# Page 2 | Intellect QMS AI Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Intellect QMS AI the right Quality Management solution for you? Explore 84 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/108528/Intellect/reviews

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Intellect QMS AI

4.6 (84)

[View alternatives](https://www.capterra.com/p/108528/Intellect/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 2 - Reviews of Intellect QMS AI

## Showing most helpful reviews

Showing 26-50 of 84 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RH

Robert H.  
Director of RD and Quality  
Medical Devices  
Used the software for: 2+ years

### "Great QMS Software Sytem"

October 1, 2025

5.0

We have used several QMS software systems and Intellect QMS has been the best so far with an affordable price.

Pros

Intellect QMS is a great software platform for management of your documents, employee training, and has value for your money.

Cons

Intellect QMS has good training but it still takes a bit of work and engagement to navigate setting the system up.

Switched from

[Greenlight Guru](https://www.capterra.com/p/140578/greenlight-guru/)

Affordability and features were a deciding factors

Review Source

Response from Intellect

October 7, 2025

Thank you so much for taking the time to share your experience with Intellect’s QMS AI platform. We truly appreciate your feedback and are thrilled to hear that our platform is making a positive impact for you and your team. Your insights help us continue improving and delivering value to our customers. Thanks again for your support!

TP

Taylor P.  
Compliance Manager  
Pharmaceuticals  
Used the software for: 1-2 years

### "The BEST QMS!"

July 7, 2025

5.0

Intellect has changed the game for how our small company looks at quality. We have a one stop shop for everything we need when it comes to a QMS. The support we receive from intellect is AMAZING and we could not be happier with the product!

Pros

Intellect is easy to use, has many different applications that are beneficial to our team, and their team is quick to answer questions and solve problems

Cons

Designer portion can be a little difficult to use for beginners and companies that don't have a dedicated designer.

Alternatives considered

[Dot Compliance](https://www.capterra.com/p/192574/Dot-Compliance/)

Reason for choosing Intellect QMS AI

We chose intellect based on their customer service, the product delivery, how efficient they were, and the user friendly platform.

Review Source

Response from Intellect

July 8, 2025

Thank you for the kind review! We believe in being customer-first at Intellect and appreciate that the recognition of the "easy to use" and customer service. Also, we appreciate your frankness of the con comment about the "designer portion", which we are working on in our next software release.

KG

Kevin G.  
Quality Systems Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Great value for the money"

October 10, 2024

5.0

As a high-tech startup building our QMS from the ground up, we needed a software solution to integrate all of our processes and people. Intellect enabled us to leave behind our disconnected islands of information and documentation that was scattered across our Sharepoint server with no central control or visibility. The Intellect customer support team has been by our side every step of the way, ensuring a smooth “out of the box” launch and helping us through the ongoing configuration changes that have given us a great value for our investment.

Pros

The robust workflows keep all of our critical QMS activities moving forward with clear management oversight.

Cons

The no-code approach to maintaining and developing our applications is great, but there is still a learning curve for configuring the applications.

Alternatives considered

[BPAQuality365](https://www.capterra.com/p/218955/BPAQuality365/)[QT9 QMS](https://www.capterra.com/p/97557/QT9-Quality-Management/)

Reason for choosing Intellect QMS AI

Scalability, no-code configuration, customer support

Review Source

Response from Intellect

October 27, 2025

Thank you so much for taking the time to share your experience with Intellect’s QMS AI platform. We truly appreciate your feedback and are thrilled to hear that our platform is making a positive impact for you and your team. Your insights help us continue improving and delivering value to our customers. Thanks again for your support!

BS

Bilal S.  
Quality Manager  
Semiconductors  
Used the software for: Less than 6 months

### "Best Platform for all QMS needs "

May 15, 2024

5.0

Pros

Easy to use, Easy to develop own applications. Training and customer support are amazing. Implementation team coordinates very well, and go out of their way to help in customizing the app to tailor the organization needs.

Cons

No negative experience so far, team is very helpful and they followup constantly to check your needs.

