--- title: "RXNT Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RXNT Software - reviews, pricing plans, popular comparisons to other Pediatric products and more." source_url: "https://www.capterra.com/p/110018/rxnt/" page_type: "product" language: "en" --- # RXNT Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RXNT ## What is RXNT? RXNT’s integrated, ONC-certified suite of medical software optimizes clinical outcomes and RCM for your practice. Get cloud-based Practice Management with Billing/RCM & Scheduling, Electronic Health Records with Patient Portal, or EPCS/E-Prescribing (eRx) software. Predictable, transparent pricing includes free setup, training, support, mobile apps, and more. Our unified “Full Suite” system employs a secure, central database so your data passes through every product in real-time, from anywhere. ## What is RXNT used for? [e-Prescribing](https://www.capterra.com/eprescribing-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Patient Scheduling](https://www.capterra.com/patient-scheduling-software/) Recognitions Shortlist Overall rating Based on 498 user reviews Reviews sentiment Positive 86% Neutral 7% Negative 8% Pros & cons Streamlined workflow and templates Intuitive and accessible interface Unresponsive customer assistance Recurring glitches and instability Starting price $32 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - e-Prescribing / 2026 - Electronic Medical Records / 2026 - Medical Billing / 2026 - Medical Practice Management / 2026 - Mental Health / 2026 - Physical Therapy / 2026 - Telemedicine / 2026 - Medical Scheduling / 2025 - Patient Engagement / 2025 - Patient Portal / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Rating Breakdown 4.3 +− Features4.2 Value for Money4.2 Ease of Use4.3 Customer Service4.2 Rating Breakdown 4.3 Features4.2 Value for Money4.2 Ease of Use4.3 Customer Service4.2 ## RXNT Reviewers Verdict Updated September 2026 AI summary - RXNT is well suited to small healthcare practices needing efficient e-prescribing and accessible records management. - Users most consistently value its secure, easy-to-navigate interface and practical prescription management tools. - It supports day-to-day operations by making prescription entry, refills, and pharmacy coordination more efficient for clinical teams. - Buyers report negative points such as contract rigidity, occasional billing confusion, bugs, customer support delays, and some performance issues. - It fits practices prioritizing accessible e-prescribing and workflow simplicity, but may not satisfy those needing flexible contracts or advanced billing features. ## RXNT alternatives Highest Rated [DocVilla](https://www.capterra.com/p/203619/DocVilla/) [5.0 (74)](https://www.capterra.com/p/203619/DocVilla/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203619/DocVilla/) [4.2 (153)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.7 (651)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Tebra](https://www.capterra.com/p/129169/Tebra/) [3.9 (1,383)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/129169/Tebra/) [View all alternatives](https://www.capterra.com/p/110018/rxnt/alternatives/) ## FAQs about RXNT Overview ### What problems does RXNT solve? RXNT solves slow, error-prone prescribing, scattered prescription records, and cumbersome transitions from paper or outdated EMRs by making e-prescribing, refills, renewals, and charting faster and easier. Psychiatrists, physicians, nurses, and small outpatient practices benefit most, especially teams needing controlled-substance prescribing, mobile access, simple staff training, and integrated scheduling or EHR workflows. Answer based on 288 reviews Overview ### Which roles and teams benefit most from RXNT? RXNT is most used by physicians, psychiatrists, optometrists, and nurse practitioners who need efficient e-prescribing, charting, and patient documentation. Office managers, practice managers, and owners rely on it for scheduling, billing, and operational oversight, while nurses, medical assistants, and physician assistants support intake, clinical workflows, and follow-up coordination. Answer based on 497 reviews Overview ### What company size and industries is RXNT built for? RXNT is built mainly for small healthcare organizations, with 82% of reviewers from small businesses and Medical Practice leading at 36%. It also serves Hospital & Health Care organizations at 30% and Mental Health Care providers at 18%, while supporting midsize businesses at 12% and enterprises at 6%. Answer based on 498 reviews Features and Usability ### What are the key features of RXNT? RXNT includes core e-prescribing features like Prescription Management, EPCS-compliant controlled substance prescribing, medication history, refills, and prescription cancellation. Differentiating features include EHR integrations, patient records access, appointment scheduling, and billing tools, with mobile access and pharmacy routing supporting day-to-day prescribing and practice workflows. Answer based on 170 reviews Pricing ### How much does it cost and what fees or limitations are included? RXNT starts at $32/user/month for Scheduling, with Electronic Health Records at 126, Practice Management at 213, Full Suite at 335, and E-Prescribing at 665/user/year. Reviewers often call it low cost and easy to use, but some report annual fees, yearly contract confusion, per-provider pricing, and extra EPCS fees. Answer based on 48 reviews