# Page 5 | Comm100 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Comm100 the right Live Chat solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews --- Comm100 4.7 (108) [View alternatives](https://www.capterra.com/p/108889/Comm100-Live-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Comm100 ## Showing most helpful reviews Showing 101-108 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NO Ngozi O. Graduate Teaching Asssistant Used the software for: Less than 6 months ### "I like it, I think it is convenient. However I wish that the ticket system was more straightforward" September 14, 2017 4.0 Pros I like the live chat application it is easy to use and it is very convenient. I like that you can attach things and transfer the chat, I also like that you can save responses and reuse them Cons The ticket system. I think it is a little difficult to navigate. It is effective however in keeping me organized. Review Source Response from Comm100 Network Corporation September 27, 2017 Hi Ngozi, thanks for your review. We are delighted to tell you that we're currently redesigning our ticketing system to make it more straightforward and intuitive. We'd love to invite you to share your experience with us, and we can then share with you how the new version can help you navigate our system more easily. Could you send us an email at support@comm100.com, or chat with our online support team about this? Thank you. RP Ronald P. CTO Computer Software Used the software for: Less than 6 months ### "Good basic chat service" June 13, 2019 4.0 Good for basic chat, but missing some of the features that would be helpful for true software customer tech support. Pros The app is easy to use, and the account is easy to setup Cons The video chat doesn't seem to be of much value. We use Comm100 as our customer tech support. There is no need for us to ever see the customer or have the customer see us. WE NEED TO SEE THEIR SCREEN! Also, the video chat doesn't work on mobile devices. Reason for choosing Comm100 Price and ease of use. Review Source AS Anjana S. Customer Service Representative Consumer Goods Used the software for: Less than 6 months ### "A good chat platform " May 6, 2021 5.0 Pros The platform lets you follow all kinds of metrics and track agent performance . You can set up autoaccept for agents ,which means that new chats automatically get accepted at a random , equally distributed way . Cons Customers can send you files over the chat .What I dislike is that you cannot enlarge them via CTRL + scroll .You have to click on an entirely separate button ,which is hard to find and inconvenient to use . Review Source EW Erica W. Business Development Associate Computer Software Used the software for: 6-12 months ### "Great for live chat, have not had any issues." December 19, 2017 4.0 Pros I think this live chat is very easy to use. We get chats all day long and like how fast it is as well. Review Source Response from Comm100 Network Corporation December 22, 2017 Hi Erica, thank you for your review. We're glad that you have enjoyed using our live chat. If you have any questions, or would like to make a suggestion, please feel free to let us know. Thanks. PY Polikseniya Y. Online Tax Team Financial Services Used the software for: Less than 6 months ### "A really good chat platform " April 2, 2019 5.0 Pros The design is intuitive and the program helps you gather all the info you might need to further a conversation with a customer . Cons We were promised darker themes a while ago . This hasn't been delivered yet . Review Source CP Chau P. Used the software for: ### "One of the best Online Chat tool" December 13, 2016 5.0 I started my online shopping site and I have a LiveChat icon on the website, so users can easily contact us for instant support. Previously, I had to use email as the main contact channel. By using LiveChat, I found the conversation rate improved a lot, as customers are happier to get instant support. Cons Only one thing: We need a function to capture a quick screenshot.This can be useful during a chat session. Review Source TM Terry M. Used the software for: ### "Easy to use and helpful" July 9, 2015 5.0 It helps us a lot. I installed it onto 2 of my online shops. We have support team overseas, and it's really powerful when our Supervisors can monitor chat agents' ongoing chats, and train the new stuff miles away. The features are easy to use and powerful enough to chat with my website visitors. Oh, by the way, I like the operator performance and work load report, which help us schedule our shift. A good business tool. Review Source AB Adelle Bailey Used the software for: ### "Great live support tool" September 23, 2013 5.0 I have used Comm100 Live Chat for two years. Easy to use. Pros I can track visitors in real time and talk to them proactively. It integrates with Comm100 Ticket, great feature. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.