--- title: "Resort Manager Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Resort Manager Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/109091/Resort-Manager/" page_type: "product" language: "en" --- # Resort Manager Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Resort Manager ## What is Resort Manager? Resort Manager is a property management system for hotels, resorts and villas, installed on the property's own server rather than hosted remotely. It covers reservations, front desk, point of sale, stock control, accounts, guest relations and reporting in one system. A property that adds a restaurant, a spa, or a shop brings it into the same system, rather than adding separate software and a nightly reconciliation. Mixed inventory is supported, so rooms, bungalows and villas can be managed side by side. Two editions are available: Resort Manager and Resort Manager Lite for properties needing less functionality. Distribution runs through a channel manager, SiteMinder being the most commonly requested. The software is available in English, Indonesian, and Thai, and additional languages can be added on request. Operational issues are supported 24 hours a day from the Asia-Pacific region, with other requests answered from 09:00 to 18:00 GMT+8. Installation and training are i ## What is Resort Manager used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Resort Manager 4.4 (5) VS. [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (5) Ease Of Use 4.6 (1,623) Value For Money 4.0 (3) Value For Money 4.6 (1,549) Customer Service 4.4 (5) Customer Service 4.7 (1,591) ## Resort Manager alternatives [4.7 (118)](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/109091/Resort-Manager/alternatives/) ## FAQs about Resort Manager Overview ### What company size and specific industries is Resort Manager built for? Resort Manager is designed for businesses in the hospitality industry, including villas, hotels, resorts, restaurants, boutiques, and other retail outlets. It is suited to companies that operate guest accommodations, food service, or retail operations, especially organizations managing properties or services within resort and leisure settings. Features and Usability ### What are the key features of Resort Manager? Resort Manager offers reservations management, front desk management, and rate management for booking and pricing control. It also includes built-in accounting, employee management, housekeeping management, and maintenance management, plus GDS/OTA integration, point of sale (POS), marketing automation, and guest experience management for resort and vacation rental operations. Getting Started and Support ### What training and onboarding options does Resort Manager offer? Resort Manager offers in person training, live online sessions, and documentation to help teams get started. In person training supports direct guidance, live online sessions provide remote instruction, and documentation gives written material for self-paced reference and setup review. Getting Started and Support ### What customer support options does Resort Manager offer? Resort Manager provides 24/7 live rep support and chat. These channels give users direct access to help at any time. No reviewer feedback on support quality is available, so there is no evidence to describe response times, helpfulness, or common frustrations. ## Features AI summary Based on 2,081 Hospitality Property Management reviews Capterra reviewers highlight these as the features buyers value most when choosing hospitality property management software: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**58%**) Resort Manager supports **Reservations Management**, which covers one of the top priorities for buyers in this category. However, it does not include **Calendar Management** or **Online Booking**. Instead, the product offers **Front Desk Management** (**46%**), **GDS/OTA Integration** (**50%**), and **Rate Management** (**40%**). These features can still help hospitality teams manage daily guest operations, connect with distribution channels, and adjust pricing more effectively, providing teams with tools to improve occupancy control and day-to-day property coordination. Calendar Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Booking Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Customizable Templates 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Third-Party Integrations 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Billing & Invoicing Create, manage, and send invoices or bills to customers Built-in Accounting Accounting functionality within the system, not requiring integration with third-party tools Resort Manager 24 features ### All Features - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Track and manage schedules and meetings via an integrated calendar - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Extended Stay: Long term accommodation for guests - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Management: Track and manage inventory levels to maintain proper supply - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Multi-Currency: Manage and handle various international currencies - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Rate Management: Track/optimize rates in relation to usage - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Single Property: One location - Spa/Activity Management: Manage operations/processes associated with spas and other hotel activities - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 3.7 (3) 3.7 Based on 3 reviews ## Pricing Value for money 4.0 (3) ### Starting price Free trial not available Value for money 4.0 (3) 4.0 Based on 3 reviews ## Integrations [ Remote Desktop Manager](https://www.capterra.com/p/152245/Remote-Desktop-Manager/)[ SiteMinder](https://www.capterra.com/p/123133/SiteMinder/)[ TSPlus](https://www.capterra.com/p/217414/TSPlus/)[ Revinate](https://www.capterra.com/p/155328/Revinate/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (5) 4.4 Based on 5 reviews ## User reviews Overall rating 4.4 Based on 5 reviews Filter by rating 5(3) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent MB Mitch B. Director of Operations Hospitality ### "A Flexible and Reliable PMS for growing Hospitality Businesses " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2026 