Reason for choosing Intellect QMS AI

The response from the sales was amazing, they quickly set us up with a demo call. pricing was good. It is a very user friendly platform

Review Source

Response from Intellect

October 27, 2025

Thank you so much for taking the time to share your experience with Intellect’s QMS AI platform. We truly appreciate your feedback and are thrilled to hear that our platform is making a positive impact for you and your team. Your insights help us continue improving and delivering value to our customers. Thanks again for your support!

Misael A.  
Document Control Specialist  
Medical Devices  
Used the software for: 6-12 months

### "Fully customizable system if given enough time to work on."

November 8, 2023

4.0

Overall good. Has been a good experience with some technical roadblocks along the way. System works as configured.

Pros

Platform can be completely customized as a user needs. Can build templates, workflows, tables, apps, etc. Work well as a cloud app as to not be affected by company firewalls/servers. Most of the design practices make sense across the apps. Ability to add mass amounts of data works well. Admin panel & audit features are a great plus. Great error/troubleshooting logs.

Cons

Depending on your company needs, some apps require much more customization than others. Design speeds depend drastically on which version a user is on. Some on screen errors don't allow for much interpretation or troubleshooting. Site can sporadically log users out.

Review Source

Response from Intellect

October 27, 2025

Thank you so much for taking the time to share your experience with Intellect’s QMS AI platform. We truly appreciate your feedback and are thrilled to hear that our platform is making a positive impact for you and your team. Your insights help us continue improving and delivering value to our customers. Thanks again for your support!

KL

Kimberly L.  
Associate Director, Clinical Quality Assurance  
Research  
Used the software for: Less than 6 months

### "Best scaleable no-code EQMS platform on the market!"

March 30, 2023

5.0

My overall experience with Intellect has been highly positive. Their teams are very knowledgeable, helpful and highly responsive to our questions and concerns. They offer a great deal of flexibility with choosing the right 'package' to meet your organization's needs and budget. The professionalism and level of support (and patience) is unmatched!

Pros

Intellect is a fully customizable no-code eQMS system with all the applications you would expect, including Document Control, Employee Training, CAPA, Audits, Risk Management, Vendor Management, etc. The introductory package comes with multiple applications; the client can choose which ones to start with. After implementation, the client can create applications or purchase additional ones configured by Intellect's first-class team. Best of all, the system can be managed internally by a designated Administrator with or without IT involvement. It is highly scalable, and the options for using and expanding the system (even outside of QA) are endless. The start-up and implementation pricing is highly competitive, and training is included for the applications chosen and the design functions.

Cons

Although the system's initial cost is much lower than most, the user licensing and support fees can quickly increase, especially for smaller organizations and if you need to open the system to all employees (for training and access to SOPs, etc). I would have liked to have had in-depth System Administrator training. If you have only one or two people configuring and managing the system, you will likely need professional support services at an additional cost, as we did. The Intellect team is very flexible and accommodating to our unique needs and was able to scale the pricing and licensing options to meet our budget. The out-of-the-box QMS applications are geared toward manufacturing, but they are customizable.

Alternatives considered

[M-Files](https://www.capterra.com/p/122215/M-Files/)

Reason for choosing Intellect QMS AI

Start-up price, time for implementation, the service and attention we received and the truly customizable platform.

Review Source

Response from Intellect

October 27, 2025

Thank you so much for taking the time to share your experience with Intellect’s QMS AI platform. We truly appreciate your feedback and are thrilled to hear that our platform is making a positive impact for you and your team. Your insights help us continue improving and delivering value to our customers. Thanks again for your support!

JB

Janna B.  
Global QHSE Programs Manager  
Oil & Energy  
Used the software for: 2+ years

### "Intellect QHSE Review"

July 19, 2021

4.0

We are only limited by our resources in the current environment. Intellect can address so many business operations processes from large, complex integrated applications to day-to-day, routine, small but necessary automations. It's wonderful to be able to tell a department, "We can create an app for that!"

Pros

We created several applications from scratch so we were able to customize to our specific requirements by non-programmers.

Cons

Initial training should be separated into an Overview/End User training for key stakeholders and then training for Designers and Administrators. Since this is geared to non-programmers (in our case), the importance of process design and planning, documentation, system administration, etc., should also be included with the actual creating applications training.

