# Page 3 | Comm100 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Comm100 the right Live Chat solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews --- Comm100 4.7 (108) [View alternatives](https://www.capterra.com/p/108889/Comm100-Live-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Comm100 ## Showing most helpful reviews Showing 51-75 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EA Ethan A. Application Developer Education Management Used the software for: 1-2 years ### "Easy to use; it helps a lot in engaging with customers' questions" September 14, 2017 5.0 It solves the live-chat problem, together with a ticketing system. We use the ticket system to track requests for fixing our web-application, which saves us money from buying software such as Jira. Pros Live chat works just as expected, never seen it fail. Easy to transfer chat to another operator, easy to setup and use canned questions. Cons I'm not sure how tickets are re-opened (after they are closed) with just an email reply (some times even weeks ago). Review Source Response from Comm100 Network Corporation October 9, 2017 Hi Ethan, thanks for the detailed comments. We're glad that you like our live chat system. Regarding the tickets re-opening, as long as there is an email reply to the closed ticket, it will be re-opened, and its status will be changed to Pending Internal. This is to make sure that any further messages will not be missed, and will be attached to the same ticket to understand the context better. We hope this solves your issue, but if not, please reach out to our support team to see how we can help you further. They can be reached at support@comm100.com or you can chat with us online, any time. Also, we're actually redesigning our ticketing system right now, aiming to make it more straightforward and intuitive. Please stay tuned! VR Verified Reviewer Action Hero Used the software for: 6-12 months ### "Works great, has opened a whole new aspect of quick customer service for us" December 29, 2017 5.0 Excellent outreach to customers who are not always willing to run into the store right away. Pros It's fast and responsive, and the programmers have been very willing to customize the experience for our needs instead of sticking us with a cookie-cutter product. Cons The program is a little heavy, and doesn't run quite as sleekly on older or lower electronics as I'd like. Review Source Response from Comm100 Network Corporation January 8, 2018 Hi, thanks for leaving us a 5-star rating! We're excited that our live chat has opened a whole new aspect of quick customer service for you. We'll do our best to continue optimizing the user experience for better satisfaction. Thanks again for your comments. VR Verified Reviewer Customer Service Representative Financial Services Used the software for: 1-2 years ### "Great and easy to use on both sides: as an user and admin" January 18, 2018 5.0 Made my life better since my company purchased this product. User friendly Pros Has a lot of functionalities for the admin panel, to check chat data, users in the website and to invite them Cons Not enough customisation available as for the look/Colorado scheme of the chat on both sides as well. Review Source Response from Comm100 Network Corporation January 29, 2018 Hi there, thanks for leaving us a review. We're happy that you find our live chat user friendly and full of functionality. Regarding adding more customization options, we now have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. If you could let us know what kinds of customization options would help you, our team would be very happy to review your comments. Our product team are on this community and would love to hear what you think, as it allows us to improve our product for the better in the future. Thanks again! PS Pete S. Operations Manager Tobacco Used the software for: 2+ years ### "Comm100 is a must have for your business" August 28, 2020 5.0 Pros Comm100 is easily customizable and satisfies all of our needs for a customer facing communication solution. We as a company started out with only the chat software, and a few add ons but as we quickly built confidence in it, we decided to go all out and utilize their AI chatbot and other amazing features. Cons Of course there are hiccups when implementing any new software but I can't thank Comm100's Success Team enough for being so readily available to answer any questions or help us through processes. They really do go above and beyond the level of service expected. Review Source DB Daniel B. Director Security and Investigations Used the software for: 2+ years ### "Great Service" June 27, 2019 5.0 It has been a great tool in allowing people to be able to contact us with questions about the services we provide. Pros Ease of setup and customization was great in getting everything going. Our web developer was able to use and modify the code easily to match the style of our website. I believe that even the most novice person can use this software easily. Cons There really aren't any cons to this software. If there were I would say that the reporting feature of web hits is much lower than the software we use to edit our webpage. Reason for