--- title: "Comm100 Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Comm100 the right Live Chat solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews/" page_type: "reviews" language: "en" --- Comm100 4.7 (108) [View alternatives](https://www.capterra.com/p/108889/Comm100-Live-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Comm100 Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews PH Patrick H Sr. Digital Marketing ManagerElectrical/Electronic Manufacturing, 201 - 500 employeesUsed the software for: More than 2 years. “One of the great things about chat is we get very pointed, specific questions based on where the customer is in their journey.“ June 6, 2024 TW Terrum W DirectorInternet, Self-employedUsed the software for: More than 2 years. “Unfortunately my business does not make enough income for me to be able to invest into something that can easily be resolved with open-source alternatives.“ January 26, 2023 PH Patrick H Sr. Digital Marketing ManagerElectrical/Electronic Manufacturing, 201 - 500 employeesUsed the software for: More than 2 years. “Chat accomplishes that and more, helping us build stronger, more personalized relationships with our customers.“ June 6, 2024 Nujan S Managing DirectorComputer Software, 2 - 10 employeesUsed the software for: I used a free trial. “WordPress plugin was not updated for multiple years when I used this software.“ September 16, 2022 PH Patrick H Sr. Digital Marketing ManagerElectrical/Electronic Manufacturing, 201 - 500 employeesUsed the software for: More than 2 years. “Chat provided immediacy during the user experience and gave us“ June 6, 2024 Cris V Customer Experience ManagerRetail, 51 - 200 employeesUsed the software for: Less than 6 months. “Reporting is very weak, it is very limited. “ September 24, 2021 Nujan S Managing DirectorComputer Software, 2 - 10 employeesUsed the software for: I used a free trial. “It provides fast and easy to use solution to the companies.“ September 16, 2022 ## Showing most helpful reviews Showing 1-25 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Drew P. Customer Solutions Engineer, Team Lead Computer Software Used the software for: 2+ years ### "This is a great tool for providing live chat to our customers. We've been using it for 2.5 years now" December 19, 2017 5.0 Easy interaction with customers. Pros Easy to get up and running and customize. Easy to manage multiple interactions. Switching between devices or refreshing browser doesn't lose session. Cons When there are problems it can be a bit of a blackbox. No real troubleshooting tools. Can't monitor chats on the mobile app. Review Source Response from Comm100 Network Corporation December 22, 2017 Hi Drew, thank you for taking time to leave us detailed comments. Glad to hear that you find our live chat product easy to use. Regarding the troubleshooting tools, may I know what kind of tools you'd like to have and the issues you run into? It would be great if you could contact our support team for suggestions and for troubleshooting. They can be reached at support@comm100.com, or you can chat with us online. For monitoring chats on the mobile app, we'll send it to our product team as feedback for future improvement. Thank you. CD Chris D. CTO Information Technology and Services Used the software for: 2+ years ### "Everything you could want from a live chat system and more..." September 7, 2020 5.0 The ability to provide solid, fluid, customer service. It seems a basic requirement and one all live chat providers should be able to meet, but after experience with numerous other providers, Comm100 has been the only one that has provided a consistency high level of service to internal teams and our customers. High availability built in makes it stress-free. Engagement and relationships with our customers have certainly improved and we hope to be with Comm100 for the foreseeable future. Pros Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100. We've been with Comm100 for around 4 years now since making the move from LivePerson and it has improved the service and customer relations to no end. The system is easy it use and fluid from both agent and customer's perspective. The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API. Cons In our experience we have come across nothing negative. There have been features that didn't exist or work for our particular use case in the beginning but Comm100 do not shy away from addressing customer needs and many development requests we've made have been considered and deployed to the platform. Alternatives considered [tawk.to](https://www.capterra.com/p/167792/tawk-to/) Reason for choosing Comm100 We found Comm100 to be a better all round product compared to alternatives. From installation to features, to technical support. Comm100 ticked more boxes and we enjoined the interface more than others. Switched from [LivePerson](https://www.capterra.com/p/225424/Conversational-Cloud/) LivePerson moved to LiveEngage and their new product had no backward compatibility or support for our implementation. We found LivePerson and LiveEngage clunky and pretty poor aesthetics although this improved with LiveEngage. It was also far to expensive for what it was. Review Source VR Verified Reviewer Customer Experience Manager Retail Used the software for: Less than 6 months ### "Expensive for something so basic. " September 24, 2021 2.0 It is just that, a chat solution, you can do the same with less the cost. It is not a machine learning chatbot, it is very basic. Pros There is nothing I like about this solution, if I did not inherit Comm100, I