# Page 2 | Comm100 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Comm100 the right Live Chat solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews --- Comm100 4.7 (108) [View alternatives](https://www.capterra.com/p/108889/Comm100-Live-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Comm100 ## Showing most helpful reviews Showing 26-50 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HG Holly G. Multimedia Content Specialist Banking Used the software for: 2+ years ### "Comm100 is a great product! " October 1, 2024 4.0 Very good experience! Their team of people is responsive and quick to answer questions. The tool is robust and their technology is constantly evolving. Pros The Comm100 platform is intuitive and user friendly, and the team is very helpful in providing guidance and recommendations. Cons We've had some trouble adjusting the bot/campaign settings so the Learning (training) tool functions in a way that's most useful to us. Review Source PH Patrick H. Sr. Digital Marketing Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Comm100 Transforms Customer Interactions in a B2B Technology Space" June 6, 2024 5.0 From selection to training to implementation and support, Comm100 is one of the top platform providers we use in our business. Pros We were looking for something to help conversions since we have a very technical product line. We knew people were on the site, downloading documents, and often visiting multiple times before reaching out. But that’s where we lost our touch point. We knew we could make it easier to communicate with prospects as part of their online experience. We saw chat as a more powerful conversion tool than an online form, an email, or a phone call. Comm100 Live Chat provided immediacy during the user experience and gave us another channel to communicate with customers. One of the great things about chat is we get very pointed, specific questions based on where the customer is in their journey. Our customers are smart; they are doing their homework, but sometimes just need our validation to guide them to the right product or to help them get the best data from their instrument. Chat accomplishes that and more, helping us build stronger, more personalized relationships with our customers. Cons I don't necessarily have anything I like least about Comm100. Our biggest challenge by far isn't with the Comm100 platform, it's with "chat" in general as a mindset change internally. Even though we implemented chat 6 years ago, we still struggle to implement it properly with our teams. Our online support teams still focus on phone calls and email but we're getting better with chat and identifying "user intent" on chats. Reason for choosing Comm100 There were two other alternative products we evaluated. We had our Customer Support and Tech Support teams sit through the demos by all three providers and they also chose Comm100 along with the Digital Marketing Team. Review Source TW Terrum W. Director Internet Used the software for: 2+ years ### "Great when it was free, but now not really worth it" January 26, 2023 4.0 My overall experience with Comm100 was very fair, for what it was worth. Everything about it was great up until the point where free seats were being removed, despite being with Comm100 for almost 10 years. Unfortunately my business does not make enough income for me to be able to invest into something that can easily be resolved with open-source alternatives. Pros Comm100 Live Chat is a fantastically coded and easy-to-implement hosted software which allowed clients and businesses to easily interact with each other, in real time you can see the visitors on your site. Unlike free options Comm100 has all working features and seems to offer the best out of those features. The configurability was also very good to give you the best customisable options to make the software exactly how you want for the front-end and the back-end. The support was very easy to obtain when needed for any questions 24 hours a day. Cons The free seats were recently removed, causing me to have to migrate to a different open source software which offered very similar features. Comm100 Live Chat also did not support IPv6 so any clients coming in with an IPv6 address would not be able to benefit from this software. Review Source CB Coreyna B. CTO Real Estate Used the software for: 2+ years ### "The only chat / omnichannel customer support platform you'll ever need" March 24, 2019 5.0 We use Comm100 for most of our customer support but the livechat is where it really shines. The customizes automatic invites, modern responsive design, knowledgebase and canned messages have helped us leap ahead of our competition in terms of our customer experience and this is reflected in our reviews. We are working on expanding into using Comm100 for 100% of our helpdesk experience and so far things have been going great. Pros Extremely feature rich. It boasts everything the industry leading softwares have and yet isn't as expensive. There isn't so far anything that we've wanted to do that we've not been able to. It's also really a software that can grow and scale with you. We started out on the most basic version several years ago and have opted in to addons (e.g the knowledgebase) over time as well as moving up to higher version as necessary. The sales team have been helpful every step of the way in putting together a package that is perfectly tailored to our needs that year. Comm100 is very regularly updated and it's obvious that the makers are putting a lot of thought into the upgrades and what features and improvements are in demand now! In particular the new modern UI has been great. Really, really, really easy to use. What put me off about a