choosing Comm100 Cost, ratings, and ease of use. Review Source AC Amanda C. Sales Rep Health, Wellness and Fitness Used the software for: 1-2 years ### "Does an excellent job allowing our company to provide online support. " January 9, 2018 5.0 I am a sales rep and I have received many leads from potential customers selecting to ask questions via the live chat option. Pros Allows our customers to come out to a live chat for quick questions or remote sessions. It also allows us to speak with potential customers interested in our software. Review Source Response from Comm100 Network Corporation January 16, 2018 Hi Amanda, thank you for taking the time to leave us a review! Yes, getting questions addressed on the spot can definitely turn more casual website visitors into happy customers, and we're so pleased that you have received many leads from live chat. We really appreciate your custom and thoughts about our product, so if you ever have any feature requests or want to make a suggestion in the future, we now have a public feedback community that you can use for this (https://comm100.uservoice.com/). Our product team monitors this community regularly. Any comments you have will be very gratefully received, as they help us to stay connected to what our customers want and to keep improving our product. Thanks again for your review, Amanda! NH Nam H. Sr. Digital Marketing Manager Business Supplies and Equipment Used the software for: 2+ years ### "Great Product, Great Custom Design Features" June 27, 2019 5.0 Everything has worked as should. No downtime. Never had issues where I had to Pros Very easy to setup. Lots of options to customize the look and design. The ability to have the live chat for multiple sites is great. Cons It can get pricey once you start adding multiple agents. Alternatives considered [Conversational Cloud](https://www.capterra.com/p/225424/Conversational-Cloud/)[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Comm100 Simplicity and custom design features. Review Source Keith C. Web Development Manager Insurance Used the software for: 6-12 months ### "Easy to use chat software" December 19, 2017 5.0 We didn't have to set up or administer our own chat software. Pros Comm100's chat software is easy to set up with minimum disruption to our website's performance. They continually upgrade their software to give us more features. Review Source Response from Comm100 Network Corporation December 22, 2017 Hi Keith, thanks for sharing your experience here and we're happy to hear that implementation was seamless for you. We'll do our best to continue adding more robust features and make our live chat easy to use. Thank you again. AP Adam P. Owner Alternative Medicine Used the software for: 2+ years ### "Best decision ever" June 14, 2019 5.0 We sell a product that usually takes "teaching" to complete the sale. Comm has been instrumental in that process. Honestly, I am not sure our company would have survived without the ability to quickly and professionally communicate with our customers A sincere thank you to all those who make comm work.. Pros Ease of use. The look and feel of the software. The historical info that it maintains. Cons Wish it had enhanced analytics, would like to have it tie into different sales funnels. Review Source ME Mike E. COO Financial Services Used the software for: 2+ years ### "Great product" July 1, 2019 5.0 The times we have needed help, the Comm100 support has been great! Pros Easy to use and very customizable. They have added a lot of new features since we started with them and they are always trying to improve. The reporting is very easy to use. We have several employees that use the product and all of them love the program. Cons We haven't had any issues with the software. The customizable automatic answers is a great feature. Review Source GG Georgi G. Ott Used the software for: 2+ years ### "Works good, user friendly. Different settings allow us to adjust the program accordingly to ourneed" January 29, 2018 5.0 Pros Chat we are using is very responsive. I adapted quickly and it works well for our business. Customers seem to love it as well Cons New version was way too bright, which is bad for the eyes. We got the new version months ago but i am still using the old one as tit it much better Review Source Response from Comm100 Network Corporation February 2, 2018 Hi Georgi, thank you for your review. We're glad that you find our live chat user friendly and that your customers love using it. Regarding your feedback about the brightness of the system, I have already sent it to our product team for improvement. For any other suggestions down the road, we now have a public feedback community you can participate in (https://comm100.uservoice.com/). Thank you again for your review! VR Verified Reviewer CEO Events Services Used the software for: 2+ years ### "Great chat system, and it's free !" April 13, 2021 5.0 it allows potential customers to contact us immediately, like a chat chould do. Additionally, it shows the visitors, where they are from, and how long they've stayed on the site. Pros We don't emphasize on the chat on our website, which is why we love the Comm100 is free. It does what