Integrations ### Which third-party tools and platforms does RXNT integrate with? RXNT integrates with RevolutionEHR, MatrixCare Home Health & Hospice, Exym, CodoniX EHR, EMR-Bear, and MD Claim, with additional cataloged connections to Birdeye, DataGrail, EMSOW, and OneMD. Reviewer mentions center on EHR, practice management, and billing workflows, especially data flow, prescribing, and claims upload use cases. Answer based on 94 reviews Getting Started and Support ### How easy is it to onboard and train a team on RXNT? RXNT offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers often say clinicians, solo practices, and small teams learn it within days or after brief training, while nontechnical users and admins handling setup, billing, or controlled-substance workflows may need more time and more hands-on guidance. Answer based on 47 reviews Getting Started and Support ### What customer support options does RXNT offer, and how do users rate the experience? RXNT offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Many users describe support as responsive, helpful, and easy to reach, with quick email replies and live assistance. Others report busy phone lines, delayed ticket follow-up, limited after-hours coverage, and inconsistent resolution for technical issues. Answer based on 130 reviews Security ### How does RXNT handle data security and access control? RXNT uses secure record and file handling, privacy protections for sensitive patient documents, account codes, one-time passwords, two-factor authentication, authenticator apps, and compliant e-prescribing controls for scheduled medications. Reviewers also note that newer authentication steps can feel cumbersome, OTPs may fail, and support for security-related setup issues can be limited. Answer based on 14 reviews ## Who uses RXNT? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined workflow and templates 87% positive reviews out of 135 Most users report ease of use, citing efficient workflows, customizable templates, and seamless navigation between modules. Unresponsive customer assistance 43% negative reviews out of 105 Some reviewers describe customer support as slow, difficult to reach, and often unhelpful in resolving issues promptly. Jane F. psychiatrist, 1 employee. "Used it for years without a problem, but since they're been changing things to increase their cyber security, there's been problems and no customer service to resolve it. " Intuitive and accessible interface 91% positive reviews out of 46 Most reviewers describe the user interface as straightforward, easy to navigate, and highly accessible across devices. Recurring glitches and instability 68% negative reviews out of 79 Some users report persistent bugs, frequent glitches, data loss, and system crashes that disrupt daily operations. Julie R. Physician, 2 - 10 employees. "Finally, I would describe the software as being glitchy requiring the practitioner to log out and log back in." Quick onboarding and training 82% positive reviews out of 39 Most reviewers indicate the training and learning curve is minimal, enabling fast adoption and effective practice management. Bette L. Office manager, 2 - 10 employees. "I was able to understand the program in a few days of training. If I do ever experience a problem or have any questions, I am reached out to within 24 hours and taken care of." Frequent slowdowns and lag 79% negative reviews out of 34 Most reviewers find performance and speed problematic, noting slow load times, frequent freezes, and workflow interruptions. Lauren T. Med director, 51 - 200 employees. "Poor to mediocre at best due to the delays in functionality." ## Features AI summary Based on 724 Pediatric reviews Capterra data shows that buyers of e-Prescribing software rank the following features as their top priorities: - **Patient Records Management** (**68%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**77%**) - **Healthcare Compliance** (**50%**) RXNT supports all three of the features reviewers rate most highly: **Patient Records Management**, **HIPAA Compliant**, and **Healthcare Compliance**. Together, these capabilities help healthcare organizations maintain accurate patient information, protect sensitive data, and meet regulatory requirements, allowing teams to manage prescribing workflows with greater accuracy and confidence. Patient Records Management 4.0 (40) 75.00% of 40 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details HIPAA Compliant 4.8 (129) 65.89% of 129 reviewers that rated this feature as important or highly important RXNT offers strong HIPAA compliance, giving you confidence that patient data stays secure and private. Reviewers indicate the software’s encryption, two-factor authentication, and privacy protections are valuable for meeting regulatory requirements and maintaining patient trust. Healthcare Compliance 4.8 (45) 68.89% of 45 reviewers that rated this feature as important or highly important Compliant with healthcare rules and regulations around the world Prescription Renewal 4.5 (73) 63.01% of 73 reviewers that rated this feature as important or highly important It helps you renew prescriptions with just a few clicks, making the process fast and straightforward. Some reviewers find it user-friendly and efficient, highlighting the ease of viewing medication history and quickly refilling or scheduling orders for patients. Charting 4.1 (73) 57.53% of 73 reviewers that rated this feature as