CradleMRx Ratings

Overall
4/5
Ease of Use
3.5/5
Customer Service
3/5

About CradleMRx

CradleMRx serves the specialized needs of home health professionals by providing web-based point-of-contact information entry and management. It integrates HIPAA-compliant security features and compliance with billing, reporting, and full administration and management of patient information. Since the software is web-based, updates are constantly provided without additional cost. Learn more about CradleMRx

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Showing 7 of 7 reviews

Showing Most Helpful

Showing 7 of 7 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Joseph M.
CEO
Hospital & Health Care, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: SoftwareAdvice
July 18, 2017

“Great product for Home Health Agencies. ”

OverallI think they would do better with the right marketing for their product. Most agencies are aware of their larger competitors, Cradle is mostly known in Houston but not elsewhere.
ProsEasy to use, a lot of functionality is available. Statistical reports are useful for QAPI. Easy to compare visit notes to see patient progression. Tech support is quite responsive most of the time.
ConsOccasional glitches. The PT notes are not very comprehensive and are not universally acceptable like that of competitors (Kinsser). Biller has problems submitting claims to private insurance.
Source: SoftwareAdvice
July 18, 2017
Kehinde J.
Office Manager
Hospital & Health Care, 51-200 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
3/10
Reviewer Source 
Source: SoftwareAdvice
August 12, 2017

“You pay for what you get”

OverallIn terms of pricing, it's pretty reasonable for what it is.
ProsVery simple concept when you get the hang of it. Oasis export feature is easy to wise and I like how I know all oasis are exported
ConsVery slow and you can't do multiple tasks at once. Not very user friendly, takes a while to learn system and still sometimes can still be very confusing
Reviewer Source 
Source: SoftwareAdvice
August 12, 2017
Maya F.
Admin Assistance
Hospital & Health Care, 51-200 employees
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
1/5
Features
3/5
Likelihood to Recommend
3/10
Reviewer Source 
Source: SoftwareAdvice
August 24, 2017

“I find your program frustrating.”

OverallI have used Generations software. I wish your platform was like theirs is.
ProsIt allows us to have digital records. Editing features are a plus and customer service is nice. They even tried to help us connect to our internet.
ConsThe program has many menus within windows. It looks crazy and is frustrating to use, too many subcategories It would be great if information could be presented in a different way. Please See Generations Software I love their set up!
Reviewer Source 
Source: SoftwareAdvice
August 24, 2017
Bridget K.
RN
Hospital & Health Care, 201-500 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
2/5
Features
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: SoftwareAdvice
August 24, 2017

“Using daily for Medicare documentation”

ProsThis is used for Medicare Oasis documentation of current patients. The program is similar to other programs and is easy to use. I like the calendar and easy to add tasks and the various ways to look up info on active and inactive patients.
ConsNeeding to change your password every 90 days. We should be able to re-use the password each time, even if it means verbally connecting with cradle IT person. I would like dashboard more personally fit to each user
Reviewer Source 
Source: SoftwareAdvice
August 24, 2017
Kyshaun B.
Administrative Assistant
Hospital & Health Care, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: SoftwareAdvice
August 24, 2017

“AWESOME ”

ProsThe data entree, The layout is easy to use, just all around super easy to use i love it so much. Bless
ConsThe constant change of passwords, The account making process, The website loads so slow and constantly reloads
Reviewer Source 
Source: SoftwareAdvice
August 24, 2017
Adekunle A.
office administrator
Hospital & Health Care, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
August 24, 2017

“Cradle is very good”

Overalli personally really like cradle,it makes my job to be easy
Proseasy to use by anyone,it's easy to input the notes and also to make a schedule for both nurses,therapy and home health aid
Reviewer Source 
Source: SoftwareAdvice
August 24, 2017
Cesar T.
Office Manager, LVN
Hospital & Health Care, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
3/5
Ease of Use
4/5
Customer Service
2/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
4/10
Reviewer Source 
Source: SoftwareAdvice
August 22, 2018

“Software is user friendly but non compliant with regulatory.”

ProsEasy to use SNV notes and all documents are just a click away without having to switch and toggle through screens.
ConsThis software for all the good it has is non compliant with CoPs and when one brings it to their attention the staff gets defensive. Sounds like they don't want to make the necessary corrections to become compliant
Reviewer Source 
Source: SoftwareAdvice
August 22, 2018