# BlueFolder Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BlueFolder the right CMMS solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/109930/BlueFolder/reviews --- BlueFolder 4.7 (97) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 6th, 2026 # Reviews of BlueFolder Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews Shyam Kishor P Office AdminInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “The user interface is straightforward, allowing our technicians to log their hours and updates on the go without unnecessary friction, which gives us excellent value for money.“ June 24, 2026 KA Khyan A Senior Business Development RepresentativeComputer Software, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “It relied heavily on manual entry, with limited automation or smart features, which could feel a bit clunky if you were logging time regularly throughout the day.“ May 22, 2026 SL Saul L Co-Chief Executive OfficerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Its benifitial to me by keeping my daily activties in line and enabling me to track all work, active or completed without having to manually keep track.“ February 17, 2026 KA Khyan A Senior Business Development RepresentativeComputer Software, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Some workflows also felt a bit rigid, particularly around reporting and certain job processes, which made it less flexible than other tools.“ May 22, 2026 NIROB k It expertInternet, Self-employedUsed the software for: I used a free trial. “The dashboard is clean and organized, which makes job scheduling, work order tracking, and time tracking much easier.“ April 24, 2026 Shyam Kishor P Office AdminInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “We have run into minor bugs and issues with the mobile sync lagging when technicians are in low coverage areas.“ June 24, 2026 AD Arnold D Senior ExecutiveInformation Technology and Services, 10,001+ employeesUsed the software for: 1-2 years. “What I liked most about BlueFolder is its ability to streamline field service management and improve operational visibility across teams.“ June 24, 2026 SL Saul L Co-Chief Executive OfficerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “There are times when I also feel like certain settings and reporting information is harder to find than it should be and end up clicking around for longer than necessary.“ February 17, 2026 ## Showing most helpful reviews Showing 1-25 of 97 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tiffany S. Database administrator Logistics and Supply Chain Used the software for: 1-2 years ### "Better than others." December 19, 2024 4.0 Pros What has been my admiration of this tool is the effectiveness of uploading photos while creating a record of work. Cons So far I have found it to be complex in setup and configuration Review Source MOŞ Mehmed Oğuz Ş. Research Assistant Higher Education Used the software for: 6-12 months ### "Maintenance management is straightforward with BlueFolder" January 27, 2025 5.0 Pros Maintenance management is reduced to be a straightforward task with BlueFolder's features. Cons BlueFolder could be a more cost efffective maintenance solution for long term subscriptions. Switched from [CityReporter](https://www.capterra.com/p/148299/CityReporter/)[Reftab](https://www.capterra.com/p/136727/Reftab/) BlueFolder is a much more easier to use solution. Review Source DV David V. Office Manager Construction Used the software for: 2+ years ### "Good tool but expensive" August 31, 2022 4.0 Overall it serves us well, but the increasing costs might drive us to look at other options. Pros Work order management works well both in the office and in the field. Automated recurring work orders help keep preventative maintenance organized. Work history is easily located, it's easy to add attachements etc. Customer support is excellent, always a quick response, always quick to address any issues we have. Cons Sold in US dollars only makes it quite expensive for Canadian companies. Overall cost has become quite high. For our setup we have to do a lot of manual setup for preventative maintenance. Easier than on paper and automatically triggers work orders in the months we need though. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[ServiceBox](https://www.capterra.com/p/136363/ServiceBox/) Reason for choosing BlueFolder At the time the other products didn't have functions for scheduled preventative maintenance. Review Source PS Peter S. Backend developer Information Technology and Services Used the software for: Less than 6 months ### "BlueFolder review" March 23, 2026 5.0 it’s a very nice platform and it give me a much better experience, my money doesn’t go to waste. It help me a lot Pros What I like most of their support team, they are very responsive and helpful. The security and interface is top notch Cons Tho is was difficult to start with due to some technical features and the flows of some content. But it really work it Review Source mM malinda M. Service Manager Facilities Services Used the software for: 6-12 months ### "I finally found the software I've been looking for!" May 23, 2024 5.0 Blue Folder is an excellent company that is dedicated to providing