# Page 2 | Therabill Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Therabill the right Therapy solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/109769/TheraBill/reviews --- Therabill 4.2 (80) [View alternatives](https://www.capterra.com/p/109769/TheraBill/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Therabill ## Showing most helpful reviews Showing 26-50 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TY Trisha Y. Speech therapist Hospital & Health Care Used the software for: 1-2 years ### "Not the best " February 20, 2025 3.0 Overall it is a good EMR system but there are more user friendly options Pros It has a lot of different uses and options Cons Not very user friendly and can be difficult to figure out how to navigate options Review Source TA Tameka A. Revenue Manager Health, Wellness and Fitness Used the software for: 2+ years ### "A User Friendly System" April 11, 2024 5.0 I really did like the Therabill system overall. It is very functional in many ways. It is top notch with the A/R and revenue portions. Posting payments, printing paper claims and account reconciliation and easy with this system. They do have a long way to go with claims correction and rebilling. These areas are not as easy to navigate even with the tutorials. I will say I only had great experience with the customer service team. Pros Therabill is very user friendly. The system comes with tutorials as well as built in video guides if you need a little help when completing tasks. Posting payments for ERA's is super easy and will decrease your posting time dramatically if you are manually posting payments. They have really done a great job with the making sure you stay on the right track when utilizing the system. Cons The aspect I liked least about the Therabill system is that it is a stand alone system. I don't like that it is separate from my EMR. If a patients insurance information was entered incorrectly originally within the WebPT EMR and it crosses over to Therabill it was just stuck. No matter how many times it was corrected in both systems it would continue to attach to the wrong insurance carrier. Also any breakdown in the WebPT system to link and upload claims for billing would STOP your billing process. It is also inconvenient if the biller needs to review therapy notes. This requires you to log into the EMR system to pull all other information needed. These systems should be one. Review Source iC irene C. billing Medical Practice Used the software for: 6-12 months ### "Therabill is so easy to use " May 22, 2023 5.0 great love how easy to navigate around the whole site easy to enter new providers and insurance , easy to post the payments ,the statements have all the information needed for the patient to understand the balance Pros it is fast to look up any new insurance and the payor id , all the payments are so easy to post onto the account and the copays are don't automatically . I love the customer service and response time is great fast and easy to use the chat option now Cons hard to find the answer to the error message when the claims are rejected Review Source MC Meg C. Owner Used the software for: ### "Made my life 1000x easier" December 8, 2011 5.0 I was so relieved to find Therabill. I tried the state's free system and found it complicated and lacking with some services I wanted. I have also used other online billing services that were often flawed and had terrible customer support. I LOVE the ease of Therabill and the excellent support I receive if I ever have a question or issue. Which is very infrequent due to the detailed FAQ section. I really appreciate that the site is always changing and expanding to meet our needs. I know a lot of care and work are put in to maintaining it's success. This site has everything I could ask for in a billing system and so much more. I can get my billing done in a matter or minutes. I recommend Therabill to anyone who is doing their own billing or as a company. It is well worth the small monthly fee! Pros Great customer support, Very detailed program, meets all my needs, love the section where we can send our bills back to the invoicing area, Fast turn around with payments from ins. companies, I like being able to re-activate clients if I need to, the recurring clients section in a must, automatic insurance card from the state is very helpful. Cons I would say I do not use all the features on the site but that is only because I don't need them at this point. I don't add new clients that often but always stumble over doing so. The ins. card name (not the company but what to "call it?") is one I never seem to know what to do with. It always works out somehow but think it could be a bit more clear. Review Source Response from WebPT December 8, 2011 Hi Meg, I agree with the what you say about the "credit card title". I am going to make the credit card title a non-required field soon. However, here is a brief explanation of what it is. It is really just a way for you to title the insurance card in any way you want. Think of it is a free style note. The title is displayed to you when you go to create an insurance claim, therefore, you can put anything in it that will help you at that point. The main reason behind it is because sometimes an insurance company may accept electronic claims