# Page 3 | BlueFolder Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is BlueFolder the right Field Service Management solution for you? Explore 92 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/109930/BlueFolder/reviews --- BlueFolder 4.7 (92) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 8th, 2026 # Page 3 - Reviews of BlueFolder ## Showing most helpful reviews Showing 51-75 of 92 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MD Matthew D. Business Administrator Construction Used the software for: 6-12 months ### "A work in progress" August 29, 2022 4.0 Decent so far. Excited to see new features that will come out. Pros The smart lists are super nice and help organize all the jobs. Cons Not mobile friendly. It would be nice to see pricing while adding items and then a total under the billing tab. Review Source Robert B. Recreational Facilities and Services Used the software for: 1-2 years ### "Very easy to use and to the point." March 4, 2016 4.0 I have been a user of Blue Folder since 2009. I have always kept an eye out for other applications to make sure I was get the best bang for my buck. I have spent hundreds of hours testing other systems and I can tell you this app is the only one that makes it easy and a very short learning period on how to use the app. The best feature they have is the customer notifications. That alone is worth the price. They make it so easy to communicate to my customer and they tell me that they love it!! Our customers are aware of what is going on every step of the way. Pros Customer Notifications Ease of use Very pleasing to look at The customer support team treats me like a family member and not just another customer. The get customer service beyond just being there when needed. Cons At the time there is no way to accept online payments. But they have told me that is in the works. Review Source Response from Fullsteam March 23, 2016 Thank you for your positive review and being our customer for the last 7 years. We are pleased that we have made such a positive impact on your business and the service you provide your customers. We hope you are enjoying all of the enhancements in the software update that we deployed last week. And thanks for your suggestions – they are helpful as we work to make BlueFolder better with each new update. JR Jonathan R. President / CEO Telecommunications Used the software for: Less than 6 months ### "CTM BlueFolder Review - Best $ We Have Spent So Far!" October 3, 2022 5.0 This has been so far the perfect software for us to transition from running the day-to-day operations off of a spreadsheet - to using an actual CRM type of solution. The functionality is all that I need it to be and the cost is not prohibitive. I absolutely love BlueFolder. Pros I like the intuitiveness of this software the most. I logged in and hit the ground running. Super easy to navigate and doesn't have a bunch of bells and whistles that I don't need. This software does what it does VERY well. Cons Nothing really to mention here. Maybe as more time passes, I will find something. Reason for choosing BlueFolder I chose BlueFolder because I turned a friend's company on to this years back, and I recently discovered that they are still using it! Their company is successful - so, BlueFolder must have been a good choice! Review Source arnold K. Développeur logiciel Wholesale Used the software for: 6-12 months ### "BlueFolder, un logiciel de gestion de services efficace mais perfectible" September 13, 2023 5.0 Pros \- Facile à utiliser et à configurer- L'interface est intuitive et personnalisable- Il y'a des fonctionnalités complètes et adaptées aux besoins de mon entreprise- Il s'intègre aisément avec d'autres applications comme QuickBooks, Outlook ou Google Calendar- Le support client est réactif et disponible Cons \- Tarif un peu élevé par rapport à la concurrence- Pas de version mobile native, seulement une version web responsive- Quelques bugs et lenteurs parfois Review Source LL Larry L. Operations Medical Devices Used the software for: 2+ years ### "Good Tool for the Money" August 28, 2022 4.0 Good responsive customer support. Low cost solution but may not be a good fit as our quality management system and installed base grow. Good starter option. Pros Tracks field service orders and sufficient custom fields to make it fit work flow Cons No validation reports sufficient for regulatory requirements. This is available from other providers, but at a higher cost. Reason for choosing BlueFolder Price & ease of deployment Review Source MF Marijo F. General Manager Construction Used the software for: 2+ years ### "BlueFolder is a great tool" August 23, 2022 5.0 Pros The feature I like most about this software is the ability to easily create work orders and assign to the technicians. Everything is saved, and easily accessible. Cons I haven't compared pricing with other software programs so I am not sure whether the pricing is competitive or not. Review Source Response from Fullsteam August 25, 2022 Hi Marijo, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Thanks for being a valued customer! Regards, The BlueFolder Team SC Stephanie C. Owner Facilities Services Used the software for: I used a free trial ### "Excellent Support and Wonderful features not found on many softwares out there" October 26, 2022 5.0 I have only been using for a few days but love it already Pros I love the contractor feature of dispatching service requests by email and text and the corresponding email importation of information directly into the individual work orders Cons Definitely need support assistance in getting going but once you start working with it becomes much easier Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) The other softwares were very manual. I was looking for