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Clinicient's single-system software and data analytics is specifically designed for Outpatient Rehabilitation therapy practices. It automates the time-consuming process associated with documentation, billing and scheduling so therapists can devote more time to patient care.
Provider
Clinicient
Located In
United States
Foundation
1998
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Webinars, In Person, Documentation, Live Online
Support
Email/Help Desk, Chat, Phone Support
Private practices in Outpatient rehabilitation including PT, OT, SLT, Pediatrics, Rehab Agencies.
Content Source: InsightEMR
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Reviewers find InsightEMR's patient management features highly customizable, allowing them to tailor the system to meet the specific needs of both patients and clinicians. They highlight the software's efficiency in reducing front desk stress and operational costs, making it easier to manage patient information and clinic operations. Additionally, users appreciate the support from account specialists, who are always available to assist with any issues, ensuring a smooth and effective patient management process.
Users value InsightEMR's documentation management for its time-saving capabilities, ease of use, and positive impact on revenue collection. They find the integrated modules for scheduling, documentation, and billing particularly beneficial, as it simplifies their workflow and ensures compliance with billing requirements. Despite these advantages, some users encounter issues with signature placement, form compatibility, and lack of PDF support, which can create challenges in their documentation processes.
Pros
Faxing is just a click away. I love the weekly emails with good information to improve clinic performance and current business environment.
My experience with InsightEMR has been great and fruitful. I like the content , outcome based documentation and ease of adding and deleting required points in the documentation.
It was in my top 2 options because of versability. The price was great, the easy of use was good, the learning curve was easy and it had all the functions we needed.
Although it was a big transition from paper charts, it has been worth it. It has been a big part of our success with growth and profitability, and strategy.
Cons
Then I have to call software vendor and have them find the eras. Also, difficult to correct some issues.
Team admitted several times, in writing, that sales lied to us. Corporate would NOT refund our money for the cost of the training and the cost of our "implementation manager's time.
The few goals and other items are of poor quality, lack efficacy and are only applicable to peds. Was told that we could customize anything.
The customer service is even worse. No one seems to have any answers.
"Why I like about Insight"
Overall: Insight decreases my note taking time. Keeps in in compliance.
Pros: Easy to learn and use. Intuitive software.
Cons: I would like quicker access to support, but this is not a big problem.
"great scrubbing"
Overall: The issue is to file claims electronically and receive the ERA's in a timely manner. They do a good job with claims and screening them for errors.
Pros: Ease of billing and filing claims. Scrubbing feature is great
Cons: At times the ERA's do not come thru. Then I have to call software vendor and have them find the eras. Also, difficult to correct some issues.
"probably one of the least user-friendly online EMR programs I have used. "
Overall: I apologize and wish I had a something better to say, but documentation takes to long and the various other issues compile my frustrations with this online software.
Pros: I wrote down a pro and con list before I started this. Unfortunately, I have only 2 things I like about this online EMR system. Its checklist feature for documentation has the right idea if they could be streamlined without waiting for each check to be loaded and saved, costing much time and makes documenting a hassle and a headache Creating/modifying or editing templates is also an easy feature, but is not hassle/headache free to time required for saving.
Cons: What negates the pros listed above is the time it takes for changes to load. Everything takes forever, their server size does not operate smoothly during business hours, since it cannot support the number of users. It does not have a totaling system to add objective or performance totals together. This is the only EMR system that DOES NOT have an integration with insurance auto-eligibility and benefits check I have ever worked with. Which, to run a smooth money transaction business IS A MUST. It lowers the stress of front desk, lowers the cost of having to hire another person, and gives an understanding of the possible cost to the office and the patients quicker, making everything more efficient. Constant bizarre inconsistencies during sign off. and to make the headache worse, when you call customer support, many of them make you feel like it is your fault. I expect full circle competence from check out to documentation, to sign off, to check out. This system leaves holes. There are 2 different ways to create a case when a problem arises, but a lack of communication between support staff has you running in circles. And the worst is nothing is urgent to them, they have 5-7 business days to get back to you and will actually advise you to read your contract.
"Clinicient is a good base program, but does have a lot of glitches"
Pros: Clinicient is easy to use, very user friendly, from an administrative standpoint. There are tons of reports that allow you to access almost any form of data you want. Scheduling is easy and clear to see.
Cons: There are a lot of various glitches that pop up and there is usually not steady answer. The glitches range from admin side to clinical side and do effect productivity of users. Customer support is slow to respond and only about 50% of the time can give a solution. Most of the issues are a "wait and see"
"InsightEMR"
Overall: It is nice to be able to use one software to manage your practice.
Pros: The software is user friendly! Scheduling is really easy, customer service is helpful with any questions and it is very convenient to be able to keep up with billing, scheduling, electronic medical records and notes all in one place.
Cons: The software has glitches sometimes but the company is helpful on trying to figure them out.
