InsightEMR

4.5 / 5 76 reviews

Who Uses This Software?

Private practices in Outpatient rehabilitation including PT, OT, SLT, Pediatrics, Rehab Agencies.


Average Ratings

76 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Clinicient
  • www.clinicient.com/
  • Founded 1998
  • United States

About InsightEMR

Clinicient's single-system software and data analytics is specifically designed for Outpatient Rehabilitation therapy practices. It automates the time-consuming process associated with documentation, billing and scheduling so therapists can devote more time to patient care.


InsightEMR Features

  • Assessment Management
  • Billing & Invoicing
  • Care Plan Management
  • Insurance Management
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Practice Management
  • Progress Tracking
  • Activity Monitoring
  • Appointment Management
  • Assessments
  • Billing & Invoicing
  • Exercise Management
  • Insurance Management
  • Multi-Location
  • Patient Records
  • Practice Management
  • Progress Notes
  • Treatment Plans
  • Assessment Management
  • Billing & Invoicing
  • Insurance Management
  • Patient Scheduling
  • Progress Tracking
  • SOAP Notes

InsightEMR Reviews Recently Reviewed!

Private practice physical therapist

Nov 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Excellent HIPAA and compliance functionality. Checks and balances for billing requirements. Overall utility is very conductive to outpatient practice setting

Cons: Missed elements of diagnosis specific objective data groups. Weakness with vestibular examination parameters.

We use the system every day in our work week. It is easy to navigate.

Jun 05, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to navigate thru the system. You can access different pages from one page. This saves alot of time.

Cons: System is usually slow. You have to wait for different pages to upload. Also, when you update certain items, you can't refresh. You have to completely log out and log back in.

Great Platform

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, precise documentation, ability to run reports and see all billing aspects.

Cons: I would like for a signature pad to be available and compatible with the program. With that we could truly be paperless. Also, while the upgrades are nice, there are always glitches with each release

Overall: Everything is so much better than the other platform we were using. Some of the support representatives are a little "green", but they are all helpful and will refer you to a specialist if needed. I love the ability to look at different reports to see how the business is doing.

Recommendations to other buyers: If you're just starting, make sure you do all of the training possible while you have the training platform available to you.

Clinicient Review

Apr 15, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: The software is a good start in many ways to building the eventual billing and coding system.

Pros: It has all the basic billing components for note / record keeping. The data can become a bit lengthy to click through.

Cons: The templates are hard to build. Once a goal is achieved I have not found a place to archive it. The data fields get lengthy

Inconsistent

Apr 13, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: We are actively looking to migrate.

Pros: The integration of the schedule, billing and the documentation is user friendly. Once you customize your evaluations templates evaluations are a breeze.

Cons: Their billing is horrible. They are inconsistent (can go up or down 30-40% with no changes in volume or payer mix), they are constantly shuffling out team members, and billers( been with them since late 2014 and I'm on my 4th account manager whom I haven't spoken to yet. My last one left abruptly on 3/31/17) . The customer service is even worse. No one seems to have any answers. They love to pawn off any issues with collections or functionality on to you and your practice. Their policy seems to be to push any questions towards the tutorials and the insight website. Which is just a bunch of glossy youtube videos.

Great experience with Clinicient

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Clinicient has been the right choice for my practice. I have a single office practice with a combination of full time and part time therapists. We do our billing internally. Clinicient is the 3rd EMR program that we have used. It is by far the best. From the onboarding to going live, the training was excellent. Once you understand how to modify the templates, you can customize them to meet your needs. The library of information is very large and easy to access. The support and compliance updates have been very good. I feel very comfortable recommending Clinicient to anyone who is considering a new EMR system.

Very pleased with Clinicient

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Compared to 2 other EMR's, Clinicient so far has been the best with all categories. The industry is changing so fast and I believe so far every change they have made to the system has actually helped. Customer support has been good but due to the recent growth of the company we have had a slow down which I believe will resolve when they get caught up. Overall I believe they have my best interest in mind and are focused on the right things for my private practice.

EMR and Billing Software

Feb 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have used the EMR for years and have been very happy with the consistent updates to keep us compliant with the changing reimbursement landscape. Just recently added the billing component so unable to objectively review that side yet, but the transition team was on point.

Excellent!

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use. Great billing department and staff.

Cons: Nothing

Overall: InsightEMR is excellent software. Easy to use. Consistent updates on the everchanging rules and regulations. Support staff is always available. Our monthly meetings with them always help us to be more efficient and thus cost effective. I highly recommend InsightEMR.

