# Comm100 Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Comm100 Software - reviews, pricing plans, popular comparisons to other Live Chat products and more.

Source: https://www.capterra.com/p/108889/Comm100-Live-Chat

---

# 

 Comm100 Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Comm100

## What is Comm100?

Comm100 is a global provider of innovative AI-powered omnichannel customer support solutions for commercial, government, and nonprofit organizations. Comm100 Live Chat is a real-time chat solution that helps more than 3,275 organizations around the world engage with their customers for fast, personalized support. Built for productivity and security, the platform centralizes conversations, chat history, and visitor context in a unified console so agents can respond efficiently and with full visibility. Comm100 Live Chat supports both proactive and reactive engagement, empowering teams to start conversations based on visitor behavior or respond to incoming inquiries. Advanced features include multilingual support and real-time translation, enabling personalized experiences for global audiences. Audio and video chat, screen and file sharing, and a customizable chat window help deepen engagement and reduce resolution time.

## What is Comm100 used for?

[Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Customer Service](https://www.capterra.com/customer-service-software/)

Top alternative

Featured

Overall rating

Based on 108 user reviews

Reviews sentiment

Positive

98%

Neutral

0%

Negative

2%

Starting price

$31

Per User, Per Month

Free trial  
available

Includes Free Version

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Comm100?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.comm100.com&name=Comm100)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Comm100

4.7 (108)

VS.

[4.7 (24,120)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

$31

Per User, Per Month

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (107)

Ease Of Use

4.6 (22,675)

Value For Money

4.4 (94)

Value For Money

4.5 (15,242)

Customer Service

4.6 (95)

Customer Service

4.4 (13,503)

## Comm100 alternatives

[4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.7 (29)](https://www.capterra.com/p/10031687/Text/#reviews)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

Highest Rated

[5.0 (808)](https://www.capterra.com/p/276054/Fathom/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[4.6 (16)](https://www.capterra.com/p/10031266/Fin/#reviews)

Starting price

$0.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/108889/Comm100-Live-Chat/alternatives/)

## FAQs about Comm100

Overview

### What problems does Comm100 solve?

Comm100 solves slow, fragmented customer communication by giving support and sales teams one easy live chat workspace for instant questions, chat transfers, canned replies, file sharing, and conversation history. Supervisors and service managers benefit from real-time monitoring, workload reporting, and visitor tracking that improve agent coaching, staffing, and conversion follow-up.

Answer based on 80 reviews

Overview

### Which roles and teams benefit most from Comm100?

Comm100 is most used by customer service, client support, and call center teams that manage live chat, resolve inquiries, and improve response times. Sales and digital marketing teams use it to engage prospects and capture leads, while executives, owners, and IT leaders oversee customer experience, performance, and communication operations.

Answer based on 105 reviews

Overview

### What company size and specific industries is Comm100 built for?

Comm100 is designed for organizations of many sizes, including enterprise and large institutional users, across education, iGaming, government, and commercial sectors. It is built for groups such as universities, public agencies, and businesses that need customer communication tools suited to those industries.

Features and Usability

### What are the key features of Comm100?

Comm100 includes core live chat and customer support features such as chat transcripts, canned responses, chat transfers, and support ticket management. Differentiators include website visitor tracking, proactive chat, customizable chat widgets and templates, reporting and analytics, and third-party integrations, with agent monitoring and customer history supporting service and sales workflows.

Answer based on 71 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Comm100 starts at $31/user/month for Live Chat Startup, while Live Chat Plus costs 55/user/month; both offer a free trial. Reviewers describe it as cost effective and easy to use, but some call the monthly cost high, note removed free seats, and say value depends on usage.

Answer based on 11 reviews

Integrations

### Which third-party tools and platforms does Comm100 integrate with?

Comm100 integrates with over 20 third-party tools, including Adobe Commerce, Dynamics 365, HubSpot CRM, Google Drive, Microsoft SharePoint, Confluence, Drupal, and Calendly. Its catalog also covers social, contact center, and scheduling platforms such as Instagram, Meta for Business, Cisco, and Microsoft Bookings.

Answer based on 14 reviews

Getting Started and Support

### What training and onboarding options does Comm100 offer?

Comm100 provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided setup, scheduled learning sessions, self-paced reference, and visual instruction for teams getting started with the product.