important or highly important This aspect allows you to keep patient charts updated and accessible for all staff. Some users say it’s easy to navigate and efficient, but several reviewers report issues with template customization, occasional errors, and layout problems that can hinder workflow. E-Prescribing 4.6 (136) 61.76% of 136 reviewers that rated this feature as important or highly important You get a streamlined, fast way to send prescriptions to pharmacies, even remotely. Users think it’s intuitive, reliable, and speeds up patient care. Many mention its seamless integration with EMRs and mobile devices, though some report occasional setup or communication issues. RXNT 164 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Admissions Management: Handle the registration and admission process for existing and new students - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Bill Payment: Complete outstanding payments - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Cancellation Management: Allow customers to cancel their subscription remotely. - Care Summaries: Electronic patient health records - Charting: This aspect allows you to keep patient charts updated and accessible for all staff. Some users say it’s easy to navigate and efficient, but several reviewers report issues with template customization, occasional errors, and layout problems that can hinder workflow. - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Code & Charge Entry: Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customizable Tests: Create tailored assessments that test for specific relevant skills - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - E-Prescribing: You get a streamlined, fast way to send prescriptions to pharmacies, even remotely. Users think it’s intuitive, reliable, and speeds up patient care. Many mention its seamless integration with EMRs and mobile devices, though some report occasional setup or communication issues. - EDI: Transfer of data from one computer system to another - EHR-Agnostic: Electronic patient health records, including records from multiple doctors - Electronic Payments: Electronically collect payments for goods or services - Electronic Prior Authorization: Ability to pull patient coverage information electronically to streamline prior authorization requests for medications, therapies, etc. - Electronic Signature: With this capability, you can quickly and securely sign prescriptions and charts, streamlining approvals and record keeping. Reviewers appreciate the convenience, ease of use, and time savings, noting it speeds up medication delivery and reduces the hassle of tracking down signatures. - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - EPCS Compliant: Compliant w/ EPCS (Electronic Prescriptions for Controlled Substances) regulations as set by the DEA (Drug Enforcement Administration) - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - Family History Tracking: Track family medical history to diagnose existing/new conditions and diseases. - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Dermatologists: Software specialized for dermatologists - For Family Medicine: For family practices - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Neurologists: Designed for Neurologists - For Obstetrics & Gynecology: For obstetrics and gynecology (OB/GYN) practices - For Orthopedics: Specialized software for Orthopedic practices - For Pain Management: Designed for pain management practices & departments - For Physical Therapy: Designed specifically for physical therapy practices - For Primary Care: Designed for primary care doctors/facilities. - For Psychiatrists: Must serve psychiatrists/psychiatric practices - For Substance Abuse Therapy: For mental health professionals that specialize in substance abuse therapy/programs - For Urgent Care: Designed for urgent care/emergency facilities. - For Urologists: Intended to be used by urologists. - Forms Management: Store, manage and track all forms in a centralized location - Formulary Management: Determine clinically appropriate and cost-effective medications and therapies for patients - Growth Charts: Growth charts consist of a series of percentile curves that illustrate the distribution of selected body measurements in children - Health Record Access: Gaining access to confidential health documents and information - Healthcare Compliance: Compliant with healthcare rules and regulations around the world - HIPAA Compliant: RXNT offers strong HIPAA compliance, giving you confidence that patient data stays secure and private. Reviewers indicate the software’s encryption, two-factor authentication, and privacy protections are valuable for meeting regulatory requirements and maintaining patient trust. - Historical Reporting: Information, data and reports that are being tracked over time - Immunization & Allergy Tracking: Manage updates to member's immunization records and track individual allergies - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Intake Management: Activities related to the initial admission of a charge into the organization's care - Invoice History: Store and view prior invoices for each account/client - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lab Integration: Receive lab results electronically - Lab Order Management: Submit and track requests for laboratory tests - Lab Results: Laboratory test results - Live Chat: Ability to chat online in real time - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Medical History Records: Records of patients' medical history - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication History: Access to patient medication history data - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - Multi-Provider Practice: For practices with multiple providers - Multiple Appointment Types: The ability to choose between different appointments in a selection. - No-Show Tracking: Track and monitor patient no-show rates - Notes Management: Allow users to create, edit, and sort multiple notes - On Call Scheduling: Track and organize on-call shifts - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - One-to-One Messaging: Send personal messages to clients or attendees - Online Forms: Create new forms and/or use ready-made online form templates - Online Intake Forms: Online forms for managing client intake - Online Refills: Allows medical providers and/or customers to request previously filled prescriptions online - Online Scheduling: Track and organize online shifts - Onsite Registration: In-person, onsite registration - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Physician Management: Track and organize physician schedules and pertinent information - Physician Scheduling: Manage physician availability and schedules - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Prescription Cancellation: Enables medical providers and/or patients to electronically cancel prescriptions - Prescription Management: Prescribing, renewing, and keeping a record of the medicines given to an individual or animal - Prescription Renewal: It helps you renew prescriptions with just a few clicks, making the process fast and straightforward. Some reviewers find it user-friendly and efficient, highlighting the ease of viewing medication history and quickly refilling or scheduling orders for patients. - Pricing Data: Real-time pricing data for products, services, etc. - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Recurring Appointments: Schedule repeating appointments based on a duration of time - Referral Management: Log and store the source of contacts/leads - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remittance Advice: Document insurance payer providing an explanation of benefits (EOB). - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Room Scheduling: Reserving a room for meeting in an office or co-working space - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Secure Messaging: Exchange messages in a secure and encrypted manner - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Telemedicine Integration: Provide integration with third-party telehealth applications - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Vaccine Management: Manage vaccine administration from the time the vaccine arrives at the clinic until it is administered - Virtual Meetings: Connect in virtual environment through the internet with webcams/microphones by computer/phones/tablets. - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - Wait List Management: Record, update and manage waiting lists - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (497) 4.2 Based on 497 reviews ## Pricing Value for money 4.2 (382) [View pricing plan details](https://www.capterra.com/p/110018/rxnt/pricing/) Scheduling $32.00 Per User,Per Month It includes: - Scheduling Electronic Health Records $126.00 Per User,Per Month It includes: - Electronic Health Records - E-Prescribing - Scheduling - Patient Portal - Customizable Patient Encounters - Secure Document Management - Patient Health & Prescription History - Electronic Referrals Practice Management $213.00 Per User,Per Month It includes: - Practice Management - Medical Billing - Scheduling - Mobile Applications Medical Billing $207.00 Per User,Per Month Full Suite $335.00 Per User,Per Month It includes: - Practice Management - Electronic Health Records - E-Prescibing - Scheduling - Medical Billing - Patient Portal - Mobile Apps E-Prescribing $665.00 Per User,Per Year It includes: - E-Prescibing - EPCS - Patient-Specific Formularies - Drug/Allergy Interaction Checks - PDMP Connectivity - Electronic Prior Authorization - Real-Time Medication History - ERX Mobile App Value for money 4.2 (382) 4.2 Based on 382 reviews ## Integrations [ Birdeye](https://www.capterra.com/p/152997/BirdEye/)[ RevolutionEHR](https://www.capterra.com/p/124589/RevolutionEHR/)[ Exym](https://www.capterra.com/p/41014/Activity-Tracking-System/)[ EMSOW](https://www.capterra.com/p/213156/EMSOW/)[ DataGrail](https://www.capterra.com/p/179284/DataGrail/)[ OneMD](https://www.capterra.com/p/217048/OneMD/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (430) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (430) 4.2 Based on 430 reviews ## User reviews Overall rating 4.3 Based on 498 reviews Filter by rating 5(279) 4(147) 3(33) 2(16) 1(23) Mentioned topic Sorted by most recent PR Paul R. Chief Optometric Officer Medical Practice ### "Mediocre application" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 July 17, 2026 This application is like eating plain bread or vanilla ice cream (not the good stuff). Marginal customer support. Clunky software. Pros When it works it can be a nice option for your clinic or practice. It is hard to get additional prescribers on the application. Cons This can be quite clunky. Since they switch to their new log-in system I can only log-in on one