software that meets your specific needs. They are attentive and supportive throughout the process. The software is user-friendly and easy to navigate. It allows for easy addition of special fields, tracking of work orders, and generation of reports. I truly believe that the software setup couldn't be any easier. A big thank you to the team at Blue Folder! Matt and Paulina, thank you for your patience with navigating my request. Pros The Blue Folder Team, consisting of Matt and Paulina, listened and worked hard to provide me with everything I needed to make my HVAC service calls software great. I had tried multiple companies, but each one was lacking in some area. Whenever I asked for help, they would say it was a special request and would increase our monthly cost. However, Blue Folder never hesitated to make it work and fulfilled my requests without any additional charges. They are truly awesome. Cons The only thing lacking is the Map function. Alternatives considered [Homebase](https://www.capterra.com/p/153076/Homebase/)[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing BlueFolder We are a commercial HVAC company, and we needed assistance with a special request that none of the other companies could fulfill during the trial. I informed Matt about a certain feature that I didn't like, and he promptly made the necessary changes to accommodate our needs. Matt dedicated time to work with me during the trial, which was crucial for ensuring that it would meet our team's requirements. Additionally, there was no yearly contract or special terms, and they exceeded our expectations. It was a pleasure to work with people who didn't make us feel like we were bothering them. Switched from [ComputerEase](https://www.capterra.com/p/8686/ComputerEase/) ComputerEase was very expensive, and their customer service was horrible. If you need any training after the purchase date or require special customization, be prepared to write a large check. Getting help was like pulling teeth! Review Source JK John K. V.P. Business Operations Construction Used the software for: Less than 6 months ### "Its not perfect but its pretty good, and I haven't found anything better " April 10, 2024 4.0 As the title says, it is not perfect, but its good. You don't have to change your whole business process like with say service titan. Pros its flexible, you can get it to do a lot with the way you set it up. the support team, and really everyone we have worked with has been helpful. they are actively working on it and seem to care about there customers. Cons it does not do a few things that seem obvious but they are working on them. Reason for choosing BlueFolder we had made a decision matrix to help us pick the software that would work best for us, but we never got to use it because BlueFolder was the only software that checked off most of the boxes, there was never a point to rate the other ones they just did not do what we needed, if you were short sighted and didnt actually care about costs or efficency and just upsaled everything the others would be fine i guess. Zoho would of required switching from quickbooks online, we thought about it and it may have worked good but we decided not to switch our accounting software so i did not dive to deep into Zoho, the others were built for the sleezy upsale HVAC companies. Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) It does not work right. about 3% of the time it would not fail to send invoices to QuickBooks, but it would fail to correctly send invoices to QuickBooks, its essentially bad at math. it also does not send COS data to quickbooks correctly. the database seems to be a mess, and if you get more then like 4 days on a job they can start to take 5 or 10 minuets to load. The field worker side is ok but the back end is a train wreck. Review Source CD Christian D. Manager Medical Devices Used the software for: 2+ years ### "Great Platform for Small & Medium Service Businesses" May 1, 2025 5.0 Overall, we've been happy with BlueFolder. It is a great tool for small and medium businesses to build out a field service platform. As organizations scale, like ours, it tends to give way towards a more comprehensive option. Pros For medium-sized businesses, it's a perfect solution - it has the core features that larger service management platforms have at a fraction of the price. The ability to manage equipment, contracts, and service tickets all in one place, across multiple customers, is exactly what we need. I also appreciate the ability for customization. Cons The reporting capabilities aren't as robust (and timely) as a larger service management platform, which I suppose is to be expected. Review Source AN Amy N. Service Operations Manager Information Technology and Services Used the software for: 2+ years ### "Great Fit for Medium Size Business" June 19, 2025 5.0 Pros It is extremely flexible and easy to jump around to different sections. The Smart List are a great tool to have dynamic list that are custom and restricted views. Cons The system is limited on alerts and notifications when reviewing a customer. In addition, you can only select contacts from the customer. It would be nice to be able to select contacts from other customers (ie the contractor