First Contact SAAS

First Contact SaaS


Who Uses This Software?

Organisations wanting to standardise their call processing for agents, provide visibility on performance for supervisors and improve efficiency and results for the business.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • First Contact SAAS
  • www.firstcontactsaas.com/
  • Founded 1994
  • United Kingdom

About First Contact SaaS

Ideal for organisations wanting to process in or outbound calls using a standardised workflow and without complication. Provides a simple user interface, easy management tools and fantastic reporting. Our customisation options ensure it can fit in with any business process and add real value for agents, supervisors, clients and management alike. Assisted installations and in-house support ensure you get the most benefit from its slick featureset. All for a low monthly cost.


First Contact SaaS Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center
  • Activity Tracking
  • Campaign Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Source Tracking
  • Auto Dialer
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • CRM
  • Inbound Call Center
  • IVR / Voice Recognition
  • Lead Distribution
  • Outbound Call Center
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

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