# Page 2 | TotalMD Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is TotalMD the right Medical Billing solution for you? Explore 66 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/110016/TotalMD/reviews --- TotalMD 4.4 (66) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of TotalMD ## Showing most helpful reviews Showing 26-50 of 66 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DJL Dr. Jerwana L. Podiatrist Health, Wellness and Fitness Used the software for: 6-12 months ### "Podiatry and TotalMD" December 6, 2024 5.0 I was pleasantly surprised by the customer service. I like that TotalMD was quick to respond and understood my needs for my Podiatry practice. Pros I appreciated the ease of transferring from a former EMR system. Cons Building my template was not the most fun process, but it turned out to be user-friendly. Alternatives considered [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[ModMed](https://www.capterra.com/p/124590/EMA/) Reason for choosing TotalMD The cost was efficient and made sense for our needs Switched from [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) The Cyber attack in Feb 2024 prompted us to switch. We were very unhappy with the customer service and regard to our practice by the other company. Review Source AB Amy B. Revenue Cycle Director Accounting Used the software for: 2+ years ### "Software that gets the job done" December 5, 2024 4.0 Pros We use this software for many of our clients and love the user friendliness of the software and the excellent response from the support staff. Cons There are a few items that we have submitted for an update that has taken some time but eventually they are implemented. Alternatives considered [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing TotalMD We use this software for some clients but they did not want to change Review Source CS Celia S. General Manager Medical Practice Used the software for: 2+ years ### "General Manager" February 20, 2025 5.0 Great with the scheduling of patients, and with annual reports. Pros The Multiple work and reports I can get from this program. Cons I haven't run into anything negative. I would have them have more access to different kinds of reports with patient data. Review Source JK Jonni K. Owner Accounting Used the software for: Less than 6 months ### "Awesome billing system" December 6, 2024 5.0 It has been an pleasant experience. The trainer and support are wonderful. Pros The system is user friendly and easy to use. It makes sense. Support is wonderful. Cons Nothing at this time. I really like the system. Alternatives considered [AdvancedPM](https://www.capterra.com/p/90209/AdvancedPM/) Reason for choosing TotalMD Easier to use and price were the major decisions. Switched from [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) Healthwind end of life. System was retired. Review Source SH Sally H. Doctor Medical Practice Used the software for: 2+ years ### "Private practice use since 2009" September 28, 2016 2.5 Pros It provides all the capabilities needed to create 1500s, electronically edit and send them, make corrections, post payments, and keep track of balances. Cons It definitely has lots of bugs. Having designed software before I became a doctor, I appreciate the complexity of the multi level platform. It takes time and motivation to surmount many of them. I have to pay for support, for example if I have a question about technique, I have to buy a punch card of how many calls I am allowed. I have to pay for training if i hire yet another biller. I am now doing my own billing and can figure out most of it, but there are still balances that are off and inaccurate statements. It is a headache but hard to change. Review Source Response from DentiMax February 10, 2017 Dear Sally, Thank you for your review of TotalMD. We appreciate your feedback and the opportunity to address your concerns. TotalMD makes every effort possible to thoroughly test and release error free software. On occasion, as with any software program, our customers may encounter instances in which the software does not perform as they expect. We value and encourage this feedback from our clients so we can continue to ensure the product is of the highest standards. We also issue free Service Pack Updates which are designed to fix any minor items we find after a release (just like updating an app on your cell phone). Service Pack Updates are always free and available for easy download by the customer. We do have an in-house support team available, and their ability to assist you is increased with a current support contract, which allows them to log into your computer and see what you see. However, Support would be happy to walk you through any troubleshooting necessary, even without obtaining a support contract. Our support department is also always available to discuss any instances you’ve encountered in which TotalMD is not performing as you expect, and will report those issues to program development as necessary. In many situations, these issues can be resolved by having a short training session, or changing program settings, without the involvement of programming/development. TotalMD