# Therabill Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Therabill the right Therapy solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/109769/TheraBill/reviews --- Therabill 4.2 (80) [View alternatives](https://www.capterra.com/p/109769/TheraBill/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Therabill Ease of use 4.0 Customer Service 4.0 ## Pros and Cons in Reviews TA Tameka A Revenue ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Posting payments for ERA's is super easy and will decrease your posting time dramatically if you are manually posting payments. “ April 11, 2024 TA Tameka A Revenue ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Also any breakdown in the WebPT system to link and upload claims for billing would STOP your billing process. “ April 11, 2024 ic irene c billing Medical Practice, 2 - 10 employeesUsed the software for: 6-12 months. “it is fast to look up any new insurance and the payor id , all the payments are so easy to post onto the account and the copays are don't automatically .“ May 22, 2023 TY Trisha Y Speech therapistHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Not very user friendly and can be difficult to figure out how to navigate options“ February 20, 2025 TA Tameka A Revenue ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Posting payments, printing paper claims and account reconciliation and easy with this system. “ April 11, 2024 Muhammad R Medical Doctor MDHospital & Health Care, 10,001+ employeesUsed the software for: Less than 6 months. “This becomes difficult when you need to customise things beyond basic billing.“ April 3, 2024 Muhammad R Medical Doctor MDHospital & Health Care, 10,001+ employeesUsed the software for: Less than 6 months. “Filters also make life easier.“ April 3, 2024 TA Tameka A Revenue ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “No matter how many times it was corrected in both systems it would continue to attach to the wrong insurance carrier. “ April 11, 2024 ## Showing most helpful reviews Showing 1-25 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TS Todd S. Physical Therapist Hospital & Health Care Used the software for: 2+ years ### "Helping with Private Practice Billing" September 18, 2023 5.0 Pros Ease of Use, Relatively Inexpensive, Helps with Changes to Insurance Guidelines, Customer Support Cons Not as many features and Overall Layout/Design Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/) Review Source LD LaTeasha D. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Amazing Product" July 25, 2020 5.0 My overall experience has been great. I have utilized this product over the past 5 years and I am always amazed at how they are able to keep up with ever-changing technology. I feel like my business is on the cutting edge of technology, thanks to Therabill! Pros I love the fact that I have access to support (an actual person, that will listen to my problems and resolve any issues that may arise). Cons I can't say that there is anything that I like least about the software. Reason for choosing Therabill ELECTRONIC signature was an option! Review Source CB Caroline B. Speech Pathologist Health, Wellness and Fitness Used the software for: 2+ years ### "So disappointing! What happened to customer service? " June 25, 2021 1.0 I have been so disappointed with customer service, it is non existent. We have had so many issues that are left unresolved for months that we are being forced to switch to another EMR. In exploring other options, we are also realizing that Therabill is no longer up to par, it seems very antiquated and there are so many glitches that we are just having to "live with". No one will help us within Therabill. Pros creating custom templates and ease of daily documentation Cons poor customer service with no resolution of major issues for months and few updates to the system Reason for choosing Therabill I initially chose Therabill for the custom documentation templates and reports of excellent customer service but years later, it does not appear to be the same company since being bought out by WebPT. I have been so disgusted with my issues not being resolved, no follow up to my emails, no return phone calls and no resolution to my issues with Therabill. Review Source NE Nick E. Office Manager Medical Practice Used the software for: 2+ years ### "TheraBill, good tool, non-responsive support" April 21, 2017 4.0 I have been a user of this tool for over 2 years, all has been very good, lots of features, lots of good templates, and pretty easy to set up and use. However, our practice is in Phoenix AZ, and this tool does not support Phoenix AZ timezone for Google Calendar. I have submitted over 6 bug reports, but I have not received a satisfactory response. Different customer supports personnel goes down the same path (make sure your google calendar is in the correct timezone.), but they tag the bug fixed, and then go unresponsive. I have given up, and will not be