through a third party (with a different name). For example, the insurance company name on the physical insurance card you receive from the client might be "Acme Insurance". But they accept claims through "XYZ Corporation". You would have to choose XYZ Corporation as the insurance company (who to route the claim to), but you could title it "XZY Corporation" to match what is on the insurance card. Nuha H. Business Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Just needs a few fixes" April 6, 2019 5.0 It's a wonderful resource however requires a great deal of practice and guidance on how to navigate the steps of billing and understanding the what and why of what I'm doing. Pros \- Amazing that a lot of the work is done for you and system is already in place and automatically populates all the info you need, and with just the click of a button you can bill out your claims. - Love that it's connected directly to my documentation system. - Customer service is good and knowledgable - Very helpful resources, especially knowledge videos! Cons \- I wish there was a lot more specific guidance during the onboarding call with how to use the system (for ex: I was supposed to receive another call to continue training however still haven't had the opportunity to complete the training despite already being at the point of needing it and unsure of how to proceed) - Customer service is great however I feel like no one is really going over the basics of Therabill and what everything means, especially for someone who is so new to the system and billing in general. Review Source VR Verified Reviewer Psychiatrist Health, Wellness and Fitness Used the software for: 2+ years ### "Lacking in features " September 26, 2020 1.0 Poor- we will be switching EHR for a software that has more features. Pros Easy learning curve. Straightforward to learn how to schedule and chart notes. Clean dashboard that is not overly cluttered Cons Does not have features available for prescribers. No patient portal. Unable to copy forward while notes makes charting cumbersome. Non existent customer services. Review Source SG Susan G. Founder/Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Terrible customer service, DO NOT USE THERABILL IF YOU WANT TO EXPAND AND GROW!!" June 7, 2022 1.0 Terrible customer service! Every time we called for the scheduling color issue, we were told it would be escalated to a "Tier 2" request and this went on for over 6 months. Finally, when I called as the \[SENSITIVE CONTENT\] to demand something needs to happen, I was told that not every customer has this issue (but \[SENSITIVE CONTENT\] did admit that it has been "going on for years!"), so it is not important enough for them to correct the problem. I have been a customer since 2013 and they don't care so I am forced to find a better EMR. WARNING: DO NOT USE THERABILL IF YOU WANT TO GROW AND EXPAND! Pros I have been a customer since 2013. Billing is easy. Cons With growth and adding admin and therapists, unable to change colors of 14 therapists for scheduling purposes, making most of them a dark black color, so scheduling is near impossible. This has progressively gotten worse with growth since beginning in 2013. Review Source Muhammad R. Medical Doctor MD Hospital & Health Care Used the software for: Less than 6 months ### "Therabill makes your life easier!" April 3, 2024 4.0 Pros Ease of use, fast and responsive system which populates all the necessary information with a simple click. Filters also make life easier. Detailed FAQ section which answers majority of questions. Cons More interaction with support time and training, the application can be quitd complex at times. This becomes difficult when you need to customise things beyond basic billing. Review Source VR Verified Reviewer Physical Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "TheraBill" July 30, 2019 5.0 Pros It coordinates with our EMR (WebPT) so we can accurately bill, quickly. The tutorials are great and really helpful, too. Moderately intuitive but it takes awhile to figure things out. Cons Sometimes insurances don't always upload correctly from WebPT to Therabill so changes need to be made. But overall, the transition is relatively smooth most of the time. Review Source AG Anny G. Psychotherapy Practice owner Mental Health Care Used the software for: Less than 6 months ### "Complicated set up" November 19, 2019 3.0 Customer service can be greatly improved. Set up is complicated. Customers have to rely on their videos to learn the set up and utilization of service. Pros Having all the demographic and clinical information in one site. Cons Complicated setup involves many different web services that apparently don’t communicate with rah other. Lack of immediate feedback for questions. Often have to wait 2 days for email to be answered. Phone calls rarely are answered. I’m on the East coast, service works with Central Standard Time! , so patient reminders are based on that time line. Also to set up text appointment reminder, you need to know the phone carrier of the patients phone service. They also say they don’t guarantee the text will go thru and suggest a ‘express text service’ at an extra fee per text...it takes a long time to set up because all insurances have to be reconnected with their clearing house so it takes a lot of