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BlueFolder simplifies work order management & keeps field service techs on-schedule with mobile-friendly, easy-to-use software full of features & integrations backed by stellar customer support. Start improving work order execution on day one. Access from your desktop/laptop or mobile device to take advantage of robust features: recurring jobs, multi-assignment management, scheduling/dispatch, branded customer portals, notifications, & secure custom user permissions.
Provider
BlueFolder
Located In
United States
Foundation
2003
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
Documentation, Live Online, Videos
Support
Chat, Knowledge Base, Email/Help Desk, Phone Support, FAQs/Forum
BlueFolder is an excellent fit for equipment-centric service teams in industries like facilities maintenance, equipment maintenance, warranty service, and more.
Content Source: BlueFolder
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BlueFolder Reviews
Pros
I love how this product is simple and easy to navigate and use. The amount of customization is really great.
I really like the ease of use and the implementation of the system was virtually seamless with the tech team from BlueFolder. The reports are very good for our needs.
Their customer support is extremely helpful and always accessible when needed. This was the single most effective decision we have every made and I highly recommend this system.
I have had compliments from customers in the last couple of days saying how much they like the ease of use and simplicity.
Cons
I would like to drag and drop tickets to move the tech/dat its assigned to.
But this is common in most calendar systems. I live in Arizona and during half the year my appointments are set to the wrong time, even though my sales team puts them in correctly for the class.
However using that later is a royal pain when going to print something off. We currently have to use another app to make the attachments such as receipts a pdf then upload to Bluefolder.
Lack of Unsecured email passwords and email addresses , limited of customization of customers and workers.
Most Recent Video User Review for BlueFolder
SEE ALL VIDEO REVIEWSAleksandr, thanks so much for your review of BlueFolder. We're thrilled to have your team onboard and happy to hear how smoothly the setup process was for you!
Easy setup and very impressed
Aleksandr Y.
"BlueFolder: The Key to Effortless Asset Management"
Overall: Overall, BlueFolder has been a valuable tool for my company. Its ability to track and manage all of our company's assets in one platform, ability to customize fields and forms and powerful reporting capabilities have greatly improved our asset management. While the software has a bit of a learning curve and requires a bit of effort to fully set it up and customize it, the benefits of BlueFolder far outweigh the cons for our business.
Pros: As an admin user of BlueFolder in my company, I have found it to be a comprehensive and user-friendly asset management software. One of the biggest advantages of this software is its ability to track and manage all of our company's assets in one platform. From equipment, vehicles, to tools and inventory, BlueFolder provides a seamless experience for our team and our customers. Another great feature of BlueFolder is the ability to customize fields and forms to fit our company's specific needs. This has been especially useful in terms of tracking and managing the maintenance of our assets.
Cons: While it offers a wide range of features, it takes some time and effort to fully utilize all the functionalities, especially for non-technical users.
"I finally found the software I've been looking for!"
Overall: Blue Folder is an excellent company that is dedicated to providing software that meets your specific needs. They are attentive and supportive throughout the process. The software is user-friendly and easy to navigate. It allows for easy addition of special fields, tracking of work orders, and generation of reports. I truly believe that the software setup couldn't be any easier. A big thank you to the team at Blue Folder! Matt and Paulina, thank you for your patience with navigating my request.
Pros: The Blue Folder Team, consisting of Matt and Paulina, listened and worked hard to provide me with everything I needed to make my HVAC service calls software great. I had tried multiple companies, but each one was lacking in some area. Whenever I asked for help, they would say it was a special request and would increase our monthly cost. However, Blue Folder never hesitated to make it work and fulfilled my requests without any additional charges. They are truly awesome.
Cons: The only thing lacking is the Map function.
"Good tool but expensive"
Overall: Overall it serves us well, but the increasing costs might drive us to look at other options.
Pros: Work order management works well both in the office and in the field. Automated recurring work orders help keep preventative maintenance organized. Work history is easily located, it's easy to add attachements etc. Customer support is excellent, always a quick response, always quick to address any issues we have.
Cons: Sold in US dollars only makes it quite expensive for Canadian companies. Overall cost has become quite high. For our setup we have to do a lot of manual setup for preventative maintenance. Easier than on paper and automatically triggers work orders in the months we need though.
"BlueFolder Excellent Asset Management"
Pros: BlueFolder holds a crucial role in tracking and managing all of our company assets. Not only equipment but vehicle tracking also. It provides reporting capabilities based on our needs to track and stay on top of inventory maintenance needs.
Cons: BlueFolder takes some time to implement within an organization and for the software capabilities to be fully apparent for users. It is important to have someone technically sound to incorporate the software within the company for maximum benefit.
"BF works well"
Overall: 5 years in, were good. A little pricey lately
Pros: Keeps everyone on track for their daily duties
Cons: None, it does all that we need to run our bidness