never requires you to purchase additional training for new office staff, however, we do offer training sessions available for purchase in one hour increments should you choose to have a TotalMD trainer conduct a live training session to cover basic functionality. Of course, you always have the option of providing your new staff with training by one of your existing staff members, in addition to the numerous webinars and training videos we offer for free on our YouTube channel. We have attempted to contact your office to address these concerns but have been unable to reach you. Please feel free to contact our support department so that we may further discuss your experience and help you to your satisfaction. Thank you again for your feedback. Raees A. Medical coders Hospital & Health Care Used the software for: 1-2 years ### "Appointment to doctors notes " September 17, 2022 3.0 We are using this for behavior health Claims and user of this product know how perfectly this is working for healthcare billing services Pros You need a few minutes to book a appointment to check coverage of benefits Cons To submission of claim to post a ERA they make very easy step for medical biller Review Source CP CINDY P. OWNER Medical Practice Used the software for: 1-2 years ### "GREAT SOFTWARE" January 26, 2021 4.0 I have had very little problem with TotalMD. I have a rep that calls and checks on me often which is really nice. She then communicates to the programmers to get my issue resolved. Pros I used Medisoft for 20+ years and this was easy for me to set up and use. I bill for Clinics, Emergency physicians and Mental health providers . They have worked with me on reporting and any issue I find. Cons Some reports were wrong and some they could not do for my company. I was used to certain codes IE: for collection purposes and that has not worked out. Hoping the new updates will correct this. Reason for choosing TotalMD TotalMD works like the Medisoft that I had used for 25 years. The staff was very helpful when I set this up. Switched from [Medisoft](https://www.capterra.com/p/163977/Medisoft/) The cost was going up every year and way to much for a company my size. Review Source PB Patricia B. OFFICE MANAGER Medical Practice Used the software for: 2+ years ### "I like TMD" April 12, 2021 5.0 Pros It is an excellent, easy to use product. It is very stable, with very few "glitches" (although some do exist). I love the integration with Trizetto, which is another excellent product. Cons The reports are not very good and when we set up, we had alot of problems that had to be dealt with during our training period, consequently our training was a little poor. However, it is pretty straight forward, so a lot of training is not really needed. We use Amazing Charts as our EMR and the HL7 is only one way, so we have to schedule in AC, not TMD. TMD has an awesome scheduler, which we cannot use. Review Source LF Lisa F. BIlling Manager Medical Practice Used the software for: 6-12 months ### "Almost a year later...still satisfied." February 18, 2021 4.0 TotalMD provides what I need to perform billing for both hospital and office practices. It's easy to use, has a great support team as well as customer service team. The account rep calls quarterly to check in and to see if there are any issues. Over the past year I have dealt with implementation, tech support, training and customer service and everyone has always been extremely nice, helpful and always followed up with me. What a great team! Pros The system is easy to use and user friendly. Since no one is perfect, the system allows you to make corrections fairly simple. Cons The report area is fairly basic in the output. There are several ways to get useful and needed information but the reports are not in a presentable format. I would love to see some updates to the reports presentation. Review Source Response from DentiMax March 4, 2021 Hi Lisa, Thank you so much for sharing your feedback. We're glad that you are finding TotalMD easy to use! Regarding reports, we will be making some updates with the next version of the software. Looking forward to your feedback once that is available! NA NADEZHDA A. Biller/collection manager Medical Practice Used the software for: 2+ years ### "The best!" November 15, 2019 5.0 Did its job! Pros It's simple and affordable to use 😊. Highly recommend it Cons Needs its own clearinghouse link to make it a bit more comfortable Alternatives considered [AdvancedPM](https://www.capterra.com/p/90209/AdvancedPM/) Reason for choosing TotalMD Yes Review Source Response from DentiMax November 18, 2019 Hi Nadezhda, Thank you so much for your review. We are glad that you found the system simple to use. TotalMD now has its own clearinghouse option. You can learn more about it here: https://youtu.be/G4yxXT3sffo Thank you again. We appreciate your business! XG Xavier G. Business Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great Features at a Value Price" October 4, 2019 5.0 Pros TotalMD is packed with standard features of many programs providers use in their office. However, TotalMD stands out with its ease of use and add-on features like TotalMD Communicator