--- title: "Comm100 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Comm100 Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/108889/Comm100-Live-Chat/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Comm100 Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Comm100 ## What is Comm100? Comm100 is a global provider of innovative AI-powered omnichannel customer support solutions for commercial, government, and nonprofit organizations. Comm100 Live Chat is a real-time chat solution that helps more than 3,275 organizations around the world engage with their customers for fast, personalized support. Built for productivity and security, the platform centralizes conversations, chat history, and visitor context in a unified console so agents can respond efficiently and with full visibility. Comm100 Live Chat supports both proactive and reactive engagement, empowering teams to start conversations based on visitor behavior or respond to incoming inquiries. Advanced features include multilingual support and real-time translation, enabling personalized experiences for global audiences. Audio and video chat, screen and file sharing, and a customizable chat window help deepen engagement and reduce resolution time. ## What is Comm100 used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 108 user reviews Reviews sentiment Positive 98% Neutral 0% Negative 2% Starting price $31 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Comm100?[Manage this product listing](https://www.g2.com/products/comm100-network-corporation-comm100/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Comm100 4.7 (108) VS. [4.7 (32)](https://www.capterra.com/p/10031687/Text/reviews/) Starting Price $31 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (107) Ease Of Use 4.8 (589) Value For Money 4.4 (94) Value For Money 4.4 (509) Customer Service 4.6 (95) Customer Service 4.7 (500) ## Comm100 alternatives [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) Highest Rated [Sobot Nexus](https://www.capterra.com/p/10025756/Sobot/) [4.9 (118)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) [Ada](https://www.capterra.com/p/164470/Ada-Support/) [4.7 (15)](https://www.capterra.com/p/164470/Ada-Support/reviews/) Starting price $60000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164470/Ada-Support/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (271)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) [View all alternatives](https://www.capterra.com/p/108889/Comm100-Live-Chat/alternatives/) ## FAQs about Comm100 Overview ### What problems does Comm100 solve? Comm100 solves delayed customer responses, lost sales inquiries, and disconnected support conversations by providing live chat, visitor context, chat histories, canned replies, routing, and transfers. Support teams, sales representatives, ecommerce businesses, and remote supervisors use it to handle multiple conversations, monitor agent quality, personalize website chat, and plan staffing from workload reports. Answer based on 94 reviews Overview ### Which roles and teams benefit most from Comm100? Comm100 is most used by customer service representatives, client support specialists, and online tax teams handling live inquiries, case guidance, and customer follow-up. Sales agents use it to engage prospects and route leads, while service managers and executives monitor service operations, digital engagement, and team performance. Answer based on 105 reviews Overview ### What company size and specific industries is Comm100 built for? Comm100 is designed for small to enterprise-level businesses that manage customer support across multiple digital channels. It serves organizations in education, financial services, government, healthcare, e-commerce, and telecommunications, making it suitable for companies that need support tools tailored to these sectors and business sizes. Features and Usability ### What are the key features of Comm100? Comm100 includes core live chat, canned responses, chat transcripts, and customization options for chat widgets and message templates. Reviewers frequently discuss visitor tracking and reporting for customer interactions and agent activity. Differentiating capabilities include AI chatbot automation and CRM integrations, supporting customer service and sales conversations across websites and mobile devices. Answer based on 71 reviews Pricing ### How much does it cost and what fees or limitations are included? Comm100 starts at $31 per user/month for Live Chat Startup, while Live Chat Plus costs 55 per user/month; both include a free trial. Startup includes one chat campaign and one-year data storage, while Plus adds integrations and advanced reporting. Reviewers describe pricing as effective for some, but expensive for smaller businesses. Answer based on 11 reviews Integrations ### Which third-party tools and platforms does Comm100 integrate with? Comm100 integrates with over 20 third-party tools, including Microsoft Dynamics 365, HubSpot Sales Hub, HubSpot Service Hub, Google Workspace, Google Analytics, Microsoft SharePoint, Facebook, Instagram for Business, and Calendly. Its catalog also includes contact-center, education, scheduling, collaboration, and customer-service connections. Answer based on 14 reviews Getting Started and Support ### What training and onboarding options does Comm100 offer? Comm100 provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided learning, while documentation and videos offer self-paced reference materials for setup, feature review, and ongoing use. Answer based on 5 reviews Getting Started and Support ### What customer support options does Comm100 offer, and how do users rate the experience? Comm100 offers email/help desk, a knowledge base, phone support, 24/7 live representative assistance, and chat. Users generally describe the support team as accessible, responsive, helpful, and willing to provide custom fixes. A few users report product glitches or communication issues, such as missed email notifications, that can require follow-up. Answer based on 40 reviews Client support ### How well does Comm100 support customer service teams? Comm100 helps customer service teams respond quickly through live chat, conversation history, visitor context, and customizable communication tools. Small businesses and distributed support teams value its easy agent experience and consistent customer access, while some users report occasional glitches, delayed startup, and limitations in specific features such as mobile video chat. Answer based on 32 reviews ## Features AI summary Based on 6,967 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Comm100 supports all three of the features reviewers value most: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and keep support teams informed as customer messages come in, allowing teams to deliver timely and consistent service. Chat/Messaging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Mobile Access 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Real-time Consumer-facing Chat 5.0 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers File Sharing 3.