to other buyers: We have been using their products a long time, and have really only scratched the surface on what the software is capable of and learn new things that it will do for us constantly. If you are looking for a report or way to gather specific information, be willing to ask, the software may already be able to give you what you are looking for and their support will help you uncover those capabilities.

Effective and Flexible!

Jun 03, 2016
5/5
Overall

3.5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Ventus by Vertical Market Software was not only affordable for our company but was one of the very few options that offered a full package with the ability to handle multiple entities under one roof. The software and staff has allowed us to operate 3 separate business models including manufacturing, rental, service and sales. Again, great value and a huge array of solutions for every business! I appreciate that the vendor is able to make adjustments/additions so the software works specifically for the us and that the staff is always available for questions. (Especially during Go-Live!)

Cons: Honestly, there are really no negatives that we have found. The processes for some of the applications were different than what we were use to but that is expected with a new software. Some processes seem to take a bit longer and some a bit shorter but at the end of it all we are able to get better and more accurate information.

Recommendations to other buyers: 1. Keep in mind the drivers of your business and make sure you are viewing the software as a tool to help improve them not as purely an expense. The software has allowed us to review data for each service technician, salesman, conversion ratios for quotes and so much more. 2. Understand that the implementation of a new software requires change, and if you are going to move forward that you only have to do it once, rather than having too narrow of a system or multiple systems. For us, working with one vendor for all of our software needs has been convenient. 3. Have a list of what you are trying to accomplish as a business and what you are hoping to solve or would like to solve with a software solution. We did this during our interviewing process and Ventus was the only solution that could not only check everything off of the list but also gave us room to grow in our price range.

Great Software

Feb 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: integration between all modules is great

Cons: in service - on the gui side (vms not ventus) you can't search by the name of a street, you have to have the house number or when you search in a/r, its is by the vendor id and not the name

Overall: We did a lot of research before we purchased this software in 1996. We have been using it since

then and have had no real problems with the software. The customer support is awesome and

they are quick to respond. They have expanded the capabilities of the software, we have not kept up with all the enhancements. The support has been a 9 out of 10 even though I realize we are a very small company and do not use the software to the extent, they are still supportive and do not make us feel unimportant. I do admit there are a few items that I have sent to them that are still not resolved, but it is not a game changer and the software still works great without the issues being resolved.

Recommendations to other buyers: if you are a service based company the software is designed for this and if fully used to its potential, I believe would be such a great tool for your company

Software - People and Products - Look No Further

Apr 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is a fully integrated product from purchase orders to dispatch to all things financial. We don't have to go outside the VMS product for supporting software such as an accounting product. Ventus can be customizable to fit your needs and have not seen a better dispatch board.

Cons: There are places in the software that are inflexible and some processes that could be improved such as the ability to online add items (such as a new vendor or a new inventory part #). Currently have to go the task of adding something new.

Overall: Through the years we have grown along with VMS in our needs and usage of our software. Had the need 3 years ago to research new software after having been on the VMS (GUI) product over 20 years. After much talk, many demos and group conversations, we stayed with VMS and went with the VENTUS product and have not regretted the decision. The software is great and the people are even better!

VMS HVAC Software

Apr 17, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We migrated from VMS to Ventus about 4 years ago, and it was a great decision! We were up and running within a day and needed very little training. The support from VMS is great, they are always very helpful and responsive. The product is easy to use and navigate, and we are very happy!

Cons: Currently, the only issue we have with the software is that we are not allowed to have a master password for the Company Maintenance portion, and have to call in every time we need to use that portion of the software. Sometimes we are doing maintenance changes after hours, and we cannot obtain a password then.

Overall: It's a great software for any HVAC contractor looking to have every platform under "one roof".

Review

Apr 17, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how easy it is to use and understand VMS. You are able to get reports that show you valuable information. You are also able to put things in order by job number or area.

Cons: I don't like that this program is set up as excel but it doesn't have all the functions of excel.

For example you should be able to group a bunch of categories in order and be able to change them.

In Job Cost when setting up a job it would be useful if you could change all of the divisions, departments, or tax codes all at once.

Overall: I have had a good experience with VMS. If I have a question about how something works they will show you how to use their program so it works for you.

Great Customer Support

Apr 17, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: Top marks for customer support.

Having an integrated solution for all our business is very efficient.

Cons: The documentation is only on-line, not integrated into the software. The documentation is task accomplishment specific. It does not lend itself well to "What does that field do?" or "What is the impact of checking this box?" type questions.

Overall: We have been with VMS since the text-based user interface days. Teams are wonderful. It is great to visit with them every year and to know there is a friend on the other end of the support line when we need it.

Ventus Giving Us Great Returns

Feb 13, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Access to detail and profitability

Cons: Need to be trained by someone who knows how to use the software.

Overall: We have been using Ventus software for 6 yrs.

The detail and control we now have in all areas of operation since we started using the software has saved us thousands of dollars.

We use all modules except for some of the newest ones, they all bring value and allow us to increase our productivity and track problem areas.

I was unable to truly know what was going on in all areas of my (5) companies until we started using this software.

Recommendations to other buyers: We have increased profits by 20% using the Ventus modules.

Ventus Software Review

Apr 17, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Very robust. Integrated modules allow us to efficiently handle all accounting, payroll, inventory, service management and dispatch functions. The ability to have custom programming for additional needs.