Recommendations to other buyers: If you are looking at new EMR, I cannot recommend Insight enough.

Clinicient has made made the move to EMR a easier trip!

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use, has sped up collections

Cons: at times it takes time to get through to support

Overall: Clinicient has helped us keep up with latest regulations, and kept the learning curve to a minimum. The transition to ICD-10 went without a hitch.
We have seen a better cash flow with faster turn around with claims. Out first pass claims submissions has improved the speed in which we get reimbursed.

Recommendations to other buyers: We should have made the switch from paper long ago.

Best software product I've ever had in my business

Feb 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Excellent software on documentation and billing program. Regular updates with improvement to all features.

Decent PT and OT software

Jan 09, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Therapist product is very robust, and easy to use. Front office and Billing products could use some work. Doesnt seem like they actually know what goes on in a day to day office setting. Seems they could use the tons of money spent on marketing to first upgrade their product

Good Specific Software, but Needs Some Improvement with Features

Dec 22, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support

Comments: I would like an electronic wait list, have a "family tree" style professional contacts, have the ability to keep insurance card/information even if the payer mix name changes, a separate faxes tab instead of being all included under attachments. To get anyone to respond to my requests to any of these feature changes in nearly and act of God or ignored all together.

Vendor Response

by Clinicient on December 27, 2016

Hi Kristine, Thanks for reviewing us and providing some great feature ideas. We certainly know there are areas of the product that can be added to and it's with your great ideas that we can ensure those additions are prioritized accordingly. We have gone ahead and alerted our product team of these items as we want to be sure we have captured them. As with every suggestion, we look through a lens of usability, adoption and of course, how these features can improve your bottom line. Again, we appreciate your feedback and will look to have our product team investigate further. Best, Clinicient

All in one

Dec 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been able to assess all the documentation, administration, schedule, billing you name it all in one log in.

An integrated system is the way to go

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: As a busy Office manager of an out patient PT clinic that sees over 1300 patient a month, I need all the help I can get. Clinicient lets me schedule, chart and keeps track of all patient charges in the same system. Many of our patients say we are one of the most organized offices they have ever been to.

Overall great!

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service, whenever I call I get the best service.

Cons: When there are glitches in the system it takes a while to fix.

Overall: I've been working with EMR clinicient for about a year and it's very straight forward once you know what you're doing. Customer service is always helpful when I call and makes my job easier. Another thing I wanted to add is Clinicient LAB has been something I enjoy doing now. Keep up the great work!

Recommendations to other buyers: Nothing at the moment, keep doing what you're doing.

i'm sorry I can't rate the customer support or value for money I'm to new of a user.

Dec 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: So far it's been fun and I have learned some things. What is the correlation between your department and Clinicient insight? Is this for Marketing only, or can I get some issues discussed for insight? So I have had a twitter account since I attended Clinicient University, definitely some funny and good information.

Vendor Response

by Clinicient on December 01, 2016

Hi Cheryl, Thanks so much for your review. We appreciate you being a new customer. Capterra is actually a 3rd party review site used to provide reviews about your experience with Clinicient so others (who are not Clinicient Customers) can see first hand how Clinicient Customers like the software and experience. - Think Yelp, but for software. If you're looking to discuss INSIGHT or have questions, I'd recommend visiting our user-only community where you will find discussions, a support portal (for questions), and all sorts of resources to make your learning of INSIGHT easier. You can find this at https://go.empowerconnect.com/ and sign in with your same credentials that you use for INSIGHT EMR & Billing. Thanks again for your review, Nick

Best program I have used so far

Nov 29, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That it is all inclusive and I do not need to supplement with any other programs

Cons: The refund to insurance piece is a pain

Overall: When we started out there was nearly no support we had to use tutorials and used up a lot of time that could have been spent on billing, however now that we know the program I highly recommend it and even though I hardly ever need support it is nice to know that you are now there.

Recommendations to other buyers: Have patience while learning it is worth it.

Clinicient Rocks!

Nov 17, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Made by PT's for PT's

Cons: haven't found anything to complain about yet.

Overall: I'm new, but the customer service throughout implementation has far exceeded expectations! The staff at CPRx has been going through the training process, and all have been amazed at the user friendly application.

Recommendations to other buyers: Relax! let it come to you!

Five Stars for Clinicient Insight!

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use.

Cons: It is not set up for NYS workers' compensation C4 forms.

