--- title: "BlueFolder Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is BlueFolder the right Field Service Management solution for you? Explore 98 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/109930/BlueFolder/reviews/" page_type: "reviews" language: "en" --- BlueFolder 4.7 (98) [View alternatives](https://www.capterra.com/p/109930/BlueFolder/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of BlueFolder Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews Shyam Kishor P Office AdminInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “The user interface is straightforward, allowing our technicians to log their hours and updates on the go without unnecessary friction, which gives us excellent value for money.“ June 24, 2026 KA Khyan A Senior Business Development RepresentativeComputer Software, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “It relied heavily on manual entry, with limited automation or smart features, which could feel a bit clunky if you were logging time regularly throughout the day.“ May 22, 2026 NIROB k It expertInternet, Self-employedUsed the software for: I used a free trial. “The dashboard is clean and organized, which makes job scheduling, work order tracking, and time tracking much easier.“ April 24, 2026 KA Khyan A Senior Business Development RepresentativeComputer Software, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Some workflows also felt a bit rigid, particularly around reporting and certain job processes, which made it less flexible than other tools.“ May 22, 2026 AD Arnold D Senior ExecutiveInformation Technology and Services, 10,001+ employeesUsed the software for: 1-2 years. “What I liked most about BlueFolder is its ability to streamline field service management and improve operational visibility across teams.“ June 24, 2026 Shyam Kishor P Office AdminInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “We have run into minor bugs and issues with the mobile sync lagging when technicians are in low coverage areas.“ June 24, 2026 Shyam Kishor P Office AdminInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “Even though the interface feels slightly older and requires patience during onboarding, its core scheduling and work order management capabilities are exceptionally dependable.“ June 24, 2026 KA Khyan A Senior Business Development RepresentativeComputer Software, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The main trade-off is that it’s not the most modern or flexible platform, particularly in terms of UI and workflow design.“ May 22, 2026 ## Showing most helpful reviews Showing 1-25 of 98 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tiffany S. Database administrator Logistics and Supply Chain Used the software for: 1-2 years ### "Better than others." December 19, 2024 4.0 Pros What has been my admiration of this tool is the effectiveness of uploading photos while creating a record of work. Cons So far I have found it to be complex in setup and configuration Review Source MOŞ Mehmed Oğuz Ş. Research Assistant Higher Education Used the software for: 6-12 months ### "Maintenance management is straightforward with BlueFolder" January 27, 2025 5.0 Pros Maintenance management is reduced to be a straightforward task with BlueFolder's features. Cons BlueFolder could be a more cost efffective maintenance solution for long term subscriptions. Switched from [CityReporter](https://www.capterra.com/p/148299/CityReporter/)[Reftab](https://www.capterra.com/p/136727/Reftab/) BlueFolder is a much more easier to use solution. Review Source DV David V. Office Manager Construction Used the software for: 2+ years ### "Good tool but expensive" August 31, 2022 4.0 Overall it serves us well, but the increasing costs might drive us to look at other options. Pros Work order management works well both in the office and in the field. Automated recurring work orders help keep preventative maintenance organized. Work history is easily located, it's easy to add attachements etc. Customer support is excellent, always a quick response, always quick to address any issues we have. Cons Sold in US dollars only makes it quite expensive for Canadian companies. Overall cost has become quite high. For our setup we have to do a lot of manual setup for preventative maintenance. Easier than on paper and automatically triggers work orders in the months we need though. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[ServiceBox](https://www.capterra.com/p/136363/ServiceBox/) Reason for choosing BlueFolder At the time the other products didn't have functions for scheduled preventative maintenance. Review Source mM malinda M. Service Manager Facilities Services Used the software for: 6-12 months ### "I finally found the software I've been looking for!" May 23, 2024 5.0 Blue Folder is an excellent company that is dedicated to providing software that meets your specific needs. They are attentive and supportive throughout the process. The software is user-friendly and easy to navigate. It allows for easy addition of special fields, tracking of work orders, and generation of reports. I truly believe that the software setup couldn't be any easier. A big thank you to the team at Blue Folder! Matt and Paulina, thank you for your patience with navigating my request. Pros The Blue Folder Team, consisting of Matt and Paulina, listened and worked hard to provide me with everything I needed to make my HVAC service calls software great. I had tried multiple companies, but each one was lacking in some area. Whenever I asked for help, they would say it was a special request and would increase our monthly cost. However, Blue Folder never hesitated to make it work and fulfilled my requests without any additional charges. They are truly awesome. Cons The only thing lacking is the Map function. Alternatives considered [Homebase](https://www.capterra.com/p/153076/Homebase/)[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing BlueFolder We are a commercial HVAC company, and we needed assistance with a special request