Answer based on 5 reviews

Getting Started and Support

### What customer support options does Comm100 offer, and how do users rate the experience?

Comm100 offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as easy to reach, quick, helpful, and willing to provide fixes when needed. Some mention occasional glitches, startup delays, or missed notifications, but overall support experiences are favorable.

Answer based on 40 reviews

Client support

### How well does Comm100 support customer service teams?

Comm100 helps customer service teams handle live customer conversations quickly and clearly across chat, support, and sales interactions. Many support teams value chat history, visitor tracking, canned responses, and customization, while some users mention glitches, weak notifications, and limits in reporting or video support for certain service workflows.

Answer based on 32 reviews

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Real-time Consumer-facing Chat

5.0 (6)

50.00% of 6 reviewers that rated this feature as important or highly important

Engage in direct, instant messaging with consumers

File Sharing

3.0 (3)

0.00% of 3 reviewers that rated this feature as important or highly important

Public or private sharing of digital files such as documents, audio/video, images, and more

Mobile Access

4.3 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Customizable Branding

4.5 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Add customized logos and colors to align with company branding

Support Ticket Management

4.5 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Allow customers/users to submit support queries and service requests

Transcripts/Chat History

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

View messages sent by both parties during the chat conversation

Comm100 119 features

An @mention is a way to tag or notify a specific person about a message/post

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Software program that continuously adjusts its behavior based on observed data

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Assign issues and tasks based on availability or required skills

Analyze data and automatically generate insights using AI/ML technologies

Automatic reply functionality for incoming messages

Tickets are automatically assigned to specific agents based on predefined rules

Create and automatically send premade copy in response to customer messages

Track and manage schedules and meetings via an integrated calendar

Shortcuts for inputting frequently used messages

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Private online space that lets businesses securely share documents and provide information access to clients

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Manage and track all internal and external communication conducted via calls, email, text, or chat

Configure existing workflows to meet your organization's needs

Manage, organize, and store contact information

Interprets what a user is doing based on context and helps guide them through the process.

Recording, transcription, and analysis of sales calls for the purpose of training and generating insights

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media.

A collection of customer information such as contact details, demographics, previous interactions, etc.

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Access previous interactions or concerns to maintain customer relationships

A website or login for customers to access information

Process of dividing customers into groups based on common characteristics

Provide online support for your customers through live chat or help desk functionality

Tool to send questionnaires to customers to gauge feedback

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Protect sensitive data for digital privacy

Assemble applications and processes by dragging over and arranging pre-built components

Digitally sign online documents

Manage, store and organize emails within the system or via third-party apps

Monitor and track what your employees are doing

Predefined actions automatically performed on the occurance of specific events

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Public or private sharing of digital files such as documents, audio/video, images, and more

Move files across different systems or networks

Software designed for higher education organizations

Used as a promotional or demonstration tool in sales and marketing presentations

Use AI to generate content in the form of text, images, videos, etc.

Geographic location of visitors determines behavior of the software

Organize, prioritize, and manage incoming communications

Helps understand a user's intentions/actions

Track interaction history by documenting conversations for contacts

Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Identify different languages

Automatically identify and save contact information of potential customers

Score a lead on their quality or likelihood to buy based on certain behaviors

Ability to chat online in real time

Manage the process of planning and scheduling meetings, including agenda creation

Access software remotely via mobile devices

Access the system via a mobile application

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Manage and support multiple languages

Allows users to manage data from a number of sources

Process and analyze human language in text or audio form

Ability to interact with the application using human languages such as English

Form to collect visitor contact information when live chat isn't available

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Arrange tasks based on the level of priority or urgency

Copy on the page or chat window encouraging the user to engage with the chat option

Reporting on how each user, task or process has advanced since its initiation

See options for potential search queries within the system

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Engage in direct, instant messaging with consumers

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Receive system updates as soon as any changes are made

Access work applications remotely, for when working away from the office and/or traveling

Provide support to your customers and employees remotely over a shared network

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Digitally share screen view with others

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Set and monitor service level agreements to ensure timely response and resolution

Allow users to access multiple services after entering their login credentials once

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Database of students to track personal information of individuals and families

