# Page 3 | BlueFolder Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is BlueFolder the right Service Dispatch solution for you? Explore 93 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/109930/BlueFolder/reviews --- BlueFolder 4.7 (93) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 8th, 2026 # Page 3 - Reviews of BlueFolder ## Showing most helpful reviews Showing 51-75 of 93 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carl L. Owner Information Technology and Services Used the software for: 2+ years ### "BlueFolder saved our company and allowed us to grow!" April 10, 2020 5.0 Additionally, 's customer service was top-notch. Anytime we had a question, they had an immediate answer. Pros We were burdened with heavy software that required a million clicks to get the simplest things done. Then, we found . It gave us everything we needed to store customer information, schedule service tickets for our employees and most importantly, close tickets and get paid quickly. The software's simplicity allowed us to put our focus on growing the company. Cons We found no cons with the software. Review Source Response from Fullsteam April 24, 2020 Hi Carl, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Regards, The BlueFolder Team Robert B. Recreational Facilities and Services Used the software for: 1-2 years ### "Very easy to use and to the point." March 4, 2016 4.0 I have been a user of Blue Folder since 2009. I have always kept an eye out for other applications to make sure I was get the best bang for my buck. I have spent hundreds of hours testing other systems and I can tell you this app is the only one that makes it easy and a very short learning period on how to use the app. The best feature they have is the customer notifications. That alone is worth the price. They make it so easy to communicate to my customer and they tell me that they love it!! Our customers are aware of what is going on every step of the way. Pros Customer Notifications Ease of use Very pleasing to look at The customer support team treats me like a family member and not just another customer. The get customer service beyond just being there when needed. Cons At the time there is no way to accept online payments. But they have told me that is in the works. Review Source Response from Fullsteam March 23, 2016 Thank you for your positive review and being our customer for the last 7 years. We are pleased that we have made such a positive impact on your business and the service you provide your customers. We hope you are enjoying all of the enhancements in the software update that we deployed last week. And thanks for your suggestions – they are helpful as we work to make BlueFolder better with each new update. JC Judson C. President Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Electrical Contractor" August 28, 2022 5.0 Great Choice!! Pros Ease of use and customization! Cons We need a proposal tool, and to be able to move line item up/down Review Source JR Jonathan R. President / CEO Telecommunications Used the software for: Less than 6 months ### "CTM BlueFolder Review - Best $ We Have Spent So Far!" October 3, 2022 5.0 This has been so far the perfect software for us to transition from running the day-to-day operations off of a spreadsheet - to using an actual CRM type of solution. The functionality is all that I need it to be and the cost is not prohibitive. I absolutely love . Pros I like the intuitiveness of this software the most. I logged in and hit the ground running. Super easy to navigate and doesn't have a bunch of bells and whistles that I don't need. This software does what it does VERY well. Cons Nothing really to mention here. Maybe as more time passes, I will find something. Reason for choosing BlueFolder I chose because I turned a friend's company on to this years back, and I recently discovered that they are still using it! Their company is successful - so, BlueFolder must have been a good choice! Review Source arnold K. Développeur logiciel Wholesale Used the software for: 6-12 months ### "BlueFolder, un logiciel de gestion de services efficace mais perfectible" September 13, 2023 5.0 Pros \- Facile à utiliser et à configurer- L'interface est intuitive et personnalisable- Il y'a des fonctionnalités complètes et adaptées aux besoins de mon entreprise- Il s'intègre aisément avec d'autres applications comme QuickBooks, Outlook ou Google Calendar- Le support client est réactif et disponible Cons \- Tarif un peu élevé par rapport à la concurrence- Pas de version mobile native, seulement une version web responsive- Quelques bugs et lenteurs parfois Review Source CN Chris N. Owner Security and Investigations Used the software for: 2+ years ### "Solid system" August 24, 2022 5.0 Pros is easy to use and customize to our needs. We primarily use it to track our customers and service tickets. Cons There is nothing that comes to mind at this time Review Source Response from Fullsteam August 25, 2022 Hi Chris, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Thanks for being a valued customer! Regards, The BlueFolder Team MF Marijo F. General Manager Construction Used the software for: 2+ years ### "BlueFolder is a great tool" August 23, 2022 5.0 Pros The feature I like most about this software is the ability to easily create work orders and assign to the