computer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User PMHNP Mental Health Care ### "Benefits outweigh the cons" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 June 23, 2026 Pros What I like most about RXNT is how easy prescriptions are to adjust and submit, and how easy it is to respond to requests from the pharmacy. Cons It does not always work well with Safari, I often have to refresh the page. It is also difficult to reach an actual support person, it usually takes a day or two for them to respond. Also if there is an issue on their end with the authenticator for controlled substances there is no other way to submit them until it is fixed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JR Julie R. Physician Hospital & Health Care ### "Not User Friendly" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 May 12, 2026 Overall, RXNT was cumbersome and not user friendly. It was difficult for patients to navigate and did not improve practitioner patient communications. Pros RXNT has a feature in which it notifies patients that their prescriptions have been sent to the pharmacy. Cons I've been with RXNT now over two years. I'm leaving even though there is still time left on my contract. It doesn't alert patients when I send them a message. The patient has to log into his/her account and see that I've messaged them. I've also had multiple complaints from patients that they get locked out of their accounts and can't get back in. Finally, I would describe the software as being glitchy requiring the practitioner to log out and log back in. It was difficult to get staff support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 18, 2026 Hi Julie, thank you for sharing your feedback. We’re sorry to hear your experience with RXNT hasn’t met your expectations. Patients can receive message notifications on their mobile devices if your practice has health notifications enabled AND patients are opted-in through the MyRXNT app. You can turn this on in “Company Preferences,” by selecting “SMS/Email notifications to patients with patient portal.” If patients are locked out of their account, we recommend the following steps: 1. check whether the website is correct, 2. select the appropriate login type, 3. recover a forgotten or incorrect username, and 4. reset a forgotten password. If they’re still unable to log in, they can either reach out to your office for assistance or contact the RXNT team directly. See instructions for each step here: https://rxn.to/4dBWVB3 Should you have any other questions or thoughts on this topic, please feel free to contact us at connect@rxnt.com. Marino M. Psychiatrist Mental Health Care ### "THEY PUT PATIENTS AT RISK" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 May 11, 2026 They suspended our service without any notification. We were unable even to see our appointments and medications for close to 2 weeks. Last year when weI wanted to change to another company they told me that I need to notify them over 60 days in advance. They send you from one to another person and nobody does anything to solve a situation. Even that they suppose to have a team to solve emergency situations, they do not care if the patient is unable to receive their medication for several days. Pros NOTHING! They use to be a good afordable company but is getting worse and worse and much more expensive. Cons Very poor Customer Service. Very poor communication. They do not provide an specific person responsible for the account. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2026 Hi Marino, thanks for your feedback. We recognize that delays in medication delivery can negatively impact patient care, which we strive to avoid. As such, starting one month before a DEA expiration date, RXNT provides proactive alerts in customer accounts to update required information and maintain system access. RXNT requires 60 days' written notice of termination before a subscription’s renewal date, as outlined in our Terms of Service. In 2025, you requested cancellation and in 2026, your account was canceled accordingly. After your subsequent renewal request, we have worked hard to restore access to your account. However, DEA verification was required and can take time. Regarding pricing, every year we continue to invest in product enhancements, new features, and ongoing platform maintenance. To support these improvements and rising operational costs, we periodically adjust pricing. However, our E-Prescribing software pricing has increased by just $15 over the last decade. MR Maria R. director Health, Wellness and Fitness ### "Worst EHR in tne market" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 27, 2026 Poor, to say that I regret enrolling in this worthless product and committed to a full year, is an understatement. Pros security, albeit cumbersome to gave to go to an authenticator app got to meet Paya-Nuvei team (another company) Cons worst EHR ever disjointed non-functional not intuitive requires a long training period does not work ell with safari Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reasons for choosing RXNT price, thats it they look really attached but buyer beware Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 4, 2026 We're sorry to hear that your experience with RXNT hasn’t met your expectations. We strive to meet the unique needs of every customer, and we will continue working to resolve any issues that may arise through the remainder of your agreement. Our software