# Page 4 | Comm100 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Comm100 the right Live Chat solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews --- Comm100 4.7 (108) [View alternatives](https://www.capterra.com/p/108889/Comm100-Live-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Comm100 ## Showing most helpful reviews Showing 76-100 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TH Tessa H. Intake Coordination Manager Used the software for: 1-2 years ### "Very good!" December 19, 2017 5.0 Pros Easy to use! It's very easy to receive and respond to chat messages, as well as message other agents directly in the application. Cons A little difficult to send email messages between agents. A couple times an agent has tried to email me a chat transcript but I never received it. Review Source Response from Comm100 Network Corporation December 22, 2017 Hi Tessa, thanks for leaving a 5-star rating! We're glad that you enjoy using our live chat software. Regarding the instances where you were unable to receive a chat transcript, is it possible that they landed in your junk folder? A member of our support team will reach out to you to follow up the issue. Thank you again for your review. bO brenda O. retired Used the software for: 1-2 years ### "Easy to use, stats and reporting, history, check users in real time. Can chat in real time. record" March 14, 2018 5.0 Easy convenient, another way to assist customers with their every day business. Pros This is an easy product to use. You can check how many people are online, how many chats are needed, also can see who is in a chat and monitor if you have the permissions. Sends an email to you and to the customer if they chose for audit purposes. Cons Not too many to mention, though the email us feature if you are able to send from the livechat box it would be great if it defaulted to your companies email versus changing it, though It could be a company it process. Review Source Response from Comm100 Network Corporation March 19, 2018 Hi Brenda, thank you for rating us five stars. It's great to hear how efficient Comm100 live chat can be for managing customer inquiries and monitoring agent work. For the email us feature feedback you have provided, it would be great if you could post your idea in our Feedback Forum (https://comm100.uservoice.com/). If you could let us know a little more about your idea, then we'll happily consider if for our future roadmap. Thank you again for your review! BV Barbie V. Intake Appointment Specialist Education Management Used the software for: 2+ years ### "A better way to offer the best Customer Service" June 27, 2019 5.0 Seeing where our potential customers are and seeing the traffic on the page has helped us better market. Pros The software is so user friendly. I love that you can see what the customer is writing in real time to offer faster assistance and that it keeps a history log so you can refer back to. I love that you can have several chats open and navigate with between them easily. The option to have a script ready is honestly a life saver sometimes when i'm in multiple chats. Cons The Service offered by Comm100 has been nothing short of amazing so far. Review Source BZ Bruce Z. Director of online marketin Automotive Used the software for: 2+ years ### "An affordable way to service your customer" June 13, 2019 5.0 Just what we need to offer our customers the assistance they require Pros Comm100 Live Chat offers a simple and affordable solution to assisting your customers.Offering customers the option of asking questions "on the fly" before making a decision to purchase your product, greatly increases the chances that you will make a sale. If you sell on the internet,k you need Comm 100 Live Chat. Cons I have nothing to enter here. I like everything about the software. Reason for choosing Comm100 The main attraction was the price. The rest was a bonus Review Source EGT EYAL GAISLER T. Ceo Health, Wellness and Fitness Used the software for: 2+ years ### "Best online chat service" June 13, 2019 5.0 After many years, it is probally the best online chat software I have used Pros The ability to chat automaticaly in several languages. Cons The mobile app needs a big improvements Review Source RA Raymond A. Store Manager Retail Used the software for: 1-2 years ### "Works well" January 1, 2018 5.0 Chat with my customers, conversion to orders Pros All of the information is at your fingertips, easy to use and navigate to transcripts and other historical information. Review Source Response from Comm100 Network Corporation January 8, 2018 Hi Raymond, thanks for leaving us a 5-star rating! We're happy that you find our live chat product intuitive and easy to use. We now have a public feedback community (https://comm100.uservoice.com/) for you and other clients to send feature requests or issues. Our product team monitors this community regularly and your participation there will certainly be heard to help us as we are always looking for ways to improve our product for customers. JB Joshua B. Client Support Specialist Used the software for: Less than 6 months ### "I use livechat to communicate with external clients." December 29, 2017 4.0 It allows me to communicate with clients. Pros I enjoy the ability to manage multiple chats at the same time. I also like how notifications allow me to know if there is a new participant. Cons The menu system could use some refinement. It would also be very helpful to have the ability to insert screenshots. Review Source Response from Comm100 Network Corporation January 8, 2018 Hi Joshua, thanks for your review. We're happy to hear that you are enjoying the ability to manage multiple concurrent chats and receive real-time live chat notification. Regarding the menu system, we've already sent your feedback to our product team for further improvement. For any other suggestions down the road, we now have a public feedback community (https://comm100.uservoice.com/) for our clients, such