using this feature. It is too bad, because our patients do like receiving reminder emails, however until this bug is fixed, we cannot send them reminders, nor can we populate our therapists' Google calendars with their appointments. Pros Great features, great value, very intuitive Cons Customer support Review Source TG Tom G. admin Mental Health Care Used the software for: 6-12 months ### "Easy To Use" May 11, 2017 4.0 We really like this software, it has been a great improvement for us and we are anxious to see the new additions when they are ready to be installed. Pros The color coding is surprisingly not only appealing but very efficient and 'self-sense' rewarding. Our therapists really like the ability to communicate securely with clients through the patient portal. The ability to process payments (especially credit cards) within the system has been a huge time saver. Cons We would like to see more options for our administrators to customize some layouts and reports, would like to see the option to search clients more easily, and move the tab "select therapists" from the bottom corner (it is very hard to get to sometimes). We would like to see a more user specific way to communicate between administrators and therapists and clients. Would have been nice to have a more easy system to migrate our (then) current clients into this new system. Review Source SF Sam F. Physical Therapist/Owner Medical Practice Used the software for: 6-12 months ### "Worst Customer support" August 8, 2022 2.0 Terrible, would not recommend to anyone. Such better options out there with actual support teams that help. Pros Honestly, now that a switch has been made to a different software, I can't say there was one good feature about therabill. The user interface is clunky and doesn't flow/make logical sense. It doesn't communicate with WEBPT as they claim, always delays, errors. Cons Customer support. Used WebPT and therabill for a new start up and the errors were out of this world. Wasn't able to bill/submit charges for almost 3 months due to communication errors between software. Customer support has no clue what they are doing and you can never talk to the same person, every time is starting from ground zero. Reason for choosing Therabill Had used WebPT in the past as a staff clinician so thought it would be an easy choice. Review Source RD Ryan D. Director Mental Health Care Used the software for: 2+ years ### "Rigid, poor security, there are much better options" September 17, 2020 2.0 Extremely poor. We're beginning transition to a new system. Pros When we first got the software, it had many of the features we wanted, and the company was very responsive. Then WebPT bought the company, and customer service and responsiveness went rapidly downhill. Cons Since WebPT bought Therabill, innovation and the continuing improvement and addition of new features which took place under the founders, has stopped. They no longer respond in timely fashion to customer service issues, and sometimes don't respond at all. Then WebPT exposed some of our data to a clinic in another state, and refused to take responsibility - we narrowly avoided huge problems which were caused by their security error. We are currently looking at switching to a different system. Review Source EF Erika F. Business owner Health, Wellness and Fitness Used the software for: 2+ years ### "Customer service is non existent " October 14, 2019 2.0 Terrible customer service. They have gotten worse since web pt took them over. They are money focused and not customer focused Pros I liked ease of use. I liked that multiple providers could use it and that it could handle growth of our business. Cons when there are problems they seem to shrug it off rather than fixing it. We have had multiple issues which are costing my business money and they do not seem to be taking our concerns seriously. Reason for choosing Therabill I made a mistake when choosing therabill over another system Review Source PF Patricia F. Owner/Therapist Mental Health Care Used the software for: 2+ years ### "For the 6th time, reminders not getting sent" July 12, 2018 2.0 When this was a stand alone independent company, you could get prompt responses to concerns, reasonable and frequent updates. There is zero care about behavioral health support at this point. Don''t do it. There are better programs out there and to switch is a huge burden. Pros It had been a fairly comprehensive billing and documentation software. Before it was purchased by WebPT, the updates were frequent and helpful. This is now non-existstent. Cons Frequent outages with PAID text reminders not being sent because the developers didn't create enough memory, no real updates of importance or frequency. Awkward user interface. Review Source SG Sandra G. Office Manager Hospital & Health Care Used the software for: 2+ years ### "TB" August 11, 2020 5.0 It has been wonderful and beneficial to me and my company. Pros This product has proved to