and Patient Portal. Both of which come at a low cost. By switching over to TotalMD as a host I get better customer service, timely software updates, and I've reduced my hosting and software cost by nearly fifty percent. Cons Nothing to dislike, the software is customizable to your specialty and it's easy to use. Review Source VS Victoria S. Used the software for: ### "" January 21, 2013 5.0 We are a medical billing/coding company and work with numerous private practice specialty doctors. Prior to switching to TotalMD, our biggest complaint with the previous system was the lack of ease to use. Our employees would have to maneuver over numerous screens/tabs in order to find what they were looking for. The patient ledger was simply a nightmare! It was so difficult to match up "doc numbers" to see what was paid to what. That was the biggest factor of frustration for my staff. It was all too time consuming when they needed to answer patient questions about payments, etc. So, as I went on my hunt for a new practice management program, the readable patient ledger and ease of use was top on my list. After an exhausting search for a program, I finally found TotalMD. Aside from the simplicity of use, the patient ledger was gorgeous. All the line items were organized according to date and each line item had its own readable story. Being able to attach notes to each line item so clearly made everyone's job so much easier. There was no guessing game nor calling another member for explanation on a patient's account. TotalMD's reports (customizable!) are glorious. I was able to get any report I wanted. I could request for any type of filters imaginable. TotalMD is by far, the easiest and most comprehensive of all the products I researched. For small to medium sized practices, it is a dream come true. Easy to use, easy to customize and all my doctors absolutely love the scheduling feature. I can auto post e.o.bs directly onto TotalMD from my clearinghouse and my doctors have seamless connections with their EHR programs. I cannot rave about how much time TotalMD has given back to me and my staff thanks to their easy to use, easy to read, easy to customize program. They have great tech and sales support. We are never left more than a day without some sort of answer or communication. TotalMD really delivered 5 stars on this product. Review Source AH Angie H. Office manager Hospital & Health Care Used the software for: 1-2 years ### "Truly Total MD is the total package" December 14, 2019 5.0 Pros I love that it's an all in one. No more having to run 2 or 3 different programs to schedule patients,run payroll and keep records. It makes it so easy to keep track of insurance information including which claims have been paid and which ones are still pending. It helps in scheduling so no more double booking and it efficiently keeps track of payroll because we all know a properly paid employee is a happy employee. Overall it makes my job so much easier and keeps the office running smoothly. Cons It can be a little slow in the mornings when we reboot the computers but other than that I have no complaints Review Source RC Robert C. Billing Manager Financial Services Used the software for: 1-2 years ### "Great software but could improve in institutional billing" July 19, 2018 4.0 I currently use this software and am not considering leaving. Pros Mostly great customer service and fairly responsive. Our concerns seem to actually be taken into consideration. Claims submission is easy once completely set up. Cons They are not set up completely for institutional billing although there have been many improvements. We have not had access to submitting claims in ANSI format however one of our facilities has started beta testing ANSI claims for them so I don't see that being an issue in the future. Review Source LG Laura G. Used the software for: ### "" January 18, 2013 5.0 I own a small billing company and was just starting out when I needed a better management system. I have over 25 years experience in billing and management, in those years I have implemented several of the top of the line systems. I have to say that TotalMD has been the best and easiest by far, who would have known that an affordable system would be the best! I started with the basic and just upgraded to the Avanced version. I have been extremly happy with my system and with the support that I get from customer service. I know from past experiences with other systems that they seem to get most of your money when it comes to the support, not with TotalMD. They let you go at your own speed of training, they do not pressure you to train. They let you use the system and then just call when you get ready for some training or you just need a little help with small tasks. I have been loving the reports that they can produce, they can make just about any report you want for a very reasoable price and in some cases they do not charge, just depends on how extensive the report is. You can also create your own if you have some knowledge in that area. I would highly recommend (and do) to anyone looking for a reasonable system that will do anything you want and need. There is no yearly fee