# BlueFolder Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about BlueFolder Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more. Source: https://www.capterra.com/p/109930/BlueFolder --- # BlueFolder Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BlueFolder ## What is BlueFolder? BlueFolder helps field service pros stay on schedule, access critical job details & work order management features in a user-friendly interface. Access robust features like equipment tracking, recurring jobs, secure custom user permissions, scheduling/dispatch, customer portals, & more. Eliminate paperwork using integrations with QuickBooks & more. Keep all your field techs on track and streamline operations with powerful features, useful integrations, and a simple, user-friendly interface. ## What is BlueFolder used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Work Order](https://www.capterra.com/work-order-software/) Recognitions Shortlist Best ease of use Overall rating Based on 94 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Starting price $100 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Field Service Management / 2026 - HVAC / 2026 - Maintenance Management / 2026 - Preventive Maintenance / 2026 - Service Dispatch / 2026 - Work Order / 2026 - Building Maintenance / 2025 Our "Best of" badge program showcases products with the highest ratings... - IT Service / 2026 Our "Best of" badge program showcases products with the highest ratings... ## BlueFolder alternatives [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.7 (2,739)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $245.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.3 (332)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/109930/BlueFolder/alternatives/) ## FAQs about BlueFolder Overview ### What problems does BlueFolder solve? BlueFolder solves scattered service operations by centralizing customer records, service requests, scheduling, technician dispatch, time and job tracking, notes, photos, and billing details. It reduces email back-and-forth, manual status updates, and slow onboarding. Field service teams, HVAC companies, maintenance divisions, service managers, dispatchers, and mobile technicians benefit most. Answer based on 67 reviews Overview ### Which roles and teams benefit most from BlueFolder? BlueFolder is most used by business owners, presidents, and operations leaders who need visibility into service delivery, work orders, and customer activity. Service managers, coordinators, and office administrators rely on it to schedule jobs, track technician tasks, manage invoices, and keep service records organized across daily workflows. Answer based on 91 reviews Overview ### What company size and industries is BlueFolder built for? BlueFolder is designed for small businesses and equipment-centric service teams, with 89% of reviewers from small companies and Construction leading at 17%. It also serves Information Technology and Services at 9% and Facilities Services at 7%, fitting maintenance, warranty service, fire systems, fitness equipment, HVAC, and refrigeration operations. Answer based on 94 reviews Features and Usability ### What are the key features of BlueFolder? BlueFolder includes core field service features like work order management, service ticket tracking, scheduling, customer management, and mobile access. Differentiating features include equipment management with service history, customizable fields and forms, customer notifications, and a client portal. Reviewers also frequently mention reporting and easy technician assignment. Answer based on 51 reviews Pricing ### How much does it cost and what fees or limitations are included? BlueFolder starts at $100/month for the Pro plan, which includes two users; extra users cost 40/month. Pro Plus includes three users at 210/month, and Enterprise includes five at 440/month. A free trial is available. Reviewers call pricing reasonable for starters, but some say per-user costs feel high as needs grow. Answer based on 21 reviews Integrations ### Which third-party tools and platforms does BlueFolder integrate with? BlueFolder integrates with Google Calendar, Microsoft Outlook, QuickBooks, QuickBooks Online, QuickBooks Online Advanced, Xero, and Zapier. These integrations cover scheduling and accounting tools, including calendar sync and invoicing connections for teams that need to move work orders and billing data between systems. Answer based on 14 reviews Getting Started and Support ### How easy is it to onboard and train a team on BlueFolder? BlueFolder is generally quick to onboard for technicians and everyday users, with a user-friendly interface that many reviewers say requires minimal training. Admins and nontechnical users may need more time to learn advanced features and setup. Training options include live online sessions, videos, and documentation, with accessible support during rollout. Answer based on 16 reviews Getting Started and Support ### What customer support options does BlueFolder offer, and how do users rate the experience? BlueFolder offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as responsive, friendly, and helpful, with quick answers and useful setup assistance. Some mention slower response times at times and frustration when basic account changes require contacting support. Answer based on 51 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 4.1 (32) 81.25% of 32 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Calendar Management 4.6 (31) 87.10% of 31 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Scheduling 4.6 (31) 90.32% of 31 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Work Order Management 4.5 (22) 100.00% of 22 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Billing & Invoicing 4.2 (20) 70.00% of 20 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Preventive Maintenance 4.2 (16) 75.00% of 16 reviewers that rated this feature as important or highly important Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements BlueFolder 115 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Manage assets throughout their lifecycle to optimize profit Manage, prioritize and plan for capital expenses Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle A record of all activities within the system, including user access, changes made, etc. Automatically create schedules based on business needs or employee availability and qualifications Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Track the list of items required to be billed/invoiced to clients Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules An itemized to do list that can be edited as tasks are completed Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Designed to serve commercial properties Centralized database of stakeholders and their contact information such as names, address, phone number etc. Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions A website or login for customers to access information Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Manage sending personnel and resources to a site as needed Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Electronically collect payments for goods or services Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Assign working shifts or tasks to employees based on their availability Manage procedures that ensure organizational equipment remains in working condition Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Track the location of specific equipment at all times Estimate expected cost based on various factors before a project begins Manage and track high-value assets including office equipment, furniture & more Manage the maintenance of building facilities Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Store and access documents, forms, and photos in one centralized place Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Primarily serving commercial or industrial locations needing electrical work Specifically for mechanical devices such as vehicles, factory equipment, and tools that include ductwork Designed to be used by kindergarten, primary, middle, and senior secondary schools. Store, manage and track all forms in a centralized location Automatically find mutually available meeting time slots across multiple calendars Information, data and reports that are being tracked over time Manage and track all disruptions and incidents Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Calculate total itemized costs, including initial costs and any changes Manage and track all job information and associated tasks Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Track and visualize the status of an ongoing job and the time spent on tasks or projects Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Process of planning, procuring and controlling material flows along with supplier evaluation and shipping Access software remotely via mobile devices Capture signatures via mobile devices Manage and support multiple locations Book meetings and appointments through a website or digital platform Track/log the amount of time employees worked per job using a timer Swipe a credit card or manually process payments while with the customer in the field Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Plan and coordinate all the resources, costs and time needed to execute assignments Integrates with QuickBooks Generate quotes or estimates for customers Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data For residential properties Process of planning, scheduling and executing the optimal and effective use of human capital across projects Allocate and manage resources, such as employees, equipment, facilities, and other assets Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Track work performed and resources used for past customers, sites, or assets Set and monitor service level agreements to ensure timely response and resolution Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Create, manage and track all task activities and progression Track and manage the scheduling of tasks Oversee technicians and track their assigned work orders Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Log and record hours worked and costs spent to assist in billing and invoicing Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track the duration and expiration of warranty as well as any obligations under that warranty Create a new work order Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (82) 4.4 Based on 82 reviews ## Pricing Value for money 4.6 (76) Free Trial [View pricing plan details](https://www.capterra.com/p/109930/BlueFolder/pricing/) Pro $100.00 Flat Rate,Per Month It includes: - Built-in Reports - Customer Management - Data Import/Export - Detailed Work Order Change Tracking - Email Support - Email/Text Notifications - Expense Tracking - File Attachments - Freshbooks Integration - Integrated Maps - Labor Tracking - Materials Tracking - Quickbooks Integration - Signature Capture - Team Scheduling - Work Order Comments - Work Order Job Costing - Work Orders Scheduling - Work Order Tracking - Xero Integration - Zapier Integration - 5 Recurring Jobs - 7 Smart Lists - 5 Custom Fields for Work Orders - 5 Custom Reports - Customer Portal at $50/month Pro Plus $210.00 Per User,Per Month It includes: - Built-in Reports - Customer Management - Data Import/Export - Detailed Work Order Change Tracking - Email Support - Email/Text Notifications - Expense Tracking - File Attachments - Freshbooks Integration - Integrated Maps - Labor Tracking - Materials Tracking - Quickbooks Integration - Signature Capture - Team Scheduling - Work Order Comments - Work Order Job Costing - Work Orders Scheduling - Work Order Tracking - Xero Integration - Zapier Integration - Customer Notifications - Customizable Dashboards - User Groups Enterprise $440.00 Per User,Per Month It includes: - Advanced Assignments - API - Built-in Reports - Bulk-Edit Work Orders - Contract Management - Customer Management - Customer Portal - Customizable Status Colors - Custom Print-Outs - Data Import/Export - Detailed Work Order Change Tracking - Email Support - Email/Text Notifications - Expense Tracking - File Attachments - Freshbooks Integration - Integrated Maps - Labor Tracking - Materials Tracking - Phone