who installed it). Review Source BM Bramwel M. Food and beverage attendant Food & Beverages Used the software for: 2+ years ### "Bluefolder is the real "G" i like it" December 18, 2024 5.0 Overall... the platform is easy to use It is reliable and also fantastic Pros It keeps our clients in track of their daily duties It is simole to use It has amazing features It has amazing Customer support It makes it easy to track each maintenance project Cons There's nothing really wrong with Bluefolder it meets the expectations Review Source FC Franklin C. Administrator Business Supplies and Equipment Used the software for: 6-12 months ### "Simply The Best!" January 6, 2025 5.0 Your personal service and care for details had been OUTSTANDING! Everyone I have spoken with there from \[sensitive content hidden\] and \[sensitive content hidden\] they all have been there for me over and over and over! . I didn't have a say in picking out this product, but I am so glad our company did so. I can't begin to thank you all for your year of wonderful service and I am so looking forward to 2025. You all have given me the confidence with expanding what I can do, with providing my company with trouble shooting suggestions and support. I can do this because of your support. I could go one and on and on. But let me sum up Blue Folder software and your staff in two words Simply Beautiful, Simply Outstanding and The Best. Pros The Best. Uniquely Qualified. Wonderful Service. Over Extending. Remarkably Superior. Thank you. Thank you. Thank you. Cons Seriously! You Are Kidding Me Right! For me there are no cons. That was a funny joke though. LOL Review Source TP Tim P. Manager of Sales and Operations Facilities Services Used the software for: Less than 6 months ### "BlueFolder Review" March 20, 2025 5.0 So far, my experience with BlueFolder has been very nice. Pros What I like most about BlueFolder is how it helps me organize my business. Cons Haven't found any cons concerning BlueFolder yet. Review Source JH James H. Prepress Supervisor-IT Specialist-Network Systems Printing Used the software for: I used a free trial ### "Choosing Bluefolder over the competition has a lot to do with the abilities to schedule preventative maintenance" December 12, 2024 4.0 Work order management works both at the office and remotely. Automating repeated work orders can help keep preemptive maintenance well organized. The history for work is easily found too, adding attachments is fairly straight forward. 
Customer support is very good, and they are prompt if needed. Pros Over all it works well for our use. The price point is a little higher than some competition, but it may be worth it. Cons BlueFolder is a good tool, but a bit pricey Review Source KP Krunal P. Cybersecurity Analyst Information Technology and Services Used the software for: 2+ years ### "BlueFolder Excellent Asset Management" September 13, 2024 5.0 Pros BlueFolder holds a crucial role in tracking and managing all of our company assets. Not only equipment but vehicle tracking also. It provides reporting capabilities based on our needs to track and stay on top of inventory maintenance needs. Cons BlueFolder takes some time to implement within an organization and for the software capabilities to be fully apparent for users. It is important to have someone technically sound to incorporate the software within the company for maximum benefit. Review Source DO David O. Technician Telecommunications Used the software for: 2+ years ### "Implementing Bluefolder in a new business model" January 19, 2023 4.0 I have used it in some capacity for the past 6 years and am implementing it at a new company. I can use it to research previous troubles, schedule future call-outs/PM's, and it is exceptionally easy to document issues for future technician's to diagnose. Pros I am currently at a new position and using the current companies in-house dispatch/billing/maintenance software is not intuitive to the point where only a specialized personnel use it. I suggested implementing Bluefolder on a trial basis for a subset of our customer base. I had used it in a similar capacity at a previous company and enjoy how easy it is to find customer and equipment data - specifically previous notes and dispatched and contact information. Cons The map function needs a bit of work. Much of our equipment in the field lacks a street address or is inside of another company's main location, but not a the street address that they would use (read a chemical plant with an Admin building for the address, but equipment installed elsewhere within the plant). Location information needs at latitude/longitude option. Entering location information should come with a "Save and new" button like the equipment entering option.Sub-equipment as a standard option would be nice. Reason for choosing BlueFolder Familiarity Review Source John F. Senior Quality Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Blue Folder helped us streamline RMA's " January 19, 2022 4.0 We have seen a 11% increase in calibrations this past year by using blue folder to track and remind about calibrations. Pros We use Blue Folder for our RMA process and tracking customer equipment for calibrations and repairs. Cons I wish it