something to streamline processes and really save time. Review Source AL Andrew L. Service Coordinator Building Materials Used the software for: 6-12 months ### "BlueFolder Works Great" August 25, 2022 5.0 I love it. Pros Ease of Use. Nice to look at. Quality program. Cons At times, there seem to be too many clicks. Review Source Response from Fullsteam August 31, 2022 Hi Andrew, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Thanks for being a valued customer! Regards, The BlueFolder Team JM Jeremy M. Operations Manager Machinery Used the software for: 6-12 months ### "Great software" August 28, 2022 5.0 Pros The ease of use and how efficient and effective it is. Cons Could have a little bit better mobile version. Switched from [FieldPro](https://www.capterra.com/p/211097/FieldPro/) Bluefolder offers so much more and great ease of use. Review Source GT Geoffrey T. Owner Management Consulting Used the software for: 1-2 years ### "Blue Folder - Maintenance Work Order" January 20, 2022 5.0 Great customer support during the initial setup and customization of the software to import all of our customers for a property management company. Pros The software is easy to use and adaptable to our needs. The Quickbooks integration is crucial and works well. Hopefully we can get some minor fixes to the imported fields for matching classifications. Overall it works great! Cons nothing so far, it all just works GREAT! Review Source Response from Fullsteam January 21, 2022 Hi Geoffrey, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Regards, The BlueFolder Team SH Stephen H. President Construction Used the software for: 2+ years ### "Great Tool" April 10, 2020 4.0 I am very pleased with the overall experience with Bluefolder. Pros Bluefolder has been an essential tool to my service business. We use it to dispatch service techs, collect time, add material, generate work description, communicate drawings, track job progress and more. Cons We would like to customize the ticket number feature. We also would like to be able to create a private comment where the lead tech can not see it. Only the service manager. Reason for choosing BlueFolder Worked well at my last employer. Review Source Response from Fullsteam April 24, 2020 Thank you for your review of BlueFolder Stephen! We greatly appreciate the feedback and have passed along your recommendations to our product team for review. Thanks for being a valued customer! Sincerely, The BlueFolder Team SS Samantha S. Vice President Construction Used the software for: 2+ years ### "Amazing Product with Great Customer Service" April 27, 2020 5.0 Our experience has been great. We started with them as a small company and as we have grown over the last 8 years so have they and the updates fit right along with our needs. Customer service always responds very quickly and is very helpful! Pros The scheduling and team calendar feature, also the ease to customize the system to fit your business needs. We also like that it tracks equipment in one place. You can also customize who sees what information (employees, clients and vendors) which is awesome Cons Right now the only feature I want to see if contracts able to be billed on use so you can track how many hours you use for an unlimited contract and still bill it Review Source AC Alba C. Owner Construction Used the software for: 2+ years ### "Great program " August 23, 2022 5.0 great Pros Easy to navigate thru and able to understand it without issues Cons not sure if i'm able to create Invoices for each order Reason for choosing BlueFolder I had previously worked with a company that used Blue Folder and liked working with it. Review Source Response from Fullsteam August 25, 2022 Hi Alba, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Thanks for being a valued customer! Regards, The BlueFolder Team KH Kristy H. Property Manager Real Estate Used the software for: 2+ years ### "BlueFolder is easy to use to manage work orders." September 5, 2017 4.0 The software is easy to use and has some great functions. The best feature is being able to sort by job, property, etc. I LOVE having the search bar - I use this every time I enter a new service request. It helps being able to go back and see all the jobs for a specific property - or even all the jobs with one specific issue. Pros It's easy to look up past work orders (so I can see when something has been previously done with a property). It's very simple to set up new properties and contacts. The invoices are very professional looking and transfer nicely to QuickBooks. Cons I wish this software would integrate with Buildium - would be much easier to use if I didn't have to export to QuickBooks, download, then reupload to our management software. I also find it a pain to contact customer support to do basic functions like adding a user or removing a user. Review Source SL Scot L. HelpDesk Mechanical or Industrial Engineering Used the software for: 2+ years ### "Blue Folder Rocks" August 28, 2022 5.0 Easy to use, inexpensive Pros Makes life easier for customers and our service techs Cons Mobile look could be better. Easier to use on mobile devices Review Source AM Aaron M. Operations Manager Construction Used the software for: 1-2 years ### "Bluefolder is a nice product but...." August 23, 2022 5.0 Pros We use this everyday for everything we do. Keeps everything in one place Cons A PDF reader for adding attachments. taking a picture and uploading is fine. However using that later is a royal pain when going to print something off. We currently have to use another app to make the attachments such as receipts a pdf then upload to Bluefolder. Review Source Response from Fullsteam August 25, 2022 Hi Aaron, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Thanks for being a valued customer! Regards, The