Support - Quickbooks Integration - Signature Capture - Team Scheduling - Unlimited Custom Fields for Customer Records - Unlimited Custom Fields for Work Orders - Unlimited Recurring Jobs - Unlimited Smart Lists - Webhooks - Work Order Comments - Work Order Job Costing - Work Orders Scheduling - Work Order Tracking - Xero Integration - Zapier Integration - Unlimited Custom Reports - Multiple Office Support - Customizable Notifications Value for money 4.6 (76) 4.6 Based on 76 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (89) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (89) 4.7 Based on 89 reviews ## User reviews Overall rating 4.7 Based on 94 reviews Filter by rating 5(63) 4(30) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent KA Khyan A. Senior Business Development Representative Computer Software ### "Practical Field Service Tool That Keeps Jobs and Scheduling Organised" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 May 22, 2026 Overall, my experience with BlueFolder was positive. It’s a reliable, no-fuss system that does the core job management, scheduling, and time tracking functions well enough for a field service environment. The time tracking feature was useful for keeping visibility on work completed, even if it was fairly basic in how it operated. From a user perspective, it was easy to work with day to day and did what it needed to do without overcomplicating things. The main trade-off is that it’s not the most modern or flexible platform, particularly in terms of UI and workflow design. On security, it felt controlled and appropriately restricted at a user level, which gave confidence in how job and customer data was handled. Overall, a solid operational tool that gets the job done, even if it lacks the polish and flexibility of newer SaaS platforms. Pros BlueFolder is a straightforward field service platform that handles the basics of job management, scheduling, and time tracking without overcomplicating things. From a user perspective, it was easy enough to pick up and use day to day. Job status, customer details, and scheduling were all clear and accessible, which helped keep things moving in a service environment. Time tracking worked well for logging hours against jobs and keeping visibility on work completed. It was simple, consistent, and did the job reliably once you got into the habit of using it properly. Access and connectivity were solid, with the cloud setup making it easy to stay across updates in real time whether in the office or out in the field. From a security point of view, it felt reasonably well controlled at a user level, with role-based access helping ensure job and customer data was kept appropriately restricted. Cons The main downside is the user interface, which feels quite dated compared to more modern SaaS platforms. It’s functional, but not particularly intuitive or polished in places. Time tracking, while useful, was fairly basic. It relied heavily on manual entry, with limited automation or smart features, which could feel a bit clunky if you were logging time regularly throughout the day. Some workflows also felt a bit rigid, particularly around reporting and certain job processes, which made it less flexible than other tools. From a security perspective as an end user, there wasn’t much visibility into how things were managed behind the scenes, which is fairly standard, but worth noting. I’ve since moved on from the platform and wasn’t involved in admin or procurement, so I can’t really comment on value for money or customer support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NIROB k. It expert Internet ### "Efficient and Reliable Service Management Platform for Daily Operations" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 24, 2026 My overall experience with BlueFolder has been positive. It is a reliable and efficient platform for managing service operations, scheduling, maintenance tasks, and tracking work progress. The interface is simple, secure, and easy to learn, which helps teams work faster and stay organized. Although there are minor bugs and some limitations in customization, it remains a strong solution for businesses that need better service and maintenance management. Pros What I liked most about BlueFolder is its easy learning curve and user-friendly interface. It does not take much time to understand, even for new users. The dashboard is clean and organized, which makes job scheduling, work order tracking, and time tracking much easier. Security is also strong, and customer data feels well protected. It offers good value for money because it helps save time, improves team productivity, and keeps service management well structured. Maintenance management is one of its best features, especially for handling recurring service tasks and technician assignments. Cons What I liked least about BlueFolder is that some advanced customization options are limited. There can also be occasional bugs and issues, especially when updating records or syncing information, which can slow down workflow. The mobile experience could be smoother, and customer support response time is sometimes slower than expected. For smaller businesses, pricing may feel slightly high depending on usage needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PS Peter S. Backend developer Information Technology and Services ### "BlueFolder review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 23, 2026 it’s a very nice platform and it give me a much better experience, my money doesn’t go to waste. It help me a lot Pros What I like most of their support team, they are very responsive and helpful. The security and interface is top notch Cons Tho is was difficult to start with due to some technical features and the flows of some content. But it really work it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SL Saul L. Co-Chief Executive Officer Information Technology and Services ### "BlueFolder helps me keep all of my service jobs and field Work organized without spreadsheet chaos" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2026 Its benifitial to me by keeping my daily activties in line and enabling me to track all work, active or completed without having to manually keep track. Pros I use BlueFolder to track customers requests for service, schedule jobs and keep a record of customer Work in one place so I don't have to juggle emails, notes and spreadsheets throughout the day. I primarily rely on it to assign Work orders and get updates from technicians without having to call them constantly or message them continually. Cons There are times when I also feel like certain settings and reporting information is harder to find than it should be and end up clicking around for longer than necessary. The interface can be a bit of an old thing in some respects which slows me down when I am busy. I also wish I could customize reports and work flows a bit more freely because I like to keep an eye on development. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ Jandy J. Office Everything Hospital & Health Care ### "VERY User-Friendly " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 28, 2025 I was new to the medical industry, but BlueFolder made it easy to settle right in and know the right things to ask. Pros It's very user friendly and I'm able to intuitively figure most stuff out. BlueFolder is perfect for our small company, but I can imagine it's great for any size. Cons Only thing I dislike is that the app is not the best - I just use the website. Considering that the site isn't really made for phone viewing, it's not the best option. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MA michael a. QSE TEAM MEMBER Utilities ### "Blue Folder Review July 2025" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 27, 2025 Pros Easy to use. Easy to configure to suit our needs (Service Request Template) Updates / improvements are automatically actioned. Back up assistance is prompt and helpful. Overall experience is good Cons Not able to carry out a BLOCK DELETE of items would be my major issue. I appreciate you can make it discontinued - but this still leaves it on the system. As an example we have an ex-supplier with over a 1000 items we could delete We have two independent Blue Folder Systems and were not able to transfer blocks of data between the parent system to the child system as an example had to rebuild the client list - BF did assist with transferring some of the client data across but we should be able to export from one system and import into another system. Some limitations when updating costs in the item list - but it has improved over the years - we have many vendors and price changes at least twice a year for some of them. I export to an excel file - do the changes in the excel file - then import the changes. Item list needs a SORT field to make it easier to manipulate in excel - currently I use the manufacturer field with a code. It works but not the best solution, it is only in the last few years I have been able to do this, in the early days you could not import the manufacturer field after a change Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Amy N. Service Operations Manager Information Technology and Services ### "Great Fit for Medium Size Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 19, 2025 Pros It is extremely flexible and easy to jump around to different sections. The Smart List are a great tool to have dynamic list that are custom and restricted views. Cons The system is limited on alerts and notifications when reviewing a customer. In addition, you can only select contacts from the customer. It would be nice to be able to select contacts from other customers (ie the contractor who installed it). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RG Randy G. AVP - Systems Administrator Banking ### "A decent simple ticketing system that lacks features needed for modern work." 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 May 28, 2025 For basic ticketing system needs, it does exceptionally well, and I could see service shops and small IT departments benefiting from it; however, without investments into some basic updates, it's hard to recommend to anybody looking for a ticketing system. Pros Bluefolder is easy to setup and use, and the overall time to learn the product is very short. As a basic ticketing system, it performs very well. Cons The lack of features, integrations and basic security improvements you would expect in this day and age. The product lacks integration with most identity providers and lacks basic security options such as MFA. Alternatives considered [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Reasons for choosing BlueFolder We actually switched from bluefolder to AutotaskPSA - which is way more than we need, but gets us features that Bluefolder lacked such as MFA and integration with RMM tools. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CD Christian D. Manager Medical Devices ### "Great Platform for Small & Medium Service Businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 1, 2025 Overall, we've been happy with BlueFolder. It is a great tool for small and medium businesses to build out a field service platform. As organizations scale, like ours, it tends to give way towards a more comprehensive option. Pros For medium-sized businesses, it's a perfect solution - it has the core features that larger service management platforms have at a fraction of the price. The ability to manage equipment, contracts, and service tickets all in one place, across multiple customers, is exactly what we need. I also appreciate the ability for customization. Cons The reporting capabilities aren't as robust (and timely) as a larger service management platform, which I suppose is to be expected. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TP Tim P. Manager of Sales and Operations Facilities Services ### "BlueFolder Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2025 So far, my experience with BlueFolder has been very nice. Pros What I like most about BlueFolder is how it helps me organize my business. Cons Haven't found any cons concerning BlueFolder yet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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