technicians. Everything is saved, and easily accessible. Cons I haven't compared pricing with other software programs so I am not sure whether the pricing is competitive or not. Review Source Response from Fullsteam August 25, 2022 Hi Marijo, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Thanks for being a valued customer! Regards, The BlueFolder Team SC Stephanie C. Owner Facilities Services Used the software for: I used a free trial ### "Excellent Support and Wonderful features not found on many softwares out there" October 26, 2022 5.0 I have only been using for a few days but love it already Pros I love the contractor feature of dispatching service requests by email and text and the corresponding email importation of information directly into the individual work orders Cons Definitely need support assistance in getting going but once you start working with it becomes much easier Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) The other softwares were very manual. I was looking for something to streamline processes and really save time. Review Source SM Savannah M. Service Coordinator Architecture & Planning Used the software for: 2+ years ### "All Weather" September 12, 2022 5.0 Great! Pros I love the visibility that provides for our open Service Requests. Cons I would like to drag and drop tickets to move the tech/dat its assigned to. Review Source JM Jeremy M. Operations Manager Machinery Used the software for: 6-12 months ### "Great software" August 28, 2022 5.0 Pros The ease of use and how efficient and effective it is. Cons Could have a little bit better mobile version. Switched from [FieldPro](https://www.capterra.com/p/211097/FieldPro/) offers so much more and great ease of use. Review Source GT Geoffrey T. Owner Management Consulting Used the software for: 1-2 years ### "Blue Folder - Maintenance Work Order" January 20, 2022 5.0 Great customer support during the initial setup and customization of the software to import all of our customers for a property management company. Pros The software is easy to use and adaptable to our needs. The Quickbooks integration is crucial and works well. Hopefully we can get some minor fixes to the imported fields for matching classifications. Overall it works great! Cons nothing so far, it all just works GREAT! Review Source Response from Fullsteam January 21, 2022 Hi Geoffrey, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Regards, The BlueFolder Team PC Paula C. Service Manager Consumer Services Used the software for: 2+ years ### "BLUEFOLDER WILL HELP YOU GROW YOUR BUSINESS" April 6, 2017 5.0 We have been using for five years to schedule and manage a very, busy elevator service department. Without BlueFolder we would not have been able to grow our company by 50%, It allows us to provide the type of information that the technicians need in the field to do their job and the home office to manage all of the customers and equipment. The System has a lot of ways to customize the information specific to your company's needs. Their customer support is extremely helpful and always accessible when needed. This was the single most effective decision we have every made and I highly recommend this system. Pros The ease of data entry. The ability to manage technician's in the field and provide them with the information to do their job. The ability to integrate with QuickBooks for billing. This system has enabled our company's department to grow by 50%... Cons Would love to be able to link multiple data sets for custom reports. Review Source SS Samantha S. Vice President Construction Used the software for: 2+ years ### "Amazing Product with Great Customer Service" April 27, 2020 5.0 Our experience has been great. We started with them as a small company and as we have grown over the last 8 years so have they and the updates fit right along with our needs. Customer service always responds very quickly and is very helpful! Pros The scheduling and team calendar feature, also the ease to customize the system to fit your business needs. We also like that it tracks equipment in one place. You can also customize who sees what information (employees, clients and vendors) which is awesome Cons Right now the only feature I want to see if contracts able to be billed on use so you can track how many hours you use for an unlimited contract and still bill it Review Source DK Dan K. Owner Information Technology and Services Used the software for: Less than 6 months ### "Great so far!" December 19, 2023 5.0 Pros Easy to configure and implement. The pricing was right. The team is easy to work with. Cons Maintenance contracts are not directly tied to the equipment covered. Review Source KH Kristy H. Property Manager Real Estate Used the software for: 2+ years ### "BlueFolder is easy to use to manage work orders." September 5, 2017 4.0 The software is easy to use and has some great functions. The best feature is being able to sort by job, property, etc. I LOVE having the search bar - I use this every time I enter a new service request. It helps being able to go back and see all the jobs for a specific property - or even all the jobs with one specific issue. Pros It's easy to look up past work orders (so I can see when something has been previously done with a property). It's very simple to set up new properties and contacts. The invoices are