--- title: "The Assistant Manager Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about The Assistant Manager Software - reviews, pricing plans, popular comparisons to other Retail Management Systems products and more." source_url: "https://www.capterra.com/p/108168/The-Assistant-Manager/" page_type: "product" language: "en" --- # The Assistant Manager Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) The Assistant Manager ## What is The Assistant Manager? Whether you're managing a museum gift shop, a botanical garden store, an artisan marketplace inside a cultural attraction, or an independent specialty store, TAM gives you the tools to run a smarter, more connected retail operation. From real-time inventory, reliable POS and timely accurate reports to seamless integrations with , events, donations, and dining — TAM does more than just ring up sales. It helps you grow revenue while staying true to your mission. ## What is The Assistant Manager used for? [Nonprofit](https://www.capterra.com/nonprofit-software/)[Retail Management Systems](https://www.capterra.com/retail-management-systems-software/)[Accounting](https://www.capterra.com/accounting-software/) Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $2500 Per User, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## The Assistant Manager alternatives Highest Rated [Donorbox](https://www.capterra.com/p/156860/Donorbox/) [4.8 (625)](https://www.capterra.com/p/156860/Donorbox/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156860/Donorbox/) [4.5 (1,481)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (2,073)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [3.8 (728)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/108168/The-Assistant-Manager/alternatives/) ## FAQs about The Assistant Manager Overview ### What company size and specific industries is The Assistant Manager built for? The Assistant Manager is designed for museums, aquariums, zoos, parks and attractions, hospital gift shops and cafeterias, and specialty retail businesses. It fits organizations in these sectors that need a management system tailored to visitor-facing retail and service operations. Features and Usability ### What are the key features of The Assistant Manager? The Assistant Manager includes membership management, donor management, event scheduling, and volunteer management for nonprofit operations, along with accounting, budgeting/forecasting, and recurring/subscription billing. It also offers CRM, contact management, customizable forms and reports, real-time reporting, data import/export, and third-party integrations. Getting Started and Support ### What training and onboarding options does The Assistant Manager offer? The Assistant Manager provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover scheduled instruction, documentation gives written reference material, and videos offer self-paced learning. Getting Started and Support ### What customer support options does The Assistant Manager offer? The Assistant Manager provides email/help desk, FAQ/forum, knowledge base, phone support, and 24/7 live rep support. Because no reviewer feedback is available here, user experience with response speed, helpfulness, or common support frustrations cannot be assessed from the provided catalog data. ## Features AI summary Based on 617 Retail Management Systems reviews Capterra reviewers highlight these as the features buyers care about most when choosing retail management systems: - **Credit Card Processing** (**78%** of reviewers rated this feature as critical) - **Inventory Control** (**59%**) - **Real-Time Data** (**62%**) The Assistant Manager supports **Credit Card Processing** and **Real-Time Data**, giving retail teams the tools to handle transactions efficiently and monitor business activity as it happens. However, it does not include **Inventory Control**. Instead, it offers other important capabilities that reviewers also value, including **Multi-Location** (**60%**) and **Inventory Tracking** (**57%**), which can help businesses oversee stock across stores and keep closer watch on item movement, allowing teams to make faster decisions and maintain day-to-day operational visibility. Event Scheduling 4.6 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Plan an event's time and location Real-Time Reporting 4.8 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Active reporting of data and metrics Customizable Templates 4.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Accounting Integration 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Integrate with a third-party accounting system Customizable Reports 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Alter the layout and content of reports Member Database 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Add, store and access information pertaining to members The Assistant Manager 77 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Budgeting/Forecasting: Create budgets based on historical data and future projections - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Committee Management: Manage a group of members established for coordinating plans, programs, or other initiatives - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Storage: Store and organize documents in a centralized system - Donor Management: Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach - Dues Management: Track and collect membership dues - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - For Nonprofits: Software specialized for non-profit organizations - For Retail: For Retail Stores - Forecasting: Form predictions based on past and present data/trends - Forms Management: Store, manage and track all forms in a centralized location - Fundraising