lot of competing softwares is the steep learning curves both for initial setup and for staff to use ongoing. Many of the staff in our business are non-technical but we haven't even had to conduct training, they were able to use Comm100 straight out of the box. Really personal feel from the support team. They always give quick and helpful responses to any questions (however dumb). You're not on your own with Comm100. Cons We've never really experienced any problem with Comm100. Anything we didn't like has been improved with newer versions of the software and in one instances a custom fix from the support team just for us. Review Source Elitsa H. Online Tax agent Financial Services Used the software for: 2+ years ### "Comm100" September 9, 2018 4.0 Pros I have had a very good experience with using the Com100 Live chat the past 3 years. What I love most is that we can actually see the logs from previous coversations with customers which makes it easy to respond quickly to customers' queries. There are a lot of statistics options to follow the number of customers who are using the service and the workload during a certain period of time . Customer's can also rate the service and provide us with feedback which helps us ipmrove. Cons After the release of a new version there were a few things which I did not like - such as the skin of the chat platform, some bugs and lags were appearing while chatting with the customers, however the Comm100 team managed to fix these after the provided by us feedback, so I am overall happy with the Comm100 platform. Review Source Response from Comm100 Network Corporation October 16, 2018 Hello Elitsa, Thank you for the review and product feedback. We think our integrated chat history functionality is a great tool for faster issue resolution, and we¿re happy that you think so too. We also like hearing that our customer support team was able to resolve those issues facing your team. In addition, we are working on upgrading our UI and reviews like yours help build a case internally for this. If you have any other thoughts on what you want to see in the future from Comm100, please share them on our customer feedback forum (https://comm100.uservoice.com). Thanks again Elitsa! VR Verified Reviewer Managing Director Used the software for: 2+ years ### "I have been using comm100 for the last 5 and a half years now. So far so good. " May 21, 2018 5.0 COMM100 is of utmost importance if a business is serious about engaging its clients on a day to day basis. If a start-up is to effectively communicate with its clients at any one time, then this live chat software and its chatbox service cannot be ignored. At Africa Sunset Travel Solutions, COMM100 is simply indispensable despite its high monthly costs. Pros 1\. Comm100 has no downtimes. This chat software never goes down unless your hosting solution is down. 2. ChatBot: Comm100 have introduced a great auto-responding bot. This is extremely useful when I am offline. I just have to feed the data and viola! It responds given terms typed by my client. Cons Comm100 is quite expensive. There are numerous free software out there. However, given their efficiency, I would still recommend them. Review Source Response from Comm100 Network Corporation May 30, 2018 Hi there, thank you for your feedback. It is great to hear how useful Comm100 Live Chat has been for your business, and especially great to hear how helpful Chatbot has been to you! We're really proud of this new automation functionality and it's fantastic to hear you're getting very good use out of it. We are releasing an updated version of our Chatbot soon this month - you'll receive a notification when this happens. If you ever have any other comments, questions or suggestions, please feel free to visit our Feedback Forum (https://comm100.uservoice.com/) where our team would love to hear more about how we can continue to improve our product to meet your needs. Thanks again for your review! DH Dobromir H. Online Tax/Chat Agent Accounting Used the software for: 2+ years ### "I can say that my overall experience is pretty good. I like working with this software. " December 20, 2017 4.0 Pros The chat is user friendly and easy to use. It's quick and smooth. I like the custom/personal canned messages and I use them a lot. I am always informed about the down times of the servers and the software updates. The admin panel of the chat has pretty useful tools. The history and report sections are full of options and different gadgets that I use every day. Cons I do not like that the chat agents have only 1 available theme. The old version of the chat was a lot darker and when we changed to the new chat , I had a hard time to get used with it. Now , we are not able to change that while/light theme. I would love if we have at least 1 available dark theme. There is no "Feedback/Bug/Report" Button. There was a Feedback button ,however it was available for short period of time when the new chat was introduced. I found a few bugs, that I would like to report , however with no feedback button I am not able to do it. Review Source Response from Comm100 Network Corporation December 25, 2017 Hi Dobromir, thanks for providing such detailed comments! We're happy that you enjoy using our live chat product. Sorry to hear that you find our new theme too bright and prefer a dark theme. We've already sent this feedback to our product team for further improvement. Regarding the Feedback/Bug/Report button, it was introduced to collect feedback for our beta version of HTML5 based Agent Console. That's why it's not available when the HTML5 based Agent Console is out of beta. The good news is that we're actually planning to add it back to the Agent Console, enabling our