# Page 4 | BlueFolder Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is BlueFolder the right Field Service Management solution for you? Explore 92 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/109930/BlueFolder/reviews --- BlueFolder 4.7 (92) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 8th, 2026 # Page 4 - Reviews of BlueFolder ## Showing most helpful reviews Showing 76-92 of 92 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MP Mike P. President Used the software for: ### "Best online service team software" July 3, 2011 5.0 I would consider Blue Folder to be a "pillar" of our business. It is as important has as our accountant, lawyer, sales team, support team, etc. I do not think we could operate without it. Pros I like how the software is updated on a monthly basis and updates are distributed automatically. Improvement suggestions are encouraged and often make it into a future update. Uptime is 99.9%. All data is automatically backed up online. I really like how you can search the service call titles and the comments. This makes it easy to find a solution to a problem we have dealt with before. We also like the mobile edition on our Android phones. The technicians are automatically alerted to schedule changes and can easily lookup maps, driving directions, gate codes, special instructions, etc. However, the best feature is that the software is focused on service businesses, which means that the interface is simple, yet powerful. It saves us many hours over the old way we managed our service team. Cons It is very hard to come up with negatives. And when you find a problem, their development team immediately responds to your request and suggests workarounds. Or at least promises to consider the request for the future upgrade. Review Source DM Deb M. Office Manager Management Consulting Used the software for: 2+ years ### "Meets our industry need like no other program" December 17, 2015 4.5 Pros The website is easy to use and intuitive. We have never experienced any downtime with it and find their customer support helpful and responsive. We have a unique niche in the senior service industry and found that this software meets our needs like no other. Cons We like least the cost per user since we don't take advantage of much that the site offers. It would be nice is the fees could be based on what functions we use. The capability to upload documents and photos would also be a plus. Additionally, there is currently no access to the mobile app for our "technicians", only "administrators". Review Source MR Miles R. VP Service & Training Industrial Automation Used the software for: 1-2 years ### "Organized Accountability " May 18, 2020 5.0 Pros Visibility, Reporting Reduces overall touches once you can see and correct. Cons Contacts doesn’t really work the way we need them too. Review Source jC jerome C. engineer Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Blue Folder service software " June 17, 2017 5.0 Blue Folder Basic simplified portal use for employees and customers. Equipment tracking and customer management, straight to the chase service management software Pros Clean dashboard , packed with information , very easy to use software and App. The integration with quicken books is included with this software. Cons Lack of Unsecured email passwords and email addresses , limited of customization of customers and workers , Review Source LP L.J. P. President Facilities Services Used the software for: Less than 6 months ### "Great product and SUPERIOR customer service" April 6, 2017 4.0 Blue Folder was the perfect fit both functionally and financially for my start up business (National HVAC management). There are a few things that I wish the software could do (i.e. Quoting) but it is my understanding that Blue Folder is constantly working hard to upgrade and add functions to the system for the benefit of their clients/users. The customer service and support with Blue Folder is EXCELLENT. My representative on the Blue Folder Team when I have questions has always been very helpful, friendly and quick to get back to me. Choosing Blue Folder for my software needs was a great decision, can't imagine my new start up without them. Pros Ease of use, cost and support Cons Would like to see added functions OR at least the ability to possibly pay for specific changes/upgrades that would benefit and make it a better fit overall for my business. Review Source BF Buckley F. President Used the software for: ### "Blue Service for web based scheduling and customer data base" July 15, 2009 5.0 Like many small businesses, my employees don't come into the "office," our small Senior Service company dispatches employees from their homes. The laborious process of sending information by email was revolutionized by a web based scheduling and data base called BLUE SERVICE. Now my employees can login from home to view their schedules- the who, what and where of the service appointment they have been slated to fill. They have access to their client's contact information, locations, and also notes about each client's individual needs. It only takes one administrator to enter the information and any employee available for the job has access to all the information they need- right from their homes. BLUE SERVICE cut down on time-consuming administrative tasks by about 70% and the information is uniform, organized and easily accessible. Pros