--- title: "Call Center Dialer Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Call Center Dialer Software - reviews, pricing plans, popular comparisons to other IVR products and more." source_url: "https://www.capterra.com/p/109056/Call-Center-Dialer/" page_type: "product" language: "en" --- # Call Center Dialer Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Call Center Dialer ## What is Call Center Dialer? Revolutionize customer interaction with \*astTECS Cloud Contact Center Solution: fast deployment, omnichannel integration, remote work capability, seamless CTI integration, robust security, and easy customization. Key features include inbound/outbound dialer features, agent/admin modules, real-time dashboards, call recording, live monitoring, call transfer, and more. Choose from Pure Cloud, Hybrid Cloud, or \*astDial mobile dialer solutions for enhanced performance. ## What is Call Center Dialer used for? [IVR](https://www.capterra.com/ivr-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ₹891 Flat Rate, One Time Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Call Center Dialer?[Manage this product listing](https://www.g2.com/products/de38a8ba-fa75-4f76-99db-65a30dbdd0d7/claim_requests/new?auto=true) ## Call Center Dialer Overview Updated September 2026 AI summary Call Center Dialer supports organizations of all sizes in automating and managing outbound and inbound call operations. Combining auto dialer capabilities with features such as call monitoring, scripting, campaign management, and analytics, it enables teams to handle high call volumes efficiently. The platform offers cloud and desktop deployment, with optional integrations for CRM, real-time reporting, and lead management. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Call Center Dialer 5.0 (1) VS. [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting Price ₹891 Flat Rate, One Time Starting Price $239 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.6 (142) Value For Money 5.0 (1) Value For Money 4.5 (139) Customer Service 5.0 (1) Customer Service 4.5 (140) ## Call Center Dialer alternatives [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) [4.5 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) Starting price $90.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) Highest Rated [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/29589/CallCenterNOW/) [Kixie PowerCall & SMS](https://www.capterra.com/p/135636/Kixie-PowerCall/) [4.6 (295)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135636/Kixie-PowerCall/) [Dialshree](https://www.capterra.com/p/144944/Dialshree/) [4.7 (74)](https://www.capterra.com/p/144944/Dialshree/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144944/Dialshree/) ## FAQs about Call Center Dialer Overview ### What company size and specific industries is Call Center Dialer built for? Call Center Dialer is designed for telemarketing centers of all sizes, including small, mid-market, and enterprise operations. It fits call center environments that need call distribution, call routing, and supervision, making it suitable for organizations focused on outbound calling and contact management. Features and Usability ### What are the key features of Call Center Dialer? Call Center Dialer offers predictive dialing, preview dialing, and progressive dialing for outbound calling, plus auto-dialer and automatic outbound dialing. It also includes call routing, queue management, call recording, call monitoring, reporting and analytics, CRM and contact management, callback scheduling, and third-party integrations. Getting Started and Support ### What training and onboarding options does Call Center Dialer offer? Call Center Dialer provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide self-paced examples and feature walk-throughs. Getting Started and Support ### What customer support options does Call Center Dialer offer? Call Center Dialer provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. Customer support experience details are not available here, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 699 IVR reviews Capterra reviewers point to these as the top priorities when choosing auto dialer software: - **Auto-Dialer** (**61%** of reviewers rated this feature as critical) - **Lead Management** (**49%**) - **Call Logging** (**46%**) Call Center Dialer supports all three features that buyers rate highest: **Auto-Dialer**, **Lead Management**, and **Call Logging**. Together, these capabilities help businesses place calls more efficiently, keep lead data organized, and maintain accurate records of every interaction, allowing teams to improve outreach consistency, follow-up timing, and overall sales productivity. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls Automatic Call Distribution Distribute/route/connect calls Automatic Outbound Dialer Dials outbound calls automatically Call Center Dialer 47 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Data Security: Protect sensitive data for digital privacy - Integrations Management: Identify which applications need to exchange data and enable these data connections - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Predictive Dialing: Uses machine learning to determine the best times to call and adjust dialing speed to connect agents with leads efficiently. - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Preview Dialing: Presents information about the individual being called before the call begins. - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Progressive Dialing: Gives agents a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Basic ₹891.00 Flat Rate,One Time Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BK Bipin K. ### "Excellent Call Management for medium sized organizations" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 23, 2017 Asterisk based Call Center and IP PBX software that is very flexible and scalable. Good reporting and analytic tools available in-built. astTECS is able to customize and integrate with local CRM in no time. Helpful development and support team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.