--- title: "Octopus Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Octopus Software - reviews, pricing plans, popular comparisons to other IT Asset Management products and more." source_url: "https://www.capterra.com/p/109492/Octopus/" page_type: "product" language: "en" --- # Octopus Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Octopus ## What is Octopus? Built from the ground up on ITIL best practices and pre-configured for immediate usage, Octopus is a very user-friendly, accessible and constantly evolving application, ideal for small / mid-sized IT depts. Features include incident, service request, problem, change and event management, SLA and automated escalation, CMDB and automated inventory, web portal with custom forms, email notifications for all important events and advanced reporting. Octopus is supported by a unique service package. ## What is Octopus used for? [IT Service](https://www.capterra.com/it-service-software/)[ITSM](https://www.capterra.com/itsm-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CA$60 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Octopus?[Manage this product listing](https://www.g2.com/products/octopus-itsm/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Octopus 4.2 (5) VS. [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting Price CA$60 Flat Rate, Per Month Starting Price $89 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (5) Ease Of Use 4.5 (518) Value For Money 4.5 (4) Value For Money 4.5 (443) Customer Service 4.0 (4) Customer Service 4.5 (481) ## Octopus alternatives Highest Rated [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) Starting price $876.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [VIZOR IT Asset Management](https://www.capterra.com/p/112390/Vizor-HelpDesk-IT-Assets/) [4.5 (2)](https://www.capterra.com/p/112390/Vizor-HelpDesk-IT-Assets/#reviews) Starting price $2.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/112390/Vizor-HelpDesk-IT-Assets/) ## FAQs about Octopus Overview ### What company size and specific industries is Octopus built for? Octopus is designed for mid-sized IT teams that need to implement the system quickly and achieve fast results. It is best suited for organizations with in-house technology operations, rather than general business users or non-technical sectors. Features and Usability ### What are the key features of Octopus? Octopus offers IT asset management, inventory management, and asset tracking, along with incident management, problem management, and ticket management. It also includes change management, configuration management, SLA management, alerts and escalation, a self service portal, knowledge base management, task management, and dashboard reporting. Getting Started and Support ### What customer support options does Octopus offer? Octopus provides chat support. ## Features AI summary Based on 834 IT Asset Management reviews Capterra data shows that buyers of ITSM software rank the following features as their top priorities: - **Asset Tracking** (**53%** of reviewers rated this feature as critical) - **Support Ticket Management** (**58%**) - **Incident Management** (**60%**) Octopus supports **Asset Tracking** and **Incident Management**, giving IT teams visibility into hardware and software resources while helping them respond to service disruptions more effectively. However, it does not offer **Support Ticket Management**. Instead, it provides other features that reviewers also rate as important, including **Service Level Agreement (SLA) Management** (**53%**) and **Problem Management** (**46%**), helping businesses track service commitments, address root causes, and keep IT operations running with fewer recurring issues. Incident Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Service Level Agreement (SLA) Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Problem Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Alerts/Escalation 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Knowledge Base Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Self Service Portal 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Octopus 25 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Assignment Management: Assign issues and tasks based on availability or required skills - Change Management: Track and monitor efficient handling of all changes/transitions - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Issue Scheduling: Schedule and assign issue completion dates and/or times - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Recurring Issues: Set an issue to repeat - Requisition Management: Review, approve and cancel requests for goods/services to be purchased - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Supplier Management: Manage all supplier data and operations - Task Management: Create, manage and track all task activities and progression - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues --- Get Advice We can help you find the software with the features you need. Features 4.4 (5) 4.4 Based on 5 reviews ## Pricing Value for money 4.5 (4) Basic CA$60.00 Flat Rate,Per Month Value for money 4.5 (4) 4.5 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (4) 4.0 Based on 4 reviews ## User reviews Overall rating 4.2 Based on 5 reviews Filter by rating 5(2) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent CM Chippy M. Software Developer Airlines/Aviation ### "Lifesaver tool for Octopus tool- Highly recommended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2022 Great experience. It makes life easier in terms of projects deployments Pros Best tool for releasing the code pushed and to configure the servers. Cons Deploying IIS projects can hang up the tool which eventually can hang up all the project deployments on that particular server Switched from [Jenkins](https://www.capterra.com/p/171026/Jenkins/) Because I feel it’s easy to deploy projects with dependencies in Octopus than any other tools. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BL Bonnie L. President Staffing and Recruiting ### "Good product to use with LinkedIn " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 5, 2020 So far it has been good. I'm switching to Octopus from a similar software because Octopus can do more. Pros I love that I can send multiple, automated messages to connect with potential LinkedIn prospects. It works quickly along with Sales Navigator (LinkedIn) Cons They don't offer any telephone customer service or chat. For me, I would want someone to walk me through training and use of the product, but they offer extensive youtube videos on multiple topics. I'd rather talk with someone real-time to answer questions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BL Bernard L. IT Service Desk Media Production ### "Octopus review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 October 11, 2020 Great product, easy and would recommend to anyone who's looking for an ITSM tool. Pros Convert emails into incoming tickets User friendly and customizable. API allows to integrate with other tools Cons Changes request takes a while. n/a n/a Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User application developer Insurance ### "great release managemnet utiltiy" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 August 30, 2019 Pros We use octopus in conjunction with jenkins to automatically deploy code based on rules we set up. The automated versioning is very valuable to our team as it helps various developers keep their changes in sync. Before we deployed this solution, we had to do manual code deploys , and updates were put in the wrong place, changes overlaid etc.. Now we can just kick off the jenkins script and let octopus handle the rest! Cons for the features I use with this utility, I have no cons. Maybe my only gripe might be to choose a slightly different font and maybe a less white background. But that is just nit picking great software! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DB Dominic B. IT Manage Transportation/Trucking/Railroad ### "Basic ITSM software" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 July 13, 2018 Track well our ticket Hosted software, so no need to take care of updates Pros Pros: - it is a flexible product, - it is quite easy to work with for basic stuff mostly for the end user - Great customer support Cons Cons: - Still need to install the product for the admin portion - It is not an intuitive interface, they need to hire an UX specialist - Can get limited rapidly - Some simple feature can take long time to figure out how to use it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. 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