which is unheard of with other systems, that is one area that really caught my attention. I have worked on several systems over the years, expensive systems and you can trust me when I tell you this one has risen to the top, I cannot see myself using any other system! Review Source GH Ganesh H. Used the software for: ### "" January 10, 2013 5.0 We are a busy 3 pediatric board certified doctors group in Flower Mound, Texas and we have been in practice for the last 24 years. Our old practice management software MEDX which we have used to manage all aspects of our practice was approaching to end of its life and we needed to replace it. About two years ago when we started looking for something to replace our previous practice management software program and we realized there were many solutions available. We started doing some research to try to narrow down our options. We wanted something affordable but that still gave us all the features we needed. We really hoped there would be something that fit both of those needs and luckily we finally found it with TotalMD. Not only is TotalMD extremely affordable compared to the other options out there but they also provide a feature rich program that we have been able to customize for our needs. It also is extremely easy to learn and the staff is very grateful for that. The worst part about switching programs is that first few months when people are trying to learn and understand the new program. For us, with TotalMD it was as easy as 1,2,3. We finally switched to TotalMD in May, 2012. We literally did not lose a single hour of production or anything when we switched over to TotalMD. The transition was more seamless than I could have imagined. When I talk to other doctors about our experience they are flabbergasted by our awesome experience. It is also great to know that we can always call and speak to someone that can help us out at any time. They really seem to care about us whenever we call (which is hardly ever since the system is so great) and they are always very helpful. We couldn’t be happier with our decision to switch and we always recommend TotalMD to other offices. Review Source KB Karen B. Insurance billing Medical Practice Used the software for: 2+ years ### "Very Happy Customer" January 26, 2021 4.0 They are always very helpful. Pros The ease of getting support when needed. Cons I don't feel that I got enough training. Switched from [Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/) Allscripts no support help. Review Source RV ROSE V. Director Hospital & Health Care Used the software for: 1-2 years ### "CISTOMER SUPPORT" February 7, 2021 5.0 Pros THE EASE OF OPERATION AS WELL AS CUSTOMER SUPPORT FROM \[SENSITIVE CONTENT HIDDEN\] Cons THE ONLY ISSUES THUS FAR ARE THE NAMES OF THE REPORTS. OTHERWISE THE SYSTEM WORKS FINE FOR MY NEEDS. Reason for choosing TotalMD PRICING IS ONE OF THE REASONS ALTHOUGH NOW THE PRICING SEEMS TO BE A BIT HIGH AS WELL AS THE OPTIONS OF THE TYPES OF REPORTS I AM ABLE TO ACCESS. Review Source MC Mark C. Physician Medical Practice Used the software for: Less than 6 months ### "Many great features for the price" January 26, 2018 4.0 Overall good value for the price. There are 3 levels of service/features/prices. We had a catastrophic failure of our previous practice management system and had to quickly choose software to meet our needs. The install was quick and smooth. Training was well done. Program is easy to use. The fully functional demo was a great tool to help us learn how to use the program before it was installed. The other practice management software venders we contacted had live demonstrations or demo videos you can watch but no fully functional demo to download and use. Being able to play with and learn on the demo helped us make our decision to go with this software. We feel like we chose the right software for our needs. Pros Great features, Easy to learn, Good training and support, Customizable Pages, Text reminders, Interactive real-time texting, Customizable scheduling templates, Customizable reports. There is a fully functional demo you can download and instantly play with. There are a number of training videos on YouTube. You can learn by watching these videos while playing with the demo before you buy anything. Cons Small Icons, No way to enlarge fonts, Received texts do not show patient's name, No patient recall for lost patients, Review Source TJ Tracy J. Owner Financial Services Used the software for: 2+ years ### "Diamond in the Rough" June 22, 2017 5.0 I love how they charge me by user instead of by provider. This allows me to serve small practices cost effectively. Pros A very feature rich program for an affordable price. They also have fantastic customer service and support that is completely US based. Cons I wish they had an address verification tool built into the software. I am told they will have that when the next version is released. Review Source DR Debbie R. Owner Medical Practice Used the software for: 2+ years ### "Good Software" November 21, 2018 5.0 Great Pros The ease of usage and the customer service is great Cons Some times while typing in the account number, the screen would flip off