customers to submit feedback easily on a regular basis. And at present, for any feedback you might have, please send them to support@comm100.com, or chat with us online. Thanks again for your review. Teodora D. SEO specialist Marketing and Advertising Used the software for: 2+ years ### "Comm100 review by Teodora Dimitrova" August 13, 2018 5.0 It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted. Pros Runs with a desktop program and online in any browser. Good server that never let us down and we always had good connection as well as our customers on the other side Cons The new update was not that good it made the program too bright and you cannot customize that, it is not very cheap when many operators have to operate at the same time as you buy a slot Review Source Response from Comm100 Network Corporation August 22, 2018 Thanks so much for the 5-star review Teodora. We have worked hard to achieve industry's best up-time with our MaximumOn technology, so we're thrilled to hear that our servers have never let you down. It's also good to know that you find our product easy to use and get value from our reporting capabilities. Regarding the Agent Console brightness, this has been passed on to our product team and there are plans in the works to offer more customizability in our UI. If you have any other product suggestions, we'd love to hear about it on our customer feedback forum (https://comm100.uservoice.com). Thanks again Teodora! SP Sally P. President Alternative Medicine Used the software for: 2+ years ### "Growing My Business " June 14, 2019 5.0 Pros We started an ecommerce website and were getting random hits. Then we came across Comm100. Once we started using it our sales increased. People who were on the fence about ordering came into chat and when they had their questions answered felt comfortable ordering. People love the personal aspect that they are talking to someone real not a computer. It's also very nice to be able to have multiple operators. This allows us to take our small business anywhere. We can answer our chat when answering a phone would be very inconvenient. Plus since I can put it on my cell phone it comes with me all the time. I'm not tied down to an office. The ease of use is great. I love the canned messages feature. This allows for personal answers to the questions still but not having to type them every time. This is great for common answers and wrapping up the chat. I highly recommend this service!! Cons The customer inputs their question/reason for wanting a chat and I have to go look for it. I wish it would pop up in the chat once I answer so the customer doesn't have to re-ask it or ask if I had read it. Review Source DE Dima E. Online Tax Team Financial Services Used the software for: 2+ years ### "Wonderful " August 9, 2018 5.0 Pros Comm100 offers everything you can possibly think of needing as a chat agent . It supports as many users as needed ,provides real time data for the visitors of both the chat and your site and keeps a detailed record for each agent's performance . Cons It currently only supports a very bright skin ,which is unpleasant to look at and can be hurtful towards the eyes .Apparently there has been work towards a richer selection ,but we haven't seen the results yet . Review Source Response from Comm100 Network Corporation August 20, 2018 Hi Dima, thanks for the 5 stars! We always love hearing from our customers, especially when they say "our product has everything you can possible think of needing as a chat agent". We also love getting constructive feedback as it's the key to meeting our goal of providing the best possible user experience. Regarding the agent console skin, I've shared your feedback with our product team and we are currently working on a project to improve our user interface. A great way to fast-track your ideas to our product roadmap, and cast your vote on other suggested product updates, is on our customer feedback forum (https://comm100.uservoice.com). Our development team looks at every request that is left there. Thanks again for the review Dima! VR Verified Reviewer Sales agent Financial Services Used the software for: 2+ years ### "Using it for a few months " January 18, 2018 5.0 Pros I like how easy is working with it, very functiona, fast, simple design that helps you oriented where everything is. Cons There aren't any options for customization of the themes and the fact that the mantainance of the site isn't announced upwards. Review Source Response from Comm100 Network Corporation January 29, 2018 Hi there, thank you for leaving us a review. We're happy that you find our live chat fast, functional, and easy to use. For adding more customization options, we have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. If you could let us know there what you'd like to see, we'd be happy to review your comments. Our product team are on this community and we'd love to hear more so we can take your ideas into account to help change our product for the better in future. In terms of your comments around our maintenance announcements, please could you double check whether these emails landed in your junk folder? We always send announcements before any period of scheduled downtime, usually 3 days before maintenance begins. You can also contact our support team (support@comm100.com) and give us your email address for us to check what's been happening with those emails. We'd be very happy to look into that for you. Thanks! SS Sharlea S. Reporting Manager E-Learning Used the software for: 2+ years ### "I find that Comm100 tends to have sporadically." September 18, 2017 4.0 It helps me assist multiple customers at a time. Pros I love the features it has and the abilities that you