# InsightEMR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is InsightEMR the right Physical Therapy solution for you? Explore 123 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/109728/InsightEMR/reviews --- InsightEMR 4.4 (123) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of InsightEMR Ease of use 4.3 Customer Service 3.9 ## Pros and Cons in Reviews MF Megan F Front Desk CoordinatorMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “What I like most about InsightEMR is the easy flow of it.“ March 28, 2024 WR Wenonalani R Medical office managerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “This company tried to get too big too fast the software itself is unstable and the support system is useless.“ August 12, 2020 MF Megan F Front Desk CoordinatorMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “It is easy to navigate, accessible, and great for our business!“ March 28, 2024 DC Deann C Physical TherapistHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Customizing notes is not as simple as it should be.“ December 9, 2020 AH Amy H ownerHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “The front office integration is seamless with documentation and billing and having a personalized executive perspecitve on the metrics has been invaluable. “ April 13, 2020 AH Amy H ownerHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “Therapists really appreciate the ability to create goals directly from the objective data, and personalize templates to share throughout the clinic. “ April 13, 2020 ## Showing most helpful reviews Showing 1-25 of 123 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Administrative Assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "InsightEMR" January 8, 2019 4.0 It is nice to be able to use one software to manage your practice. Pros The software is user friendly! Scheduling is really easy, customer service is helpful with any questions and it is very convenient to be able to keep up with billing, scheduling, electronic medical records and notes all in one place. Cons The software has glitches sometimes but the company is helpful on trying to figure them out. Review Source Sydney F. owner Medical Practice Used the software for: 2+ years ### "great scrubbing" August 7, 2019 4.0 The issue is to file claims electronically and receive the ERA's in a timely manner. They do a good job with claims and screening them for errors. Pros Ease of billing and filing claims. Scrubbing feature is great Cons At times the ERA's do not come thru. Then I have to call software vendor and have them find the eras. Also, difficult to correct some issues. Review Source CM Catherine M. PTA & office manager Medical Practice Used the software for: Less than 6 months ### "probably one of the least user-friendly online EMR programs I have used. " February 6, 2018 1.0 I apologize and wish I had a something better to say, but documentation takes to long and the various other issues compile my frustrations with this online software. Pros I wrote down a pro and con list before I started this. Unfortunately, I have only 2 things I like about this online EMR system. Its checklist feature for documentation has the right idea if they could be streamlined without waiting for each check to be loaded and saved, costing much time and makes documenting a hassle and a headache Creating/modifying or editing templates is also an easy feature, but is not hassle/headache free to time required for saving. Cons What negates the pros listed above is the time it takes for changes to load. Everything takes forever, their server size does not operate smoothly during business hours, since it cannot support the number of users. It does not have a totaling system to add objective or performance totals together. This is the only EMR system that DOES NOT have an integration with insurance auto-eligibility and benefits check I have ever worked with. Which, to run a smooth money transaction business IS A MUST. It lowers the stress of front desk, lowers the cost of having to hire another person, and gives an understanding of the possible cost to the office and the patients quicker, making everything more efficient. Constant bizarre inconsistencies during sign off. and to make the headache worse, when you call customer support, many of them make you feel like it is your fault. I expect full circle competence from check out to documentation, to sign off, to check out. This system leaves holes. There are 2 different ways to create a case when a problem arises, but a lack of communication between support staff has you running in circles. And the worst is nothing is urgent to them, they have 5-7 business days to get back to you and will actually advise you to read your contract. Review Source VR Verified Reviewer Marketing and Patient Provider Relations Medical Practice Used the software for: 2+ years ### "Clinicient is a good base program, but does have a lot of glitches" January 24, 2018 4.0 Pros Clinicient is easy to use, very user friendly, from an administrative standpoint. There are tons of reports that allow you to access almost any form of data you want. Scheduling is easy and clear to see. Cons There are a lot of various glitches that pop up and there is usually not steady answer. The glitches range from admin side to clinical side and do effect productivity of users. Customer support is slow to respond and only about 50% of the time can give a solution. Most of the issues are a "wait and see" Review Source VR Verified Reviewer DPT/ owner Health, Wellness and Fitness Used the software for: 2+ years ### "Insight EMR Review" May 28, 2019 4.0 Insight has been able to make my office more efficient from the front desk to the provider to the biller. Insurance is the hardest thing we deal with and insight can take some of that burden off the provider and staff. Pros