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BlueFolder

BlueFolder

4.7 (73)
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Provider data verified by our Software & Services Research team, and reviews moderated by our Reviews Verification team. This page was last updated on September 29th, 2024.
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What is BlueFolder?

BlueFolder simplifies work order management & keeps field service techs on-schedule with mobile-friendly, easy-to-use software full of features & integrations backed by stellar customer support. Start improving work order execution on day one. Access from your desktop/laptop or mobile device to take advantage of robust features: recurring jobs, multi-assignment management, scheduling/dispatch, branded customer portals, notifications, & secure custom user permissions.

Operate and grow your service organization with ease. Maximize your techs’ efficiency, increase your billings, and streamline work order tracking with BlueFolder.
Efficient & Flexible Work Order Software
Your field service technicians and maintenance crews are always on the go. Give them what they need to make their service calls go smoother (and faster – with fewer mistakes).
Field Service Invoicing and Payments
Earning the Trust of Field Service Companies since 2005

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How much is BlueFolder?

Starting From:
Not provided by vendor
Per Month
Pricing Model: Per User
  • Yes, has free trial
  • No free version
Pricing Details (Provided by Vendor):
BlueFolder features pricing plans for companies of any size, in a multitude of industries, from small service businesses with only three users to enterprise level organizations with many users. Three pricing plans (Pro, Pro Plus, Enterprise) allow customers to select the right plan for their needs, and pricing ranges from $100/month to $440/month. Custom pricing is available for large scale enterprise organizations.

BlueFolder Features

What solutions does BlueFolder provide?

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BlueFolder Reviews

Showing 5 of 73 reviews
Overall
4.7
Ease of Use
4.7
Customer Service
4.7

Pros

  • I love how this product is simple and easy to navigate and use. The amount of customization is really great.

  • I really like the ease of use and the implementation of the system was virtually seamless with the tech team from BlueFolder. The reports are very good for our needs.

  • Their customer support is extremely helpful and always accessible when needed. This was the single most effective decision we have every made and I highly recommend this system.

  • I have had compliments from customers in the last couple of days saying how much they like the ease of use and simplicity.

Cons

  • I would like to drag and drop tickets to move the tech/dat its assigned to.

  • But this is common in most calendar systems. I live in Arizona and during half the year my appointments are set to the wrong time, even though my sales team puts them in correctly for the class.

  • However using that later is a royal pain when going to print something off. We currently have to use another app to make the attachments such as receipts a pdf then upload to Bluefolder.

  • Lack of Unsecured email passwords and email addresses , limited of customization of customers and workers.

Most Recent Video User Review for BlueFolder

SEE ALL VIDEO REVIEWS
Video Review
Vendor ResponseBy BlueFolder on December 13, 2023

Aleksandr, thanks so much for your review of BlueFolder. We're thrilled to have your team onboard and happy to hear how smoothly the setup process was for you!

Easy setup and very impressed

5.0
Posted on October 27, 2023POSTED BY:
Aleksandr Y. avatar

Aleksandr Y.

COOInformation Technology and Services
Reviewer Source

Most Helpful Reviews for BlueFolder

Kavindu Githsara K. avatar
Kavindu Githsara K.
System Specialist
E-Learning, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 23, 2023

"BlueFolder: The Key to Effortless Asset Management"

Overall: Overall, BlueFolder has been a valuable tool for my company. Its ability to track and manage all of our company's assets in one platform, ability to customize fields and forms and powerful reporting capabilities have greatly improved our asset management. While the software has a bit of a learning curve and requires a bit of effort to fully set it up and customize it, the benefits of BlueFolder far outweigh the cons for our business.

Pros: As an admin user of BlueFolder in my company, I have found it to be a comprehensive and user-friendly asset management software. One of the biggest advantages of this software is its ability to track and manage all of our company's assets in one platform. From equipment, vehicles, to tools and inventory, BlueFolder provides a seamless experience for our team and our customers. Another great feature of BlueFolder is the ability to customize fields and forms to fit our company's specific needs. This has been especially useful in terms of tracking and managing the maintenance of our assets.

Cons: While it offers a wide range of features, it takes some time and effort to fully utilize all the functionalities, especially for non-technical users.

malinda M.
Service Manager
Facilities Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 23, 2024

"I finally found the software I've been looking for!"

Overall: Blue Folder is an excellent company that is dedicated to providing software that meets your specific needs. They are attentive and supportive throughout the process. The software is user-friendly and easy to navigate. It allows for easy addition of special fields, tracking of work orders, and generation of reports. I truly believe that the software setup couldn't be any easier. A big thank you to the team at Blue Folder! Matt and Paulina, thank you for your patience with navigating my request.

Pros: The Blue Folder Team, consisting of Matt and Paulina, listened and worked hard to provide me with everything I needed to make my HVAC service calls software great. I had tried multiple companies, but each one was lacking in some area. Whenever I asked for help, they would say it was a special request and would increase our monthly cost. However, Blue Folder never hesitated to make it work and fulfilled my requests without any additional charges. They are truly awesome.

Cons: The only thing lacking is the Map function.

Alternatives Considered: Homebase, Smart Service and Service Fusion
Reasons for Choosing BlueFolder: We are a commercial HVAC company, and we needed assistance with a special request that none of the other companies could fulfill during the trial. I informed Matt about a certain feature that I didn't like, and he promptly made the necessary changes to accommodate our needs. Matt dedicated time to work with me during the trial, which was crucial for ensuring that it would meet our team's requirements. Additionally, there was no yearly contract or special terms, and they exceeded our expectations. It was a pleasure to work with people who didn't make us feel like we were bothering them.
Switched From: ComputerEase
Reasons for Switching to BlueFolder: ComputerEase was very expensive, and their customer service was horrible. If you need any training after the purchase date or require special customization, be prepared to write a large check. Getting help was like pulling teeth!
David V.
Office Manager
Construction, 11-50 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
August 31, 2022

"Good tool but expensive"

Overall: Overall it serves us well, but the increasing costs might drive us to look at other options.

Pros: Work order management works well both in the office and in the field. Automated recurring work orders help keep preventative maintenance organized. Work history is easily located, it's easy to add attachements etc. Customer support is excellent, always a quick response, always quick to address any issues we have.

Cons: Sold in US dollars only makes it quite expensive for Canadian companies. Overall cost has become quite high. For our setup we have to do a lot of manual setup for preventative maintenance. Easier than on paper and automatically triggers work orders in the months we need though.

Alternatives Considered: Jobber and ServiceBox
Reasons for Choosing BlueFolder: At the time the other products didn't have functions for scheduled preventative maintenance.
Krunal P.
Cyber Risk and Analysis
Information Technology and Services, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 13, 2024

"BlueFolder Excellent Asset Management"

Pros: BlueFolder holds a crucial role in tracking and managing all of our company assets. Not only equipment but vehicle tracking also. It provides reporting capabilities based on our needs to track and stay on top of inventory maintenance needs.

Cons: BlueFolder takes some time to implement within an organization and for the software capabilities to be fully apparent for users. It is important to have someone technically sound to incorporate the software within the company for maximum benefit.

Marie W.
Owner
Semiconductors, 11-50 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
September 18, 2024

"BF works well"

Overall: 5 years in, were good. A little pricey lately

Pros: Keeps everyone on track for their daily duties

Cons: None, it does all that we need to run our bidness