have to customize it. I also like the many reports that you have to choose from. Cons The glitches. Sometimes the window freezes, sometimes my responses are delayed to our customers, also sometimes they don't see my responses at all. Review Source Response from Comm100 Network Corporation December 22, 2017 Hi Sharlea, thanks for your comments. We're glad that you love the features of our chat system, but we're sorry to hear that you have been experiencing some glitches. We've reviewed your account, and noticed that you are using an outdated version of our Agent Console app, which can cause the issues you're experiencing. We have since switched to a more reliable HTML5 based technology, and if you can upgrade to the latest version, that will stop the issues you describe from reoccurring. You can upgrade to our new Agent Console by uninstalling the old app and installing the new one from https://www.comm100.com/livechat/desktopchat.aspx. We'll arrange for a member of our team to reach out to you to follow up and make sure that you've seen an improvement once you've done this. Thanks again for your helpful feedback. VR Verified Reviewer Client Support Specialist Pharmaceuticals Used the software for: 1-2 years ### "Comm100 is mobile friendly!" March 8, 2018 4.0 Pros Real time support system to support customers. During a chat, agents can write notes or client information so that if the customer comes back to chat in the future, a history is already there. Cons It will be nice to have an auto-log out if agent has been idle for more than 30 mins. Also, maybe a alarm reminder if the client the agent is chatting with has not replied for more than 2 mins. Review Source Response from Comm100 Network Corporation March 19, 2018 Hi there, thank you for taking time to write us a review. It's great to hear that you've found our live chat to be mobile friendly and that it keeps a good record of customer inquiries. Regarding auto-log out, you can set this up in our desktop version (Please go to https://www.comm100.com/livechat/download.aspx to download.) As for the alarm reminder, you can set up a similar function through automatically stopping chats if visitors go inactive. Please refer to this article https://www.comm100.com/livechat/knowledgebase/set-up-a-timer-to-automatically-stop-chats-if-visitors-have-been-inactive.html for details. If you would like to have a specific alarm on agent side, you are always welcome to leave your thoughts in our Feedback Forum (https://comm100.uservoice.com/). We always appreciate any ideas to help us make our product better for you, and our team consider every suggestion left. Thank you again for your review! KA Karim A. association president Information Services Used the software for: 2+ years ### "Comm100 didn't care about our data" June 27, 2019 1.0 The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down Pros nothing any more - I have to fill the box with this other blurb just to reach the minimum character count Cons the fact that after confirming in writing that they were going to continue supprt for the User and Contact module they just deleted our entire data right in the middle of us working on it. Their wholly inadequate system would not even allow us to back up any more than about 1 MB at at a time. I am surprised they are still in business Review Source Response from Comm100 Network Corporation February 28, 2020 Hi Karim, There may have been a misunderstanding here. Before discontinuing our User and Contact products, we ran a multi-month notification campaign and sent many emails to administrators. Users of the product were advised to download their data in advance of the close date. That being said, we are truly sorry for any inconvenience this caused you, and would like to offer you and your team 3 months of Comm100 for free. If you are interested, or need more help from us, please chat with us on our website. JT Jit T. Business Manager Design Used the software for: 2+ years ### "Easy to use overall." September 18, 2017 5.0 Able to give good customer service through chat. We would like for you guys to make the icons for customers and also for us to attach files or send documents more visible and easier to access. Pros Ease of use. Most of the time its been very reliable with very little down-time. I like the ability to join or monitor a chat with great ease. Cons You guys should have better phone support. Normally, its only via email or chat. It would also be nice if you can offer screen shares at the basic package instead of having it as just a premium option. There are other companies that offer this. And Skype for example too has screen shares. Review Source Response from Comm100 Network Corporation September 27, 2017 Hi Jit, thank you for taking time to share your feedback. Our phone support time is from 9AM to 5PM PDT. If you want to talk, you can find our support team at this time period on the phone, our phone number is 1-877-305-0464. For your suggestions about screen sharing and the icons for attaching files or sending documents, we'll share them with our product and design team. We're also planning a product release with new and improved live chat button and window designs in the mid- October. By that time, the icon for customers to attach files will be changed to a paper clip. If you have any icons you like, please feel free to share them with us at reviews@comm100.com. Thanks again. VR Verified Reviewer Sales Agent Financial Services Used the software for: 2+ years ### "Awesome" January 18, 2018 5.0 I am able to work more efficiently thanks to this system. Pros The system is easy to use, the interface looks good and has a lot of functions that you cannot find or are not so well thought anywhere else. Cons