it but once you hit Enter, the patient's account would pop up anyways. It was just typing where you could not see the curser. Review Source JH Janice H. Used the software for: ### "" February 2, 2013 4.5 Our company operates a medical billing service and we also provide software and training to medical practices and other medical billing companies. We have been resellers of Medisoft for the past 18 years. We discovered TotalMD three years ago and it was love at first sight. Here's what we love about TotalMD: TotalMD is very easy to use. Just about anyone can learn to use this software in a few hours. The navigation around the program is great and it has all the features you need for billing and scheduling. Medisoft users can move to TotalMD very easily because it does a seamless conversion of Medisoft data and the program similarities make it very easy to learn. TotalMD is very reasonably priced and has a lot of extra features you will appreciate like email appointment confirmations, automatic EOB posting, an electronic claims module, and direct connectivity to several electronic health records systems. The software is designed so that most tasks can be done from the patient ledger window. The color coding makes it easy to review patient accounts and reallocating payments is quick and easy. The technical support at TotalMD is superior to any software company I have every worked with. Everyone needs some technical support occasionally, and I have always gotten courteous and timely help when I need it. Review Source JR Judy R. Doctor Medical Practice Used the software for: Less than 6 months ### "mixed results" September 16, 2016 3.5 Pros the product was well supported and my questions were answered promptly Cons it was not easy to transfer the data from the existing program. The vendor is in AZ which is in Pacific time when we have Daylight Savings Time Review Source Response from DentiMax December 9, 2016 Judy, thank you very much for letting us know your feelings about the TotalMD product as the feedback we get from customers is very valuable to our company. I did review your account and I understand a little bit better where you are coming from in your review. I know you were made aware of this at the time of purchase you but I want to remind you that you purchased the TotalMD Essentials program which is the most basic program we offer. At the $199 price tag it is very limited in its functionality and it not quite as easy to use. If you would like the ease-of-use and functionality that our other customers enjoy then please consider our other programs that are specifically designed for that. Also, it is important to note that the conversion was a little more difficult because you purchased our tool for $199 so you could do it yourself. I don’t know of any other company that allows you that option so you can save that money instead of using our conversion services but we are glad you took advantage of it. In the future, if you have any ideas, questions or concerns regarding TotalMD then please feel free to contact us. We look forward to continuing to work with you and we very much appreciate your thoughts. JE Jodi E. billing specialist Health, Wellness and Fitness Used the software for: 6-12 months ### "Friendly customer service!" December 6, 2018 5.0 We are a small Chiropractic office with one provider. I feel like Total MD was great for our practice and very affordable. Pros I like our customer service rep. ! She was awesome with answering all my questions. It was a painless switch from my previous software. I feel it's a good deal for a small to medium office. Cons I wish there was a manual for training that I could have referred to from time to time. But I always received good support on the phone. Review Source JT Judy T. owner Medical Practice Used the software for: Less than 6 months ### "Cant get kinks worked out to even start using ehr" August 14, 2020 1.0 Pros the practice management part is adequate. Cons We been trying to set up our templates for six weeks and it is still a mess. may have to go with another ehr at this point. Review Source Response from DentiMax August 25, 2020 Hi Judy, Thank you for taking the time to write a review. We're sorry to hear about your experience. We customize the EHR templates for our clients which does take time and input from the provider and/or staff member who is involved in the implementation. While our team can typically complete the templates in a few days, it can take longer depending on the complexity of the template and the client's availability to provide feedback and input. We request that our new clients provide their existing templates as a baseline for what they are looking for so that we can tailor your templates to your needs and preferences. We did not receive templates from your team until after you wrote this review. Despite that, our team has spent several hours working with you and your team to create your templates based on the input we did receive. We will continue to work with you and your team to create templates that meet your needs, based on the feedback you provide. Talk to a Capterra advisor for free and get results within 15 minutes.