paperwork back and forth with every insurance plans to set it up. Reason for choosing Therabill Price. Review Source AC Arni C. Owner Mental Health Care Used the software for: 2+ years ### "Great for solo or small group practice" May 11, 2017 4.0 We have 10 clinicians and this software is great. it is very easy to use and learn. The billing features work well but for a large organization would not be robust enough. There are pelnty of training videos that are very helpful. Customer service is easy to reach and all but one of my interactions have been great. The one incident they fell short on was when the software was not displaying part of the progress note. It took me almost a month and many calls to finally get someone to deal with the issue. All other issues have been dealt with quickly, however. They do regular maintenance updates which are communicated well in advance and or done during off-peak hours (1am Sat am). Overall its a great platform. Pros Very intuitive, adequate customization, lots of training videos, reachable/live customer support, easy to learn. Cons Could be more customizable, billing features are not as robust for larger practices, wish there was a better way to track disbursements to clinicians i.e. better payroll feature. Review Source WR Wendy R. Owner/Provider Used the software for: ### "Easy to Use Program for Clinical Social Workers" August 9, 2014 5.0 I am a single practitioner in private practice and I have been using this program for about a year since going into private practice for myself. I have used different electronic medical records programs with past employers and had never had to bill for myself (that was handled by billers). The program integrates billing and scheduling and easily keeps tracks of all payments and client accounts in which you can do yourself. I really like using the document builder - it is quick and easy (and you can edit whenever needed). They provide great tutorials as well as written instructions. The support staff quickly answer your inquiries and help you until you are satisfied (within the means of the program). The great thing too - it has never been down when I have signed in (at all different hours of the day/week). Overall, of all the programs I have had trials or have used extensively, this one has been the best. Some may bulk at the monthly cost but when you compare the different programs, their features, etc... if you are looking for something which you can schedule, bill within a few clicks, keep accounting, do your documentation, the cost is worth it. The only cons I have seen are related to my own personal preferences regarding statements and documents (i.e. formatting). However, what they do have is more than sufficient and easy to use and are "my" forms. I would recommend this to any private practitioner who is wanting to do things on their own without all the overhead costs - money you work so hard to earn. FYI - I am not affiliated with this company whatsoever and truly am attesting to my own experience and use. Review Source DB Derek B. Physical Therapist/Owner Hospital & Health Care Used the software for: Less than 6 months ### "Not As Advertised" May 14, 2019 1.0 Absolute worst business decision I ever made. I am 2 1/2 months into this with no end in sight. Now I can't get them to switch me back to my old company. Nothing is as advertised. We were told multiple times that things were ready then they never were. This company is either very dishonest or extremely incompetent. I would not recommend anyone leave where they are. I have a well established business and have never had cash flow problems. After 7 years of business I am worried about payroll for the first time ever because of the company. Pros It was tied in with my EMR so ease of information flow Cons They never could set up Medicare payments and always blamed someone else. 2 1/2 months I haven't been able to bill Medicare they have almost ran my business out of money. They are not clearinghouse so you have 2 or 3 channels places everything is going and they all blame it on the other part. Never could get help. They also didn't tell us we had to sign up with all the other clearinghouses Review Source MF Marilee F. Owner Used the software for: ### "Best software for therapists" October 31, 2012 5.0 Outstanding product with amazing customer support. A great value! Pros I am a counselor in private practice and cannot recommend Therabill highly enough! I had not previously done electronic billing and am thrilled to discover how easy it is with Therabill. Therabill is very easy to use, very intuitive and simple. Therabill has the best technical support on the planet! All of my questions are answered very promptly and clearly. Therabill staff are also open to my suggestions for improvement. My life has truly changed as a result of this product. It is so easy to use for scheduling and billing, and at the tail end of the billing process it seamlessly enters payments and adjustments from the insurance companies into my clients' accounts. Creating statements is also easy. Therabill also allows for charting, and while I have not used this feature, I'm sure it is first-rate as well. Therabill is an attractive program that is easy to use and has saved me a lot of time and money. Well worth the monthly fee! Cons I