would not be using this. Lacking many features that are basic to almost all customer service tools. Reporting is basic, no way to slice and dice your own data. Cons Reporting is very weak, it is very limited. The dashboard does is not customizable, it's a take what you can get information. Reason for choosing Comm100 I did not choose Comm100, it would be far from any of the finalist solutions I would choose. Review Source AM Amit M. Manager Digital Media Hospital & Health Care Used the software for: 2+ years ### "Better way to communicate" June 14, 2019 4.0 Pros Very Friendly - Handled many other chat programs, but i find comm100 very friendly and very easy to navigate, with minimum setting one can setup and use it within minutes. Excellent Reporting - Reporting mechanism is very robust, with a click you can see complete report. Comm100 can categorize incoming communications to proper department, which is one of the excellent feature, we can then transfer those chat to separate operators. Another best feature is the Ban list, where you can ban those fake people and irritating customer who has nothing to do with your product. Cons Slightly contradict with pros that i have written above with reports, slightly more in-depth would be excellent, for example few days back i wanted to take report of chats volume with time, but i could do only with half-an-hour distribution, if it could be more details would have been very helpful. Alternatives considered [LiveHelpNow](https://www.capterra.com/p/99093/LiveHelpNow-Suite/) Reason for choosing Comm100 We tried it for 3 months but was forced to close it as complete chat software keep hanging from time to time and our operator find it very difficult to handle, it you leave chat for 10 minutes, it will hang. Review Source RH Rob H. WFM Phone Routing Coordinator Retail Used the software for: 1-2 years ### "Comm100 has good pricing and functionality " July 28, 2020 5.0 Good customer service, good team, excellent follow through and easy to launch Pros The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer Cons The reporting is very lacking. Splitting out agents can be challenging. We normally will download to excel and apply pivot tables to get the information we need. It would be nice to have a click and go option within the application though Switched from [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Lack of options in the "out of the box" option and then a very large amount to pay for the upgraded option Review Source GL Glenn L. President Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Online Chat Services" June 27, 2019 5.0 Being available to our visitors when they are most interested. Unfortunately many clients rarely utilize chat, but for those that do, we're here! Pros Very easy to use. I think web visitors have an expectation that companies have an online chat service. Comm100 does just that. One of the nice features is that it is not a bot. A real human interacts with the customer. Cons Really can't think of anything. Support is good. Product does what it is supposed to do. Good company. Only concern is that many CRMs are beginning to provide chat as a free benefit. Thought about changing, however I know I can trust Comm100. Reason for choosing Comm100 Support from a company that cares. Switched from [LivePerson](https://www.capterra.com/p/225424/Conversational-Cloud/) Cost and lack of service. Liveperson got too big to care. Review Source Reni N. Online Services Manager Financial Services Used the software for: 2+ years ### "Easy to use and navigate " February 6, 2018 5.0 Sales and conversion - revenue increase Pros User friendly , variety of options - great opportunity for customization and adjustment to your company\`s needs Cons design- view adjustments for users\` need more options so that user can adjust to his preferences - especially eye - color , brightness , spell check , fonts customization . Review Source Response from Comm100 Network Corporation March 13, 2018 Hi Reni, thank you for leaving us a 5-star rating, it's great to hear you're finding out feature set useful. Regarding the design view adjustments you mentioned, I have sent them on to our product team for future consideration. Meanwhile, you are always welcome to leave any feature requests or product feedback at our Feedback Forum (https://comm100.uservoice.com/). Your ideas are fantastic for our product team to help develop the product that our customers want. Thank you again for your review! Gene P. Financial Advisor Financial Services Used the software for: 1-2 years ### "Nice digital conversation platform!" August 5, 2018 5.0 Pros I enjoy using this digital conversation platform s it allows me a combination of mobile, web and messaging. The support of this software is pretty good. Cons A drawback is that only one theme is available. Also, it would be nice to have an ability to provide a direct feedback. Review Source Response from Comm100 Network Corporation August 20, 2018 Hi Gene, 5 stars across the board ¿ you're going to make us blush! Great to hear that you appreciate Comm100's mobile optimization, multichannel support, and customer service. As for the agent console theme, we are currently working on improving our user interface and I have shared your note with the product team who will consider it for our product roadmap. Regarding direct feedback, you can always share your suggestions for Comm100 on our customer feedback forum (https://comm100.uservoice.com). We are always looking to improve, so please share any thoughts you have on our product with us. Thanks for the great review