Review Source

Response from Intellect

August 19, 2021

Hi Janna, Thank you for your review. It's exciting to hear that you created several applications from scratch without any programming background. Great advice on how to improve our training. We've already begun to add in these training elements. The Intellect Team

Miguel Angel C.  
Diseño  
Mechanical or Industrial Engineering  
Used the software for: 6-12 months

### "Automatizar procesos de calidad con Intellect QMS"

April 29, 2023

5.0

En general, Intellect QMS es una herramienta potente y completa para la gestión de calidad en línea, con muchas características avanzadas y una amplia gama de integraciones. Sin embargo, puede haber algunas limitaciones en cuanto al precio y la complejidad de configuración e implementación.

Pros

Ofrece una amplia gama de características de gestión de calidad, como control de documentos, gestión de no conformidades, gestión de riesgos, y auditorías. La interfaz es fácil de usar y personalizable para adaptarse a las necesidades de la empresa y los equipos de trabajo, también ofrece una amplia gama de características de informes y análisis, incluyendo paneles de control en tiempo real y gráficos personalizables.

Cons

El precio puede ser alto en comparación con otras herramientas de gestión de calidad en línea, Su implementación puede ser complejas para algunos usuarios nuevos. Algunas características avanzadas, como la integración de datos de terceros, están disponibles solo en planes de precios más altos.

Alternatives considered

[Qualia](https://www.capterra.com/p/159101/Qualia/)[Compliance & CE](https://www.capterra.com/p/165069/Compliance-CE/)[MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/)[Octave Reliance](https://www.capterra.com/p/172042/Quality-Management-Software/)

Review Source

Response from Intellect

October 27, 2025

Thank you so much for taking the time to share your experience with Intellect’s QMS AI platform. We truly appreciate your feedback and are thrilled to hear that our platform is making a positive impact for you and your team. Your insights help us continue improving and delivering value to our customers. Thanks again for your support!

CL

Carlos L.  
Continuous improvement engineer  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Robust and highly customizable, but it may require more investment"

October 18, 2023

3.0

There was no established QMS or process repository. Documents were not standardized. If a user left, the documents were lost. There was no process for approving and reviewing documents. Each department had its own document management. Complaint management, CAPA management had no follow up.There were no well documented audit plans with good follow up. With Intellect, we resolve this.

Pros

The site is robust and highly customizable.A well-structured work team. Good customer service from instructors and programmersAn training material is included with our site, and also they have a support platform.

Cons

A single customization could require multiple alterations across various tables and processes, which increases the the possibility of errors. The OOTB package is not clear. It is important to define if Intellect will help us to configure and see if it is possible the configurations that we request, since at the moment of the sale everything is "YES", however, it is important to define it beforehand to avoid surprises.

Alternatives considered

[MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/)[Qualio](https://www.capterra.com/p/134050/Quality-Management-Software/)

Reason for choosing Intellect QMS AI

Price and the highly customizable option.

Review Source

Response from Intellect

October 27, 2025

Thank you so much for taking the time to share your experience with Intellect’s QMS AI platform. We truly appreciate your feedback on the documents not being standardized but are thrilled to hear that our platform is making a positive impact for you and your team. Your insights help us continue improving and delivering value to our customers. Thanks again for your support!

DM

Dena M.  
Project Manager  
Medical Devices  
Used the software for: 6-12 months

### "Easy to use, highly configurable, and amazing support!"

June 16, 2021

5.0

I was able to understand the software logic and implement my first application within a few months. During implementation, with the support of Intellect staff, I was also able to create three custom applications to help control our internal processes.

Pros

All fields and pages are configurable which allows companies to tweak the applications to meet their internal requirements as well as external regulatory requirements.

Cons

Understanding the logic behind the system macros was a little hard in the beginning.

Alternatives considered

[Intelex Quality Management Software](https://www.capterra.com/p/93752/Quality-Management-Software/)[MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/)[Qualio](https://www.capterra.com/p/134050/Quality-Management-Software/)

Reason for choosing Intellect QMS AI

Intellect allowed us to configure the applications to meet our requirements. With the complimentary training courses and support, they also taught us how to continue configuring on our own and become independent.

