Aldelo

Aldelo for Restaurants


4 / 5
21 reviews


Average Ratings

21 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Installed - Windows
  • Training
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Aldelo
  • aldelo.com

About Aldelo for Restaurants

Affordable, easy to use, feature rich, and 100% multi-lingual restaurant point of sale and store management solution.


Aldelo for Restaurants Features

  • Billing & Invoicing
  • Built-in Accounting
  • Employee Management
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Point of Sale (POS)
  • Reporting/Analytics
  • Reservations Management
  • Table Management
  • Wait List Management
  • Delivery Tracking
  • Dispatch Management
  • For Restaurants
  • Gift Card Management
  • Menu Management
  • Online Ordering
  • Order Management
  • Routing
  • Sales Trend Analysis
  • Supports Loyalty Program
  • Delivery Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Mobile Access
  • Online Ordering
  • Reporting/Analytics
  • Separate Checks
  • Split Checks
  • Table Management
  • Tips Management

Aldelo for Restaurants Reviews Recently Reviewed!


Program works fine until it crashes..Then good luck.getting help after your 1st year.

Mar 28, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Relatively easy to set up and make continual changes. Give you lots of adaptability. Lots of modifiers and preset menu items, especially for pizzarias.

Cons: They will shut your license down if you can't make a payment. I had a returned NSF and they gave no warning about pending shutdown. When i realized that payment was not made I tried calling right away and they DO NOT ACCEPT credit Cards for immediate payment. In the meantime, I was shut out of the system. They did not care. I had to pay wire transfer and wait until everything cleared on their part before being restored, took a total of 9 days. Can you afford that??. Any thing that is wrong from a network they will not fix or give any help, just pass the buck..Must pay for customer service after your term is up. Overall a very BAD customer service experience with them. Looking for a replacement ASAP. Will NOT recommend to anyone.

Overall: Got an education on the restaurant POS system industry.. Very uninspiring indeed. Very few players with quality products. Everyone wants to process money transaction and software is becoming irrelevant.

Compare at price and reliability

Sep 27, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As long as you have good hardware on it you are very pleased!

Cons: Make sure your computer has a large memory and fast processor. If not, most of your issues will come from that not the PROGRAM!

Overall: I've used many different POS systems in food industry. None of the POS comes at price you pay for Aldelo period. Not only that, 24/7 support is always good to have and never had any issues with program by itself. "Offline Mode" is a must for any POS and of course Aldelo has it. Very intuitive, ease of use and self explained software. Don't be fool by any other POS where they will try to sell you their product and talk Aldelo down as most of sales person will do. I have had experienced with MICROS (best for huge Corporation), Aloha (Good but too expensive), Cake (from Sysco! Really?) known for most horrible customer service and I have no idea why I'm even mentioning their name here. TouchBistro(best for IPAD integration but not too good for stationary places) etc...

Very good for quick service restaurants.

May 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I have been using Aldelo for three years and it makes it really easy to connect the front of the house and the back of the house. Orders go in easy and the menu items are easily customizable for your benefit.

Cons: Some reports are very general and could use some advance features. It sometimes crashes and meanwhile tech support is 24/7 and good, when it comes to networks or OS issues they stay clear and you have to look for additional tech help.

It CAN be a good POS, but not worth the money I paid

May 27, 2017
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I can customize the menu items pretty well from the instant that the server clicks that button, when I don't have the problems listed below it functions as a pretty good POS system, its a shame that we have been using it for so long (10+ years) and they still can't seem to get their act together on these things.

Cons: Customer Support is 24/7, except for a holiday I called and they were closed (I don't know if its every holiday), I don't like that if windows updates itself it completely throws the program off and I have to call my computer guy (because apparently tech support that I paid money) for can't help me on everything related to the system, I don't like the slow response of the POS which can be a killer during rush hour and that I have to click the screen many, many times for a single task, another time killer. Sometime a single card transaction gets stuck in their Credit Card processing program which shuts all cards down after a while and if you don't already know how to fix it yourself be prepared to be put on hold as the 25th caller in line on a weekend.

Overall: Saves time compared to writing out tickets and keeping count at the end of the night.

Capterra loader

Aldelo for the last 10 years

Feb 06, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Aldelo makes it really easy to connect the front of the house and the back of the house. Orders go in easy and POS crashes are few. Tech support is 24/7

Cons: Some reports are very general, could use some advance features. Tech support is good, but when it comes to networks or OS issues they stay clear.

Overall: Very user friendly

Capterra loader

Easy to use and cost friendly and I would highly recommend for start up businesses.

Apr 25, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great user interface requiring little post training.

Very diverse in terms of functionality allowing for customization to best fit the restaurants needs and requirements .

Very good support with nice responses and staff willing to help

Cons: A few crashes here and there but what I don't like is the support if the issue is an OS or network issue its as if they don't want to help or are not capable because they try and avoid the issue altogether

Not at all user friendly. Customer service is not great.

Apr 13, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: The touch screen system is nice. The receipt printed clearly. Easy to start daily business. Adjustments could be made

Cons: Tech support is less than helpful. System outages are frequent. It is not user friendly. ALWAYS had issues getting cash to balance showing huge overages.

Our POS for the last 10 years

Aug 18, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use and training. We use this POS in a few of our restaurants. Customer support is always willing to help.