Gene! Richard B. Chief Information Officer Telecommunications Used the software for: 2+ years ### "Have used for a number of years and more recently upgraded to start using the departments feature." October 11, 2017 5.0 Pros Ease of use, responses from support team, department feature and smart phone app. It easily integrates to our websites and we use it across multiple sites. Cons Nothing really, everything just works. Reliably and as expected. Not had any problems with the software Review Source Response from Comm100 Network Corporation January 2, 2018 Hi Richard, thanks for leaving us a 5-star rating! If you ever have any questions, or would like to make a suggestion for a future feature, please feel free to let us know. Thanks again. Ankush C. Founder E-Learning Used the software for: 6-12 months ### "One of the most intiutive live chat tools" May 20, 2022 5.0 Pros The tool has been designed with the end user in mind. There are simple things that Comm100 does well 1. There is a notification when anyone lands on the site. Even if they have not initiated a chat, you get the notification 2. You can see how the user is moving from one page to another, even if they are not chating with you. 3. Chat component is easy to configure and install Cons 1\. The mobile app for chatting is very basic. It does not give the dashboard view which is available on the website Review Source DE Dima E. Online Tax Team Financial Services Used the software for: 2+ years ### "Wonderful " August 9, 2018 5.0 Pros Comm100 offers everything you can possibly think of needing as a chat agent . It supports as many users as needed ,provides real time data for the visitors of both the chat and your site and keeps a detailed record for each agent's performance . Cons It currently only supports a very bright skin ,which is unpleasant to look at and can be hurtful towards the eyes .Apparently there has been work towards a richer selection ,but we haven't seen the results yet . Review Source Response from Comm100 Network Corporation August 20, 2018 Hi Dima, thanks for the 5 stars! We always love hearing from our customers, especially when they say "our product has everything you can possible think of needing as a chat agent". We also love getting constructive feedback as it's the key to meeting our goal of providing the best possible user experience. Regarding the agent console skin, I've shared your feedback with our product team and we are currently working on a project to improve our user interface. A great way to fast-track your ideas to our product roadmap, and cast your vote on other suggested product updates, is on our customer feedback forum (https://comm100.uservoice.com). Our development team looks at every request that is left there. Thanks again for the review Dima! JT Jit T. Business Manager Design Used the software for: 2+ years ### "Easy to use overall." September 18, 2017 5.0 Able to give good customer service through chat. We would like for you guys to make the icons for customers and also for us to attach files or send documents more visible and easier to access. Pros Ease of use. Most of the time its been very reliable with very little down-time. I like the ability to join or monitor a chat with great ease. Cons You guys should have better phone support. Normally, its only via email or chat. It would also be nice if you can offer screen shares at the basic package instead of having it as just a premium option. There are other companies that offer this. And Skype for example too has screen shares. Review Source Response from Comm100 Network Corporation September 27, 2017 Hi Jit, thank you for taking time to share your feedback. Our phone support time is from 9AM to 5PM PDT. If you want to talk, you can find our support team at this time period on the phone, our phone number is 1-877-305-0464. For your suggestions about screen sharing and the icons for attaching files or sending documents, we'll share them with our product and design team. We're also planning a product release with new and improved live chat button and window designs in the mid- October. By that time, the icon for customers to attach files will be changed to a paper clip. If you have any icons you like, please feel free to share them with us at reviews@comm100.com. Thanks again. HG Holly G. Multimedia Content Specialist Banking Used the software for: 2+ years ### "Comm100 is a great product! " October 1, 2024 4.0 Very good experience! Their team of people is responsive and quick to answer questions. The tool is robust and their technology is constantly evolving. Pros The Comm100 platform is intuitive and user friendly, and the team is very helpful in providing guidance and recommendations. Cons We've had some trouble adjusting the bot/campaign settings so the Learning (training) tool functions in a way that's most useful to us. Review Source AT Allison T. Customer service representative Consumer Services Used the software for: 2+ years ### "Best Live chat software" September 18, 2018 5.0 Pros Comm100 is in my opinion the best software for a live chat system both customer service agents and customer alike. It's easy to use on both sides. As an agent using this software daily I find it extremely helpful to track and manage all records of previous chats. The features for canned messages and daily stats are amazing. Cons I would like to have options for customisation for the look of the panel from the agent's side. Review Source Response from Comm100 Network Corporation October 16, 2018 Hi Allison, thanks so much for the 5 star review!. Hearing that our customers are getting