Ease of access. Ease of use. Clear and concise notes. Integration. Cons Customer support. Apple compatible. Tablet ease of use. Review Source VR Verified Reviewer Receptionist/ Administrative Assistant Real Estate Used the software for: 6-12 months ### "Has been overall good experience considering its daily use" April 30, 2018 3.0 Pros Easy patient profiles to understand and able to find medical records and information. Scheduling was easy and you could clearly see patient names and if they had any symbols on their appointments. Cons Billing aspect was difficult to understand many patients would ask for their ledger but it was never clear on the billing portion or if they truly owed a copay or not. Review Source VR Verified Reviewer Physical Therapist Medical Practice Used the software for: 2+ years ### "Love InsightEMR" May 28, 2019 5.0 Pros I love the ease of use that Clinicient features in my daily charting. I also love the customer service and education they provide when in comes to changes in Medicare and other insurances. Cons It does take some time setting up and customizing but once that is done it is easy to use. Review Source VR Verified Reviewer Front Office Receptionist Medical Practice Used the software for: 1-2 years ### "Insight EMR is great" April 2, 2018 5.0 Pros I love the ease of use to talk to customer service, and the ease of resolving issues. Insight makes it easy for us to contact them with any issues we may have. I enjoy using the lab to learn more as well as having a little fun. Cons The only issue that seems to be consistent is the speed of the program it's self. The program often seems slow and wants to freeze or not respond, and can take a few minutes before it does. Review Source Catherine K. Physical Therapist Hospital & Health Care Used the software for: 6-12 months ### "Clinicient user" June 26, 2020 2.0 Terrible - slow software, problems not resolved by company Pros Therapy specific notes and it was a switch from paper documentation Cons Very slow software that made documentation unnecessarily lengthy Review Source VR Verified Reviewer EMT Hospital & Health Care Used the software for: Less than 6 months ### "Good EMR" November 17, 2018 4.0 Pros I have use this for a little bit now and it gets the job done just fine, it is better than other EMRs like AMR and EPIC for sure Cons Just like any EMR, there is a steep learning curve and finding the right button for even simple things can be super tedious at first Review Source WR Wenonalani R. Medical office manager Medical Practice Used the software for: 2+ years ### "useless" August 12, 2020 1.0 A nightmare. Things occasionally dissappear off the schedule causing huge problems and its extremely limited on his device capability. Pros nothing really its unstable and upgrades have only resulted in less stability. Cons This company tried to get too big too fast the software itself is unstable and the support system is useless. I became a full time billing liason because we utilized their services for both billing and EMR and Ive spent the last 3 years fixing their mistakes. Issues are not solved in a timely manner Reason for choosing InsightEMR We thought it was a great program and we were very disappointed. Review Source VP Vyoma P. PT, Onsite lead Hospital & Health Care Used the software for: 2+ years ### "Outstanding Software" May 31, 2019 5.0 My experience with InsightEMR has been great and fruitful. I like the content , outcome based documentation and ease of adding and deleting required points in the documentation. Faxing is just a click away. I love the weekly emails with good information to improve clinic performance and current business environment. Pros Content availibility, learning, outcome based documentation, ease of faxing and letter creations. Up to date information and user friendly for both new graduates as well experienced therapists. Cons Goals update and creating discharge notes from existing last daily note. Review Source HS Heather S. PTA Used the software for: 2+ years ### "Overall I think this is a good program and would recommend it to other clinicians. " April 13, 2018 4.0 Pros More options to select from than other software I have used. Easier to customize chart for patient, adding information that does not have a "check" box. Cons Slow program that sometimes "times out" intermittently that increases charting time. Checking boxes will not click/unclick and makes it difficult to add comments. Customer service/support can be slow getting back to you and keeping you informed about your case. Review Source EG Ernie G. Practice Owner Medical Practice Used the software for: 2+ years ### "Satisfied User" June 1, 2019 5.0 Clinicient helps us navigate and problem solve all the changes within the Heathcare landscape. Pros The system integrates with both clinical and billing software. The reporting features are excellent. Clinicient has helped our practice triple is size in 7 years. Cons There are some minor software bugs that occur and the EMR will not integrate with our outcomes tracking software. Review Source JC Justin C. PT, owner Hospital & Health Care Used the software for: 2+ years ### "The Best EMR and Billing Service Combo" August 25, 2016 5.0 We are now 2 years in. Although it was a big transition from paper charts, it has been worth it. It has been a big part of our success with growth and profitability, and strategy. We know what is going on now a lot better with our business Pros Combined EMR, charting, schedule, billing, all in one place. Only have to enter data in one time. Cons At first we were not very savvy in how to optimize billing, and had some denials because we didn't fully understand our part of the process Review Source SO Sara O. Owner Medical Practice Used the software for: 2+ years ### "Clinicient: Developing relationships, building practices. " October 