--- title: "Comm100 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Comm100 Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/108889/Comm100-Live-Chat/" page_type: "product" language: "en" --- # Comm100 Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Comm100 ## What is Comm100? Comm100 is a global provider of innovative AI-powered omnichannel customer support solutions for commercial, government, and nonprofit organizations. Comm100 Live Chat is a real-time chat solution that helps more than 3,275 organizations around the world engage with their customers for fast, personalized support. Built for productivity and security, the platform centralizes conversations, chat history, and visitor context in a unified console so agents can respond efficiently and with full visibility. Comm100 Live Chat supports both proactive and reactive engagement, empowering teams to start conversations based on visitor behavior or respond to incoming inquiries. Advanced features include multilingual support and real-time translation, enabling personalized experiences for global audiences. Audio and video chat, screen and file sharing, and a customizable chat window help deepen engagement and reduce resolution time. ## What is Comm100 used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Overall rating Based on 108 user reviews Reviews sentiment Positive 98% Neutral 0% Negative 2% Starting price $31 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Comm100?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.comm100.com&name=Comm100) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Comm100 4.7 (108) VS. [### Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting Price $31 Per User, Per Month Starting Price $19 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (107) Ease Of Use 4.6 (73) Value For Money 4.4 (94) Value For Money 4.3 (58) Customer Service 4.6 (95) Customer Service 3.8 (52) ## Comm100 alternatives [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (382)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) Highest Rated [Botsonic](https://www.capterra.com/p/10016782/Botsonic/) [4.8 (81)](https://www.capterra.com/p/10016782/Botsonic/reviews/) Starting price $16.67 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016782/Botsonic/) [Wati](https://www.capterra.com/p/204314/WATI/) [4.6 (204)](https://www.capterra.com/p/204314/WATI/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/204314/WATI/) [View all alternatives](https://www.capterra.com/p/108889/Comm100-Live-Chat/alternatives/) ## FAQs about Comm100 Overview ### What problems does Comm100 solve? Comm100 solves slow customer response, lost sales from unanswered website questions, and limited visibility into agent performance by centralizing live chat, routing conversations to the right team, and saving chat history with reporting. Customer support, sales teams, supervisors, and ecommerce managers benefit most from faster handoffs, coaching, scheduling, and lead conversion. Answer based on 80 reviews Overview ### Which roles and teams benefit most from Comm100? Comm100 is most used by customer service, client support, and call center teams that manage high volumes of live inquiries and need faster, more consistent responses. Sales and online service teams use it to engage prospects and answer transaction-specific questions, while executives and business owners rely on it for service oversight and operational efficiency. Answer based on 105 reviews Overview ### What company size and specific industries is Comm100 built for? Comm100 is designed for organizations of many sizes, from large enterprises to public institutions, across education, iGaming, government, and commercial sectors. It is used by universities, global service providers, and government agencies, making it suitable for teams that need customer communication tools in those industries. Features and Usability ### What are the key features of Comm100? Comm100 includes core customer communication features like live chat, canned responses, chat transcripts, and chat transfers for handling sales and support conversations. Differentiating features include website visitor tracking, proactive chat, reporting and analytics, role-based permissions, and third-party integrations, with customization options for chat widgets, templates, and workflows. Answer based on 71 reviews Pricing ### How much does it cost and what fees or limitations are included? Comm100 starts at $31/user/month for Live Chat Startup, with Live Chat Plus at 55/user/month, and both offer a free trial. Reviewers describe it as easy to use and cost effective, though some call the monthly price high and note free seats were removed for long-time users. Answer based on 11 reviews Integrations ### Which third-party tools and platforms does Comm100 integrate with? Comm100 integrates with over 20 third-party tools, including CRM and business apps like Dynamics 365 and HubSpot CRM; content and file platforms such as Confluence, Drupal, Google Drive, and Microsoft SharePoint; and communication and social channels including Cisco, GoToMeeting, Instagram, and Facebook Business Suite. Answer based on 14 reviews Getting Started and Support ### What training and onboarding options does Comm100 offer? Comm100 provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer group learning, and documentation and videos provide self-paced reference and walkthrough materials for setup and feature review. Answer based on 5 reviews Getting Started and Support ### What customer support options does Comm100 offer, and how do users rate the experience? Comm100 offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as easy to reach, quick, helpful, and personal, with strong follow-through and occasional custom fixes. Some users mention glitches or missed notifications that can create delays and frustration. Answer based on 40 reviews Client support ### How well does Comm100 support customer service teams? Comm100 helps customer service teams handle live customer conversations quickly and keep support organized across channels. Many support, sales, and technical teams value chat history, visitor tracking, canned responses, and easy navigation, though some users mention occasional glitches, startup delays, notification gaps, or limits in certain features. Answer based on 32 reviews ## Features AI summary Based on 6,901 Live Chat reviews Capterra reviewers say these are the features buyers value most when choosing live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) Comm100 supports all three top-priority features: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and stay current on incoming customer requests, allowing teams to deliver more consistent and timely support. Chat/Messaging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Mobile Access 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Real-time Consumer-facing Chat 5.0 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Transcripts/Chat History 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation File Sharing 3.