great value from our product is so important to us. I will be sure to pass on your note that we are best live chat system to our development team as well as your feedback on UI customizability. Please leave any future product ideas on our customer feedback forum (https://comm100.uservoice.com). Thanks again for the review! SH Steven H. Sales Representative Financial Services Used the software for: 1-2 years ### "5 Star Chat Platform ! " January 18, 2018 5.0 Pros Great chat platform with a cloud storage ,so you don't have to worry if something goes wrong on your side . Has more features than I could count.The company regularly issues out help materials on their site . Cons Can be too bright on the eyes . It takes a while until you get accustomed to the program and can navigate easily .Other than that ,it\`s wonderful . Review Source Response from Comm100 Network Corporation February 2, 2018 Hi Steven, thank you for leaving us a 5-star rating! We're happy that you like our live chat. Regarding your feedback about the brightness of the system, I have already sent it to our product team for improvement. For any other suggestions down the road, we now have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. Our product team monitors this community regularly and your participation there will be hugely appreciated, as we are always looking for ways to improve our product for our customers. Thank you again! VV Victor V. Online Tax Agent Financial Services Used the software for: 1-2 years ### "User-friendly interface, could use some performance improvements." January 8, 2018 5.0 Pros Enjoying the functionality in general - features such as personalized canned messages, details of customers in chat as well as the navigation. Cons Design could be revisited in regards to the brightness. Performance is a matter that can be reviewed as well, due to slight issues popping up occasionally. Review Source Response from Comm100 Network Corporation January 16, 2018 Hi Victor, thank you for leaving us a 5-star rating! We're happy that you enjoy using our live chat. Sorry to hear the issues you're experiencing. In terms of your issues with performance, our team would love to look into this for you, but we'll need some more information about the specifics of the issue to start investigating. Would it be possible for you to email them at support@comm100.com, or chat with us online? We'll also arrange for a member of our team to reach out to you, just in case you don't see this message. Thank you again, Victor! OG Olivia G. Marketing Administrator Accounting Used the software for: 2+ years ### "A great asset to our website, very easy to use and the report it stores is very helpful" December 20, 2017 5.0 Pros the simplicity for the user coming into chats, the reports the software gives and the ability to send attachments in the chat. Cons It can be slow to accept the chat, and missed chat reports are not accurate. It should not include users who have requested to chat and change their mind within 5 seconds. It reflects badly on a reports. Review Source Response from Comm100 Network Corporation December 22, 2017 Hi Olivia, thank you for sharing your experience here. We're glad that you enjoy our live chat product. We apologize for the slowness in accepting chats. A member of our support team will reach out to you to follow up on this. Regarding the missing chat report, we strive to implement a system that meets the requirements of the majority of our clients. We're sorry to hear that in this case this has been inconvenient to you. However, we'll definitely send your feedback to our product team. Thanks again! SA Syisha A. Customer Service Used the software for: 2+ years ### "I have a fine time using this program. It is easy to customize the settings as well. " September 22, 2017 5.0 Pros I like that I can adjust the settings to my liking. I also like that when changes are mad we get an updated email telling us about the changes. Cons I have not come across anything that I do not like yet. But maybe I would say that sometimes I get kicked out of the program and am not aware immediately. Review Source Response from Comm100 Network Corporation October 13, 2017 Thank you for your kind feedback, Syisha. We are glad that you like our live chat solution. Regarding the issue of getting kicked out without being aware immediately, our support team would definitely like to get this fixed for you. Would it be possible for you to email them at support@comm100.com, or chat with us online? We will then be able to look into how to get this resolved for you. Thanks. HK Hitesh K. Asst Manager Information Technology and Services Used the software for: 2+ years ### "Thanks to comm100 to provide awesome features with the great support." October 17, 2017 5.0 Pros We have tested almost 15 to 20 software before selecting the comm100. The features which were looking and our expectation meet only through comm100. So thanks again to provide great The most which like fast chat response over the chat software with our end users and we can see what they type before getting at our end. Review Source Response from Comm100 Network Corporation December 22, 2017 A huge thank you for taking time to rate us, Hitesh! Glad that you love our live chat software and customer support. And yes, being able to see what the end users are typing can help you understand the visitor's state of mind and better prepare an answer. If you have any questions, or would like to make a suggestion, please feel free to let us know. Thanks. GH Gary H. VP of Technology Used the software for: 2+ years ### "Excellent