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Customizable Branding 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Comm100 119 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Assignment Management: Assign issues and tasks based on availability or required skills - Augmented Analytics: Analyze data and automatically generate insights using AI/ML technologies - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Management: Manage, organize, and store contact information - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Portal: A website or login for customers to access information - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Activity Monitoring: Monitor and track what your employees are doing - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - For Higher Education: Software designed for higher education organizations - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Geotargeting: Geographic location of visitors determines behavior of the software - Inbox Management: Organize, prioritize, and manage incoming communications - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Processing: Process and analyze human language in text or audio form - Natural Language Search: Ability to interact with the application using human languages such as English - Offline Form: Form to collect visitor contact information when live chat isn't available - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Query Suggestions: See options for potential search queries within the system - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Student Management: Database of students to track personal information of individuals and families - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Automation: Automatically handle routine, repetitive tasks and processes without the need for manual intervention - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (106) 4.5 Based on 106 reviews ## Pricing Value for money 4.4 (94) Free Trial [View pricing plan details](https://www.capterra.com/p/108889/Comm100-Live-Chat/pricing/) Live Chat Startup $31.00 Per User,Per Month It includes: - Full widget customization - Multi-language chat - Canned messages - 1 chat campaign - Basic reporting - Real-time visitor and agent monitoring - Pre-chat survey - Auto-proactive chat - Offiline message form - Transfer chats to agents - Set agent's maximum simultaneous chats - Ban visitors - Push page - Visitor rating Live Chat Plus $55.00 Per User,Per Month It includes: - Remove "Powered by Comm100" - Everything in Live Chat Startup - Chat routing - Audio-video chat - Chat wrap-ups - Unlimited campaigns - Advanced reporting - Role management - Custom fields - Pre-chat survey (with custom fields) - Post-chat survey (with custom fields) Live Chat Ultra Contact Us It includes: - Everything in Live Chat Plus - Advanced chat routing - Screen sharing - Agent shift management - Dynamic chat campaigns - Custom reporting - Rule-based chat distribution - Agent/visitor single sign-on - Custom variables - Custom CSS for visitor side windows - On-premise deployment - Named customer success manager - Conversion AI Agent Contact Us It includes: - Supports 12 channels (Live Chat, Comm100 Messenger, Instagram, Zendesk Chat, Facebook Messenger, X, WhatsApp, LINE, Telegram, SMS, WeChat, Securing Messenging) - Context-aware conversations - Guided workflows - Seamless escalation - Learns from unanswered queries Value for money 4.4 (94) 4.4 Based on 94 reviews ## Integrations [ GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ Confluence](https://www.capterra.com/p/136446/Confluence/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (95) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (95) 4.6 Based on 95 reviews ## User reviews Overall rating 4.7 Based on 108 reviews Filter by rating Counts reflect reviews available in this feed. 5(80) 4(26) 3(0) 2(1) 1(1) Mentioned topic Recent reviews first, then most helpful RE Reviewer Customer Solutions Engineer, Team Lead Used the software for: 3-5 years ### "This is a great tool for providing live chat to our customers. We've been using it for 2.5 years now" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 20, 2017 Easy interaction with customers. Pros Easy to get up and running and customize. Easy to manage multiple interactions. Switching between devices or refreshing browser doesn't lose session. Cons When there are problems it can be a bit of a blackbox. No real troubleshooting tools. Can't monitor chats on the mobile app. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CD Chris D. CTO Used the software for: 3-5 years ### "Everything you could want from a live chat system and more..." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 9, 2020 The ability to provide solid, fluid, customer service. It seems a basic requirement and one all live chat providers should be able to meet, but after experience with numerous other providers, Comm100 has been the only one that has provided a consistency high level of service to internal teams and our customers. High availability built in makes it stress-free. Engagement and relationships with our customers have certainly improved and we hope to be with Comm100 for the foreseeable future. Pros Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100. We've been with Comm100 for around 4 years now since making the move from LivePerson and it has improved the service and customer relations to no end. The system is easy it use and fluid from both agent and customer's perspective. The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API. Cons In our experience we have come across nothing negative. There have been features that didn't