Web based so our staffers can check their schedules, service details and customer information online. Easy to use, intuative. Cons We wish they would have a SEARCH capability, so that we could easily search for appointments. Review Source AP Anthony P. Service manager Construction Used the software for: Less than 6 months ### "Such a great HVAC/Plumbing service software package" April 6, 2017 5.0 I have had nothing but a great experience with BlueFolder so far. Easy to use and access from anywhere or any device. Support, I can't say enough. Awesome!! They are quick to reply and extremely polite and courteous. I get my answers quick. Regular updates keep them on the cutting edge to allow them to offer us the best experience. They will customize upon request as well. I would recommend this to a friend! Pros Accessibility. The info that is available to my techs in the field. That it is cloud based and I can get what I need from anywhere and any device. Cons Nothing yet Review Source JH Jeramy H. Used the software for: ### "Love it!" March 13, 2015 4.0 We've used it for two years, have 30 techs, and love it. The appointment/work order bubbles are user friendly and easy to look at. Creating work orders is super fast and easily searchable afterwards. I'm able to add their calendars into my google calendar so I know where they'll be at any moment while I'm out of the office. Customer service reps are fast and friendly, the site has been down only twice in two years. The billing feature isn't as efficient as quickbooks, so we import the info there. One change I would like to see is realtime clock in/clock out for the techs so there're unable to alter them. Perhaps expanding on the 'recent activity' section on the dashboard would be good too. Review Source JS Joe S. field support Used the software for: ### "Bluefolder a must have for service companies." July 21, 2011 5.0 We highly recommend Bluefolder to those in the service industry. Pros Easy to use Available anywhere anytime Reasonable pricing Quick response from bluefolder support Customer portal enables our primary customer to view our activity without the need for phone calls. Cons 1\. When service request is assigned to technician and email is sent from Bluefolder, It would be great if the email could keep its format for ease of reading. 2. Constant feed on new service requests without having to refresh page. Review Source DA Dexter A. Used the software for: ### "Best software out there for Managed IT Providers" June 18, 2015 5.0 I've looked at at least 40 different companies out there that host ticketing systems for Managed service providers and obsoletely none of them came even close to Blue Folder. I really missed not having Blue Folder around. I truly recommend it anyone. It comes with all important features right out of the box. Many of which are completely missing from similar software. And it's extremely easy to use. Review Source CA Chris A. President Used the software for: ### "IT Service Provider Point of View" July 14, 2015 5.0 Having gone through so many of the industry software solutions over the years, i found BlueFolder to be the perfect match. Our customers like it, our engineers use the ticketing system. BlueFolder is the balance I am looking for in terms of price, performance and easy of use. Most packages are an overkill that waste time and money. BlueFolder is the opposite in a very good way! Review Source DD David D. President Used the software for: ### "We love this product - Great Job Blue Folder" April 8, 2015 5.0 We've used it for over 5 years and are very happy with this software. The support has always been great (although we rarely needed it). The system is always up and online, is very reliable, and overall easy to use. We are constantly approached with competing products and they are much more complicated, and more expensive so its a no brainer. Review Source ES Elger S. Sales Manager Computer Software Used the software for: ### "null" March 12, 2018 5.0 Review Source CC Connie C. Admin Assistant/Accounting Used the software for: ### "Love the Program " March 17, 2015 5.0 Love the Program, even more love the support. I am very impressed with how easy it is to ask a question and get the RIGHT response back in just a little while, not days. Everything is on the straight up! Thank you for all you do. Review Source TS Tommy S. President Used the software for: ### "We use it for heating, air conditioning, and plumbing service calls." May 2, 2016 5.0 Our technicians in the field use it on their phones and laptops to view their schedules, complete work orders, look up service history, etc. Review Source MP Mark P. Operations Used the software for: Less than 6 months ### "Our team loves it! " April 16, 2018 5.0 Pros We really enjoyed the team scheduling on this it was effective for us and helpful we organizing our schedule Cons We didn't evil as all the other features as much as we should have or could have but I really don't have anything negative to say Review Source AL Andrew L. Engineer Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Blue folder maximizes productivity " January 16, 2019 5.0 Pros Blue folder makes the field staff stand apart and above the competition. Scheduling and job tracking. Cons Haven’t worked enough to find out all the customizable features and look forward to doing exactly that. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.