product for Chat services" September 14, 2017 4.0 Pros The product is super easy to setup and use. It provides a seamless interface to our clients allowing them to get help with little or no effort. Cons I really don't have a con, if I had to pick one it would be nice to have a few more choices for how the chat button floats on the page. Review Source Response from Comm100 Network Corporation September 27, 2017 Hi Gary, thanks for the review. We are very excited to tell you that we're planning a product release with new and improved live chat button designs in the mid-October. One of the new designs we'll add is another type of floating chat button. It also has an interactive animation that's designed to be modern and eye-catching without being too heavily animated or distracting. Please stay tuned! AH Abdulrahman H. Client Experience Specialist Capital Markets Used the software for: 6-12 months ### "Good tool to interact with customers." October 3, 2017 4.0 Pros Ease of use . It is easy to learn and navigate. On demand interaction with customers. Can be customized . Cons Sometimes the rating data goes missing which makes it hard to keep track. Can lag sometimes which is annoying. Doesn't provide enough data for analysis . Review Source Response from Comm100 Network Corporation October 13, 2017 Hi Abdulrahman, thanks for the review. We're sorry to hear you've been having a few issues. We have reviewed your account, and noticed that you are using an outdated version of our Agent Console app, which can cause the issues you're experiencing. We have since switched to a more reliable HTML5 based technology, and if you can upgrade to the latest version, that will stop the issues you describe from reoccurring. You can upgrade to our new Agent Console by uninstalling the old app and installing the new one from https://www.comm100.com/livechat/desktopchat.aspx. Regarding data for analysis, our team can help with this once we understand the data you need. They can be reached at support@comm100.com or you can chat with them via the chat on our website. Thank you. aG ali G. CEO Computer Software Used the software for: 2+ years ### "Great Service to " June 28, 2019 5.0 we have been using Comm100 Live chat for several years and since we start using it the total number of our online sales has increased. I recommend Comm100 Live Chat to all online service providers. Pros I like that Comm100 has good customization Cons the product is a little bit pricey, especially Enterprise Version Reason for choosing Comm100 more functions and much better customization Review Source VR Verified Reviewer Sales Agent Financial Services Used the software for: 6-12 months ### "Its a fast and straight-forward process. " January 18, 2018 4.0 Pros Its pretty well made and easy to use thanks to the simplified sistem and design. You can use it even if you have limited computer skills. Cons There is a lack of themes and customization. It doesnt 't include templates for some rare cases which makes it less flexible in problem-solving Review Source Response from Comm100 Network Corporation January 29, 2018 Hi there, thank you for your review. We're happy that you find our live chat product fast and easy to use. Regarding adding more themes and customizations, we now have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. If you could post there about the type of themes and customizations you'd like to see, we'd be pleased to review your comments. Our product team monitors this community regularly and your participation there means you can contribute to the ongoing improvement of our live chat. For the templates for some rare cases you mentioned, do you mean FAQs? Again, if you could let us know the specifics, we'd be very happy to take your comments on board and see what we can do to improve things for you. Thanks again for your review! MG Michael G. Store Manager Retail Used the software for: 6-12 months ### "A great tool that allows us to connect with our customers" December 29, 2017 5.0 Converting potential customers that are researching appliances to purchasing customers Pros I love using the quick canned message feature. It allows me to respond quickly with a lot of commonly used statements. Cons When a new message come through I get a pop up in the lower corner of my screen if I have the window minimized. That pop up goes away too quickly for me to click on it. There needs to be an option to have that pop up appear longer. Review Source Response from Comm100 Network Corporation January 8, 2018 Hi Michael, thanks for taking the time to leave us a review! We're happy that you love using our canned message feature. For your suggestion to have the pop-up notification stay longer, I've already send this feature request to our product team for further improvement. For any other suggestions down the road, we now have a public feedback community you can participate in (https://comm100.uservoice.com/)Thank you again for your review! DB Diane B. Program Director E-Learning Used the software for: 1-2 years ### "Part of Our Daily Work Flow" June 27, 2019 5.0 Comm100 is THE daily routine for teachers and students in our online learning program. We serve students in dozens of different locations and Comm100 allows my teachers to be everywhere from one location EADILY. Pros Extremely easy to set up and use. Comm100 is the daily link between my teachers and their students. From the chat to the video to shared screens.... all without any issues. Cons That it is not 100% integrated yet in Canvas LMS (Instructure). Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.