had a duplicate equipment feature. Review Source Response from Fullsteam January 21, 2022 Hi John, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Regards, The BlueFolder Team DB Dustin B. Maintenance Technician Consumer Goods Used the software for: 6-12 months ### "Great Program/Service!" July 3, 2023 4.0 Its been very helpful with managing work tasks and repairs, its also allowed us to start a work order program here in our farcicalities. Pros Keep track of my daily tasks and installs on new equipment. Cons Not having a spare parts/Parts inventory per machine. Ex. we have (x) amount of (z), after service on machine would like to add that we used one of (z) to repair (x). Reason for choosing BlueFolder More features and better customer service. Review Source Carl L. Owner Information Technology and Services Used the software for: 2+ years ### "BlueFolder saved our company and allowed us to grow!" April 10, 2020 5.0 Additionally, BlueFolder's customer service was top-notch. Anytime we had a question, they had an immediate answer. Pros We were burdened with heavy software that required a million clicks to get the simplest things done. Then, we found BlueFolder. It gave us everything we needed to store customer information, schedule service tickets for our employees and most importantly, close tickets and get paid quickly. The software's simplicity allowed us to put our focus on growing the company. Cons We found no cons with the BlueFolder software. Review Source Response from Fullsteam April 24, 2020 Hi Carl, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Regards, The BlueFolder Team JC Judson C. President Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Electrical Contractor" August 28, 2022 5.0 Great Choice!! Pros Ease of use and customization! Cons We need a proposal tool, and to be able to move line item up/down Review Source CN Chris N. Owner Security and Investigations Used the software for: 2+ years ### "Solid system" August 24, 2022 5.0 Pros Bluefolder is easy to use and customize to our needs. We primarily use it to track our customers and service tickets. Cons There is nothing that comes to mind at this time Review Source Response from Fullsteam August 25, 2022 Hi Chris, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Thanks for being a valued customer! Regards, The BlueFolder Team SM Savannah M. Service Coordinator Architecture & Planning Used the software for: 2+ years ### "All Weather" September 12, 2022 5.0 Great! Pros I love the visibility that BlueFolder provides for our open Service Requests. Cons I would like to drag and drop tickets to move the tech/dat its assigned to. Review Source PC Paula C. Service Manager Consumer Services Used the software for: 2+ years ### "BLUEFOLDER WILL HELP YOU GROW YOUR BUSINESS" April 6, 2017 5.0 We have been using BlueFolder for five years to schedule and manage a very, busy elevator service department. Without BlueFolder we would not have been able to grow our company by 50%, It allows us to provide the type of information that the technicians need in the field to do their job and the home office to manage all of the customers and equipment. The System has a lot of ways to customize the information specific to your company's needs. Their customer support is extremely helpful and always accessible when needed. This was the single most effective decision we have every made and I highly recommend this system. Pros The ease of data entry. The ability to manage technician's in the field and provide them with the information to do their job. The ability to integrate with QuickBooks for billing. This system has enabled our company's department to grow by 50%... Cons Would love to be able to link multiple data sets for custom reports. Review Source DK Dan K. Owner Information Technology and Services Used the software for: Less than 6 months ### "Great so far!" December 19, 2023 5.0 Pros Easy to configure and implement. The pricing was right. The BlueFolder team is easy to work with. Cons Maintenance contracts are not directly tied to the equipment covered. Review Source VB Valeria B. Administrative Assistant Graphic Design Used the software for: 6-12 months ### "Very easy software to use" August 29, 2022 5.0 Great experience! easy to use and work with. Pros Easy navigation between tabs and get access to all areas Cons I do like everything so I cant say anything here...lol Reason for choosing BlueFolder It has all we need in order to create orders and bill customers Review Source KH Keith H. Owner Furniture Used the software for: 2+ years ### "Helps with everyday business" August 28, 2022 5.0 It’s been very easy to handle Pros Everything is easy to use. Service order creation is a snap Cons At first the billing was not efficient for my type of billing. Review Source MM Maricel M. Service Manager Consumer Goods Used the software for: 6-12 months ### "Italkraft" January 19, 2022 5.0 It has make a difference in the way we run the service department as we can have more control. Pros Its easy to use and lets me stay organized in every way. Cons The reports that you can do should be more friendly to do and more customizable. Reason for choosing BlueFolder Easy to use Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.