Based on my experience with the software I don't see any immediate cons. Maybe a little more variety on the customization for appearance would be good. Review Source Response from Comm100 Network Corporation January 29, 2018 Hi there, thank you for taking time to write us a review. We're glad that you like our live chat and that it has helped you to work more efficiently. Regarding having more variety in appearance customizations, we now have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. If you could post there about the customizations you'd like to see, our team will be pleased to review your suggestions. Our product team monitors this community regularly and your participation there will certainly be appreciated, as we are always looking for ways to improve our product for our customers. Thank you again! BB Borislav B. Billing Department associate Information Technology and Services Used the software for: 2+ years ### "Comm100 " October 8, 2018 5.0 Great experience so far, pleasure to work with and to communicate with the support if needed! Pros I've been working with comm100 live help for years already, great product with many options. We use it for communication with our clients and it never failed us. You can by slots for as many operators as you need to and set different option for each of them such as quantity of customer that can be accepted per operator, auto accept option, option to get offline message if there are no operators online. Many many settings, also in terms of extracting reports and monitor the operators. With the admin rights you can manage everything you need to! Cons Products is regularly updated so there is nothing bad to say, price could be an issue for some companies as you pay per operator(slot) Review Source Response from Comm100 Network Corporation October 16, 2018 Hey Borislav, It¿s really awesome that you¿ve used our product for so long and have had such a great experience with it. Our product team has worked very hard to create a robust and powerful tool so I will be sure to pass your kind words on to them. If you have any ideas on how we can improve please tell us on our customer feedback forum (https://comm100.uservoice.com). Thanks again Borislav! VR Verified Reviewer IACUC & IRB Associate Higher Education Used the software for: 1-2 years ### "I use the program daily and find it very intuitive." December 19, 2017 4.0 Pros The simplistic design allows for clear and easy access. I am able to navigate quickly as well as manage multiple guests at once. Cons My least favorite part is that I am unable to deselect a visitor after had looking at their details and information. Review Source Response from Comm100 Network Corporation December 22, 2017 Thank you for sharing your experience with us. If you don't want to have any visitor selected, you can select an out-of-site visitor. So once the out-of-site visitor disappears from your agent console, no visitor will be selected. We'll also send this feedback to our product team. Hope this helps. If you need further help, please don't hesitate to contact our support team at support@comm100.com, or chat with us online. Thanks again. SK Smita K. Business systems analyst Information Technology and Services Used the software for: 2+ years ### "Best Online chat tool in the market" December 28, 2017 5.0 Seamless service, cost savings Pros The usability feature is excellent, I started with 1 person in my company and did POC for this software and management was pretty impressed with the features and ease of use. There are definitely excellent tools in the market for chat support but for us Comm100 worked the best. We have expanded it to our intranet, agents and customers for communication. Cons I would be happy to see if comm100 can come up with reporting feature that has automatic scheduling to be sent via email to required set of people. Review Source Response from Comm100 Network Corporation January 3, 2018 Hi Smita, thanks for leaving us a 5-star rating! We're glad that you enjoy using our live chat product. As for emailing scheduled reports, we already have this feature on our roadmap and will incorporate it into our product in a future release. Please stay tuned. Thanks again for your review and suggestions! CH Carmen H. Client Support Supervisor Consumer Services Used the software for: 2+ years ### "Love this product! Everything is readily available for your use in the desktop and web application." February 6, 2018 5.0 Ability to monitor all incoming chats from clients regardless of the operator. Pros I can see what a client is typing prior to receiving the direct response which allows me to begin research and fast response times. Cons With all the updates, it looks the ability to keep track of how long a person is waiting in the chat is not present anymore. This helps my team as we have a certain amount of minutes in the middle of each response to get back or check up on clients. Review Source Response from Comm100 Network Corporation February 27, 2018 Hi Carmen, thank you for your feedback about our product. We are glad to hear that both the desktop and web version work well for you. It is also good to know that you are finding it useful to view messages before they are sent. In terms of why you are not able to view how long a person is waiting in chat, please check the bottom left of your Agent Console interface where there should be a Settings icon and tick 'Show agent unresponsive time' to enable the wait time display. If you have problem fixing this, please feel free to contact our customer support team via live chat for more detailed guidance. Thank you again for the feedback! Nujan S. Managing Director Computer Software Used the software for: I used a free