Overall: The switch to Clinicient Insight changed the dynamics of our very busy physical therapy practice. It eliminated any concerns about documentation and eased the burden of billing because it is physical therapy driven. Scheduling is streamlined and life is good!

Recommendations to other buyers: If you are looking for physical therapy software that is a dream to use, then Clinicient Insight is your answer.

Clinicient: Developing relationships, building practices.

Oct 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Versatility for daily use. User friendly.

Cons: Can't currently use it on tablets.

Overall: I have used Clinicient for four years and have seen all of the ups and downs of a growing business. What keeps me coming back for more is that they are fostering the relationships with clinic owners in order to constantly be bringing a better product and services that work for use today. They are not a passive or absent consumer but active partner. Great product resulted from great people.

Recommendations to other buyers: It will work only as good as the person using it. Learn more to raise your level of use and it will exceed expectations.

Excellent product

Oct 21, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This software is very user friendly. From a front office and billing point of view this software is very reliable and has features that make it easier to get the job done!

Pros: The reports for this software make billing and front office error very minimal. This software helps with efficiency in the clinics.

Cons: You can only open one tab at a time and have to continually go back in forth for different information.

Recommendations to other buyers: I have worked both front office and billing and this software is great for both!

Comprehensive product for the complex world of practice management.

Oct 20, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Comprehensive and easy to navigate

Cons: Reporting options are not yet sufficient

Overall: Clinicient has been able to satisfy so many of our needs, from efficiency in EMR and billing, to data provision. The best part is working with an engaged team of innovators that listen to their clients and treat them like partners. I look forward to more advanced technology and meaningful features as they continuously work to improve Insight as a solution.

Very Happy With Clinicient

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been using Clinicient Insight EMR and Billing for 3-1/2 years now and as the practice manager and biller for our practice, I have found that having the schedule, documentation and billing modules linked together to be an invaluable time saver. I can quickly get documentation information when reviewing charges which makes my job much easier. Insight gives me immediate data such as Medicare cap amount used, visits remaining under an authorization, and whether or not a POC has been signed by a physician. It also prompts the therapists when to complete PQRS and FL reporting. Support has improved exponentially with the recent introduction of Empower. But what I like most is that I don't have to worry about notes being completed by the end of the day - many times the notes are done by the time the patient leaves - which allows me to bill when I want. I feel confident that the therapists are complying with all Medicare requirements, that the billed charges are supported by the documentation and that we are accurately billing for our services which has improved our revenue and cash flow. Moving to Clinicient was the best business decision we ever made.

One of the better EMRs out there

Oct 12, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Experience: I've worked on 6 different EMRs over the past few years. While there are always items the company can improve upon, Clinicient has much of the core that makes our lives easier. Clinicient has a product that I would happily recommend to other therapists, whereas there have been other systems I wouldn't touch again with a 50% raise.

Pros: Ease of use and functionality of the tree

Cons: No true exercise flowsheet.

Above average product when it works

Oct 11, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: easy to use when it works

Cons: Absolutely horrible customer service.

Overall: The product is good most to of the time but if you have a problem the customer service is horrible. I have been waiting for over a week for a response to a serious issue. Our text reminders started being sent out at midnight which is not great from a customer service perspective and Clinicient will not respond to my support requests..

Recommendations to other buyers: The terrible customer service makes it not worth it.

Vendor Response

by Clinicient on October 11, 2016

Hi Casey, Thank you very much for your review and allowing us to make this right. I have ensured that our Customer Support Management have been informed of your particular issue with appointment reminders. I have also confirmed that they have responded to the case as well as reached out via phone (left a voicemail). We take these reviews very seriously and appreciate your candor. Thank you again for being a Clinicient customer. Best, Nick Chambers

Was a great option

Aug 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I took the time to talk to the company about this software and have a tutorial. It was in my top 2 options because of versability. The price was great, the easy of use was good, the learning curve was easy and it had all the functions we needed. However, it was a split decision and I lost the battle so we did not go with them, we went with WebPT which was a mistake. Will probably switch over to this soon! Don't make my mistake. I would recommend at least looking into this and taking the tutorial as it has all the things you would need as a provider.

Cons: There is nothing I found that I liked least as I have not had the chance to go as in depth yet.

Recommendations to other buyers: Find what is right for you and go with it! This should have been what we went with.

The Best EMR and Billing Service Combo

Aug 25, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Combined EMR, charting, schedule, billing, all in one place. Only have to enter data in one time.