Allow customers/users to submit support queries and service requests

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Automatically handle routine, repetitive tasks and processes without the need for manual intervention

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

View messages sent by both parties during the chat conversation

Transfer queries and organize messages between agents

Presenter can see and hear participants and vice versa

Chat with your counterparts over the video in real time

Connect with meeting participants remotely over video

Supports various video file formats

Interact with data visualization elements, such as charts and graphs, to drill down into data

Seamlessly integrates with 3rd party websites

An extended application or connector that enables users to perform additional services with their current set of tools

Streamlining repetitive tasks and activities through automated and predefined workflows

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.5 (106)

4.5

Based on 106 reviews

## Pricing

Value for money

4.4 (94)

Free Trial

[View pricing plan details](https://www.capterra.com/p/108889/Comm100-Live-Chat/pricing/)

Live Chat Startup

$31.00

Per User,Per Month

It includes:

-   Full widget customization
-   Multi-language chat
-   Canned messages
-   1 chat campaign
-   Basic reporting
-   Real-time visitor and agent monitoring
-   Pre-chat survey
-   Auto-proactive chat
-   Offiline message form
-   Transfer chats to agents
-   Set agent's maximum simultaneous chats
-   Ban visitors
-   Push page
-   Visitor rating

Live Chat Plus

$55.00

Per User,Per Month

It includes:

-   Everything in Live Chat Startup
-   Chat routing
-   Audio-video chat
-   Chat wrap-ups
-   Unlimited campaigns
-   Advanced reporting
-   Remove "Powered by Comm100"
-   Role management
-   Custom fields
-   Pre-chat survey (with custom fields)
-   Post-chat survey (with custom fields)

Value for money

4.4 (94)

4.4

Based on 94 reviews

## Integrations

[

Google Drive](https://www.capterra.com/p/161425/Drive/)[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

WordPress](https://www.capterra.com/p/131687/WordPress/)[

GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Telegram](https://www.capterra.com/p/180347/Telegram/)[

Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (95)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (95)

4.6

Based on 95 reviews

## User reviews

Overall rating

4.7

Based on 108 reviews

Filter by rating

5(80)

4(26)

3(0)

2(1)

1(1)

Mentioned topic

Sorted by most recent

HG

Holly G.

Multimedia Content Specialist

Banking

### "Comm100 is a great product! "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 1, 2024

Very good experience! Their team of people is responsive and quick to answer questions. The tool is robust and their technology is constantly evolving.

Pros

The Comm100 platform is intuitive and user friendly, and the team is very helpful in providing guidance and recommendations.

Cons

We've had some trouble adjusting the bot/campaign settings so the Learning (training) tool functions in a way that's most useful to us.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PH

Patrick H.

Sr. Digital Marketing Manager

Electrical/Electronic Manufacturing

### "Comm100 Transforms Customer Interactions in a B2B Technology Space"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 6, 2024

From selection to training to implementation and support, Comm100 is one of the top platform providers we use in our business.

Pros

We were looking for something to help conversions since we have a very technical product line. We knew people were on the site, downloading documents, and often visiting multiple times before reaching out. But that’s where we lost our touch point. We knew we could make it easier to communicate with prospects as part of their online experience. We saw chat as a more powerful conversion tool than an online form, an email, or a phone call. Comm100 Live Chat provided immediacy during the user experience and gave us another channel to communicate with customers. One of the great things about chat is we get very pointed, specific questions based on where the customer is in their journey. Our customers are smart; they are doing their homework, but sometimes just need our validation to guide them to the right product or to help them get the best data from their instrument. Chat accomplishes that and more, helping us build stronger, more personalized relationships with our customers.

Cons

I don't necessarily have anything I like least about Comm100. Our biggest challenge by far isn't with the Comm100 platform, it's with "chat" in general as a mindset change internally. Even though we implemented chat 6 years ago, we still struggle to implement it properly with our teams. Our online support teams still focus on phone calls and email but we're getting better with chat and identifying "user intent" on chats.

Reasons for choosing Comm100

There were two other alternative products we evaluated. We had our Customer Support and Tech Support teams sit through the demos by all three providers and they also chose Comm100 along with the Digital Marketing Team.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TW

Terrum W.