very professional looking and transfer nicely to QuickBooks. Cons I wish this software would integrate with Buildium - would be much easier to use if I didn't have to export to QuickBooks, download, then reupload to our management software. I also find it a pain to contact customer support to do basic functions like adding a user or removing a user. Review Source VB Valeria B. Administrative Assistant Graphic Design Used the software for: 6-12 months ### "Very easy software to use" August 29, 2022 5.0 Great experience! easy to use and work with. Pros Easy navigation between tabs and get access to all areas Cons I do like everything so I cant say anything here...lol Reason for choosing BlueFolder It has all we need in order to create orders and bill customers Review Source AM Aaron M. Operations Manager Construction Used the software for: 1-2 years ### "Bluefolder is a nice product but...." August 23, 2022 5.0 Pros We use this everyday for everything we do. Keeps everything in one place Cons A PDF reader for adding attachments. taking a picture and uploading is fine. However using that later is a royal pain when going to print something off. We currently have to use another app to make the attachments such as receipts a pdf then upload to . Review Source Response from Fullsteam August 25, 2022 Hi Aaron, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Thanks for being a valued customer! Regards, The BlueFolder Team AM AMBER M. President Construction Used the software for: 1-2 years ### "Ease in service work operations" June 18, 2020 4.0 This program keeps my operations organized in an easy way. I am sure I don't even use half the features in which I would like to be able to learn more about the options to see if it will help my operation even more. Pros The flow of a work order, from quote, to executed work order an scheduling, to completion of work order with a signature feature, to batching work orders to Quickbooks Cons Lacking a Drag and Drop feature and project management Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) I needed better capabilites to execute work orders Review Source KH Keith H. Owner Furniture Used the software for: 2+ years ### "Helps with everyday business" August 28, 2022 5.0 It’s been very easy to handle Pros Everything is easy to use. Service order creation is a snap Cons At first the billing was not efficient for my type of billing. Review Source JP Justin P. Owner Construction Used the software for: 6-12 months ### "Great Platform" October 26, 2023 5.0 Pros Great FSM platform for our business as well as many of our industry partners Cons Software is a little bulky and takes time to learn, but other than that it is great Alternatives considered [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Review Source MM Maricel M. Service Manager Consumer Goods Used the software for: 6-12 months ### "Italkraft" January 19, 2022 5.0 It has make a difference in the way we run the service department as we can have more control. Pros Its easy to use and lets me stay organized in every way. Cons The reports that you can do should be more friendly to do and more customizable. Reason for choosing BlueFolder Easy to use Review Source LS Leslie S. Service Administrator Mechanical or Industrial Engineering Used the software for: 1-2 years ### "One stop shop" April 23, 2020 5.0 Excellent. \[SENSITIVE CONTENT HIDDEN\] our sales support has been wonderful and is a pleasure to interact with when we need help. Pros is excellent for our facility maintenance division. The ease of being able to enter customers, schedule calls, add notes, photos, tracking past services, and setting up future services. Time tracking for our service guys The overall software is very effortless and has become vital to our company. Cons Currently, I have no issues with . Review Source Response from Fullsteam May 1, 2020 Leslie, thank you for taking the time to leave a review and for being a valued customer! JC Juan C. Consultant Computer Networking Used the software for: 2+ years ### "Work orders for IT" August 28, 2022 4.0 Use it everyday, very easy and useful Pros Easy to use. Cloud based. Available from anyware. Cons Customer portal too simple, needs more reporting options. Review Source KO Ken O. Managing Director Construction Used the software for: 2+ years ### "Integration" May 31, 2020 4.0 Overall has help our team keep organized and keep the lines of communication open. Pros That it integrated with QBO our accounting software. Cons That is not backwards compatible with QBO unless we want to spend more money developing it. Review Source VR Verified Reviewer Trade Marketing and distribution Market Research Used the software for: I used a free trial ### "Blue- folder" July 14, 2021 4.0 Pros "Ability to manage field technicians and give them with the information they need to execute their jobs. The ability to bill using QuickBooks integration." "You can also control who sees what data (workers, clients, and vendors), which is fantastic." "We had a lot of fun with the team scheduling on this; it worked well for us and helped us organise our schedule." Cons "It lacks a Drag and Drop feature as well as project management." "Lack of Unsecured Email Passwords and Email Addresses, Limited Customer and Worker Customization." Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.