that none of the other companies could fulfill during the trial. I informed Matt about a certain feature that I didn't like, and he promptly made the necessary changes to accommodate our needs. Matt dedicated time to work with me during the trial, which was crucial for ensuring that it would meet our team's requirements. Additionally, there was no yearly contract or special terms, and they exceeded our expectations. It was a pleasure to work with people who didn't make us feel like we were bothering them. Switched from [ComputerEase](https://www.capterra.com/p/8686/ComputerEase/) ComputerEase was very expensive, and their customer service was horrible. If you need any training after the purchase date or require special customization, be prepared to write a large check. Getting help was like pulling teeth! Review Source JK John K. V.P. Business Operations Construction Used the software for: Less than 6 months ### "Its not perfect but its pretty good, and I haven't found anything better " April 10, 2024 4.0 As the title says, it is not perfect, but its good. You don't have to change your whole business process like with say service titan. Pros its flexible, you can get it to do a lot with the way you set it up. the support team, and really everyone we have worked with has been helpful. they are actively working on it and seem to care about there customers. Cons it does not do a few things that seem obvious but they are working on them. Reason for choosing BlueFolder we had made a decision matrix to help us pick the software that would work best for us, but we never got to use it because BlueFolder was the only software that checked off most of the boxes, there was never a point to rate the other ones they just did not do what we needed, if you were short sighted and didnt actually care about costs or efficency and just upsaled everything the others would be fine i guess. Zoho would of required switching from quickbooks online, we thought about it and it may have worked good but we decided not to switch our accounting software so i did not dive to deep into Zoho, the others were built for the sleezy upsale HVAC companies. Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) It does not work right. about 3% of the time it would not fail to send invoices to QuickBooks, but it would fail to correctly send invoices to QuickBooks, its essentially bad at math. it also does not send COS data to quickbooks correctly. the database seems to be a mess, and if you get more then like 4 days on a job they can start to take 5 or 10 minuets to load. The field worker side is ok but the back end is a train wreck. Review Source RE Ryan E. Accounting Manager Construction Used the software for: 6-12 months ### "A Quality Product that Improves our Buisness" April 10, 2024 4.0 Overall, the experience we've had with BlueFolder has been very positive and we look forward to continuing to utilize it as our primary job tracking software. The improvements that have been implemented already make me confident that the service will just continue to be stronger and stronger. Pros BlueFolder has been a significant upgrade from our previous job tracking system. It is easy to use, has a wide variety of functions that increase our productivity, and has a strong customer service department that listens to our feedback and takes suggestions seriously for added features and improvements. Cons The invoicing/payment system could use some improvements. There is not an option to customize the invoice forms, take multiple payments for an invoice, edit invoices after creation, and receive a payment for multiple invoices. Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Service Fusion was not well liked by the office staff. It had many accounting issues and struggled with basic revenue recognition concepts. Invoices would not sync properly to QuickBooks, job numbers were ridiculous and it felt like customer support was lacking. Review Source CD Christian D. Manager Medical Devices Used the software for: 2+ years ### "Great Platform for Small & Medium Service Businesses" May 1, 2025 5.0 Overall, we've been happy with BlueFolder. It is a great tool for small and medium businesses to build out a field service platform. As organizations scale, like ours, it tends to give way towards a more comprehensive option. Pros For medium-sized businesses, it's a perfect solution - it has the core features that larger service management platforms have at a fraction of the price. The ability to manage equipment, contracts, and service tickets all in one place, across multiple customers, is exactly what we need. I also appreciate the ability for customization. Cons The reporting capabilities aren't as robust (and timely) as a larger service management platform, which I suppose is to be expected. Review Source JJ Jandy J. Office Everything Hospital & Health Care Used the software for: 2+ years ### "VERY User-Friendly " August 28, 2025 5.0 I was new to the medical industry, but BlueFolder made it easy to settle right in and know the right things to ask. Pros It's very user friendly and I'm able to intuitively figure most stuff out. BlueFolder is perfect for our small company, but I can imagine it's great for any size. Cons Only thing I dislike is that the app is not the best - I just use the website. Considering that the site isn't really made for phone viewing, it's not the best option. Review Source AN Amy N. Service Operations Manager Information Technology and Services Used the software for: 2+ years ### "Great Fit for Medium Size Business" June 19, 2025 5.0 Pros It is extremely flexible and easy to jump around to different sections. The Smart List are a great tool to have dynamic list that are custom and restricted views. Cons The system is limited on alerts and notifications when reviewing a customer. In addition, you can only select contacts from the customer. It would be nice to be able to select contacts from other customers (ie the contractor who installed it). Review Source FC Franklin C. Administrator