Director

Internet

### "Great when it was free, but now not really worth it"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

January 26, 2023

My overall experience with Comm100 was very fair, for what it was worth. Everything about it was great up until the point where free seats were being removed, despite being with Comm100 for almost 10 years. Unfortunately my business does not make enough income for me to be able to invest into something that can easily be resolved with open-source alternatives.

Pros

Comm100 Live Chat is a fantastically coded and easy-to-implement hosted software which allowed clients and businesses to easily interact with each other, in real time you can see the visitors on your site. Unlike free options Comm100 has all working features and seems to offer the best out of those features. The configurability was also very good to give you the best customisable options to make the software exactly how you want for the front-end and the back-end. The support was very easy to obtain when needed for any questions 24 hours a day.

Cons

The free seats were recently removed, causing me to have to migrate to a different open source software which offered very similar features. Comm100 Live Chat also did not support IPv6 so any clients coming in with an IPv6 address would not be able to benefit from this software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Nujan S.

Managing Director

Computer Software

### "Premium customer support software"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

September 16, 2022

Pros

Comm100 is one of the premium live chat and customer support software I've ever used with all advanced feature and seamless integration with other third parties softwares and websites. It provides fast and easy to use solution to the companies. Integration process was super easy and the whole interface was optimized.

Cons

WordPress plugin was not updated for multiple years when I used this software. Tho, It worked very fine not updating plugins leads to security vulnerabilities.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Ankush C.

Founder

E-Learning

### "One of the most intiutive live chat tools"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 20, 2022

Pros

The tool has been designed with the end user in mind. There are simple things that Comm100 does well 1. There is a notification when anyone lands on the site. Even if they have not initiated a chat, you get the notification 2. You can see how the user is moving from one page to another, even if they are not chating with you. 3. Chat component is easy to configure and install

Cons

1\. The mobile app for chatting is very basic. It does not give the dashboard view which is available on the website

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Customer Experience Manager

Retail

### "Expensive for something so basic. "

2.0

Overall Rating

2.0

2.0

Ease of Use

3.0

3.0

Features

1.0

1.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

September 24, 2021

It is just that, a chat solution, you can do the same with less the cost. It is not a machine learning chatbot, it is very basic.

Pros

There is nothing I like about this solution, if I did not inherit Comm100, I would not be using this. Lacking many features that are basic to almost all customer service tools. Reporting is basic, no way to slice and dice your own data.

Cons

Reporting is very weak, it is very limited. The dashboard does is not customizable, it's a take what you can get information.

Reasons for choosing Comm100

I did not choose Comm100, it would be far from any of the finalist solutions I would choose.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NN

Nc N.

Life, Wellness & Career Coach

Professional Training & Coaching

### "Comm100 Live Chat"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 29, 2021

Pros

Easy to us, free and paid plans, and both desktop and mobile versions available.

Cons

Relatively limited functionalities in the mobile app.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

YJ

Yozel J.

Customer Service Representative

Outsourcing/Offshoring

### "A good chat program "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

June 27, 2021

Pros

The ability to add templates ( both for the whole team and for your own personal use ) lets you express yourself freely. I also like that you can design your own Welcome message and can also pick in what instances to get sound notifications .

Cons

There is a poor selection of themes to choose from .You can't access chats with other agents if they go online from the chat popup and need to go to the Dashboard instead .

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AS

Anjana S.

Customer Service Representative

Consumer Goods

### "A good chat platform "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

May 6, 2021

Pros

The platform lets you follow all kinds of metrics and track agent performance . You can set up autoaccept for agents ,which means that new chats automatically get accepted at a random , equally distributed way .

Cons

Customers can send you files over the chat .What I dislike is that you cannot enlarge them via CTRL + scroll .You have to click on an entirely separate button ,which is hard to find and inconvenient to use .

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

CEO

Events Services

### "Great chat system, and it's free !"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

April 13, 2021

it allows potential customers to contact us immediately, like a chat chould do. Additionally, it shows the visitors, where they are from, and how long they've stayed on the site.

Pros

We don't emphasize on the chat on our website, which is why we love the Comm100 is free. It does what it needs to do, and it does it very good, so why change ?

Cons

setting it up takes a bit of time, but once done, it runs smoothly

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews/)

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