be very easy to use. It has a vast number of tutorials to see. The send updates when making changes to the software. Their helpdesk personnel are quick to get in touch with you and to resolve issues. Cons Integration with one of the other software that we use. Review Source RG Racheal G. SLP Medical Practice Used the software for: 6-12 months ### "Functional for a small or large private practice" July 11, 2017 4.0 This product has been extremely helpful in reducing time spent on insurance invoicing and reviewing EOBs. It also provides professional looking invoices. I love how it keeps track of how many days have passed with overdue bills. Pros Within a few clicks I am able to submit claims to insurance companies. I don't have to spend time double checking each box in the claims submitted, because they are always filled out automatically correct. Cons Some features with finding bills and payment receipts required assistance for me to find when I was initially learning the program. Review Source MK Monica K. Office Manager Mental Health Care Used the software for: 2+ years ### "Therabill review" September 15, 2016 4.0 Pros Ease of use and learning is great. The billing is easy to send to healthcare organizations. Customer service is always polite and helpful. Cons Some of the ease of moving to one section to another could be better integrated with each section. Also, have issues with the scheduler saving appointments at times. Time consuming having to go into each session billed to check the ICD10 before billing each session. Therabill seems to have more issues with lag time since the new upgrade. Review Source KH Kristen H. Used the software for: ### "" April 1, 2013 5.0 I have a small Physical Therapy practice that had been overwhelming my life with paperwork! I had been using a server-based documentation system that produced a charge list that had to be transferred to a billing system. I was desperate for more efficiency and more free time! I stumbled across Therabill in my search for a software system that was simple, but able to incorporate documentation and billing. Therabill is a fantastic product that maximizes your efficiency by simply allowing you to schedule a visit, enter your documentation, and complete billing from one basic interface. It all happens together, very intuitive! The monthly cost is extremely affordable. Electronic claims are submitted without an additional charge. The most challenging but exciting aspect of Therabill is the documentation. You actually create your own forms by adding or removing fields. It takes a little time but you can achieve the format that works best for your practice. You can also build databases as you type. Best thing of all, if you run into a problem just pick up the phone or send an email. You get almost immediate resolution. Thanks Therabill! Review Source BG Bonnie G. PT /owner Medical Practice Used the software for: 6-12 months ### "PT billing software that is not will integrated with documentation system and has many short falls" January 19, 2018 3.0 Pros it goes along with WebPT and is affordable for a sole practitioner , easy to print reports and invoices Cons is not user friendly, does not integrate well with WebPT , have to do double entries sometimes bc things will not cross over , with self pay pts have to go in and apply to DOS manually will not automatically assign it to a DOS Review Source JC Janet C. SLP Used the software for: ### "Great tool" December 8, 2011 5.0 Awesome awesome awesome! I have recommended therabill to several others! Pros Therabill is a life saver! I was doing my own billing and spending hours, with mountains of paperwork. Then my friend showed me Therabill - it was user friendly, efficient and time-saving, and Joe is a great support if you are having problems. I got control of my billing and it only took minutes a week. It was affordable too! Cons I am not doing billing anymore (I work in a school) but I still have to pay monthly to keep my bookkeeping for tax purposes. Review Source Response from WebPT December 8, 2011 Therabill does not hold on to your private client information if you do not have a paid account with Therabill. However, at any time you can do a full download of all of your information to your computer if you no longer want to subscribe to Therabill. Therabill does offer the option to hold on to your information for you and give you access to your account for a very minimal monthly fee of $6.95 per month. JJ Jennifer J. payment poster Used the software for: 6-12 months ### "user friendly" July 24, 2018 3.0 Pros modern look, works hand on hand with web PT shows what needs to be worked or sent out excellent tutorials on how to work the system Cons you still have to be in web Pt to analyze certain aspects on an account, all details should be in therabill Review Source JD Jennifer D. Owner Medical Practice Used the software for: Less than 6 months ### "Buyer Beware" August 21, 2019 2.0 Pros It’s easy to