requires proper setup to facilitate effective & smooth operations. Certain technical requirements—such as using a supported browser—are essential for optimal performance. Our software is optimized to work with the latest versions of Google Chrome, Microsoft Edge, and Mozilla Firefox. Because Safari isn’t supported, our team recommends using Chrome to resolve the issues you encountered. Regarding training, if customers are unable to spend our recommended timeframe on setup & training, we offer a library of on-demand videos that users can learn from at their own pace. We understand that everyone has a different adjustment period, and we’re committed to supporting all our clients' success throughout the implementation process. JF Jane F. psychiatrist Medical Practice ### "Works great, until there's a problem that requires customer service." 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 April 13, 2026 Used it for years without a problem, but since they're been changing things to increase their cyber security, there's been problems and no customer service to resolve it. Now I have several days w/out being able to send prescriptions. I'm thinking of switching. Pros I have used it for many years without a problem. The program is very straight forward and intuitive. Cons Now that I do have a problem, customer service is absent. I've been calling since thursday (it's monday now) and I've had zero response. In fairness, there was one other time I had a problem about a month ago or so and their responsiveness was not great, but adequate. The problem did get resolved, I never received a call back, but I received emails. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 15, 2026 Hi Jane, thanks for your feedback and for your trust in RXNT over the years. We're sorry to hear you’ve had issues sending prescriptions through the ERX system. As you stated, recent updates to our system have resulted in an increased volume of support tickets, and we assure you that our staff is working hard to address all of those tickets promptly and effectively. You can always check https://status.rxnt.com/ for updates on any ongoing system outages like this one. We are 100% committed to resolving all customer issues and hope to better meet your expectations in the future! AS AMY S. Intake coordinator Mental Health Care ### "The best office software yet!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 19, 2026 My experience has been very good. The training was easy to understand and easy to implement. RXNT is making my job more efficient and saves me a lot of time for other tasks. Pros I love having everything in one place. Being able to take payments without going to another site is very time saving. I also thing the patient reminder information is very helpful. RXNT has made my job much easier and streamlined. Cons I would like the notes to be all in one place. To have to go thru schedule, EMR, and billing to find where the note was made to make changes or delete it is time consuming. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LA Lisa A. PMHNP Mental Health Care ### "RXNT is a great addition to my practice." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 9, 2026 RXNT has been a great EHR for my practice. The system is intuitive, easy to use, and includes everything I need without unnecessary complexity. It integrates well into my daily workflow and saves me a lot of time. Customer service has been prompt and responsive whenever I’ve needed support, which I really appreciate. Overall, I’ve been very satisfied with RXNT. Pros RXNT strikes a great balance between simplicity and functionality. It’s easy to navigate, fits naturally into my workflow, and provides all the essential tools I need. The customer service team is also very responsive, which makes a big difference. Cons Like most EHRs, there are occasional minor glitches or brief slowdowns, but these are not frequent and haven’t significantly impacted my workflow. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GH Gretchen H. Nurse practitioner Health, Wellness and Fitness ### "new to program" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 5, 2026 just beginning but training with \[sensitive content hidden\] has been very helpful and supportive, choosing multiple encounters for a complete note is cumbersome. Pros ease, cost, built in billing and scheduling and patient portal, pre-made charting for basic notes, easy to add patient records and send for labs and pharmacy meds Cons Have to choose multiple forms to get the total note I want, unable to combine multiple forms into one encounter Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) [PrognoCIS](https://www.capterra.com/p/37932/PrognoCIS-EMR/) Reasons for choosing RXNT pricing. The others were outpriced for a start up business, there were many others that I have used in the past as well Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MH Michelle H. RN Hospital & Health Care ### "Ease of use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 5, 2025 Pros Ease of usage, user friendly, helps with workflow, easy to e-prescribing. Having the apps make it easy to use on the go Cons I didn’t have any problems with this product. It’s easy to use and I don’t have any issues with this product Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/110018/rxnt/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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