# Octopus Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Octopus Software - reviews, pricing plans, popular comparisons to other ITSM products and more.

Source: https://www.capterra.com/p/109492/Octopus

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# 

 Octopus Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Octopus

## What is Octopus?

Built from the ground up on ITIL best practices and pre-configured for immediate usage, Octopus is a very user-friendly, accessible and constantly evolving application, ideal for small / mid-sized IT depts. Features include incident, service request, problem, change and event management, SLA and automated escalation, CMDB and automated inventory, web portal with custom forms, email notifications for all important events and advanced reporting. Octopus is supported by a unique service package.

## What is Octopus used for?

[IT Service](https://www.capterra.com/it-service-software/)[ITSM](https://www.capterra.com/itsm-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/)

Overall rating

Based on 5 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

CA$60

Flat Rate, Per Month

Free trial  
not available

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Do you work for Octopus?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.octopus-ITSM.com&name=Octopus)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Octopus

4.2 (5)

VS.

[4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

Starting Price

CA$60

Flat Rate, Per Month

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (5)

Ease Of Use

4.5 (139)

Value For Money

4.5 (4)

Value For Money

4.7 (110)

Customer Service

4.0 (4)

Customer Service

4.8 (133)

## Octopus alternatives

[4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[4.5 (509)](https://www.capterra.com/p/107225/SysAid/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/)

Starting price

$67.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Escalation

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

System alerts about the need to escalate an issue or request

Knowledge Base Management

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Self Service Portal

4.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Online portal through which end users can access the system, manage tasks, or obtain information

Service Level Agreement (SLA) Management

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Set and monitor service level agreements to ensure timely response and resolution

Ticket Management

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Track, manage, or resolve user requests and IT incidents/issues

Assignment Management

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Assign issues and tasks based on availability or required skills

Octopus 25 features

System alerts about the need to escalate an issue or request

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Assign issues and tasks based on availability or required skills

Track and monitor efficient handling of all changes/transitions

Identify component attributes like servers, hardware, software, and manage relationships across all services

Track, store, and access client contracts or licenses

Process to track, record, and analyze expenses that occurred over the entire duration of a given project

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Manage and track all disruptions and incidents

Track and manage inventory levels to maintain proper supply

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

Schedule and assign issue completion dates and/or times

Managing inventories and tracking changes to hardware and software configurations

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Manage, maintain and track the performance of assets and equipment

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Plan and coordinate all the resources, costs and time needed to execute assignments

Set an issue to repeat

Review, approve and cancel requests for goods/services to be purchased

Online portal through which end users can access the system, manage tasks, or obtain information

Set and monitor service level agreements to ensure timely response and resolution

Manage all supplier data and operations

Create, manage and track all task activities and progression

Track, manage, or resolve user requests and IT incidents/issues

Get Advice

We can help you find the software with the features you need.

Features

4.4 (5)

4.4

Based on 5 reviews

## Pricing

Value for money

4.5 (4)

Basic

CA$60.00

Flat Rate,Per Month

Value for money

4.5 (4)

4.5

Based on 4 reviews

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## Support, customer service and training options

Customer Service

4.0 (4)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (4)

4.0

Based on 4 reviews

## User reviews

Overall rating

4.2

Based on 5 reviews

Filter by rating

5(2)

4(2)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

CM

Chippy M.

Software Developer

Airlines/Aviation

### "Lifesaver tool for Octopus tool- Highly recommended"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 17, 2022

Great experience. It makes life easier in terms of projects deployments

Pros

Best tool for releasing the code pushed and to configure the servers.

Cons

Deploying IIS projects can hang up the tool which eventually can hang up all the project deployments on that particular server

Switched from

[Jenkins](https://www.capterra.com/p/171026/Jenkins/)

Because I feel it’s easy to deploy projects with dependencies in Octopus than any other tools.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BL

Bonnie L.

President

Staffing and Recruiting

### "Good product to use with LinkedIn "

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

November 5, 2020

So far it has been good. I'm switching to Octopus from a similar software because Octopus can do more.

Pros

I love that I can send multiple, automated messages to connect with potential LinkedIn prospects. It works quickly along with Sales Navigator (LinkedIn)

Cons

They don't offer any telephone customer service or chat. For me, I would want someone to walk me through training and use of the product, but they offer extensive youtube videos on multiple topics. I'd rather talk with someone real-time to answer questions.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BL

Bernard L.

IT Service Desk

Media Production

### "Octopus review"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

9/10

October 11, 2020

Great product, easy and would recommend to anyone who's looking for an ITSM tool.

Pros

Convert emails into incoming tickets User friendly and customizable. API allows to integrate with other tools

Cons

Changes request takes a while. n/a n/a

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

application developer

Insurance

### "great release managemnet utiltiy"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

August 30, 2019

Pros

We use octopus in conjunction with jenkins to automatically deploy code based on rules we set up. The automated versioning is very valuable to our team as it helps various developers keep their changes in sync. Before we deployed this solution, we had to do manual code deploys , and updates were put in the wrong place, changes overlaid etc.. Now we can just kick off the jenkins script and let octopus handle the rest!

Cons

for the features I use with this utility, I have no cons. Maybe my only gripe might be to choose a slightly different font and maybe a less white background. But that is just nit picking great software!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DB

Dominic B.

IT Manage

Transportation/Trucking/Railroad

### "Basic ITSM software"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

July 13, 2018

Track well our ticket Hosted software, so no need to take care of updates

Pros

Pros: - it is a flexible product, - it is quite easy to work with for basic stuff mostly for the end user - Great customer support

Cons

Cons: - Still need to install the product for the admin portion - It is not an intuitive interface, they need to hire an UX specialist - Can get limited rapidly - Some simple feature can take long time to figure out how to use it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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