as you, to send feature requests or file bugs. If you have any specific suggestions to help us refine the menu system or have other feature request, please feel free to contribute there. As for the ability to insert screenshots, are you talking about sending screenshots during a chat session? If so, it can be done through a quick drag-and-drop. You can contact our support team at support@comm100.com, or chat with us online for a member of our team to walk you through this capability. Thanks again. TY Tori Y. Registration Officer Used the software for: 6-12 months ### "just great" October 8, 2017 4.0 Pros its streamlined and so native and includes relevant information about where people are chatting from on the webpage and their email addresses Cons the lack of customisability and I think it could be useful to enter a phone number into live chatters contact details Review Source Response from Comm100 Network Corporation October 13, 2017 Hi Tori, thanks for your comments. Regarding the degree of customization available, if you wanted to collect a customer's phone number, you could either add this as a requirement into a pre-chat survey so they can type it in themselves, or you could even add a custom wrap-up field for your agents to collate this information. We hope this helps, but if you would like any help with this, please don't hesitate to contact our support team at support@comm100.com, or chat with us online. Thank you. JJ Jessica J. Admissions Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Comm100 Live Chat is incredibly easy to use! I love that I can search the history of chats." December 19, 2017 5.0 It's another tool we utilize to access a larger customer base and provide excellent customer service. Luckily this program is super easy to navigate around. Pros It is simple and easy to use. I like having access to the history of chats, as well as quick to identify team member on chat. Review Source Response from Comm100 Network Corporation December 22, 2017 Hi Jessica, thank you for taking time to write us a review! We're thrilled to hear you enjoy using our live chat product, and that our live chat helps you provide excellent customer service. If you have any questions, and want to make a suggestion, please don't hesitate to let us know. Thank you again! Jose B. Office Manager - Event, Market, & Partnership Research Internet Used the software for: 1-2 years ### "Great for Product Look-ups" June 27, 2019 5.0 It has worked well for research of products with great ease. Pros I like how this is an easy to use application, simple search and go. Cons I don't like that you have to click on each item to open it up in a new page to view more detailed information. Review Source YJ Yozel J. Customer Service Representative Outsourcing/Offshoring Used the software for: 6-12 months ### "A good chat program " June 27, 2021 5.0 Pros The ability to add templates ( both for the whole team and for your own personal use ) lets you express yourself freely. I also like that you can design your own Welcome message and can also pick in what instances to get sound notifications . Cons There is a poor selection of themes to choose from .You can't access chats with other agents if they go online from the chat popup and need to go to the Dashboard instead . Review Source TM Terry M. Client account manager Consumer Services Used the software for: 2+ years ### "Great Livechat software" January 27, 2019 5.0 Pros Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers. It has multiple options for tracking and managing prior chats and data, a lot of settings for access for each profile created. Cons So far we have had no issues with the system. Review Source eV edwin V. DQ Program Coordinator/ R&D Coordinator E-Learning Used the software for: 1-2 years ### "Overall review" June 13, 2019 4.0 like using the system, make it easy for those individuals to talk to with out the talking, or for those that can not speak. Pros pros: easy to use like the canned messages. Also like that it is mobile friendly. Cons con: I dont see a volume control settings for PC :( Review Source MV Mark V. Technical Support Computer Software Used the software for: 2+ years ### "Overall have had a good experience with COMM100" September 18, 2017 4.0 This software allows us to easily support our customers via chat. Pros Works most of the time has most of the functionality we need. Appearance wise have no complaints compared to the competition. Cons Sometimes some features are more difficult to find. Would like more control on rights that can be granted by administrator. Need auto disconnect scheduler. Review Source Response from Comm100 Network Corporation September 27, 2017 Hi Mark, thanks for taking time to leave a review. It's great to hear that you have had a good experience with us. Regarding the controls and features you'd like, or the features you find difficult to find, we'd like to invite you to discuss these with our support team. They can be reached at support@comm100.com, or you can chat with us online. Thanks. LP Liliya P. Online tax agent Financial Services Used the software for: 1-2 years ### "as an online chat agent.." November 29, 2018 5.0 Pros It’s really easy to use even if u have never used it before. Easy to go trough, canned messages are pretty useful tool. Would recommend definitely Cons nothing on the top of my head actually i liked it immediately Review Source VR Verified Reviewer Client Support Manager Used the software for: Less than 6 months ### "Incredibly Easy to Use" December 20, 2017 5.0 Pros Ease of use is a big reason why using Comm100 is great. As a new user, it took me little to no time to learn the ropes, as they say, and the quality of the site is great. Cons The value for the money is just a little high for the use that we get out of Comm100. I'm not on the decision side of things, but that being said, I'd still use Comm100 over its competitors. Review Source Response from Comm100 Network Corporation December 25, 