Management: Activities related to raising money for a specific cause - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Replenishment: Track stock count levels to manage product reordering - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mail Order: Facilitate the process of ordering and the mail delivery of products - Member Database: Add, store and access information pertaining to members - Membership Management: Database of members to track personal information of individuals and families - Merchandise Management: Provides intelligence to make the right inventory purchasing decisions. - Mobile Access: Access software remotely via mobile devices - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Returns Management: Track and facilitate returns of products sold - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Social Marketing: Manage campaigns and track engagement for marketing efforts across social media channels - Stock Management: Manage the buying, selling, and holding of stocks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Volunteer Management: Manage volunteer information and direct volunteer resources --- Get Advice We can help you find the software with the features you need. Features 3.8 (10) 3.8 Based on 10 reviews ## Pricing Value for money 4.1 (8) Basic $2,500 Per User,One Time Value for money 4.1 (8) 4.1 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (10) 4.5 Based on 10 reviews ## User reviews Overall rating 4.2 Based on 10 reviews Filter by rating 5(5) 4(4) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent AN Anonymous User Director of Educational Experiences Museums and Institutions ### "Best customer service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 18, 2025 Overall, it has been a good experience. The customer service makes it a great choice. I never feel like I'm alone trying to figure something out. We've had the system for a year now and I think that once you get how it works it is a lot easier to work your way through issues because the way it is set up is consistent. Pros The customer service and support is top notch. I know, no matter what, I can get a real person to help me find solutions. Everyone is always so wonderful to work with and their dedication to finding solutions is amazing. Cons There are some things that I wish the system could do. I wish that I could add questions to etam purchasing without being able to write html. Actually more etam options without html would be great. I wish I could use skus in more than one event without there being issues. I wish I could have different times and admission numbers for different sessions under the same event. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. BW Brittany W. Desk Attendant Non-Profit Organization Management ### "TAM Experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 18, 2025 Overall, it’s a helpful tool that helps resolve a lot of daily issues. It helps make daily business run smoothly. Pros It’s easy to use and troubleshoot if needed. I especially enjoy the option to add or update groups or categories depending upon the needs of the business. Cons The system processes slower than expected. In particular, when processing credit card payments the system reacts slowly throughout the day. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Better for business and overall ease of business. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MW Michelle W. Community Outreach Customer Service Gift shop Manager Museums and Institutions ### "New to TAM" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 September 17, 2025 It is a work in progress. The people are great. If they can't answer a question the get back to us in a timely matter Pros I like the customer support I call them a lot. I like that it keeps my field trips in order. I like the fact we can use the weather, and it will graph stuff for us. I love the way I can input stuff in our gift shop with pictures Cons Doing inventory of the gift should be easier. There is a lot more steps to make a membership. I don't like that some reports aren't the actual numbers. They get rounded. When working with money it should always be exact. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) They couldn't help us anymore. I believe they stopped the program we were using We used Quickbooks POS Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. SM Skye M. Team Manager Consumer Services ### "Easiest Payment Tool Yet!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 17, 2025 My overall experience had been great! It has always been easy to tweak the options of what we are currently selling, and everyone I work with understands the system quite well for the most part and has no problem getting it set up and running smoothly! Pros It is so quick, simple, and easy to work. If there are ever any problems it’s also never been difficult to solve or even to get ahold of the company to ask for simple solutions. Cons The only problem I’ve ever had is the system occasionally can get laggy but it just needs a simple restart or even a refresh to get it working back to normal again. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Our company decided that TAM was much more consistent with our ideals and is super simple to coordinate and work with! Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AL Abigail L. Staff Operations Manager Non-Profit Organization Management ### "Overall Positive for Museums" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 September 17, 2025 Overall positive. We have found some bugs as we’ve used the program over the past 2 years, but help desk has always helped us find a solution. Pros The program is easy to use, help desk is always available, and it’s easy to customize for our specific business needs. Cons Not having certain capabilities or odd work around a for events and session. Missing out on some reporting capabilities and filter options for our business. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Cost effective and using same systems as peer businesses Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AN Anonymous User Book Keeper Non-Profit Organization Management ### "learning and adjusting " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 16, 2025 For previous software I used QuickBooks Enterprise as QB POS was not an option but we managed to overall adjust to the new software. we are still in a learning curve but we like learning new things each time. Pros the ability to have separate systems and logins for staff the training seminars leading into the program. Cons the quick tabs. not as detailed as i would like. the reports are not my favorite i personally like more detail. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) For previous software I used Quickbooks Enterprise as QB POS was not an option Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AW Adam W. Executive Director Non-Profit Organization Management ### "TAM Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2025 My overall experience has been good. The customer service is exceptional and I think that has a lot to do with their team really wanting to help their customers. Pros I like that it gives us a snapshot of each individual to see the various ways that they interact with our organization. Cons I'm not a fan of how they define an event and a program. This would have been nice to have these defined as they are used for most nonprofits. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) The product we used was called Quickbooks Point of Sale and it is not a choice in the products we switched from. They discontinued it. Alternatives considered [Veevart](https://www.capterra.com/p/155877/Veevart/) Reasons for choosing The Assistant Manager Price, and I liked that they were local to our museum. If I ever have an issue, I can just go knock on their door. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Revenue Manager Museums and Institutions ### "Supportive and Smart Sales Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 14, 2025 Each person I worked with at TAM is really friendly, knowledgeable and helpful. The Retail and Admissions software is easy to use and helps me understand my clientele better as well as manage our inventory and sales thoroughly and thoughtfully. Pros Customer support at TAM is number one; I feel like they really take care of you to make sure you understand how to use the software and to make sure it is operating as it should. They are so patient with our specific university museum needs. Secondly, I love how easy the POS is to use, and to train on. I love how much information I can gather for admissions and events at the museum. It's made tracking ticket types so simple and clear. Cons It took me a few tries to find reports that I like to use. Some of the reports don't give me everything I need in one, so I have to use multiple reports to review KPI data. Switched from [Cumulus Retail](https://www.capterra.com/p/173200/Cumulus-Retail/) Cumulus Retail did not have an admissions feature for our museum. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. KW Karesse W. Server Food & Beverages ### "You Get What You Pay For" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 21, 2021 Pros Splitting checks, if you have correct seat numbers to begin with, is a good option. Cons Sometimes you get what you pay for. Using TAM for strictly retail might work out just fine, but for food and beverage service this system is a living nightmare. TAM constantly has errors that pop up that keep you from working, not to mention it lags all the time. This system is not user friendly in any way and actually feels like the creators went out of their way to make it as confusing as possible for the user. There is absolutely no visual organization on the screen when entering food/beverage orders and there is no option to highlight and repeat a previously made order, which when dealing with manually typing out complicated food and drink orders is imperative for saving precious time. The split check option is nice if you are sure you’ve correctly placed each item on the correct seat number, but once again the lack of visual organization on screen leads to frequent mistakes even with this. And if you are given multiple types of payments, such as half card and half cash, on an individual check among a table of split checks you might as well forget it. Even paying out one individual person from a tab that has other orders on it is complicated and forces you to change the number of guests, remove the tab and change the name of the tab before continuing further. And if you enter the wrong numbers in when settling a tab you are only given one chance to correct it. Overall, TAM let’s everyone down and has employees and management alike pulling out our hair on a regular basis. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LE Leora E. Restaurants ### "Assistant Manager helps me to organize and delegate all our to-dos for the week and month. I'm able to share this with my employees." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 23, 2014 Pros I like all the options it has and how I can be very detail oriented with it. It helps with clarity of the client and job. Cons Sometimes I have too many options and I get overwhelmed. Then my employees feel overwhelmed as well. It's a learning process for sure. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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