Review Source

Response from Intellect

June 18, 2021

Hi Dena, Thank you for your review. We're happy to hear that our support team and training helped you configure solutions to meet your unique needs. The Intellect team

AM

Angi M.  
IT Analyst  
Pharmaceuticals  
Used the software for: 1-2 years

### "Doc Control that is flexible and fast"

May 19, 2023

5.0

The current trainer for both users and designers is excellent.

Pros

Intellect's Document Control delivers as promised. Our SOPs are organized, secured behind our firewall, available internally (unavailable externally), and only the latest version can be checked out for modification. No more stacks of paper waiting for signatures. No more confusion on which version contains the latest modifications.

Cons

We are an on-premise installation with Windows server and Mac clients. Some of our regulations required changes that were unique to our installation. Working through the installation took significantly longer than advertised. However, once installed Intellect does deliver on the advertised functionality.

Reason for choosing Intellect QMS AI

The larger subscription products were beyond our budget. The free products lacked the functionality we need for regulatory compliance.

Review Source

Response from Intellect

May 23, 2023

Thank you for your review and we're happy to hear that we helped your improve your company's productivity and visibility for Document Control. And thank you for your positive comments about your trainer! - The Intellect Team

FT

Franco T.  
Sr. Quality Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Intellect eQMS"

August 5, 2021

5.0

We are in the back half of implementation, so we don't yet have all our applications implemented, but so far my team is loving using Intellect. My experience with their on-boarding team, especially the training/implementation technician was top-notch. She knew her product and was able to quickly learn our vocabulary and needs which made the onboarding experience easy, fun, and highly productive.

Pros

I love that my team can configure a solid out-of-the-box solution to their specific needs and can create new applications to continually build and improve our QMS

Cons

We didn't like having to change our document numbering system (starts at 1), however, we were able to provide metadata that made it easy for long-term users to find their documents using their initial numbers.

Reason for choosing Intellect QMS AI

Configurability, ease of navigation (really like the process mapping), and the ability to build our own applications.

Review Source

Response from Intellect

August 12, 2021

Hi Franco, Thank you for your review! It's great to hear that you were able to modify Intellect QMS apps to meet your needs AND to build new applications. You are truly leveraging the power of Intellect's no-code compliance platform. Please let us know if we can be of any help as you continue your journey of continuous improvement. Thank you! The Intellect team

AM

Ashley M.  
Sr. Director- Corporate Quality  
Biotechnology  
Used the software for: 6-12 months

### "Enterprise Quality Management System "

September 21, 2021

5.0

Intellect's software allows our company to move from independent standalone systems at each location into a centralized and accessible platform. This allows senior management better visibility and easy access to dashboard reporting to make quick and informed decisions.

Pros

The system is very configurable to our work processes. We are not forced to conform our quality systems to the software but can build a workflow that fits our company's needs.

Cons

Our company adheres to TNI 2016 and ISO 17025, it would be nice if the software had a Management Review app.

Alternatives considered

[ComplianceQuest](https://www.capterra.com/p/136111/ComplianceQuest/)[QT9 QMS](https://www.capterra.com/p/97557/QT9-Quality-Management/)

Reason for choosing Intellect QMS AI

Intellect has been in business over 20 years with previous experience with our business sector. They offered concurrent license usage and understood our business was not in manufacturing and could speak the same language so that the configuration has been fairly smooth.

Review Source

Response from Intellect

October 14, 2021

Hi Ashley, Thank you for your review and insights! It's great to hear that you've built a centralized system for all your locations, and that the system matches your work processes. Thank you for your feedback about a Management Review app. Our Product team loves to get this type of feedback and we look forward to speaking with you about this recommendation. Thank you! - The Intellect Team

MH

Michelle H.  
Quality  
Biotechnology  
Used the software for: 6-12 months

### "Excellent Customer Support "

June 30, 2022

4.0

Customer service has been incredible. I cannot say enough great things about \[SENSITIVE CONTENT\]. We are disappointed with the out of the box functionality and the training along with the lack of help with validation. Our initial point of contact is not longer with the company and the deliverables he assured us were not met without additional cost and configuration.