cannot find any downside to this product. Review Source DJ Danni J. Office Manager Medical Practice Used the software for: 1-2 years ### "Would recommend" November 2, 2018 5.0 I would recommend this software. Once you get used to all of the tabs it is very functional. Pros All the billing is in one place and I can edit patient information in the program without going in to another program. Cons The program is a little hard to navigate at first (as with any new software) but the flow seemed hard to get used to. But now it is great. Review Source RL Rachel L. Office Manager Medical Practice Used the software for: 2+ years ### "Effective, but not user friendly" April 19, 2018 3.0 Pros Once the product is set up and you figure it out, it works fine and consistently. It is easy to apply payments. Cons This product, while effective, is NOT user friendly. It is not intuitive whatsoever, so it does take some time to figure out how to do things. Review Source JG Janet G. owner Mental Health Care Used the software for: 2+ years ### "great simple software to use" May 8, 2017 5.0 Pros It gives you a lot of options to run reports, credit card integration, great dashboard. Great price for everything the software does. Cons Patient portal doesn't allow intake paperwork. You can filter by your clients (so you only see your clients), however if it is a group practice all other therapists can see all your clients. Review Source CE Carrol E. Owner of PT practice Medical Practice Used the software for: Less than 6 months ### "We switched from Kareo to Therabill and the customer service at Therabill is non- existent. They cannot transfer you to another person in the other department as the building is next door." June 12, 2018 1.0 I am surprised that WebPT is putting this product our an advantage as it is more labour intensive. We have had the same biller for 13 years and 3 different billing systems and very flexible - she doe not like the feature of therabill at all. Pros There were supposed to be improved management reports and features that we are yet to find, as the folks at therabill cannot even help us find that which they are advertising as a benefit. Cons We have Zirmed as a clearing house which was supposed to be compatible with Therabill. It is not, whenever, Therabill changes something in their program, Zitmed is not updated. The result being that when we had Kareo the previous billing system compatible with WebPT, our bills were automatically sent out by the clearing house, the click of a button. We have been hand folding - sent 470 accounts out yesterday and everyone was folding and stuffing statements due to this glitch. I recommend WEBPT as and EMR but highly discourage you to go with Therabill. Review Source JW Jane W. President/Licensed Clinical Psychologist Used the software for: ### "Best deal for what it offers!" May 13, 2012 5.0 Overall, I am thrilled with this program/service! You really want someone who cares about making their product the best, and who is responsive to your needs. If a suggestion is something that might suit a reasonable number of other users, it is usually implemented. It is very easy to exchange emails with someone who is so quick to respond. And, the billing/scheduling in one is both cost effective and also helps to ensure that a session is not missed. Really, I am very pleased! Pros \*medical billing/scheduling in one \*email and/or text reminders to patients \*electronic billing included \*day, week, or month view \*designer is incredibly responsive to feedback to improve!! \*affordable for small practices with 1 or >1 provider (who don't see/bill several people an hour --i.e., who don't bill/make as much as some types of providers) \*US (IL) based \*support is quick to respond \*securely located servers, with a set-up mindful of HIPAA Cons \*actually many cons get addressed when you give feedback and Joe has time to get to it :-) \*would be nice to drag an appointment from one time to another (I believe he is working on this as well!) \*it can take a short time to get used to appearance changes \*really, any cons are pretty minor Review Source CM Chuck M. CFO Used the software for: ### "Therabill Review" December 7, 2011 4.0 Would definitely recommend this for an individual provider or a small agency. Pros User friendly/easy to use; excellent customer support. Great from the "billing submission" perspective. User guide (manual) is helpful Cons Difficult for an inexperienced person to decide on which reports to generate, when and how often. Could use a "user guide" with examples of sample reports and how to generate them. No option to reconcile payments due to providers based receipt of payment separate from ERA/EOB- assumes that payment is received with the ERA/EOB. Review Source Response from WebPT December 7, 2011 Thanks for the useful feedback. I would like to respond. I do want to point out that there is an instructional video for creating customized reports at http://www.youtube.com/watch?v=iKxZ18EJ4zI I do not feel it would be wise for Therabill to dictate when, how often, or even if you should create reports. Therabill caters to a large audience, from solo providers to groups over of 100 providers. There are some commonly needed pre-made reports if you need them under Filing -> Reports. In addition to the