Healthcare Synergy

Healthcare Assistant

2.5 / 5 3 reviews

Who Uses This Software?

Any long term post acute care payer that is looking for a complete EMR, plus an easy way to bill Part A, Part B, and most private insurance carriers with the assurance of over 23 years of experience.


Average Ratings

3 Reviews
  • 2.5 / 5
    Overall
  • 2 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Healthcare Synergy
  • www.healthcaresynergy.com

About Healthcare Assistant

Comprehensive home health, hospice, and part-b outpatient therapy billing software.


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Healthcare Assistant Features

  • Billing & Invoicing
  • Charting
  • Electronic Signature
  • Employee Tracking
  • Medication Database
  • Patient Intake
  • Scheduling
  • Time / Task Reporting

Healthcare Assistant Reviews Recently Reviewed!

Some effective features

Jan 11, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: I can't say there is anything I like most.

Cons: It isn't user friendly.

Overall: Healthcare Assistant is like an old school version of electronic charting. The software is stuck in early 21st century style rendering it not very user friendly. The overall quality is basic and it lacks so many options and easy navigation that modern electronic medical record software offers. The version I use requires you to have the program downloaded to your computer so you can open it, unlike online software that is accessible from any device, anywhere. Needless to say, it's now only used by office staff and mainly for the billing functionality. Customer support isn't the best. You call and get an automated system, eventually, you get a ticket number and they will get back to you at their earliest convenience, not when you urgently need it. I'm giving the features and functionality more stars because I know they offer more features than my agency actually uses but for an extra fee of course. I'm really not sure why this software hasn't improved but it's great for those who are used to it.

Vendor Response

by Healthcare Synergy on January 12, 2017

Hi Ruth, Thank you for your review. I checked your account and your agency is on our legacy version of our software. We have had a new Web version with a full clinical front end EMR available for over 2 years now and have encouraged most all of our client to migrate to either our cloud version or our web version. Both of these versions will allow you to access your data from most devices with an internet connection. Our web version has a lot of new features and improvements that I'm sure you will be happy with. In addition, migration is easy as both the Web and Cloud versions use exactly the same database and no conversion or re-entry of data is necessary. I will have someone from our company reach out to you and discuss further. Thanks, David Crow

Outdated but good for data entry

Aug 31, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Used this software for years and it's great for data in and data out but must be fully managed by office staff. No automated features. Very basic software. Does not support a lot of features needed to make home health efficient.

Cons: Very basic, no automated features, local program, not web-based, cannot use in the field. Only tracks manual processes if kept up with by office staff.

Recommendations to other buyers: Very old school software for data in and data out only. No frills or automation features.

very complicated compared to devero, kinsser

Apr 05, 2016
1/5
Overall
1 / 5
Ease of Use
5 / 5
Customer Support

Comments: Recently changed to this system and its a nightmare. Besides good customer support. System is to complicated