Pros

We have an excellent implementation manager who has been very helpful and can answer all questions. Her product knowledge and support has been instrumental throughout our implementation.

Cons

Almost impossible to use out of the box. The marketing team is great, and I believe the software can do all of the great things, but only with configuration. You really don't know what you need until you become very familiar with the software. The upfront training needs work for the customer to get a better feel of their needs. This would have made white glove more effective and efficient. This software does not offer a design and development app. Validation of any configuration is not supported well.

Reason for choosing Intellect QMS AI

Pricing and available apps. We were unaware at the time the out of the box functionality would not be sufficient, therefore, the overall cost will be much more than we initially anticipated.

Review Source

Response from Intellect

October 27, 2025

Thank you so much for taking the time to share your experience with Intellect’s QMS AI platform. We truly appreciate your feedback and are thrilled to hear that our platform is making a positive impact for you and your team. Your insights help us continue improving and delivering value to our customers. Thanks again for your support!

KW

Kaye W.  
Senior Quality Specialist  
Consumer Electronics  
Used the software for: 2+ years

### "Intellect is highly configurable and easy to use"

June 29, 2021

4.0

I was able to implement 10 quality applications within our company during the first year by myself and one Intellect Implementation Lead. Since we purchased a contract for dedicated support from a senior level specialist I had the pleasure of working with the same Intellect specialist for the past 2 years. This provided seamless support and continuity from someone who knew my companies needs from the start. Some of these apps used out of the box functionality provided by Intellect, some with some small/medium amounts of customization, and even one application was built from entirely scratch.

Pros

There are so many ways to configure and customize your applications in Intellect. Use an application right out of the box, create an application from scratch, or anything in between for the applications your business requires.

Cons

On the rare occasion you do run into an issue, the trouble-shooting tools available may not clearly define the problem and you may need to request support.

Review Source

Response from Intellect

July 1, 2021

Hi Kaye, Thank you for your review! We're happy to hear you were able to configure Intellect to get exactly what you need. And congrats on building a new application on your own using our no-code platform. The Intellect team

LC

Louis C.  
Lead Purchase / Sales  
  
Used the software for: 6-12 months

### "Intellect Workflow software has allowed our office to organize and to assign tasks for specific processes without over looking crucial details resulting in an increased efficiency levels."

April 26, 2018

4.0

We love that we can connect in an easy to digest , readily available format our tasks specific to workflow with color coded tags to identify process so nothing gets over looked or no tasks get lost. Charts and output documents can be generated to collect and archive records of progress and performance. The challenges to overcome with Intellect Software are mainly with key search word articulation in document archives. Intellect Workflow simply does not offer too many customization options here. As long as we associated our files to a focused nomenclature system for tagging , we overcame this problem quite easily. Our recommendation there is to assign a character system unique to the names of the files initially. Then a user doesn't rely so much on Intellect to dive so deep to retrieve files. Also, at a month cost to entry for usage can be high. We suggest using the trial then assessing Intellect's possible utility at no cost. The user will understand Intellect Workflow's possible substantial value in helping to organize workflow and to completing projects in rather streamlined, elegant fashion.

Pros

Intellect Workflow provides for the creation of interactive real time color coded work flow charts and maps of our processes for our business as well as to provide status updates and tags for each step individually. Support applications are available in Android as well as IOS mobile device platforms.

Cons

We found sometimes it is a challenge to use keywords to search document archives. Intellect Workflow software could be better in this area. The types of charts though extremely useful are also limited in category and in type. Starting a month in subscription fees, Workflow Intellect is not the most cost effective solution unless user interaction is consistent and the associated use case requires this level of management.

Review Source

AB

Alec B.  
Quality Supervisor  
Food & Beverages  
Used the software for: 2+ years

### "Great QMS system and easy to use"

April 21, 2021

5.0

Using the document control and training applications has reduced the time needed from our quality team to manage our documents and training. These two applications have replaced a full-time employee with managing our document control and training records. The Part 11 compliance also assisted with audits and ensured that documents are not modified by accident.