BlueFolder Team JK Justin K. President Mechanical or Industrial Engineering Used the software for: 6-12 months ### "HVAC/R Company " January 20, 2022 5.0 Love it! Pros It is a fairly simple product to use, all of our techs really enjoy how easy it is overall. Cons We don't use this product to bill our customers. Once a call is billed, we have to delete the work order or calls will get buried on the main page. Once a call is deleted you have to search for it and reopen the call to see it again. Not hard but it can be a pain at times. Review Source Response from Fullsteam January 21, 2022 Hi Justin, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Regards, The BlueFolder Team AM AMBER M. President Construction Used the software for: 1-2 years ### "Ease in service work operations" June 18, 2020 4.0 This program keeps my operations organized in an easy way. I am sure I don't even use half the features in which I would like to be able to learn more about the options to see if it will help my operation even more. Pros The flow of a work order, from quote, to executed work order an scheduling, to completion of work order with a signature feature, to batching work orders to Quickbooks Cons Lacking a Drag and Drop feature and project management Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) I needed better capabilites to execute work orders Review Source JP Justin P. Owner Construction Used the software for: 6-12 months ### "Great Platform" October 26, 2023 5.0 Pros Great FSM platform for our business as well as many of our industry partners Cons Software is a little bulky and takes time to learn, but other than that it is great Alternatives considered [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Review Source VR Verified Reviewer Security Guard Used the software for: 6-12 months ### "Excellent software with amazing customer service" April 16, 2018 5.0 Pros BlueFolder is very easy to use and available on multiple devices. The software has helped myself and the team stay organized and efficient. The structure is very simple to use but has plenty of features available. Cons The only thing I would like to see improved are more customizable report features available to either create or pull from. Review Source LS Leslie S. Service Administrator Mechanical or Industrial Engineering Used the software for: 1-2 years ### "One stop shop" April 23, 2020 5.0 Excellent. \[SENSITIVE CONTENT HIDDEN\] our sales support has been wonderful and is a pleasure to interact with when we need help. Pros Bluefolder is excellent for our facility maintenance division. The ease of being able to enter customers, schedule calls, add notes, photos, tracking past services, and setting up future services. Time tracking for our service guys The overall software is very effortless and has become vital to our company. Cons Currently, I have no issues with bluefolder. Review Source Response from Fullsteam May 1, 2020 Leslie, thank you for taking the time to leave a review and for being a valued customer! Pete H. President Used the software for: ### "Finally found software for our service business" January 21, 2012 5.0 Would recommend to any service company who would like a simple interface for both users of the company and for end-users submitting service requests. My technician who like many other technicians doesn't really like change, but liked this software immediately upon trying it. Pros Ease of use. We have tried other web-based service software providers and they just didn't fit our needs. For us it has to be easy to use or it won't get used and that is exactly what happened with the other software we tried. Now, we can enter a service request when someone calls our cell phone quickly and easily right from our Iphones. The new request is emailed automatically to the customer who can then track the progress of the request. I have had compliments from customers in the last couple of days saying how much they like the ease of use and simplicity. Cons Would like to have the ability to do estimates in BlueFolder. I spoke with the salesperson and he said it will be available in the not to distant future-Hope so. Review Source KO Ken O. Managing Director Construction Used the software for: 2+ years ### "Integration" May 31, 2020 4.0 Overall Bluefolder has help our team keep organized and keep the lines of communication open. Pros That it integrated with QBO our accounting software. Cons That Bluefolder is not backwards compatible with QBO unless we want to spend more money developing it. Review Source VR Verified Reviewer Trade Marketing and distribution Market Research Used the software for: I used a free trial ### "Blue- folder" July 14, 2021 4.0 Pros "Ability to manage field technicians and give them with the information they need to execute their jobs. The ability to bill using QuickBooks integration." "You can also control who sees what data (workers, clients, and vendors), which is fantastic." "We had a lot of fun with the team scheduling on this; it worked well for us and helped us organise our schedule." Cons "It lacks a Drag and Drop feature as well as project management." "Lack of Unsecured Email Passwords and Email Addresses, Limited Customer and Worker Customization." Review Source LP Licette P. Supervisor Construction Used the software for: Less than 6 months ### "Starting" September 12, 2022 5.0 We are still entering the data to be able to use it. Pros The mobile App. I love it. And how friendly the software is. Cons That don't have the option to customize it more Reason for choosing BlueFolder Blue Folder create work order and is easy to use. Switched from [AyaNova](https://www.capterra.com/p/124563/AyaNova/) Don't have updates Review Source Talk to a Capterra advisor for free and get results within 15 minutes.