Business Supplies and Equipment Used the software for: 6-12 months ### "Simply The Best!" January 6, 2025 5.0 Your personal service and care for details had been OUTSTANDING! Everyone I have spoken with there from \[sensitive content hidden\] and \[sensitive content hidden\] they all have been there for me over and over and over! . I didn't have a say in picking out this product, but I am so glad our company did so. I can't begin to thank you all for your year of wonderful service and I am so looking forward to 2025. You all have given me the confidence with expanding what I can do, with providing my company with trouble shooting suggestions and support. I can do this because of your support. I could go one and on and on. But let me sum up Blue Folder software and your staff in two words Simply Beautiful, Simply Outstanding and The Best. Pros The Best. Uniquely Qualified. Wonderful Service. Over Extending. Remarkably Superior. Thank you. Thank you. Thank you. Cons Seriously! You Are Kidding Me Right! For me there are no cons. That was a funny joke though. LOL Review Source TP Tim P. Manager of Sales and Operations Facilities Services Used the software for: Less than 6 months ### "BlueFolder Review" March 20, 2025 5.0 So far, my experience with BlueFolder has been very nice. Pros What I like most about BlueFolder is how it helps me organize my business. Cons Haven't found any cons concerning BlueFolder yet. Review Source RJ Riley J. President Wholesale Used the software for: I used a free trial ### "Great for Task Management but Needs More Flexibility" December 17, 2024 5.0 BlueFolder has significantly improved our team's ability to manage and track tasks efficiently. The user-friendly design and responsive support make it a good choice for workflow management. However, more advanced customization and reporting features would make it an even stronger tool. Pros Streamlines task management and scheduling effectively. Reliable customer support with quick response times. Easy-to-use interface that requires minimal training. Cons Limited ability to customize features to fit specific business needs. Reporting tools can feel basic and lack depth. Pricing structure may not be ideal for smaller organizations. Review Source AR Asim R. Accountant Accounting Used the software for: Less than 6 months ### "Wonderful Experience" December 19, 2024 5.0 Generally it was an awesome experience it was fast and on point pretty much all the time Pros General experience and the interface is very easy. Cons Pretty much everything is great i guess, in the time I've used it. Review Source SD Steve D. Owner Logistics and Supply Chain Used the software for: 2+ years ### "Forklift University LOVES BlueFolder" August 23, 2022 5.0 EXCEPTIONAL! service and support have always been spot on, helped when i had issues, helped on the new update. Responsive in a quick time period. Sale team has been helpful when I have had cusotmers that could benifit they helped me to setup a demo system. There are very few companies (especially software) that i like as much as this system. Pros We have been with BlueFolder for many many years, and have watched it improve. We use it to run nearly every aspect of our business. Before I started this company, I ran a software development company in LA, this software is simple to use, powerful and would be the highest rated software systems that I use for my company. Without this system I would have to link together several solutions and doubt they would give me the tools and ease of use that this one system has. Steve Drake Cons The calendar has issues with time zones. But this is common in most calendar systems. I live in Arizona and during half the year my appointments are set to the wrong time, even though my sales team puts them in correctly for the class. It adjusts to what it thinks is my local time, but the class is scheduled for a time in spite of the zone. This is an issue because I travel to those times, and it does not update when i am there. Review Source Response from Fullsteam August 25, 2022 Hi Steve, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Thanks for being a valued customer! Regards, The BlueFolder Team HH Heather H. Project manager Facility Maintenance Facilities Services Used the software for: 2+ years ### "Makes my day easier" May 8, 2024 5.0 Bluefolder makes my job easier everyday. It allows for project tracking & invoicing & billing. place It easily provides a way for clients to request service and keep all the projects and notes in one place. This is much easier than having multiple emails/text messages/phone calls to keep track of. Pros It makes it easy to track each maintenance project. I also like that i can communicate directly through Bluefolder with the client and have the communication saved in the log for the work order Cons this is silly but I wish it would allow google to save the password. I really h ate typing it in every day Review Source BC Ben C. owner Electrical/Electronic Manufacturing Used the software for: 2+ years ### "review" August 23, 2022 4.0 Great. Again it needs a better way to reference materials used. Like when Im doing this review and I click on a question and depending on the answer another screen pops up. Asking for something else Pros data base and a universal place for each customer information Cons Better ability to have a data base of materials and how they can be searched for. If you can figure this out similar to the way turbo tax would ask info. Like this: When the tech add his time, Then a pop up screen" Did you use materials?" Then a scroll down screen. Reason for choosing BlueFolder Simple and cost Review Source Response from Fullsteam August 25, 2022 Thank you for your review of BlueFolder Ben! We greatly appreciate the feedback and have passed along your recommendations to our product team for review. Thanks for being a valued customer! Sincerely, The BlueFolder Team JH Jordan H. Customer Relations Manager Medical Devices Used the software for: 2+ years ### "BlueFolder Review" December 6, 2022 4.0 I use BlueFolder daily to manage the Field Service Team for a medical device company. This software allows us the ability to track service orders from start-finish while collecting pertinent data. Pros This software is easy to use and navigate. Assigning tasks for team members is easy and notification keep you up to date on statuses as they progress through the service cycle. Cons Reporting could be improved. It would be nice to have reports that can show how long a service order is in a particular status. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Reason for choosing BlueFolder Pricing and Ease of Use Review Source Robert B. Recreational Facilities and Services Used the software for: 1-2 years ### "Very easy to use and to the point." March 4, 2016 4.0 I have been a user of Blue Folder since 2009. I have always kept an eye out for other applications to make sure I was get the best bang for my buck. I have spent hundreds of hours testing other systems and I can tell you this app is the only one that makes it easy and a very short learning period on how to use the app. The best feature they have is the customer notifications. That alone is worth the price. They make it so easy to communicate to my customer and they tell me that they love it!! Our customers are aware of what is going on every step of the way. Pros Customer Notifications Ease of use Very pleasing to look at The customer support team treats me like a family member and not just another customer. The get customer service beyond just being there when needed. Cons At the time there is no way to accept online payments. But they have told me that is in the works. Review Source Response from Fullsteam March 23, 2016 Thank you for your positive review and being our customer for the last 7 years. We are pleased that we have made such a positive impact on your business and the service you provide your customers. We hope you are enjoying all of the enhancements in the software update that we deployed last week. And thanks for your suggestions – they are helpful as we work to make BlueFolder better with each new update. LL Larry L. Operations Medical Devices Used the software for: 2+ years ### "Good Tool for the Money" August 28, 2022 4.0 Good responsive customer support. Low cost solution but may not be a good fit as our quality management system and installed base grow. Good starter option. Pros Tracks field service orders and sufficient custom fields to make it fit work flow Cons No validation reports sufficient for regulatory requirements. This is available from other providers, but at a higher cost. Reason for choosing BlueFolder Price & ease of deployment Review Source AL Andrew L. Service Coordinator Building Materials Used the software for: 6-12 months ### "BlueFolder Works Great" August 25, 2022 5.0 I love it. Pros Ease of Use. Nice to look at. Quality program. Cons At times, there seem to be too many clicks. Review Source Response from Fullsteam August 31, 2022 Hi Andrew, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Thanks for being a valued customer! Regards, The BlueFolder Team SH Stephen H. President Construction Used the software for: 2+ years ### "Great Tool" April 10, 2020 4.0 I am very pleased with the overall experience with Bluefolder. Pros Bluefolder has been an essential tool to my service business. We use it to dispatch service techs, collect time, add material, generate work description, communicate drawings, track job progress and more. Cons We would like to customize the ticket number feature. We also would like to be able to create a private comment where the lead tech can not see it. Only the service manager. Reason for choosing BlueFolder Worked well at my last employer. Review Source Response from Fullsteam April 24, 2020 Thank you for your review of BlueFolder Stephen! We greatly appreciate the feedback and have passed along your recommendations to our product team for review. Thanks for being a valued customer! Sincerely, The BlueFolder Team AC Alba C. Owner Construction Used the software for: 2+ years ### "Great program " August 23, 2022 5.0 great Pros Easy to navigate thru and able to understand it without issues Cons not sure if i'm able to create Invoices for each order Reason for choosing BlueFolder I had previously worked with a company that used Blue Folder and liked working with it. Review Source Response from Fullsteam August 25, 2022 Hi Alba, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Thanks for being a valued customer! Regards, The BlueFolder Team SL Scot L. HelpDesk Mechanical or Industrial Engineering Used the software for: 2+ years ### "Blue Folder Rocks" August 28, 2022 5.0 Easy to use, inexpensive Pros Makes life easier for customers and our service techs Cons Mobile look could be better. Easier to use on mobile devices Review Source JK Justin K. President Mechanical or Industrial Engineering Used the software for: 6-12 months ### "HVAC/R Company " January 20, 2022 5.0 Love it! Pros It is a fairly simple product to use, all of our techs really enjoy how easy it is overall. Cons We don't use this product to bill our customers. Once a call is billed, we have to delete the work order or calls will get buried on the main page. Once a call is deleted you have to search for it and reopen the call to see it again. Not hard but it can be a pain at times. Review Source Response from Fullsteam January 21, 2022 Hi Justin, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Regards, The BlueFolder Team VR Verified Reviewer Security Guard Used the software for: 6-12 months ### "Excellent software with amazing customer service" April 16, 2018 5.0 Pros BlueFolder is very easy to use and available on multiple devices. The software has helped myself and the team stay organized and efficient. The structure is very simple to use but has plenty of features available. Cons The only thing I would like to see improved are more customizable report features available to either create or pull from. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.