Pros

The customizability of the software. Being able to modify the system work for our company instead of having our company modify our processes to match the software is extremely helpful and made transitioning to using Intellect a pleasant experience.

Cons

Onboarding takes some time due to adding customizations. Onboarding would have been quicker if we used the out of box features, but the extra set up time was worth the benefit of having a fully customized system in the end.

Review Source

Response from Intellect

April 26, 2021

Hi Alec, Thank you for taking the time to review Intellect. We're happy to hear that Intellect's extreme configurability helped you design a QMS solution that meets your unique needs. We appreciate your feedback about your onboarding experience, and we're always looking for ways to improve. Thank you for also sharing the many benefits you've experienced already. - The Intellect Team

BV

Brittany V.  
Quality Engineer  
Automotive  
Used the software for: 1-2 years

### "Flexible software and great customer service"

February 24, 2023

5.0

Great to work with.

Pros

With some training you can configure the software to do basically whatever you want it to do. The customer service is fantastic.

Cons

It can be a little tricky to get the workflows working correctly if you make changes. The software is designed for a larger company that we are so some of the apps needed to be made less complex to suit our needs.

Reason for choosing Intellect QMS AI

Software flexibility.

Review Source

Response from Intellect

October 27, 2025

Thank you so much for taking the time to share your experience with Intellect’s QMS AI platform. We truly appreciate your feedback and are thrilled to hear that our platform is making a positive impact for you and your team. Your insights help us continue improving and delivering value to our customers. Thanks again for your support!

FP

Filip P.  
Quality Assurance Manager  
Pharmaceuticals  
Used the software for: 1-2 years

### "Great quality eQMS"

June 24, 2022

5.0

We have solved our problem with a lot of paperwork and consolidating our quality system. We are a manufacturing company with implemented restrictive quality system. We needed support in improving our QMS and help for us to grow.

Pros

Easy to use, intuitive eQMS system. Lots of configuration options, easy-to-use app creator. No code platform means you don't have to be a specialist to create new apps, all you need is proper training and you\`re ready to go! System is affordable for small and medium companies.

Cons

The mobile app needs improving. Looks like it is left on its own and it needs some modifications. Sometimes doesn\`t work properly on Android and IOS devices. Needs support here.

Alternatives considered

[TrackWise](https://www.capterra.com/p/39788/TrackWise/)[AssurX](https://www.capterra.com/p/10010604/AssurX/)

Review Source

Response from Intellect

October 27, 2025

Thank you so much for taking the time to share your experience with Intellect’s QMS AI platform. We truly appreciate your feedback and are thrilled to hear that our platform is making a positive impact for you and your team. Your insights help us continue improving and delivering value to our customers. Thanks again for your support!

KH

Ken H.  
Director of Consumer Satisfaction  
Consumer Goods  
Used the software for: 2+ years

### "Best of both"

July 6, 2022

5.0

Outstanding

Pros

The software comes with pre-configured applications but allows for custom applications to be built as well as changes to the pre-configured applications.

Cons

We have had a very positive expereince with Intellect

Reason for choosing Intellect QMS AI

Because it allowed us to customize for those things which are unqiue to our business and cometative advantage

Review Source

Response from Intellect

July 7, 2022

Thank you for your review! Customer success is truly our #1 priority. We love that you continue to have a positive experience with Intellect and how pleased you are with our customization capabilities. We thank you for your feedback and hope to continue upholding these positive experiences. - Intellect Team

MP

Melody P.  
Senior Manager Quality Assurance  
Biotechnology  
Used the software for: Less than 6 months

### "Has the capability of Veeva, MasterControl, and TrackWise but better configurability, support, cost"

April 26, 2022

4.0

Having implemented multiple EDMS/LMS/QMS systems (Veeva, MastroControl) my experience with Intellect has so far been the most impressive in regards to cost, service interaction, and the ability to configure for all my current and future needs.

Pros

I loved that I was not cornered into buying an OOB configuration because purchasing the White Glove Service to go live with my current processes was a reasonable price, especially when compared to the more well known systems out there. Configuration of the LMS was completely custom and purchasing the validation package was also well within budget expectations. The possibilities with this system are endless and the staff/support during the validation process has been beyond exceptional.