it needs to do, and it does it very good, so why change ? Cons setting it up takes a bit of time, but once done, it runs smoothly Review Source JB James B. Sales Used the software for: 6-12 months ### "I am satisfied with my Comm100 experience." December 29, 2017 5.0 Pros It's simple presentation is easy to work with. The customer service has been exceptional as well. Cons I would like to see all the Comm100 website features integrated into the Comm100 app, if possible. I'd like the layout of the Comm100 app to mirror the website layout. The app feels somewhat limited. Review Source Response from Comm100 Network Corporation February 26, 2018 Hi James, thank you for your review! We're happy that you like our live chat product and customer service. Regarding the Comm100 website and app, are you talking about the web app and mobile apps of our live chat? We have a different mobile-optimized layout to make sure our system is easy to navigate and use on mobile devices and are sorry to hear that this currently removes some features and functionality that you would like to use from our web and desktop app. The good news is that improving our mobile apps is always on our minds and we'll definitely incorporate more features into our mobile apps in the future. For specific mobile feature requests you can participate in our public feedback community here: https://comm100.uservoice.com/. Thanks again! PG Petar G. Online tax agent Used the software for: 6-12 months ### "Not bad, overall it is quite good and easy to use. " January 8, 2018 4.0 Pros Easy to use, no problem chatting with multiple customers. The translate feature is quite good and easy to use. Cons Too bright sometimes, sometimes cannot change the canned messages sometimes. Sometimes it just freezes Review Source Response from Comm100 Network Corporation January 16, 2018 Hi Petar, thank you for your review. We're glad that you like our auto translation feature. Sorry to hear you're having issues with brightness, freezes and canned messages. It sounds like you may be using an outdated version of our Agent Console app, as this can cause the issues you're experiencing. We have since switched to a more reliable HTML5 based technology, and you can upgrade to the latest version by uninstalling the old app and installing the new one from https://www.comm100.com/livechat/desktopchat.aspx. We'll also arrange for a member of our team to reach out to you to follow up. Thank you again, Petar! sM sean M. GM of sales Industrial Automation Used the software for: 2+ years ### "General Manager of Sales" June 13, 2019 5.0 Engaged customers buy ! Pros Canned responses and on the fly customer information. Cons Operator analytics.... I want to build a KPI for operators : I want to know how many visitors to the website there were and the number of attempted engagements there were for the operators with each visitor. Are the operators blowing off visitors is the ultimate question . Review Source VR Verified Reviewer Customer Service Representative Financial Services Used the software for: 6-12 months ### "Very pleasant" January 18, 2018 5.0 Pros It is easy to work with, nothing too complicated or complex. Everything is clearly explained and easy to find. Cons Brghtness options for the system would be great and additional themes and customization options as well Review Source Response from Comm100 Network Corporation February 26, 2018 Hi there, thanks for your review. We're glad that you find our live chat easy to use. For your suggestion about adding the brightness option, I've already sent this request to our product team for review. Regarding the additional themes and customization options, we now have a public feedback community (https://comm100.uservoice.com/) for our clients to send feature requests or suggestions to. If you're able to post there, our team will happily review your comments as they allow us to improve our product further in the future. Thank you again! GZ Georgi Z. Customer Sales Representative Financial Services Used the software for: 1-2 years ### "Customer communication made easy ." October 2, 2018 5.0 Pros With Comm100 you can follow each step of the process customers go through ,enabling you to have the best possible communication with them . Every metric you can think of can be observed through them .Those I find most useful are the previous chat history and the option to see on which page of your site the person is currently at . Cons Would love for more formatting options ,especially the ability to bold text in the conversations themselves. Review Source Response from Comm100 Network Corporation October 16, 2018 Hi Georgi, our goal as a company is to improve communication between businesses and their customers, so hearing that we are doing just that for you warms our hearts! While I would love to tell you that we will be adding a bolding feature to our chat, there are certain limitations to how chat editors are built, that being said, I will pass your note on to our product team for their consideration. Please leave any more product recommendations over on our customer feedback forum (https://comm100.uservoice.com). TG Tihomir G. Online Tax Team Financial Services Used