Pros Resort Manager has been our PMS of choice for the past two years and has played an important role in supporting our business growth. As we've expanded through a phased development approach, the software has remained flexible and adaptable to our changing requirements. It's easy to use, cost-effective, and backed by exceptional customer support. The 24/7 assistance has been particularly valuable in the hospitality industry, where timely support is critical. Overall, Resort Manager provides outstanding value and has proven to be a reliable partner in our ongoing growth and operations. Cons There is very little I would consider a negative after using Resort Manager for the past two years. Like any software platform, we experienced a few minor bugs and integration challenges during the early stages of implementation, particularly relating to our POS system. However, many of these issues were influenced by the unique operating environment of our business on a remote island, where connectivity and infrastructure limitations can create additional challenges beyond the control of the PMS itself. What stood out was the way the Resort Manager team responded. Rather than simply addressing software-related issues, they worked closely with us to improve the broader IT environment and offered additional IT services that significantly enhanced our network infrastructure and connectivity. As a result, many of the challenges we initially faced were resolved, leading to a much more reliable and efficient operation. Overall, any concerns we encountered were minor and were outweighed by the proactive support and solutions provided by the Resort Manager team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User VP Revenue Management Hospitality ### "Would have been lost without it!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 8, 2018 Pros For us this has been a great addition! Ever since we have used it we have been able to combine our offering and this has meant we have been able to grow our revenues effectivley. Cons Would love to see some more enhancements and more reporting. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MJ Mongkol J. General Manager Hospitality ### "General Manager" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 December 15, 2016 I don't say that the system is bad because of the function is not proper, some menus were hidden, in need to click to find it. training not clear because the trainer is English speaking and all user are Thai so some point is not clear and training seem like a lecture. In my opinion, training should have monitor separate and all trainee can practice in each proposition. Pros Report link such as Manager Report and Business source is useful Cons Part of guest report a bit difficult cause have no total number of guest separate by adult, child Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 8, 2026 Thank you for the detail. Reviews that name specifics are more useful than ratings. The training was delivered in English to a Thai-speaking team, and that is a fair criticism. What has changed since: most training is now delivered online, with onsite training available on request. Everyone is at their own machine and practising as they go, and trainees keep access to a training database afterwards so they can carry on between sessions. Reports are customisable on request, guest reports included, broken down however a property needs them. A good number of customers ask for this, and it is worth asking early rather than working around a standard report. The software is now available in Thai as well as English and Indonesian. Helpdesk tickets are answered in the customer's language on a best-endeavours basis, and operational issues are covered 24 hours a day. Mark Townsend, Resort Manager Solutions, September 2026 BM Bryan M. Owner-Manager ### "An excellent solution at a great price" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 21, 2016 We wanted an all embracing hotel management system at an affordable price. Our previous system was very good, but in needing to update a huge expenditure for both soft and hard ware was requireed. Resort Manager was recommended by a respected colleague in the business and we opted for this. What is particularly good is that the system can be adapted to suit particular needs and this was done effectively. The training was very good and importantly, the follow-up sorting out inevitable glitches was speedy and the ongoing support is excellent. There are a few minor things which could be developed, but overall, we are more than satisfied with the system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CW Chris W. Hotel Director/Owner ### "Very impressed " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 19, 2014 We replaced our existing PMS which was one of the big three systems with resort manager, We made the mistake of buying a global brand PMS through a Thai licence holder which you have to do due to there company rules. The back up support from the Thai licence holders based in Bangkok was absolutely abysmal, after three years of constant phone calls and e mails we decided we would have to move on and find a PMS that had the back up we required. We have a middle size hotel of forty rooms and after a lot of research were recommended Mark Townsend of Littlefish Technologies, What a breath of fresh air after all the problems we had in the past three years. within a day of my e mail to Mark we were talking on Skype where he very patiently ran me through the departments of Resort Manger, from there we had signed up within a week and within a further week he was on his way to our hotel. The original agreement was that he would stay for two weeks to install the new PMS soft wear and carry out training in all departments, Ha stayed five weeks in the end to insure that everybody knew how to get the best from his system. The system has been running for a couple of months now with no problems, plus Mark is always on the other end of the phone to answer any questions from our staff. If there is a down side to this product i haven't found it yet. I must finish by mentioning the very competitive price, Best value for money we have spent since the day the hotel opened . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.