2017 Thanks for taking the time to leave us a review. Glad that you find our live chat product intuitive and easy to use. Regarding the value for the price, we always hope our clients can get more value from our product, and would suggest that you get in touch with our expert team at support@comm100.com, or chat with them online to discuss how you can get more out of our product. Thank you again. OM Osvaldo M. Customer Service Supervisor Used the software for: 1-2 years ### "My experience was a positive one, the application is very easy to use and has a wide reporting tools" January 18, 2018 5.0 Pros What we like is the wide variety of report options, this keeps our operation running smoothly and more efficient. Review Source Response from Comm100 Network Corporation January 29, 2018 Hi Osvaldo, thank you for leaving us a 5-star rating! We're happy that you like our reporting tool, and that it keeps your business running smoothly and more efficiently. For any other suggestions down the road, we now have a public feedback community you can participate in (https://comm100.uservoice.com/). Thank you again for your review! AY Anna Y. Customer service representative Consumer Services Used the software for: 2+ years ### "Great tool" November 29, 2018 5.0 Pros Great chat software, Comm100 is stable, easy to set up and use. It's regularly maintained and new features are added constantly. Cons We've been using it for years and we haven't had any issues with it. Review Source LS Lois S. Admissions Operations Manager Education Management Used the software for: 2+ years ### "Works Very Well" June 27, 2019 5.0 Very positive Pros I liked everything about the software. Pulling a transcript of the call. Speaking with people online. Very easy, very nice. Reports were nice too. Cons I really can't think of anything bad. It did what we needed it to do. If I had a question support gave us the answer and it worked from there on. No dropped calls or anything that comes to mind. Review Source BL Brian L. Service Center Manager Retail Used the software for: 6-12 months ### "Overall very solid" June 13, 2019 4.0 Pros We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software. Cons The need for an additional license so that an administrator can access the software while agents are using it is frustrating. Review Source RE Randy E. Sales Retail Used the software for: 6-12 months ### "Easy to Use, works well" December 19, 2017 4.0 Sales Pros You can see what customer is typing, to prepare answer.. sort of like being a mind reader. Those few moments can make a big difference in the response time .. you also see where the customer from and usually their name Review Source Response from Comm100 Network Corporation December 22, 2017 Hi Randy, thanks for sharing your comments here. Totally agree with you on the typing indicator feature. It's especially helpful when you're chatting with a hesitant customer. Whenever you need assistance, or want to make a suggestion, please feel free to let us know. Thanks again! VD Virginia D. Customer Service/Owner Hospitality Used the software for: 2+ years ### "live chat" June 13, 2019 5.0 monitor site useage - know how many are on site - ability to service customer anywhere Pros ease of use - limited amount of selections Cons slight delay in sending a message in chat - not sure if it went and then seconds later the response will pop up Review Source LR Lisa R. Customer Service Rep Real Estate Used the software for: Less than 6 months ### "Very easy to use and allows efficient resolution for callers who don't have time to call in." September 14, 2017 5.0 Helping our customers without forcing them to find a phone or a quiet moment or our phone number. They can be working on our site and just begin chatting within what they are doing. Pros I like that the chats can be handed off to managers if their assistance is needed or that coworkers can log in and watch a chat. I also like the history and ability to go back and research what conversations were about. Review Source Response from Comm100 Network Corporation October 9, 2017 Hi Lisa, we're am really happy that you like our live chat system. If you ever have any questions, or would like to make a suggestion for a future feature, please feel free to let us know. By the way, we're planning a product release with new and improved live chat button and window designs in the mid-October. By that time, our live chat will have a fresh new look that we hope you'll love. Please stay tuned! RW Richard W. Registration Officer Financial Services Used the software for: Less than 6 months ### "Simple, easy to use and intuative" October 3, 2017 4.0 more access to customers Pros simplicity and no clutter on screen. Very simple to navigate between chats and switch users if necessary Cons lack of ability to have pre-prepared messages/details to go out. spellcheck is in English (US) not (Aus). Review Source Response from Comm100 Network Corporation December 22, 2017 Hi Richard, thanks for leaving us a rating. For the pre-prepared messages/details, are you talking about canned responses or another feature? In order to understand your requirements better, it would be great if you could contact our support team. They can be reached at support@comm100.com, or you can chat with us online. I'm confident we can get this resolved for you. If it is canned messages you need, our team can easily walk you through how to get these set up. Regarding spell check language, we'll discuss with our team adding English (Aus) to our requirement pool. Thanks. RC Russell C. Owner Real Estate Used the software for: 6-12 months ### "Great Live Chat Service" June 14, 2019 5.0 Great Company-Great Service- Very cost effective Pros Software is very easy to use. I had no issues Cons No changes are necessary- Customer service is great Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Customer Service](https://www.capterra.com/customer-service-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.