the software for: 6-12 months ### "Amazing chat platform" August 29, 2018 5.0 Pros Anything you can think of in a chat client , Comm100 can provide . I like the super detailed reports you can get about customer behavior in the chat ,which enables you to get the maximum from your conversations . Cons Would love for more variety in skins .Otherwise it's perfect . Review Source Response from Comm100 Network Corporation October 16, 2018 Hi Tihomir, We very much appreciate the review and the kind words. We are happy that you are finding value from our reporting and analytics functionality. As for more agent skin variety, I will make sure this feedback gets to the right people on our product team. If you have any other thoughts to share on the product, please tell us over at our customer feedback forum (https://comm100.uservoice.com). Thanks again Tihomir! TM Tania M. Director Computer Software Used the software for: 2+ years ### "Comm100 Live Chat" June 27, 2019 4.0 Realiable chat. Pros For the end user it was the same place for chat or email. Cons Better comm100 communication to your customers? It did not alert us that we had unread emails.... maybe a notification or summary? Had to figure out what went wrong and found out you guys changed your IP. Review Source NN Nc N. Life, Wellness & Career Coach Professional Training & Coaching Used the software for: 6-12 months ### "Comm100 Live Chat" July 29, 2021 5.0 Pros Easy to us, free and paid plans, and both desktop and mobile versions available. Cons Relatively limited functionalities in the mobile app. Review Source MC Maxime C. Directeur Financier Automotive Used the software for: 2+ years ### "pretty good, using comm100 since approximately 4-5 years" December 19, 2017 5.0 Pros Pretty usefull to communicate with on site customer , as I sell car thru my website, its a tool I definetaly need! Cons Well , the only thing would be some bug with the ios version. Something the app just close by itself. thats minor. Review Source Response from Comm100 Network Corporation December 22, 2017 Hi Maxime, thank you for taking the time to leave us a 5-star review! We truly appreciate our long-term business partnerships such as this one. We apologize for the issue on the iOS version. A member of our support team will reach out to follow up the issue. Thank you again! RK Rod K. Owner Retail Used the software for: 2+ years ### "Total Customer Control" June 27, 2019 5.0 Pros This software is so easy to use. We have used this software for our Live Chat for almost a decade now and have had NO issues with it - it is flawless and always works perfectly. Cons There is nothing bad we can say about the program or the support staff. Review Source DG Desislava G. Customer Service Representative Financial Services Used the software for: 1-2 years ### "A good chat provider " December 8, 2020 5.0 Pros You can easily customize message templates and can separate them in public and private folders . The chat UI is intuitive and helps you keep track of a lot of metrics that enable you to respond to customer queries efficiently . Cons The white theme can be hard on the eyes .Daylight savings doesn't sync up properly within the chat clock with the process in our region ,causing a slight mismatch . Review Source TH Tinesha H. Call Center Rep Lead Used the software for: 1-2 years ### "I enjoy Comm100 it is easy to use and great wait to stay in touch with customers. " December 19, 2017 5.0 Pros I like the ease of navigation. I also enjoy the canned response, this saves time on typing and being able to respond to customers easily. Cons I don't like the fact that my reps have no way of recalling last chats, due to sometimes they have to reach back out to customers and forget to write down information. Review Source Response from Comm100 Network Corporation December 22, 2017 Hi Tinesha, thanks for providing such detailed comments. We're happy to hear that you enjoy the navigation and canned response features. For recalling last chats, we would like to hear more details to better understand your needs here to see how we can help. We'll arrange for a member of our team to reach out to you to get more details. Thank you again! PS Pascale S. Client Support Specialist Used the software for: 1-2 years ### "Easy and convenient." March 7, 2018 5.0 Pros I use Comm100 Live Chat daily for work and I have never run into any issues or problems with this program. It's an incredibly helpful tool to communicate with our clients and, overall, it is a great program that is easy to use and very convenient. Review Source Response from Comm100 Network Corporation March 19, 2018 Hi Pascale thank you for your nice review and leaving us a 5-star rating. We're happy that you like our live chat. Meanwhile, if you have any feature requests or product feedback in the future, you can always leave them at our Feedback Forum (https://comm100.uservoice.com/). Your ideas are very important for our product team to help develop the product that our customers want. Thank you again for your review! Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Customer Service](https://www.capterra.com/customer-service-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.