Cons: At first we were not very savvy in how to optimize billing, and had some denials because we didn't fully understand our part of the process

Overall: We are now 2 years in. Although it was a big transition from paper charts, it has been worth it. It has been a big part of our success with growth and profitability, and strategy. We know what is going on now a lot better with our business

Recommendations to other buyers: I did exhaustive research, shadowed clinics, and did lots of demos. If you want a EMR with combined billing service. This is THE ONE. Best option by far. And a good value when EMR and billing combined

Why Your Practice Needs Clinicient

Aug 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Value.

Cons: Clinicient has experienced some growth pains in different waves/cycles - yet rebounds stronger on each occasion.

Overall: Why does your practice needs Clinicient? Because your practice needs two things that Clinicient can give you: 1) The most informed "you" that you can be and 2) The most efficient use of your valuable administrative time. Being an "on point", accurate, and steady leader depends on knowing the facts of the industry, your market, and your practice - only Clinicient's Empower Community, report features, and webinars can help you achieve these two things.

Review of Clinicient

Aug 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It was very easy to learn and get used too. The ease of being able to copy and paste appointments when a patient wants to schedule out really helps us get it done fast for them.

Clinicient Software Is So Easy To Use

Aug 04, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1.5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The software is easy to use. It's one of the best EMR systems on the market.

Cons: The billing and support portion of the software company takes a long time to address issues and concerns.

Recommendations to other buyers: Ask lots of questions about the roles and responsibilities for you and the company!

Good product with the potential to be GREAT!

Aug 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I think the software is quite comprehensive. I like the interface with Zirmed and the ease of billing and posting. I LOVE the folks behind the product and believe that they are working extremely hard to make this the BEST product on the market.

Cons: Customer support & the accounting aspect of patient ledgers/billing complexity.

Overall: I really like the Clinicient product and believe it is headed in the right direction as a company. There have been some customer support concerns in the past, but I believe you are pouring resources into this area which will improve my ratings higher if successful.

Vendor Response

by Clinicient on August 04, 2016

Hi Christine, Thanks so much for your submission! We really appreciate your kind words. I assure you that we are still working to perfect our support model but we are truly excited about the newly developed support site and community at https://go.empowerconnect.com. Please be sure to explore all of the new resources available including the new support portal and we will continue to stay steadfast to bring you the best support possible. Best, Clinicient

Thumbs up to Clinicient

Jul 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integrated billing and documentation. No longer needing two programs to do the job.

Cons: I am sometimes frustrated with support. I understand that things have to be taken in order of importance and am okay with that. But I don't always feel that I am able to communicate the problem well. It is like we are on different levels and I am not explaining the situation appropriately that I need / want corrected.

Overall: Overall I think this is a pretty good product. By having Clinicient do our billing instead of doing it in-house I have more time for other tasks. It's also very nice to have one integrated program. No more need of trying to get to separate programs manufactured by two separate companies to "talk" to each other.

Vendor Response

by Clinicient on July 29, 2016

Hi Dorothy, Thanks so much for your submission! We really appreciate your kind words. I assure you that we are still working to perfect our support model but we are truly excited about the newly developed support site and community at https://go.empowerconnect.com. Please be sure to explore all of the new resources available including the new support portal and we will continue to stay steadfast to bring you the best support possible. Best, Clinicient

Upper Management does not care about the Customers.

Jun 15, 2016
3/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: I really like their billing system. It is very easy to use and it fits my need for my small customers.

Cons: They use to have the best customer services in the business - they have changed you can't get anyone to call you back when they say they will. You call leave messages and no one returns your calls. Customer Service is horrible!

Recommendations to other buyers: I would not recommend this software because of the customer service.

Insight Review

Dec 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly, efficient, and the support staff are excellent.

Cons: Sometimes it disconnects and has problems reconnecting.

Recommendations to other buyers: Realize that there are many options that claim to do the same thing as Insight, but they really don't. We used to be with another EMR company, and until we switched we realized what we were missing out the entire time.

Best change we have made so far with our EMR and billing

Oct 28, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use for training modules, easy to look into pt account really quickly without changing screens.

Cons: Sales person could keep me updated better through process. I had to follow up to see what the status was during the process. Overall the outcome was good but more trouble than it had to be in my opinion.

Recommendations to other buyers: Make sure you look hard at the systems where billing and EMR are 2 different packages. We had a lot of experience in other vendors with bugs constant that really caused frustration and being charged constantly for updates that didn't improve work flow or actually made us slower. Clinicient has been excellent at its updates and they have made a lot of sense to the staff. I like a software that keeps improving...I think that is the point. Make sure customer support actually lets you call them when your a customer (seems obvious but not so).