Cons

Just waiting for Intellect to complete their ISO certifications, which they are in process of.

Reason for choosing Intellect QMS AI

Cost, configurability, and speed of implementation

Review Source

Response from Intellect

July 7, 2022

Thank you for your review! We love that you continue to be happy with the decision of choosing Intellect. We are close to completing our ISO certifications process and hope that it can positively impact our customers. We thrive on the successes of our customers and are happy that we continue meet all your expectations. - Intellect Team

KO

Kristen O.  
Director of Quality Control  
Aviation & Aerospace  
Used the software for: 6-12 months

### "Intellect for everyone"

October 30, 2020

5.0

Our experience with implementation has been great. We have a support team ready to help us when we need it and they provide great industry standard support.

Pros

Key component of this software is how customizable it is. Also how easy it is for someone to use without programming experience. The main processes of any quality management system is set up out of the box which saves a lot of time.

Cons

So far we have yet to find something we don't like about Intellect.

Reason for choosing Intellect QMS AI

We selected Intellect based on cost, accessibility, user friendly by all skillsets, and overall experience during the demo phase.

Review Source

Response from Intellect

December 28, 2020

Hi Kristen, thank you for your review and we're very happy to hear how easy Intellect has been to customize for you. Our goal is always to make our software user friendly and to help customers build processes around their business needs.

KB

Kristin B.  
Director of Quality and Operations  
Medical Devices  
Used the software for: 2+ years

### "Gilero"

April 21, 2021

4.0

It is a love/hate relationship! (software is hard - not limited to Intellect). Implementation \[SENSITIVE CONTENT HIDDEN\] and tech support \[SENSITIVE CONTENT HIDDEN\] are all-stars. Above and beyond type team players.

Pros

Customizable to be in alignment with existing Quality Management System structure/procedures vs. revamping our procedures to be in alignment with OOS software

Cons

Everything is a rabbit hole with troubleshooting and it is very time consuming, even with support from Intellect. Audit trail feature is poor, at best.

Review Source

CR

Chelsea R.  
Quality Systems Administrator  
Chemicals  
Used the software for: Less than 6 months

### "Excellent Service and Endless Customization Possibilities "

October 13, 2021

5.0

Our company went from a manual system to Intellect QMS software. We have increased efficiency across the board. We are implementing/creating more apps to automate processes and eliminating errors that come from so many manual updates. We appreciate the metrics/statistics built into the system as well.

Pros

The product is very user friendly and easy to customize/configure. It has all of the main apps that we need and we have the option to create more based on the companies needs. The price is excellent and the implementation was very smooth. Our implementation specialist is amazing and really understands the product inside and out.

Cons

We had a bug before going live, but Intellect fixed quickly.

Review Source

Response from Intellect

October 14, 2021

Hi Chelsea, Thank you so much for your review! We love to hear that you found Intellect to be user friendly, easy to modify, and that you enjoyed working with our implementation specialist. Congrats on starting your digital automation journey with Intellect. We're here to help throughout your journey. - The Intellect Team

NC

Navjot C.  
Quality Assurance Specialist  
Civil Engineering  
Used the software for: 6-12 months

### "Powerful tool for EQMS but requires alot of effort and lacks helpdesk support"

March 2, 2020

3.0

Customer service is poor to follow up on reported issues in Support Tickets. Required back-up on every instance of a help desk ticket (backups only done through our company IT). Cumbersome process to submit helpdesk ticket.

Pros

This software has many great features and options that allow the designer to setup/modify templates in many ways to meet project quality requirements. Out of the box templates and apps help designers were a great foundation to further develop apps to met project requirements and goals.

Cons

Customer service is poor to follow up on reported issues. Required back-up on every instance of a help desk ticket (backups only done through company our IT). As a designer changes to a single template item on average takes 30 seconds to a minute to process which can be cumbersome when making alot of changes. When a error is generated there should be a simple "one click" option that imports all of the relevant error information to a email or help desk form instead of forcing the user to go through the cumbersome process.

Review Source

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