commonly used pre-made reports, I will put up some report examples from the customized reports. Therabill does give you the ability to enter a "Deposit Date" with each of your payments entered. This could be used to reconcile your payments. AL Angela L. Used the software for: ### "" April 14, 2013 5.0 I'm a speech-language pathologist and a sole proprietor. I have around 10 clients that I see privately in addition to working for another agency. Before Therabill, I was keeping track of everything by pen and paper along with Google calendar. Therabill is great because it has all the features I was looking for in one product. I've been using it for a year now and can't say enough great things about it! I can submit all of my insurance claims through here. It keeps electronic files for my clients (current and discharged) where I can write daily SOAP notes and upload evaluation reports that I've written on Microsoft Word. The calendar syncs with Google calendars and helps keep track of my sessions with clients, lets me add in other events (I add in the clients from my other job onto the calendar so I don't double book), and automatically sends email reminders to clients about their upcoming appointments. It's very user-friendly and all web-based so you can access it anywhere you have an internet connection. Customer support has always promptly responded to my emails and questions and fixed any problems within 24 hours. The online help videos and webinars are actually helpful and worth the time to learn about all of the features that Therabill has to offer. I highly recommend this product for any allied health care professional to help keep their billing and medical records organized and easily accessible. Review Source CC Cathy C. biller Health, Wellness and Fitness Used the software for: 1-2 years ### "Therabill hits the mark in electronic billing" December 22, 2020 5.0 GREAT!!! Delightful. I loved that unpaid insurance claims were near zero. Pros Insurance aging was always close to zero. Therabill worked with Web PT to streamline billing processes. Claims went out to the correct insurance, payments were posted correctly to accounts and aging was extremely small and manageable. Cons Trying to find how claims were paid, how to change posting errors or changes was not as user friendly as it could be. Customer services was strictly via internal ticket method. Some instructions are just better via phone. Review Source TS Travis S. Office Manager Mental Health Care Used the software for: 2+ years ### "Perfect for our Practice" May 11, 2015 5.0 Pros We love our experience with Therabill. New features and updates are always rolling out that enhance the billing, scheduling, and practice management experience. The custom reports feature is crucial for our practice for payroll purposes. Billing is a breeze and we also love the integrated ERA feature! Cons The only negative we could think of is the frequency of feature updates, which is not a bad thing, but that something is a bit different every week or so. It is easy to adjust to the changes, however, and use of them are well documented by the vendor. Review Source Denise G. Owner, SLP Used the software for: ### "Very Pleased!" September 21, 2013 5.0 For years I have been using a different practice management product that required I export to a claims processing service. Recently I decided to look for a product that was web-based and would include the billing feature without exporting. I researched and selected a different product to begin using the last week in August with the plan of discontinuing the old system at the first week in September. Well, after 4 days with that product, I began looking again and found Therabill. Within 3 days we were up and running because the software is intuitive and has great video training support as well. Besides the ease of use, it is incredibly flexible. Lack of flexibility was why I aborted on the first program I selected. We are still in the free trial period and love it! Review Source UL U'Lawnda L. Used the software for: ### "" August 15, 2012 4.5 I am single business owner with a private psychotherapy practice. I was looking for an affordable billing system that was simple to use and I could access from any computer. I contacted several billing companies who had extraordinary start up fees and extra fees for claim submissions over a specific number. I finally came across Therabill and tried the demo which seemed easy enough. I requested a call to get further information, heard from them within an hour, and was quickly sold by the no set up fee and low cost. I have been with Therabill for over a year and it is by far the best business investment I have made thus far. I've enjoyed the improvements along the way, and have benefited from them as well. I've referred colleagues and they too enjoy the functionality of Therabill. Customer service is stellar! If I am having any navigating issues, they are addressed quickly. I am provided with a step-by-step guide to address my issue. I do like that I have the option to search for a how-to video as well. Also, issues are not only addressed in writing, but verbally if needed. I highly recommend Therabill. I look forward to more improvements that will decrease the stressors of billing. Review Source Similar Products Featured