Adminstrator Review

Oct 27, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer representative that is assigned to help you in the conversion and growing process. As a new start up, having this person and weekly calls have made it easier to adapt and help fit the clinics and programs together. The product itself is customization and adaptable to fit into the needs of the clinic. Multiple sophisticated reports exist to help manage your practice and the key metric report is very useful in providing a quick clinic snapshot within one report and with the graphics, it makes it easier to relay the information to the staff. Billing and Collections team are very knowledgeable and efficient.

Cons: IT department is slow to respond to request or resolve issues.

Recommendations to other buyers: Great product overall, after researching numerous products, which offered both the software and the billing services, Clinicient was the best, I am very pleased with our decision.

Clinicient integrates the entire practice management timeline.

Oct 26, 2015
5/5
Overall
3.5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Responsiveness both from management and tech support as they continue to evolve and enhance the product. Compliance is made easy and reduces risk when navigating the rapid change in regulations and policy. I also like the integration of the whole patient encounter from the admin side to the therapy side to the collections side. There are not hidden costs...they are very up front with pricing.

Cons: They went through some growing pains when their client base exploded, but they have invested money and management strength to solve this issue. So far, their product continues to grow as one of the main players in rehabilitation EMR systems.

Recommendations to other buyers: Be prepared for implementation pains...this is a big change for any company. The more you take the time to customize the system from day one (and definitely include your whole team in this process), the more buy in and easier the transition. Definitely take advantage of the multitude of training options the company offers.

Clinicient - A part of my success

Oct 26, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used Clinicient since it first came on the market. As I have grown, Clinicient has grown with me. I started by using just the scheduling and documentation. When Clinicient added the ability to integrate documentation with billing, we signed on quickly. Using Clinicient allowed me to reduce the number of staff I needed for billing. We, as a unit, are more efficient with our documentation which in turns creates improved revenue collection, fewer billing mistakes and decreased outstanding balances.

Cons: I have very few complaints about the product. Staff is knowledgeable and respond in a timely manner.

Recommendations to other buyers: See what you need in your clinic. Do you want just scheduling and documentation? Do you want to be able to bill on your own? How computer savvy is your staff? Expect the learning curve to be around 3 months when you transition from your old system to a new system.

I am a owner and a PT. I have been using Clinicient for about 2 years.

Oct 25, 2015
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: Cons- a lot of time spent into customizing the topic editor and templates. Pro- you can customize it. Con- wish we would have had more training time upfront. I just figured out how to use the "letter" option for discharge summaries and new orders- about 2 years after using documentation. Insight billing ad customer service was not satisfactory to us. Pros- our doctors like our notes . Con- takes a lot of pages when printing notes mostly due to goal chart. Overall very satisfied. Documentation time significantly reduced

Clinicians is an outstanding product!

Oct 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Clinicient continuously evolves as a PT software company providing EMR and integrated billing, A/R services. The EMR product is easily customizable to your clinicians skill level in regards to complexity of objective tests and measures as well as numerous other topics. Reports to referring physicians can be customized as well to allow ease of reading or extensive whichever you prefer. The account management solutions offers amazing A/R controls that can easily adapt to your administrative employee skill level and management style. Cash flow is high due to their oversight.

Cons: New hire training videos and practice database can be a little more integrated to allow learning and actual practice at the same time. It would also be nice if had IPad application and run on a MAC operating system.

Recommendations to other buyers: Speak to actual clinicians using the product and front office personal dealing with account managers for accurate feedback

Started as a total insight client in January new to the system

Oct 23, 2015
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: Love the customization ability of the documentation software. There is a learning curve but now it is much better than the previous system we used. Have had some support issues that have taken longer than desired to resolve. Our overall experience has been very positive. We are in a better position financially because of the softeware.

Two Thumbs Up

Oct 22, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I've worked with Clinicient for 3.5 years and I think it has to be one of the top programs I've used in all my years in the medical field. With the transition to ICD-10, I can't imagine working with any other company. There was clear communication along the way and assistance if needed. I think that transition, in particular, solidified for me how competent and capable Clinicient is as a company. There is always room for improvement and I think the great thing about Clinicient is that they are willing to have you submit any feature requests directly to them. I appreciate that they take them into consideration with each update.