use and navigate. I also like that it integrates directly with WebPT Cons The customer support and set up of EOB/ERA enrollment is terrible! Apparently they changed the clearinghouse recently and NO ONE is interested in figuring out issues in customer support - especially not for me, being a small practice. It has been an awful and time consuming experience. Review Source MF Micaela F. Director Used the software for: ### "Summary" December 7, 2011 4.0 I have recommended Therabill to a number of colleagues. I highly recommend this program. Pros Therabill completely meets my needs at this time. It has facilitated the whole billing process for me, and significantly reduced the length of time I spend processing payments, invoices, etc. All with a click here and a click there, everything is done. Cons Initially, it is a bit confusing on how to navigate around all the features, but Joe is ALWAYS prompt and efficient in providing responses to customer inquiries. Furthermore, he added specific feaures to the program upon request to meet my specific needs to facilitate my billing. Review Source AW Adam W. Owner/therapist Used the software for: ### "Completely thrilled with Therabill" December 30, 2011 5.0 I would recommend Therabill to any provider just beginning a practice, as we were, as well as to an existing provider looking for a more concise form of record keeping and billing. Pros Clarity of process - we were walked through step by step, with the option of asking for help at any step of the way. Customer service (we typically receive a response within an hour) Therabill's ability to change with our needs Easy to understand language Clear explanation of each field Cost effective Creator very in touch with the needs of therapist and their language Cons I do not have any negative issues. Review Source HS Holly S. Office Administrator Used the software for: ### "Wouldn't Use Anything Else" December 8, 2011 5.0 I would highly recommend this program. I am so glad someone recommended TheraBill to us. When we first started with the program and needed assistance, our calls were returned promptly. The office assistant using the program was somewhat inexperienced in computer use but found this program to be user-friendly. And even after using the program for almost 2 years, if we ever need support (which is very rarely because of the ease in using TherBill), our emails are answered very quickly. Pros Easy to understand and use. Navigation is easy. Support is prompt and excellent. Cons None for our use. Review Source JD Joe D. Owner Used the software for: ### "From the Owner" December 7, 2011 5.0 I strongly recommend that you try Therabill. There is a 30 day free trial with no restrictions and no strings attached. Pros This is not a real review. I am the owner and developer of Therabill. I listen to all Therabill members to determine their needs and will do whatever I can to make sure Therabill meets those needs. Cons Not enough healthcare providers know about Therabill. Review Source SB Susan B. Medical Practice Used the software for: ### "It has gone remarkably well. We love it!" August 2, 2014 4.0 Pros The scheduling and billing pieces of the software are amazing and very intuitive. Our counselors and staff learned it quickly. Our counseling practice is private pay, so we cannot speak to any of the insurance parts of the program Cons The payments piece is somewhat awkward, especially since we offer a sliding scale to a third of our clients. Review Source KG Kari G. Private Practice Used the software for: ### "Efficient and affordable medical billing program" December 13, 2011 5.0 I would highly recommend this software program for medical billing professionals Pros Features Ease of Use Customer Support is Excellent and Responsive Timely Updates User Friendly Cons Some workarounds are confusing, but the software is always being updated and the customer support so responsive and helpful it has minimal impact on use Review Source AL ANDREASE L. Owner Medical Practice Used the software for: Less than 6 months ### "Better than most programs" August 20, 2015 3.0 Pros I like that the instructional videos are on the internet and excluding the evaluation process are easy to understand and follow. Cons The explanation of the Eval process is difficult to understand. The program is glitchy especially during non peak hours when you need it! No customer service available after or before 9-5 hours Now it has been bought out by Web PT an expensive company that is geriatric PT driven with rude customer service. Review Source LO Lisa O. Speech-Language Pathologist Used the software for: ### "Therabill works well for my therapy billing needs!" December 28, 2011 5.0 I have and will continue to recommend this product to others! Pros Therabill is a great product that has proven to save me time! The customer support is also excellent! Cons I have been happy with the service thus far. 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