Cons: Some of the reporting options are generic and not customize-able to some of our needs. Hardware is usually replaced and not repaired.

Overall: Easy to use

Just awful

Jun 28, 2018
1/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Easy enough to use, once very good for it's time but now it's way dated. It runs on windows hardware which is nice but they have been pushing this same spaghetti code for years so it needs a rewrite.

Cons: Support is awful now. Takes forever to get to someone on the phone.

They don't do proper software lifecycle. Forget about product version numbers, they make all kinds of changes and keep the same version number. No changelogs. They fix one thing then break another, then try to fix it again all with the same version number.

The software still runs in 800x600. So many bugs without fixes and you let them know and they don't do anything about it.

Limit your re-activation

Aug 26, 2015
3/5
Overall

4 / 5
Ease of Use

3 / 5
Customer Support

Comments: Aldelo has gone too far with their policies in an effort to protect themselves from license theft.

Aldelo limits the number of times that you can activate a software license. Usually two or three times. This is not normally a problem except that changing anything in your workstation will de-activate the license. Simply changing the name of your network neighborhood de-activates the license. Replacing a video card or changing the amount of memory -- deactivated. Performing any sensible maintenance or repair or upgrade to your workstation prompts a re-activation, and Aldelo wants you to pay for another license.

I do not disagree that they have a right to be paid for every copy of their software that is in use. But their customers have a right to legitimately use that licensed copy, and this is denied by Aldelo.

My advice is to consider that you will be paying for re-activating your licenses and should consider that the software will cost you much more than the advertised price in the long run.

Always breaks down , customer service very unhelpful, I think they know it's crap and have given up

Jun 19, 2018
1/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

Pros: I like when it works, but it's not as often as I'd like for the amount we use it. It's fairly easy to navigate but that's only when it works. I wish I could say more positive things but that's all I've got.

Cons: Almost always getting stuck with a system that malfunctions. Once they fix one thing another pops up. Spent too much money on this

Overall: It's worked on and off for the last 5 years or so but it's always something. It causes a tremendous amount of stress

Overall I like the software itself and there are updates constantly being made. Good for restaurants

Jun 03, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The software is very user friendly. Easy to navigate. Lots of useful reports. Easy to train new people.

Cons: First of all, tech support should get 0 stars. They are of NO help and any issue you have their go-to answer for you is "Oh it's your computer, it's your hardware and we can't help". Save your money on tech support and find it somewhere else. Also, the system will be unreliable at times so make sure you have a back up credit card machine and order taking pads for your servers because when it goes down, it's DOWN.

We used this software before switching to a different POS.

Jul 28, 2016
2/5
Overall

2 / 5
Ease of Use

2.5 / 5
Features & Functionality

1.5 / 5
Customer Support

1.5 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I like how they implemented some cloud functionality this time - it wasn't perfect but it was a step up. We used their prior iteration (Aldelo) and they improved a lot of things to bring it into this century. The cost is not that bad considering what Aldelo would run you. The reporting it gives you is flexible and nice.

Cons: The interface is pretty ugly, and it is not that easy to learn. It also crashed for us a lot - reliability is a huge concern. Other POS systems have more that you can do in the cloud - which is very handy for a manager to be able to solve problems remotely. I also wish I could use it on more types of hardware than they offer.

Recommendations to other buyers: Honestly I would recommend that you look at some of the newer companies that will give you better value. A lot of companies will give you more features, better reliability, more in the cloud, at a lower monthly subscription price. This is an old guard company in the industry that has been disrupted.

POS MADE EASY

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Product is extremely easy to use and makes tracking inventory and ring up sales a breeze.

Cons: System has much to offer and takes a little time to learn how to navigate.

Difficult to use

Sep 27, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: Need to simplify user experience Fix all the bugs

Pros: Very motivating sales staff, very accommodating and friendly sales man, price is also reasonable, delivery on time.

Cons: An incompleted software, so much bugs, no after sales service, too much step to open, enter items and close tickets, especially feel too complicated at rush hour.

"easy and quick service Restaurants"

Oct 06, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I purchased my framework from Vitabyte and it has been great. The staff is incredible and the Techs are savvy. On top of all that you can converse with the CEO on the off chance that you need Best organization for Adelo pos XERA POS and Aldelo Touch

Does everything I need to run my business

Jan 17, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Pros

Affordable

Easy to use

Perfect for full service environment

Compatible with almost all PC hardware out there

Easy to train staff

365/24 hour support

Reseller HeLa POS did my install ...5 star service

www.HelaPOS.com

Best system for Bars and Quick Service Resteraunts

Feb 03, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I bought my system from Vitabyte and it has been awesome. The staff is great and the Techs are smart. On top of all that you can talk to the CEO if you want Best company for Adelo pos XERA POS and Aldelo Touch

Good Techniques for Fast Service

Oct 08, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Aldelo is the beat Restaurant Software, Restaurant POS, and Payment Processing solutions . i used the software really fast services it is.

Aldelo helps restaurant operators

May 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy order taking process, inventory control, financial accountability, is simple, fast, and easy to order and to pay.

Cons: Allow rapid changes by tax regulations as VAT. The technical support must be . Advertising must be increased

Overall: Simple, fast, and easy

best software for quick service

Feb 03, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Bought software from Vitabyte it's awesome works great service is spectacular