Cons: I try to do a lot of troubleshooting on my own and I think the only thing that sometimes hangs me up in that process is the search feature under Help. I don't find it to be all that user friendly.

Recommendations to other buyers: Ask questions! Before finding Clinicient, we had planned to go with another company. I asked lots of questions and still was nearly fooled when we started training. So when I found Clinicient, I asked even more questions. And they were honest and didn't keep anything from me.

Clinicient Review

Oct 22, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Good support and training videos. The company does what it promises.

Cons: Some lack of flexibility with the program but they are constantly improving.

Recommendations to other buyers: This is my third EMR product. I find this one by far the best. Experience counts. New products are just that....new. They can have lots of flaws.

Overall positive results since switching to Clinicient.

Oct 22, 2015
4/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Very comprehensive software with much power for data management.

Cons: Software needed a lot of editing "out of the box" by our staff to customize it to our needs. This was very time consuming. I am not sure why a software designed for PT has options from pic lists for chiropractic care? The self directed customer service program (Creating a "Help" case) was very poor in the beginning with most requests unanswered for weeks. But, in the last year, this has improved considerably, and most help cases are actually answered via a follow up phone call.

Recommendations to other buyers: Get a FULL understanding of the amount of time necessary for training on the new system. We grossly underestimated this. Think 2-3x what you originally expect.

Easy to use.

Oct 22, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple format - relatively self explanatory, shortcuts to specific tabs and locations within the system. Ease of use for basic, routine entries. Also enjoy the power points for major system updates, as well as access to the power point at a later date. Switching from ICD-9 to ICD-10 was of significant ease finding applicable diagnosis codes for patient cases.

Cons: Sometimes slow with system response, glitches in loading specific tabs - personalizing within system to fit our clinic not the easiest of use/setup.

Recommendations to other buyers: Being able to refresh each tab and not just the 'tasks' tab. Customize EMR to your needs to benefit you as well as save you time. "Presets"

We have used it for 2 years at my PT clinic

Oct 21, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: My biggest frustration is that I can't write my own goals. I would like a little more flexibility to write in my own objective information and create goals from it. It's getting better as I get to know the system. I like it overall.

Used the product for over 3 years.

Oct 21, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and ability to modify the screens. Great ICD-10 translator.

Cons: Screens are not built for OT or SLP as much as ortho PT.

Recommendations to other buyers: If you are looking for a seamless program for documentation through to billing and receipting, this is the program. But be aware that some screen modification will need to be completed to fit your needs. However, it is very easy to complete.

They have it together

Oct 21, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: They stay on top of billing rules, changes and makes frequent updates based on user feedback and experience. I was using another cheaper software before but the switch is worth every penny.

Cons: The only thing I miss is a scheduling app that would work on an iPhone. Otherwise, no complaints

Recommendations to other buyers: One rule of thumb I use. If they can't produce a user friendly and easy to understand website with videos to demo their products, they probably don't produce good software either. Also, check how often they update the software. More often is better.

We have used this product in our hospital PT out patient clinic

Oct 21, 2015
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of maneuvering around the software. The Clinicient staff is always professional.

Cons: Some of the reports are confusing with historical data not necessarily consistent in different reports. Better education of what each report provides helped clear up this confusion. Face-t-face training would have probably helped with the initial go-live period.

Recommendations to other buyers: Face-to-face training versus web-based webX and videos

Clinicient, a great team mate

Oct 21, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It is made specifically for therapists by therapists. We feel very safe due to their efforts to build compliance into the system. Cloud based option gives us peace of mind knowing that we don't have a bunch of PHI around our office. Great reporting and metric features. Customizable templates. Customer service and value added services and training are wonderful. One stop shop for Scheduling, Documentation, Billing.

Cons: I am guessing that it could be just a problem with all programs, but they are just not as fast as paper charting.

Recommendations to other buyers: Everyone makes their demo's sing, talk to someone who is using a program to see what it is really like before you choose any system.

I have used it in my clinic for over 3 years. We use it for billing and documentation.

Oct 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The pros are that it is very easy to use and modify to fit our needs with PT, OT, and SLP as well as pediatrics and adults. The billing portion is also seamless and easy to use. We switched recently to the Total Insight, which is diminishing the load on my staff. ICD-10 was a great transition as well. The cons is that we need to modify the screens for each of our areas of practice.