trial ### "Premium customer support software" September 16, 2022 4.0 Pros Comm100 is one of the premium live chat and customer support software I've ever used with all advanced feature and seamless integration with other third parties softwares and websites. It provides fast and easy to use solution to the companies. Integration process was super easy and the whole interface was optimized. Cons WordPress plugin was not updated for multiple years when I used this software. Tho, It worked very fine not updating plugins leads to security vulnerabilities. Review Source Grant S. MileageCount Support Assistant Automotive Used the software for: 1-2 years ### "Excellent service" December 20, 2017 5.0 We are able to present to customers from the comfort of our own office rather than travelling to see them. Pros We use this for our business webinars, we like the functionality where you can change the organiser so someone else can host the meeting/ screen share with the organisers permission. Cons The only con to this software is that sometimes is doesn't start up straight away so customers are left waiting on a meeting without an organiser. This could very well just be our server on those days but seems to happen with only this software on those days. Review Source Response from Comm100 Network Corporation December 22, 2017 Hi Grant, thank you so much for leaving us a review. It seems that you're using our Join.Me or GoToMeeting screen sharing integration. Were you referring to the Join.Me or GoToMeeting when you said the software didn't start up straight away? We'll arrange for a member of our team to reach out to you to follow up to make sure we understand and can help resolve this issue. Thank you again! jO jamison O. support Information Services Used the software for: 2+ years ### "We use this on an every day basis for customers. This tool is very convenient and easy to use!" March 9, 2018 5.0 Ease of use, and also great record keeping. Pros Pros: Great visual for use, Always know when there is someone who is trying to chat with you by the pop up and the icon that glows. The information of how many people are using the web page that your chat is associated with. Also the reporting tool is great and also being able to check your other livechat users who are logged in and out and are in a chat. Also provides the feature for the user to chose to email or livechat in real time. Review Source Response from Comm100 Network Corporation March 19, 2018 Hi Jamison, thank you for leaving us a 5-star rating. We appreciate you sharing your thoughts on our system, and it's great to hear how convenient our live chat has been for you to help your customers. Thank you again for your great input on this! EB Erica B. COO Used the software for: 2+ years ### "Comm100 has helped us streamline our chat and provide better support." December 19, 2017 5.0 Pros The ability to monitor all chats for the supervisors is incredibly helpful to make sure all of our agents are giving the most accurate information while remaining friendly. Cons The inability to send messages as a supervisor in a chat being handled by another agent. Sending them directly to the agent means they are often missed. Review Source Response from Comm100 Network Corporation December 22, 2017 Hi Erica, thank you for sharing your experience with us. Happy to hear that our live chat helps you provide better support. We understand that sometimes chats require management involvement. Sending messages as a supervisor in a chat is good, but the visitor might feel like a message from a stranger appears out of the blue. A suggestion is to use the Join Chat feature so that the visitor knows another person is joining the chat. Upon entering the chat conversation, you can introduce yourself, and address the case over chat. Hope this helps. If not, please contact our support team at support@comm100.com, or chat with us online so that we can discuss further and better meet your needs. LF Lucy F. Ops Manager E-Learning Used the software for: 6-12 months ### "Customer Service is abominable and needs improvement, massively. " September 14, 2017 4.0 Pros When it works, fast and efficient. It also looks nice from user perspective. The canned responses are easy to navigate to. Cons It glitches, which makes us look less assertive towards our customers. Chat wrap ups could be more effective and people being allowed to leave low ratings when they leave chat due to inactivity is unfair for our internal satisfaction evaluations. Review Source Response from Comm100 Network Corporation December 22, 2017 Hi Lucy, thanks for sharing your experiences. We're so sorry to hear that you haven't been happy with our service. We reviewed your account, and noticed that you're using an outdated version of our Agent Console app, which can cause the issues you're experiencing. We've since switched to a more reliable HTML5 based technology, and if you can upgrade to the latest version, that will stop the issues you describe from reoccurring. You can upgrade to our new Agent Console by uninstalling the old app and installing the new one from https://www.comm100.com/livechat/desktopchat.aspx. We'll arrange for a member of our team to reach out to you to follow up and make sure that you've seen an improvement once you've done this, and also discuss the chat wrap up changes you'd like to see. We hope in future the service you receive meets or preferably exceeds your expectations. I would urge you to contact us at reviews@comm100.com if that is ever not the case. Thanks again for your helpful feedback. Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Customer Service](https://www.capterra.com/customer-service-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.