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Customizable Branding 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Comm100 119 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Assignment Management: Assign issues and tasks based on availability or required skills - Augmented Analytics: Analyze data and automatically generate insights using AI/ML technologies - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Management: Manage, organize, and store contact information - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Portal: A website or login for customers to access information - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Activity Monitoring: Monitor and track what your employees are doing - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - For Higher Education: Software designed for higher education organizations - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Geotargeting: Geographic location of visitors determines behavior of the software - Inbox Management: Organize, prioritize, and manage incoming communications - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Processing: Process and analyze human language in text or audio form - Natural Language Search: Ability to interact with the application using human languages such as English - Offline Form: Form to collect visitor contact information when live chat isn't available - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Query Suggestions: See options for potential search queries within the system - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Student Management: Database of students to track personal information of individuals and families - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Automation: Automatically handle routine, repetitive tasks and processes without the need for manual intervention - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (106) 4.5 Based on 106 reviews ## Pricing Value for money 4.4 (94) Free Trial [View pricing plan details](https://www.capterra.com/p/108889/Comm100-Live-Chat/pricing/) Live Chat Startup $31.00 Per User,Per Month It includes: - Full widget customization - Multi-language chat - Canned messages - 1 chat campaign - Basic reporting - Real-time visitor and agent monitoring - Pre-chat survey - Auto-proactive chat - Offiline message form - Transfer chats to agents - Set agent's maximum simultaneous chats - Ban visitors - Push page - Visitor rating Live Chat Plus $55.00 Per User,Per Month It includes: - Everything in Live Chat Startup - Chat routing - Audio-video chat - Chat wrap-ups - Unlimited campaigns - Advanced reporting - Remove "Powered by Comm100" - Role management - Custom fields - Pre-chat survey (with custom fields) - Post-chat survey (with custom fields) Live Chat Ultra Contact Us It includes: - Everything in Live Chat Plus - Advanced chat routing - Screen sharing - Agent shift management - Dynamic chat campaigns - Custom reporting - Rule-based chat distribution - Agent/visitor single sign-on - Custom variables - Custom CSS for visitor side windows - Conversion - On-premise deployment - Named customer success manager AI Agent Contact Us It includes: - Supports 12 channels (Live Chat, Comm100 Messenger, Instagram, Zendesk Chat, Facebook Messenger, X, WhatsApp, LINE, Telegram, SMS, WeChat, Securing Messenging) - Context-aware conversations - Guided workflows - Seamless escalation - Learns from unanswered queries Value for money 4.4 (94) 4.4 Based on 94 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (95) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (95) 4.6 Based on 95 reviews ## User reviews Overall rating 4.7 Based on 108 reviews Filter by rating 5(80) 4(26) 3(0) 2(1) 1(1) Mentioned topic Sorted by most recent HG Holly G. Multimedia Content Specialist Banking ### "Comm100 is a great product! " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 1, 2024 Very good experience! Their team of people is responsive and quick to answer questions. The tool is robust and their technology is constantly evolving. Pros The Comm100 platform is intuitive and user friendly, and the team is very helpful in providing guidance and recommendations. Cons We've had some trouble adjusting the bot/campaign settings so the Learning (training) tool functions in a way that's most useful to us. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PH Patrick H. Sr. Digital Marketing Manager Electrical/Electronic Manufacturing ### "Comm100 Transforms Customer Interactions in a B2B Technology Space" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2024 From selection to training to implementation and support, Comm100 is one of the top platform providers we use in our business. Pros We were looking for something to help conversions since we have a very technical product line. We knew people were on the site, downloading documents, and often visiting multiple times before reaching out. But that’s where we lost our touch point. We knew we could make it easier to communicate with prospects as part of their online experience. We saw chat as a more powerful conversion tool than an online form, an email, or a phone call. Comm100 Live Chat provided immediacy during the user experience and gave us another channel to communicate with customers. One of the great things about chat is we get very pointed, specific questions based on where the customer is in their journey. Our customers are smart; they are doing their homework, but sometimes just need our validation to guide them to the right product or to help them get the best data from their instrument. Chat accomplishes that and more, helping us build stronger, more personalized relationships with our customers. Cons I don't necessarily have anything I like least about Comm100. Our biggest challenge by far isn't with the Comm100 platform, it's with "chat" in general as a mindset change internally. Even though we implemented chat 6 years ago, we still struggle to implement it properly with our teams. Our online support teams still focus on phone calls and email but we're getting better with chat and identifying "user intent" on chats. Reasons for choosing Comm100 There were two other alternative products we evaluated. We had our Customer Support and Tech Support teams sit through the demos by all three providers and they also chose Comm100 along with the Digital Marketing Team. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TW Terrum W. Director Internet ### "Great when it was free, but now not really worth it" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 January 26, 2023 My overall experience with Comm100 was very fair, for what it was worth. Everything about it was great up until the point where free seats were being removed, despite being with Comm100 for almost 10 years. Unfortunately my business does not make enough income for me to be able to invest into something that can easily be resolved with open-source alternatives. Pros Comm100 Live Chat is a fantastically coded and easy-to-implement hosted software which allowed clients and businesses to easily interact with each other, in real time you can see the visitors on your site. Unlike free options Comm100 has all working features and seems to offer the best out of those features. The configurability was also very good to give you the best customisable options to make the software exactly how you want for the front-end and the back-end. The support was very easy to obtain when needed for any questions 24 hours a day. Cons The free seats were recently removed, causing me to have to migrate to a different open source software which offered very similar features. Comm100 Live Chat also did not support IPv6 so any clients coming in with an IPv6 address would not be able to benefit from this software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Nujan S. Managing Director Computer Software ### "Premium customer support software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 16, 2022 Pros Comm100 is one of the premium live chat and customer support software I've ever used with all advanced feature and seamless integration with other third parties softwares and websites. It provides fast and easy to use solution to the companies. Integration process was super easy and the whole interface was optimized. Cons WordPress plugin was not updated for multiple years when I used this software. Tho, It worked very fine not updating plugins leads to security vulnerabilities. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ankush C. Founder E-Learning ### "One of the most intiutive live chat tools" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2022 Pros The tool has been designed with the end user in mind. There are simple things that Comm100 does well 1. There is a notification when anyone lands on the site. Even if they have not initiated a chat, you get the notification 2. You can see how the user is moving from one page to another, even if they are not chating with you. 3. Chat component is easy to configure and install Cons 1\. The mobile app for chatting is very basic. It does not give the dashboard view which is available on the website Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Customer Experience Manager Retail ### "Expensive for something so basic. " 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 24, 2021 It is just that, a chat solution, you can do the same with less the cost. It is not a machine learning chatbot, it is very basic. Pros There is nothing I like about this solution, if I did not inherit Comm100, I would not be using this. Lacking many features that are basic to almost all customer service tools. Reporting is basic, no way to slice and dice your own data. Cons Reporting is very weak, it is very limited. The dashboard does is not customizable, it's a take what you can get information. Reasons for choosing Comm100 I did not choose Comm100, it would be far from any of the finalist solutions I would choose. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NN Nc N. Life, Wellness & Career Coach Professional Training & Coaching ### "Comm100 Live Chat" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 29, 2021 Pros Easy to us, free and paid plans, and both desktop and mobile versions available. Cons Relatively limited functionalities in the mobile app. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YJ Yozel J. Customer Service Representative Outsourcing/Offshoring ### "A good chat program " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 27, 2021 Pros The ability to add templates ( both for the whole team and for your own personal use ) lets you express yourself freely. I also like that you can design your own Welcome message and can also pick in what instances to get sound notifications . Cons There is a poor selection of themes to choose from .You can't access chats with other agents if they go online from the chat popup and need to go to the Dashboard instead . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Anjana S. Customer Service Representative Consumer Goods ### "A good chat platform " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 6, 2021 Pros The platform lets you follow all kinds of metrics and track agent performance . You can set up autoaccept for agents ,which means that new chats automatically get accepted at a random , equally distributed way . Cons Customers can send you files over the chat .What I dislike is that you cannot enlarge them via CTRL + scroll .You have to click on an entirely separate button ,which is hard to find and inconvenient to use . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User CEO Events Services ### "Great chat system, and it's free !" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 13, 2021 it allows potential customers to contact us immediately, like a chat chould do. Additionally, it shows the visitors, where they are from, and how long they've stayed on the site. Pros We don't emphasize on the chat on our website, which is why we love the Comm100 is free. It does what it needs to do, and it does it very good, so why change ? Cons setting it up takes a bit of time, but once done, it runs smoothly Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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