exist or work for our particular use case in the beginning but Comm100 do not shy away from addressing customer needs and many development requests we've made have been considered and deployed to the platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Customer Experience Manager Used the software for: Less than 1 year ### "Expensive for something so basic. " 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 5.0 5.0 Likelihood to Recommend 1/10 September 28, 2021 It is just that, a chat solution, you can do the same with less the cost. It is not a machine learning chatbot, it is very basic. Pros There is nothing I like about this solution, if I did not inherit Comm100, I would not be using this. Lacking many features that are basic to almost all customer service tools. Reporting is basic, no way to slice and dice your own data. Cons Reporting is very weak, it is very limited. The dashboard does is not customizable, it's a take what you can get information. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Digital Media Used the software for: 3-5 years ### "Better way to communicate" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 26, 2019 Pros Very Friendly - Handled many other chat programs, but i find comm100 very friendly and very easy to navigate, with minimum setting one can setup and use it within minutes. Excellent Reporting - Reporting mechanism is very robust, with a click you can see complete report. Comm100 can categorize incoming communications to proper department, which is one of the excellent feature, we can then transfer those chat to separate operators. Another best feature is the Ban list, where you can ban those fake people and irritating customer who has nothing to do with your product. Cons Slightly contradict with pros that i have written above with reports, slightly more in-depth would be excellent, for example few days back i wanted to take report of chats volume with time, but i could do only with half-an-hour distribution, if it could be more details would have been very helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RH Rob H. WFM Phone Routing Coordinator Used the software for: 1-3 years ### "Comm100 has good pricing and functionality " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 29, 2020 Good customer service, good team, excellent follow through and easy to launch Pros The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer Cons The reporting is very lacking. Splitting out agents can be challenging. We normally will download to excel and apply pivot tables to get the information we need. It would be nice to have a click and go option within the application though Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GL Glenn L. President Used the software for: 3-5 years ### "Online Chat Services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 1, 2019 Being available to our visitors when they are most interested. Unfortunately many clients rarely utilize chat, but for those that do, we're here! Pros Very easy to use. I think web visitors have an expectation that companies have an online chat service. Comm100 does just that. One of the nice features is that it is not a bot. A real human interacts with the customer. Cons Really can't think of anything. Support is good. Product does what it is supposed to do. Good company. Only concern is that many CRMs are beginning to provide chat as a free benefit. Thought about changing, however I know I can trust Comm100. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Online Services Manager Used the software for: 3-5 years ### "Easy to use and navigate " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 7, 2018 Sales and conversion - revenue increase Pros User friendly , variety of options - great opportunity for customization and adjustment to your company\`s needs Cons design- view adjustments for users\` need more options so that user can adjust to his preferences - especially eye - color , brightness , spell check , fonts customization . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Financial Advisor Used the software for: 1-3 years ### "Nice digital conversation platform!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 7, 2018 Pros I enjoy using this digital conversation platform s it allows me a combination of mobile, web and messaging. The support of this software is pretty good. Cons A drawback is that only one theme is available. Also, it would be nice to have an ability to provide a direct feedback. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Chief Information Officer Used the software for: 3-5 years ### "Have used for a number of years and more recently upgraded to start using the departments feature." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 12, 2017 Pros Ease of use, responses from support team, department feature and smart phone app. It easily integrates to our websites and we use it across multiple sites. Cons Nothing really, everything just works. Reliably and as expected. Not had any problems with the software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ankush C. Founder Used the software for: Less than 1 year ### "One of the most intiutive live chat tools" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 7, 2022 Pros The tool has been designed with the end user in mind. There are simple things that Comm100 does well 1. There is a notification when anyone lands on the site. Even if they have not initiated a chat, you get the notification 2. You can see how the user is moving from one page to another, even if they are not chating with you. 3. Chat component is easy to configure and install Cons 1\. The mobile app for chatting is very basic. It does not give the dashboard view which is available on the website Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Tidio vs Comm100](https://www.capterra.com/compare/108889-144040/Comm100-Live-Chat-vs-Tidio-Chat)[Sobot Nexus vs Comm100](https://www.capterra.com/compare/108889-10025756/Comm100-Live-Chat-vs-Sobot)[Gladly vs Comm100](https://www.capterra.com/compare/108889-156723/Comm100-Live-Chat-vs-Gladly) [Freshchat vs Comm100](https://www.capterra.com/compare/108889-158117/Comm100-Live-Chat-vs-Freshchat)[Tiledesk vs Comm100](https://www.capterra.com/compare/108889-187541/Comm100-Live-Chat-vs-Tiledesk)[Birdeye vs Comm100](https://www.capterra.com/compare/108889-152997/Comm100-Live-Chat-vs-BirdEye)