23, 2016 5.0 I have used Clinicient for four years and have seen all of the ups and downs of a growing business. What keeps me coming back for more is that they are fostering the relationships with clinic owners in order to constantly be bringing a better product and services that work for use today. They are not a passive or absent consumer but active partner. Great product resulted from great people. Pros Versatility for daily use. User friendly. Cons Can't currently use it on tablets. Review Source NH Nichole H. VP/COO, PT Health, Wellness and Fitness Used the software for: 2+ years ### "Great Options for Customizing" October 25, 2019 5.0 Pros The ease of adding new exercises, tests or templates. Cons No undo button, changes in resolution requirements, sometimes errors or connectivity issues. Review Source CE Chantel E. Accounts coordinator Used the software for: 2+ years ### "Very supportive" April 16, 2018 4.0 Pros I love the support team that is available whenever I need help. They are always available and so friendly Cons There are a lot of little details that could work better. Updates seem to affect even old visits in the client editor, and it takes quite a while to get those old visits out of the correction queue. Review Source SJ Sharon J. Consultant Medical Practice Used the software for: 2+ years ### " Five Stars for Clinicient Insight!" November 8, 2016 5.0 The switch to Clinicient Insight changed the dynamics of our very busy physical therapy practice. It eliminated any concerns about documentation and eased the burden of billing because it is physical therapy driven. Scheduling is streamlined and life is good! Pros Ease of use. Cons It is not set up for NYS workers' compensation C4 forms. Review Source JW Julie W. CEO Medical Practice Used the software for: 2+ years ### "Clinicient integrates the entire practice management timeline." October 26, 2015 4.5 Pros Responsiveness both from management and tech support as they continue to evolve and enhance the product. Compliance is made easy and reduces risk when navigating the rapid change in regulations and policy. I also like the integration of the whole patient encounter from the admin side to the therapy side to the collections side. There are not hidden costs...they are very up front with pricing. Cons They went through some growing pains when their client base exploded, but they have invested money and management strength to solve this issue. So far, their product continues to grow as one of the main players in rehabilitation EMR systems. Review Source GS Grant S. owner Medical Practice Used the software for: 1-2 years ### "Clinicient has made made the move to EMR a easier trip! " February 7, 2017 5.0 Clinicient has helped us keep up with latest regulations, and kept the learning curve to a minimum. The transition to ICD-10 went without a hitch. We have seen a better cash flow with faster turn around with claims. Out first pass claims submissions has improved the speed in which we get reimbursed. Pros Easy of use, has sped up collections Cons at times it takes time to get through to support Review Source LF Lauren F. Office Administrator Hospital & Health Care Used the software for: 2+ years ### "Review of Clinicient" August 16, 2016 5.0 It was very easy to learn and get used too. The ease of being able to copy and paste appointments when a patient wants to schedule out really helps us get it done fast for them. Review Source KR Kristine R. Used the software for: ### "Good Specific Software, but Needs Some Improvement with Features" December 22, 2016 4.0 I would like an electronic wait list, have a "family tree" style professional contacts, have the ability to keep insurance card/information even if the payer mix name changes, a separate faxes tab instead of being all included under attachments. To get anyone to respond to my requests to any of these feature changes in nearly and act of God or ignored all together. Review Source Response from Clinicient December 27, 2016 Hi Kristine, Thanks for reviewing us and providing some great feature ideas. We certainly know there are areas of the product that can be added to and it's with your great ideas that we can ensure those additions are prioritized accordingly. We have gone ahead and alerted our product team of these items as we want to be sure we have captured them. As with every suggestion, we look through a lens of usability, adoption and of course, how these features can improve your bottom line. Again, we appreciate your feedback and will look to have our product team investigate further. Best, Clinicient JB John B. Physical Therapist Medical Practice Used the software for: 1-2 years ### "Overall positive results since switching to Clinicient." October 22, 2015 4.0 Pros Very comprehensive software with much power for data management. Cons Software needed a lot of editing "out of the box" by our staff to customize it to our needs. This was very time consuming. I am not sure why a software designed for PT has options from pic lists for chiropractic care? The self directed customer service program (Creating a "Help" case) was very poor in the beginning with most requests unanswered for weeks. But, in the last year, this has improved considerably, and most help cases are actually answered via a follow up phone call. Review Source MS Mary S. Owner Financial Services Used the software for: 2+ years ### "Upper Management does not care about the Customers." June 15, 2016 3.0 Pros I really like their billing system. It is very easy to use and it fits my need for my small customers. Cons They use to have the best customer services in the business - they have changed you can't get anyone to call you back when they say they will. You call leave messages and no one returns your calls. Customer Service is horrible! Review Source Similar Products Featured