Cons: In the past, work orders were slow to be resolved. Much improved now.

Overall: Overall the Ventus software is an important part of our business operations. The mobile dispatch for field techs has allowed us generate service invoices at the time of service and improve service cash flow.

Very Powerful Stuff

Apr 17, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: VMS is very robust. It is a very powerful accounting software. If used properly it can do a lot of amazing things

Cons: I do wish it were easier to use and learn. If you don't have a good overall understanding of how it is working it can be difficult make it do what you want in some cases.

GUI to Ventus

Feb 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The amount of information right at your finger tips

Cons: because of its vastness, sometimes it becomes overwhelming

Overall: Our company has used VMS since 1991. We absolutely could not operate our day to day business without them. The Software is comprehensive and intuitive. The Mobil Data App has also greatly improved the efficiency of our Service Department.

GREAT SUPPORT!

Feb 13, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I've been working in the VMS software since 1995. We have seen and been through the many changes of VMS. What always stays consistent is the wonderful support at VMS, specifically our rep. She is always helpful and insightful. She is funny and understanding. The software is easy to work in, and easy to train new hires.

Ventus Software

Apr 16, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The search and report options and it being a single software for all our business needs.

Cons: When updates also cause issues and need additional updates.

Overall: The fact that the software is focused on our industry as a main customer base is appreciated since we can be very specific and specialized. The ability to incorporate custom features into the software is also a plus.

Vertical Market has been great for our business!

Feb 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: We love all the applications in the software. We have very few issues, but when we do they are taken care of promptly.

Amazing results of our business performance, paperless procedures.

Jun 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: The ease of learning the software and customer support received from VMS has made our transition to the software much smoother than we anticipated. The programmers and reps are always willing to listen to your problems and help with different suggestions.

Cons: Crystal reports have been a struggle for us, when running reports. More training with Crystal Reports would be beneficial.

Recommendations to other buyers: The mobile data has changed our business performance. We instantly have our technicians write up, customer signature, pictures, unit information, etc... This allows us to quote and bill as soon as our technicians have completed a call.

Best Total Package Software Product for Construction and Service

Jun 02, 2016
5/5
Overall

4.5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: Very detailed software has allowed us to increase our control, efficiency, and effectiveness in the area of job cost, inventory, and service. Profit margins are up 15% in 4 yrs. Great Customer Support.

Cons: There is nothing I do not like.

Recommendations to other buyers: This software will bring your company into the 21st century with software, dispatch, and mobile data to make the efficient use of human resources and management control tools.

Its been average. Not terrible but not great.

Sep 07, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: The software has a module for most everything a company does. It can do alot of different things and is good for a company starting out in our industry. We have just outgrown it.

Cons: The software is outdated in a lot of ways. My biggest issue though is how difficult it can be to get some new set up by programming. Anything custom is expensive and takes forever

Great Software for Dispatching Service Calls

Feb 15, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We our a service/repair company that uses VMS software for dispatching calls to technicians. The dispatch board allows you to see all technicians on the board and what calls are assigned to them. The dispatch board has a color scheme that lets you know when the technician acknowledges, puts on hold, and completes the ticket. Best part you can pick what colors you want for those options. We also use Mobile Data which goes hand in hand with the dispatch board. Mobile Data allows the technicians to receive the tickets electronically on there mobile device. The technicians can now see the comments we enter, ticket number, site info, enter parts they use, comments for the repair and much more! We also use the software for AR, AP, inventory, and check reconciliation. Overall VMS is a good product, and has great customer service.

Overall Good

Mar 12, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: What I like most about this software is what some of the reports give. They can be extremely useful in managing our technicians

Cons: What I like least about the software though is that you are somewhat limited in reporting and can't easily create custom reports

VMS software and the Vertical Market Staff get our Vendor of the Year Award

Sep 18, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I can't say enough of how much we love the VMS product, and how reliable it was for us. We ran VMS from 1997 through 2013, migrating from VMS to the SQL version (Ventus). During our time on VMS, we experienced practically no software problems with the program. The support was, and continues to be great, and I have the highest degree of confidence when I do have to call that issues are taken care of quickly. These guys really deserve an award!

VMS review 2.15.17

Feb 15, 2017
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

Comments: I use the payroll module 85% of the time so I cannot really comment on the other modules.

As for payroll, I believe there are a lot of features we are not using. What I do use, I find the ease of use is a 4 out of 5 star rating. This is because I have worked with other payroll modules at a different company. If VMS could provide more detail, that would be helpful. For example, the check stub does not break out the FICA taxes into SS and Medicare. Also, if there could be more descriptions available for the earning codes instead of a lump sum for "REIMB,TRV/ADJ", that would be helpful to the employees. I do want to praise Linda, Diana and Martye...they are so helpful and patient any time I've contacted them. Especially Linda! :) She takes the majority of my questions!

Software rating review

Feb 13, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We started to use Ventus software in 2014. The applications are user friendly and the closing per month is quick and efficient. If you encounter any difficulties the support is outstanding.

VMS is a wonderful company to work with.

Feb 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We have been with VMS since 2003 and I would recommend them to others for sure. The service response is very fast.

Customer Review

Feb 16, 2017
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

Comments: The software works okay but is not very consistent from 1 module to the next. To many little quirks that you need to work around because trying to get them fixed is just to time consuming.