Clinicient user in private practice physical therapy

Oct 21, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility of documentation program and ability to customize Task bar and ability to communicate in house - cross communication with patient record Scheduling is easy and well displayed The overall program is a great documentor Patient editor allows for return patient with second case information

Cons: Can't think of a thing we don't like. It does take a while to learn and get good on the documentation end of it.

Recommendations to other buyers: This program is so much more comprehensive and capable than any other program out there. Take a test drive. The demo is very thorough and the set up if you become a user is extremely comprehensive. You get walked through it.

Been a bonus to our clinic and to our patient care

Oct 21, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy format to set up and get charting after the training. We have seen an decrease in collection times and our charting times have been less.

Cons: At first I thought our go live set up and time frames were too fast, but in retrospect was exactly what we needed. We have had a few issues when a new version is applied but they have worked the bugs out and were able to help us through the problems.

Recommendations to other buyers: This is a good solid product that has helped us move forward. We are more efficient with our charting and our collections are quicker.

Good helpful system

Oct 21, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Integrated system with billing, chart notes and scheduling. Able to fax from system. Affordable. Good customer service.

Cons: Could have better reports. Requires lots of customizing to get system to be what you want (but great you can customize it to that).

Recommendations to other buyers: Look at a lot of programs. Look at the cost vs what you get. Look into what the customization options for each section are-how flexible is it and how flexible do you need your program.

Therapy specific, adaptable and user friendly

Oct 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: One of the things we like best about the software is the adaptability and specificity to therapy practice . The product can be molded to fit your practice and is very user friendly. Also the functionality of the software makes compliance with billing and Medicare rules a breeze. Support is great and good training for new staff that is easily accessible by computer.

Cons: Very few dislikes. System works well. It takes a short period of time for a new staff member to become proficient.

Recommendations to other buyers: Makes sure you look for a product that is specific to therapy, is adaptable, ensures billing rules compliance and provides easy transitions from scheduling to documentation to billing.

Insight EMR has been easy to work with from front to back.

Oct 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: From scheduling and charting to billing and collection, the Insight product is seamless and very user friendly. Any small glitches that have arisen have been easily, and quickly dealt with by customer service and more specifically my account manager.

The only thing that I find myself wanting from the system is availability of an Apple based platform. I would much rather run Macs in my office, but don't want to have to run Windows on my Apple products (defeats the purpose in my opinion).

One Year in with Clinicient- Still Happy Customers

Oct 21, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Customer service, billing team (they work hard for my company!), continuous educational materials offered their clients, very powerful software! The Total Insight product has been an amazing tool in tracking the performance of our company.

Cons: Nothing at this time. Keep up the good work Clinicient

Recommendations to other buyers: Be cautious of other EMR software programs... Diligence is key. Clinicient has delivered beyond what we were first presented when signing up with them. They are always finding ways to improve and we appreciate that!

Over all easy use.

Oct 21, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros: lay out is simple once you get the hang of the cases and the correspondence with insurance companies.
Cons: Glitches/system response time, as well as deciphering where certain documents will hold the most value for claim submission.

Easy transition, excellent support and great compliance.

Oct 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Fairly priced, complete support and excellent reimbursement.

Cons: Had a little difficulty with the set-up but I have a complex billing profile. Once this was worked out, everything has been seamless. Thus was accomplished in about 30 days. I left my previous EMR and billing company because I lost thousands and they couldn't get it right even after 12 months.

Recommendations to other buyers: Talk to other users. Look how long the system has been around and if it is supported in the US. Sometimes cheaper is not better. Ask questions to make sure the system meets Medicare requirements, is easy to use, optimizes reimbursement, and has support when you need it.

Clinicient has proven valuable in our practice management.

Aug 24, 2015
4/5
Overall
2.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Fully integrated (EMR, scheduling, billing). Customer service. Metrics for management. Ability to customize templates.

Cons: Laborious customization of templates. Server based and only pc compatible. Does not support PDF documents.

Recommendations to other buyers: Like any EMR, there is a patient learning curve to embrace. We performed due diligence on numerous platforms and Clinicient was an easy final choice.

Clinicent EMR makes operating an outpatient PT practice easier !

Aug 13, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is user friendly, with a manageable learning curve. It is fully customizable to meet the needs of patients and clinicians. Clinicient EMR allows Clinicent software allows for direct communication with physicians and other health care practitioners. It streamlines the process by combining documentation, billing, communication all in one software. The account specialists and knowledgeable, and always available to assist clinicians with any problems. Clinicient constantly strives to stay on top of documentation requirements for Medicare, continuously updating to maintain Medicare compliance.

Cons: Clinicient is not yet set up to store videos/pictures to better support need for PT/progress.

Recommendations to other buyers: If you have any particular issues with the software, discuss the issues with the customer support team. They will likely be able to answer your questions and come up with a resolution.

I have been using Clinicient InsightEMR for two years now. It is very user friendly and easy to lear

Aug 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: A con of this software is that they do not support faxes going back and forth in the Task Manager. I would like a few different reports as well. The pros for this is it is extremely easy to use, very user friendly. The support is wonderful as well.

Easy to use Insight . learning the system is very user friendly.

Aug 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: This systems is awesome easy to use and user friendly.

Cons: Sometimes the systems moves slow. Most of the time the systems is on point.

Recommendations to other buyers: None at this time. Take your time and see all the great features this system offers.

Great, user friendly, all in one EMR and billing package.

Aug 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use. Seamless integration of EMR and billing. Quick reimbursement, and excellent account management.

Cons: I would like to be able to use Insight EMR on Apple without running Windows. It is possible to run the software on a Mac at this time, but it requires running Windows in parallel.

Recommendations to other buyers: The integration of billing and EMR is a must have. Dealing with one company, and one account manager for all of our needs is excellent.

Evidence based EMR

Aug 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Clinicient provides a comprehensive boost to our clinic: billing, EMR, educational outlet and mentor. We lean on the EMR and billing daily, while they provide advice and educational materials about regulatory changes and trends regularly.

Cons: At rare times, their growth can exceed their capacity to be as responsive as they would like to be.

Recommendations to other buyers: Examine how customize-able the documentation templates are...

User friendly software with many useful features

Aug 03, 2015
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The software is easy to get used to and support options are readily available for any questions or concerns.

Cons: It would be nice to have more custom features such as building reports and sending patient notes (which currently can only be sent to attorneys, insurance companies, etc. manually so they must be printed first).

Recommendations to other buyers: Well laid out software and support system, keeps information organized and readily available.

The complex world of billing

Aug 03, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Have recovered many past due payments. Payments are processed quickly Easy to follow payments

Cons: not able to review claims before they go to billing to scrub for errors or undercoding which results in lost income. billing billed for what we collect.

Recommendations to other buyers: compare products and ease of notes becoming bills.

Easy to understand and manage

Aug 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is really easy and reliable to use once you become familiar with it. I have been working with Clinicient for over a year now and I don't know of any cons so far.

Very efficient

Aug 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I absolutely love Clinicient and their software, very easy to navigate and access patient information. The employees are always helpful and if they can't help with something I need they always get in contact with someone who can.

Customizing our templates was easy and efficient

Aug 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Customization and access to support, Avoidance of check boxes, e-fax
Cons: Lack of body diagram for flow sheet and inability to fax plan of care to more than 1 MD

Excellent software - so inclusive of most things I need

Aug 03, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros: Has a one-window view of everything I need to get my job done and claims sent out. Best software I have used so far and I love how I have access to all of patient's information within a click of a simple icon - from their therapy to their claims and payments.
Cons: Needs some kind of function for waitlisting on the schedule. Sometimes gets hung up on tasks, needs to be closed out to refresh. This problem does not happen often though.

Used for 2 years and gets easier every day with updates and customer support

Jul 29, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros customer service, updates, and webinars
Cons learning curve can be hard

This is a great product that is all inclusive.

Jul 29, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is all inclusive...you don't need any additional software. Once the info has been entered, you don't need to re-enter. I have worked for 2 other businesses with different software, and this is by far easier to use.

Cons: I honestly can't think of anything. The customer service is always helpful whenever there many be questions or issues.

Recommendations to other buyers: I like that you always have support when you need it.

Highly Flexible and Customizeable

Jun 05, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Although the UI could use some sprucing up, overall it is a great product, particularly because it can be highly customized to our needs. Also, having a single system for EMR and billing has greatly improved our overall Revenue and ability to collect payment.

We have used this software for almost 1 year in our Private Practice PT office.

Mar 20, 2015
3/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support

Comments: It has been a real bonus to see what exactly we are billing as we close out the documentation. Everything is accessible on one page and works to keep you compliant. On the other hand, we have not found it to be paperfree. We have to send masses of documentation on payment to them weekly. They are expensive for my small clinic and even after a year, I spend a ridiculous amount of time trying to find the exercise or treatment activity I want to document. Time consuming and rigid I would say. Slow to respond to questions and at times, no answer is received.